Stanford Estates
Forest Hill, London, SE23
4.8/5, 189 reviews
97% recommended
100% sales valuation accuracy
98% sales fee satisfaction
89% lettings valuation accuracy
93% lettings fee satisfaction
Stanford Estates offer an alternative service to people who want a change from the typical status quo. Our unique approach starts with why, why you are considering selling, buying renting or letting? Using this information we are then able to offer a bespoke service to each of our clients ensuring ... show more Stanford Estates offer an alternative service to people who want a change from the typical status quo. Our unique approach starts with why, why you are considering selling, buying renting or letting? Using this information we are then able to offer a bespoke service to each of our clients ensuring that they achieve their goals. Our clients come back to us time after time because we sell through service.

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Latest Reviews

View all Reviews 189
23rd Sep 2021
reviewed by 'Stef + PJ'
“We just sold our property with Stanfords Estate Forest Hill (and Catford). The whole team was brilliant (James, Malcolm, Jay, ......”
11th Oct 2018
reviewed by 'CG'
“Stanford Estates helped to facilitate a complicated sale recently. Wendy was amazingly helpful and supportive and went beyond the call ......”
14th Aug 2018
reviewed by 'Wendy'
“We have used Robert Stanfords for a number of years now and both Malocm and Cleo have been very helpful ......”
10th Aug 2018
reviewed by 'Fi'
“The good reputation of Stanford's went before them, as we had previously purchased our second home in Forest Hill through ......”
29th Mar 2018
reviewed by 'Adrian'
“Outstanding customer service especially with this individual (Cleo Lawrence). My partner and me were in the process of renting a ......”
9th Jan 2018
reviewed by 'Tazza'
“I think Stanford Estates were wonderful. I sold my beautiful one bed Victorian flat through them. Their photographer took superb ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 09:00 - 18:30
  • Sunday: 00:00 - :00
Address

Stanford Estates
2a Dartmouth Road
Forest Hill,London
Greater London
SE23 3XU
020 8699 6778

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £225,000 £730,000
Lettings 89% 93% £475 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 1 29 4 65 0 58 0 3 1
Areas covered
  • SE23
  • SE26
  • SE4
  • SE22
  • SE6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TDS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Catford, SE6
Forest Hill, SE23
Hither Green, SE13

“Alex, Catherine and Selma were extremely professional in the way ......”

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May 13,2016
Minithumbup
By: 'Laura'
May 13,2016
0 people found
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Alex, Catherine and Selma were extremely professional in the way in which they dealt with the letting out of our property. They made the whole experience very easy and we really appreciated their friendly approach. We will definitely be using them to re let our ...
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Comment on agent fees
Fair for the work involved.
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“I have used Stanford Estates for the last few property ......”

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May 13,2016
Minithumbup
By: 'Peter'
May 13,2016
0 people found
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I have used Stanford Estates for the last few property sale/purchases that I have made, and they have always been unfailing helpful, courteous, professional and efficient. Regardless of whatever stresses are being caused by other parties or legal teams, Stanford's always manage to remain ...
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Comment on agent fees
The fees I have paid for Stanford's services on the past two occasions have always been competitive. The level of personal service you receive is worth the money.
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“Thanks to a great team at Stanford Estates, the sale ......”

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Apr 12,2016
Minithumbup
By: 'D&N'
Apr 12,2016
0 people found
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Thanks to a great team at Stanford Estates, the sale of our property was straightforward and stress free - even though we had already moved abroad during the sales process. The team was always helpful, gave realistic and useful advice and respond promptly to any ...
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Comment on agent fees
Very reasonable and competitive fees.
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“We can't recommend Stanford highly enough. We live in Dorset ......”

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Mar 24,2016
Minithumbup
By: 'Andree'
Mar 24,2016
0 people found
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We can't recommend Stanford highly enough. We live in Dorset and were worried about leaving our Forest Hill property empty during sale. We researched agents and found Stanford stood out amongst the many others. Alex, Wendy, Catherine and Jamie were all exceptional. They arranged viewings ...
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Comment on agent fees
Good. Worth every penny for their never ending patience and hard work
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“Malcolm and the team were responsive and proactive. Got a ......”

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Nov 06,2015
Minithumbup
By: 'Nick'
Nov 06,2015
0 people found
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Malcolm and the team were responsive and proactive. Got a lot of interest & offers in the first week. When an offer unfortunately fell through they were willing to be flexible on pricing and rates to ensure we could find an alternative buyer quickly. They then ...
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“We bought our property through this branch, so when it ......”

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Oct 27,2015
Minithumbup
By: 'Rachel'
Oct 27,2015
0 people found
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We bought our property through this branch, so when it came to selling it we thought we would get this estate agent and a couple of others to value the property. Alex valued our property, and from the start both him and the team were ...
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“I met Malcolm when I was looking at properties in ......”

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Oct 07,2015
Minithumbup
By: 'Chris'
Oct 07,2015
0 people found
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I met Malcolm when I was looking at properties in the Forest Hill/Brockley/Catford area. As a first time buyer, I was new to the process and found Malcolm to be up-front and honest about what our budget could afford (he started by showing ...
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“I have dealt with Malcolm Goes in two separate occasions ......”

