Loughton, IG10
4.7/5, 100 reviews
94% recommended
88% sales valuation accuracy
92% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction
Spencer Munson Property Services are residential Letting Agents. The team are based in Loughton, Essex IG10 and specialise in Lettings, Sales and Property Management covering postcodes IG10, IG9, CM16, E4 and South West Essex.Spencer Munson heads up the agency with over 30 years’ experience within the industry. He ensures that ... show more Spencer Munson Property Services are residential Letting Agents.

The team are based in Loughton, Essex IG10 and specialise in Lettings, Sales and Property Management covering postcodes IG10, IG9, CM16, E4 and South West Essex.

Spencer Munson heads up the agency with over 30 years’ experience within the industry. He ensures that his ever expanding Lettings, Property Management and Sales teams share his personal approach and commitment to professionalism, reliability and great customer service.
Spencer Munson Property Services | Loughton office

Latest Reviews

View all Reviews 100
Featured Review
a
reviewed by 'Stuart'
“Dealing with Sarah was easy, approachable and great communication. Very friendly and positive energy and showed us the property in ......”
Featured Review
a
reviewed by 'Intel'
“Brogan was very nice to us and followed up to ensure viewings were available to us once one was not ......”
Featured Review
a
reviewed by 'Patricia Henrye'
“Very friendly and professional people.I was very nervous as it was the first time that I Rented my property. ......”
Featured Review
a
reviewed by 'Steve'
“I can't praise Sarah and Sophie at Spencer Munson in Loughton enough, they were very professional and helpful throughout the ......”
16th Oct 2024
reviewed by 'Chyna'
“Me and my partner recently started renting a property through Spencer Munson and we can't thank them enough. From the ......”
30th Aug 2024
reviewed by 'S'
“Very rude and obnoxious staff, I showed interest in a property and receptionist/agent coordinator was very patronising and smug, ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 16:30
  • Sunday: Closed
Address

Spencer Munson Property Services
128 High Road
Loughton
Essex
IG10 4BE
020 8502 2222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 92% £179,000 £742,000
Lettings 100% 90% £850 £2,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 0 32 5 23 0 16 0 1 1
Areas covered
  • IG10
  • Loughton
  • IG9
  • Buckhurst Hill
  • CM16
  • Epping
  • E4
  • London
  • South West Essex
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Spencer Munson Property Services Image 1
Loughton, IG10
South Woodford, E18

“Mark Deudney and his team were extremely professional and efficient ......”

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Dec 05,2014
Minithumbup
By: 'John'
Dec 05,2014
0 people found
this helpful
Mark Deudney and his team were extremely professional and efficient in dealing with the sale of this property. A firm offer was secured within a few days. Mark and his team then arranged every detail to ensure that a smooth and fuss free sale was ...
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Comment on agent fees
The fee negotiated between us was very fair for both parties.
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“Helped with comments on the refurbishment we did to make ......”

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Nov 17,2014
Minithumbup
By: 'Andrew'
Nov 17,2014
0 people found
this helpful
Helped with comments on the refurbishment we did to make some very good improvements. Was able to find a good tenant quickly at a fair rent....
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Comment on agent fees
Very fair
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“Excellent service, from all members of staff, the arrangement for ......”

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Nov 06,2014
Minithumbup
By: 'Royston'
Nov 06,2014
0 people found
this helpful
Excellent service, from all members of staff, the arrangement for the viewing was on time, the person who showed us the flat was knowledgeable and informative. The communications with the office regarding all paperwork was timely and gave crystal clear instructions on what information we ...
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“Excellent service from the agent. Quick response to all questions, ......”

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Oct 20,2014
Minithumbup
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Anni
By: 'Jools'
Oct 20,2014
0 people found
this helpful
Excellent service from the agent. Quick response to all questions, very pleasant customer service and procedures are very well planned and easy to follow....
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“Very awful service! Amanda was not helpful at all. Very ......”

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Sep 14,2014
Minithumbdown
By: 'Mrs'
Sep 14,2014
1 people found
this helpful
Very awful service! Amanda was not helpful at all. Very very arrogant and not polite. After being a good tenant for 2 years and when I gave notice to leave, would not give reference for new property and demanded fees for references. I would never engage ...
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What agent could do to change your mind?
Nothing!
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By: Spencer
Sep 15, 2014
View all comments (1)
Dear Madam, I take customer service at my company extremely seriously and would like to know more about your complaints. I have looked on our database of ex tenants and cannot find an ex tenant starting with Mrs S, could you contact me to discuss further. Best regards Spencer Munson 020 8989 3331 ...

“Very good service. My mortgage offer was due to expired ......”