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Oct 06,2015
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By: 'John'
Oct 06,2015
0 people found
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I have dealt with Malcolm Goes in two separate occasions once when purchasing my residential property & then when renting out another property I own. On both occasions I have found Malcolm & Stanford Estates professional, informative & excellent communicators regardless if they are representing me or I ...
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“From the first viewing all the way through to completion ......”

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May 28,2015
Minithumbup
By: 'S'
May 28,2015
0 people found
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From the first viewing all the way through to completion Malcolm was always contactable, friendly and extremely knowledgeable. It made the whole process as smooth as it could be....
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“This was my first time moving with an estate ageny ......”

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May 13,2015
Minithumbup
By: 'Chanelle'
May 13,2015
0 people found
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This was my first time moving with an estate ageny and I can honestly say Sophie was absolutely brilliant in assisting me with this process. Not only did she push for my referencing to be completed within a week, she also went out of her ...
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Comment on agent fees
Excellent!!! The best I have seen and very reasonable
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“I have moved SO MANY TIMES in the last few ......”

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May 06,2015
Minithumbup
By: 'Helen'
May 06,2015
0 people found
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I have moved SO MANY TIMES in the last few years so have dealt with many agencies and have had some hard times with many of them. In consequence I have been pretty bolshy at times with Sophie and the staff at Robert Stanfords as ...
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“All the staff were knowledgeable, friendly and helpful right from ......”

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May 01,2015
Minithumbup
By: 'Marysia'
May 01,2015
0 people found
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All the staff were knowledgeable, friendly and helpful right from the first evaluation to the moment the property completed. They kept in touch at all times, letting me know what was happening with viewings, feedback, etc. They made the selling process very easy and straightforward. ...
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Comment on agent fees
Previously I always thought estate agents fees were high but this company worked for the money and I have absolutely no problem with their fee.
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“Malcolm was great. He chased when no one else was ......”

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Apr 28,2015
Minithumbup
By: 'Bob'
Apr 28,2015
0 people found
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Malcolm was great. He chased when no one else was chasing and helped close the deal. We would very much recommend Robert Stanford and would use them again if the need arrived....
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“We purchased a house from this agent after viewing it ......”

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Apr 24,2015
Minithumbup
By: 'Derek'
Apr 24,2015
0 people found
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We purchased a house from this agent after viewing it on their website. Their representative, Malcolm Goes, was extremely helpful, very communicative and polite in all his dealings with us. As a result the purchase went smoothly and we were extremely satisfied....
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“Malcolm, Fatma and Alex from Robert Stanford were always very ......”

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Apr 24,2015
Minithumbup
By: 'lisaw'
Apr 24,2015
0 people found
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Malcolm, Fatma and Alex from Robert Stanford were always very professional, friendly and helpful. We were a lot more comfortable going with them than some of the other agents whom we felt did much more of a hard sell on us. They were also very ...
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Comment on agent fees
Very reasonable.
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“Sophie was incharge of managing the property I was letting ......”

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Apr 24,2015
Minithumbup
By: 'Matt'
Apr 24,2015
0 people found
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Sophie was incharge of managing the property I was letting for 2 years. She was always extremely helpful and went out of her way to help. She would always respond via email or phone very quickly and always kept me updated on whatever the issue was....
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“I've used Stanford Estates three times now on the same ......”

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Apr 23,2015
Minithumbup
By: 'Murray'
Apr 23,2015
0 people found
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I've used Stanford Estates three times now on the same property, Twice to rent it out and finally to sell it. I obviously wouldn't go back to them every time if they weren't doing something right. Alex got tenants in for me in within a ...
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Comment on agent fees
Structured a deal for me on fees because I was a returning customer. Knew what they were from the start and didn't have any surprises.
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“Excellent professional service provided, local knowledge outstanding and a real ......”

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Apr 23,2015
Minithumbup
By: 'ND'
Apr 23,2015
0 people found
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Excellent professional service provided, local knowledge outstanding and a real family personal feel provided by Malcolm and Wendy who managed the whole sale with an outstanding level of service making the whole process seamless. thankyou!...
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Comment on agent fees
Fees spot on and very competitive
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“Sophie was a great letting agent to deal with. She ......”

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Mar 19,2015
Minithumbup
By: 'Joe'
Mar 19,2015
0 people found
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Sophie was a great letting agent to deal with. She was always very happy to help solve any issues that we had with our flat....
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“Sophie and Ethne have always been friendly, professional, fair and ......”

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Feb 26,2015
Minithumbup
By: 'Natalie'
Feb 26,2015
0 people found
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Sophie and Ethne have always been friendly, professional, fair and understanding when managing our tenancy with a flat that required work. They were able to keep us updated and were quick to respond to our enquiries. I would use the company again, and this is ...
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Comment on agent fees
Standard to the rest of the high street.
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“I have been with Stamford Estates for a long time ......”

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Feb 12,2015
Minithumbup
By: 'Yvonne'
Feb 12,2015
0 people found
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I have been with Stamford Estates for a long time and Sophie ( property manager) has managed my property for over 3 years now and I have had nothing but exemplary service from Sophie through-out. She is friendly, helpful, professional and very approachable. She always keeps me ...
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“I rented a flat through Stanford Estates between 2013-2014 and ......”

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Jan 07,2015
Minithumbup
By: 'Gabrielle'
Jan 07,2015
0 people found
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I rented a flat through Stanford Estates between 2013-2014 and received excellent service from the team throughout, in particular Sophie and Ethne. The team have always been quick to respond to queries and very helpful, particularly in the last few months of our tenancy when ...
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“I wanted to use Stanford Estates to sell my property ......”

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Jan 01,2015
Minithumbup
By: 'Amy'
Jan 01,2015
0 people found
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I wanted to use Stanford Estates to sell my property because I had had an excellent experience with them when buying the same property two years previously. Once again everything was very smooth and communication was excellent. Had I not moved away from the area ...
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“From when I first viewed the property to when I ......”

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Dec 28,2014
Minithumbup
By: 'Firsttimebuyer1'
Dec 28,2014
0 people found
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From when I first viewed the property to when I picked up the keys Malcolm was always very helpful and made things very straightforward. When problems arose at the top of the chain, Malcolm helped push for exchange and reassured me. He was always at ...
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“Sophie was the lettings agent for my property in Forest ......”

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Dec 23,2014
Minithumbup
By: 'John'
Dec 23,2014
0 people found
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Sophie was the lettings agent for my property in Forest Hills. Having used Stanford Estates for the rental for over 5 years I built up a good relationship with them and in particular Sophie. I found her to be most helpful and professional at all times. ...
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“Excellent service, start to finish. An agent who listens to ......”

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Dec 22,2014
Minithumbup
By: 'Robin'
Dec 22,2014
0 people found
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Excellent service, start to finish. An agent who listens to what is important to you as their client, and communicates effectively at all stages of the sale process. All staff seemed knowledgeable as to what was going on and able to update me at any ...
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“Knowing we have a baby and despite the fact we ......”

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Dec 04,2014
Minithumbdown
By: 'Mouldy'
Dec 04,2014
1 people found
this helpful
Knowing we have a baby and despite the fact we specifically asked about damp the property we moved into suffers from long-term damp issues which they covered up and lied about. We have been restricted to sharing a room with our baby as the second ...
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What agent could do to change your mind?
At this stage? Nothing. They need to release us from the contract just to avoid litigation.
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“Sophie and the rest of Stanford Estates at Forest Hill ......”

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Nov 09,2014
Minithumbup
By: 'Squigee'
Nov 09,2014
0 people found
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Sophie and the rest of Stanford Estates at Forest Hill have been extremely helpful in the year that we lived in a flat through them. Each issue we have had, including problems with heating, windows not closing, shower head dripping, and others have been dealt ...
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“And Finally, I have recently just completed the sale of ......”

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Nov 07,2014
Minithumbup
By: 'Pritesh'
Nov 07,2014
0 people found
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And Finally, I have recently just completed the sale of my property using Robert Stanford. Fatma was looking after this for me and with myself being at the other of the country, she dealt with my property in a very efficient manner and anything then ...
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“HiAfter I moved out my property, Robert Stanford looked after ......”

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Nov 07,2014
Minithumbup
By: 'Pritesh'
Nov 07,2014
0 people found
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Hi After I moved out my property, Robert Stanford looked after my property and in the many years it was rented, I didn't have 1 problem with Robert Stanford. Would like to thank Sophie in managing my property and any issues were dealt with quickly and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints policy:



Under the Rules and Regulations of The Property Ombudsman, which Robert Stanford Estates Ltd are guided by, we advise you of the following actions that we will take should you wish to make a complaint on any matter regarding a transaction with Robert Stanford Estates Ltd.



1. A complaint should be made in writing to Mr Ben Nicol, Company Director and can be posted to the company address at 2a Dartmouth Road, London, SE23 3XU.



2. Your complaint will be recorded at the time that it is made, and will be acknowledged within 3 working days.



3. Robert Stanford Estates will deal with any representative that the complainant chooses to instruct on their behalf.



4. After your complaint has been acknowledged, Robert Stanford Estates Ltd will conduct a full investigation into the matter. A formal written outcome will be posted out to you within 15 days of the acknowledgement of your complaint.



5. The conclusion of your complaint will include a written statement of Robert Stanford’s final view.



6. Should you be dissatisfied with the outcome of this report then Robert Stanford are fully accredited by The Property Ombudsman for Sales & Lettings and you may wish to pursue further with them. We would advise you to go towww.tpos.co.uk for further information as to how to proceed with this. Should you choose to take the matter further it must be done within 6 months of the initial complaint.

Last updated at 11:46 AM 12/10/2016 by allAgents

Awards won by Stanford Estates, London SE23 3XU



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