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Aug 31,2014
Minithumbup
By: 'ken'
Aug 31,2014
0 people found
this helpful
Very good service. My mortgage offer was due to expired on 31st August and without them chasing the vendor's solicitor for me, i would have had to extend the offer, thus avoided a higher interest rate....
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“I have been renting with Spencer Munson for the last ......”

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Mar 16,2013
Minithumbup
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Spencer
By: 'Samantha'
Mar 16,2013
0 people found
this helpful
I have been renting with Spencer Munson for the last three years and have to say I have never dealt with a more friendly, helpful and professional firm of letting agents. I first came into contact with Spencer when I rented 10 years ago. I then ...
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“Shocking, right from the very first moment. Do all you ......”

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Nov 29,2012
Minithumbdown
By: 'Dissapointed'
Nov 29,2012
8 people found
this helpful
Shocking, right from the very first moment. Do all you can to avoid this agency. I have not even moved into this property yet and I am already furious enough with them to consider losing my deposit and going with a different agency. Over inflated ...
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“Not recommended!! I have been renting through Spencer Munson for 9 ......”

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Aug 19,2011
Minithumbdown
By: 'CL'
Aug 19,2011
17 people found
this helpful
Not recommended!! I have been renting through Spencer Munson for 9 months and in my experience they are only interested in making as much money as possible from tenants. 'Admin' fee to initially secure the property was £246. Also every few months they send someone round to ...
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“I have rented property over the last 5 years and have ......”

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Jul 30,2013
Minithumbup
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Spencer
By: 'BenH'
Jul 30,2013
1 people found
this helpful
I have rented property over the last 5 years and have dealt with various letting agents. Some have been good and some have been terrible. I can categorically say Spencer Munson has been an absolute pleasure to deal with. I have been Liaising with Fiona & Sharon ...
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No image available Anni
(40)
No image available Annie
(3)
No image available Sarah
No image available Sophie
No image available Francesca

Tenant Fees

Tenancy Information Fees for a standard Assured Shorthold Tenancy (AST):

Holding Deposit - Equivalent to a maximum of 1 week's rent.

Rent - Equivalent to a minimum of 1 month's rent.

Dilapidation Deposit - Equivalent to a maximum of 5 weeks' rent for tenancies with an annual rent under £50,000 or 6 weeks' rent for those £50,000 per year and over.

Permitted payments during an AST:

Rent - Regular payments of rent as specified within the tenancy agreement.

Changes to the Tenancy - £50 inc VAT, or reasonable costs incurred if higher.

Surrender of a tenancy - The related charges and losses incurred by the landlord to end the tenancy early and re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Payments of utilities, communication services, TV licence and council tax.

Late Payments of Rent - A default fee of 3% above the Bank of England base rate of the agreed monthly rent after 14 days in arrears.

Lost keys and/or security devices - All associated costs of the relevant contractor concerned.

Company Let (Non Housing Act Tenancy) Administration

Non-refundable holding deposit - £750 from which the administration and reference fees are taken

Fee - £360 inc VAT

Reference Fee - £120 inc VAT plus £120 inc VAT for a guarantor

Rent - Equivalent to a minimum of 1 months rent.

Dilapidation Deposit - Equivalent to 6 weeks rent.

Renewal fee - £180 inc VAT

Check Out Inspection: 1 bedroom property- £90 inc VAT 2 bedroom flat - £100 inc VAT 2 bedroom house - £120 inc VAT 3 bedroom property - £140 inc VAT 4 bedroom property - £170 inc VAT 5 bedroom property and over - £200 inc VAT (Furnished properties incur a surcharge of 15%)

Pet deed - £60 inc VAT plus additional deposit of £300 (up to 2 bedrooms), £600 (3 bedrooms) or £800 (4 bedrooms plus)

During a tenancy: Abortive Property Visit - £60 inc VAT

Changes to the Tenancy - £120 inc VAT

Early Surrender of Tenancy - the related charges and losses incurred by the landlord to re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Dishonoured Payments - £36 inc VAT.

Late Payments of Rent - £24 inc VAT per written reminder.

Possession Costs - Any legal fees associated with obtaining vacant possession of the rental property. Copies of previously supplied documents - £30 inc VAT per document

Tenant Protection:

Client Money Protection: Propertymark (formally known as ARLA) -

Redress scheme: The Property Ombudsman -
Last updated at 16/01/2020, 5:10 PM by Spencer Munson
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:01 PM 27/10/2017 by allAgents

Awards won by Spencer Munson Property Services, Loughton IG10 4BE



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Spencer Munson Property Services

Branch - Loughton, IG10

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