Loughton, IG10
4.7/5, 100 reviews
94% recommended
88% sales valuation accuracy
92% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction
Spencer Munson Property Services are residential Letting Agents. The team are based in Loughton, Essex IG10 and specialise in Lettings, Sales and Property Management covering postcodes IG10, IG9, CM16, E4 and South West Essex.Spencer Munson heads up the agency with over 30 years’ experience within the industry. He ensures that ... show more Spencer Munson Property Services are residential Letting Agents.

The team are based in Loughton, Essex IG10 and specialise in Lettings, Sales and Property Management covering postcodes IG10, IG9, CM16, E4 and South West Essex.

Spencer Munson heads up the agency with over 30 years’ experience within the industry. He ensures that his ever expanding Lettings, Property Management and Sales teams share his personal approach and commitment to professionalism, reliability and great customer service.

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Latest Reviews

View all Reviews 100
Featured Review
a
reviewed by 'Stuart'
“Dealing with Sarah was easy, approachable and great communication. Very friendly and positive energy and showed us the property in ......”
Featured Review
a
reviewed by 'Intel'
“Brogan was very nice to us and followed up to ensure viewings were available to us once one was not ......”
Featured Review
a
reviewed by 'Patricia Henrye'
“Very friendly and professional people.I was very nervous as it was the first time that I Rented my property. ......”
Featured Review
a
reviewed by 'Steve'
“I can't praise Sarah and Sophie at Spencer Munson in Loughton enough, they were very professional and helpful throughout the ......”
16th Oct 2024
reviewed by 'Chyna'
“Me and my partner recently started renting a property through Spencer Munson and we can't thank them enough. From the ......”
30th Aug 2024
reviewed by 'S'
“Very rude and obnoxious staff, I showed interest in a property and receptionist/agent coordinator was very patronising and smug, ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 16:30
  • Sunday: Closed
Address

Spencer Munson Property Services
128 High Road
Loughton
Essex
IG10 4BE
020 8502 2222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 92% £179,000 £742,000
Lettings 100% 90% £850 £2,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 0 32 5 23 0 16 0 1 1
Areas covered
  • IG10
  • Loughton
  • IG9
  • Buckhurst Hill
  • CM16
  • Epping
  • E4
  • London
  • South West Essex
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Spencer Munson Property Services Image 1
Loughton, IG10
South Woodford, E18

“Anni and Becky provided an excellent service and were always ......”

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Feb 23,2016
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Anni
By: 'London'
Feb 23,2016
0 people found
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Anni and Becky provided an excellent service and were always helpful and contactable. It made the process painless. Thank you....
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Good
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“Mark at Spencer Munson has just sold my flat for ......”

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Feb 17,2016
Minithumbup
By: 'Andy'
Feb 17,2016
0 people found
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Mark at Spencer Munson has just sold my flat for me. He was very pro-active in achieving the best possible price and kept me updated all the way through the process. I have worked with a number of different agents in the past but would ...
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Comment on agent fees
Good value, you get what you pay for so whilst some may be cheaper they provide a high quality service.
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“Very efficient and professionnal staff. Becky and Anni have been ......”

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Feb 17,2016
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Anni
By: 'Charline'
Feb 17,2016
0 people found
this helpful
Very efficient and professionnal staff. Becky and Anni have been very good and I am very happy to have dealt with them both . Very good service from Spencer Munson in Loughton which is far from being the case from all estate agents around. Keep the ...
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“Mark was helpful from the start to finish. We sold ......”

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Feb 02,2016
Minithumbup
By: 'S'
Feb 02,2016
0 people found
this helpful
Mark was helpful from the start to finish. We sold the property quickly, within days at the asking price. He managed everyone's expectations. Thank you so much....
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Good
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“very helpful and very understanding also chasing broker and customer ......”

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Jan 23,2016
Minithumbup
By: 'ASHOK'
Jan 23,2016
0 people found
this helpful
very helpful and very understanding also chasing broker and customer very politely given the complex procedure to meet deadline for seller and buyer meeting all expect ion Mark truly remarkable person on the whole...
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Comment on agent fees
REASONABLE
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“Mark handled the sale of my mother's flat in an ......”

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Dec 29,2015
Minithumbup
By: 'Sue'
Dec 29,2015
0 people found
this helpful
Mark handled the sale of my mother's flat in an extremely professional and thoughtful way. He knew that my mother was very ill, so he did everything he could to assist me and I had complete confidence in him. I would recommend him to anyone ...
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“I could not have contemplated better service. Suggested by my ......”

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Dec 02,2015
Minithumbup
By: 'Christopher'
Dec 02,2015
0 people found
this helpful
I could not have contemplated better service. Suggested by my Solicitor, Spencer Munson presented their options for the sale of the house in a most professional way; including information as to what similar properties in the same area were fetching in a most appropriate manner. ...
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Comment on agent fees
Re: 'Was the agent accurate with their valuation?' I asked for greater than their valuation and was 'lucky' enough to have this estimate accepted by the buyer.
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“We have used Spencer Munson for both selling properties and ......”

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Nov 26,2015
Minithumbup
By: 'Doreen'
Nov 26,2015
0 people found
this helpful
We have used Spencer Munson for both selling properties and letting out our flats. They are excellent, especially Mark. They always return your calls and keep you up-to-date with the progress of the sale/letting and give very good advice. Would always recommend them....
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Comment on agent fees
We thought that the fees were very fair.
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“They were great, very helpful and made the process of ......”

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Nov 16,2015
Minithumbup
By: 'Stacy'
Nov 16,2015
0 people found
this helpful
They were great, very helpful and made the process of buying my first property smooth and easy. They are good with communication, reply to emails in time and always call back....
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“The property was let within a few days of the ......”

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Oct 22,2015
Minithumbup
By: 'Linnel'
Oct 22,2015
1 people found
this helpful
The property was let within a few days of the previous tenant giving notice to reduce any unlet time. I was advised of a fair rental price which was obtained with the first viewer....
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“I am very impressed with the service I have received ......”

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Oct 08,2015
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Anni
By: 'Pat'
Oct 08,2015
0 people found
this helpful
I am very impressed with the service I have received from all the staff at Spencer Munson, as I am abroad, they keep me well informed & right up to date with all that is going on & required at my property most efficiently....
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“Mark is very good and prompt agent. All telephone calls ......”

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Sep 13,2015
Minithumbup
By: 'Saba'
Sep 13,2015
0 people found
this helpful
Mark is very good and prompt agent. All telephone calls and process were handled with him easily and effectively. Overall he and other staffs from both branches (Loughton & South Woodford) are very helpful and polite. I am very happy to give review for Spencer Munson ...
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Comment on agent fees
I didn't pay anything. I bought the property.
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“Both agents we worked with at Spencer Munson were professional, ......”

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Sep 09,2015
Minithumbup
By: 'Dana'
Sep 09,2015
0 people found
this helpful
Both agents we worked with at Spencer Munson were professional, friendly, straight-talking and flexible with us throughout the buying process....
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Comment on agent fees
Fees seemed fairly standard compared to other agents.
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“The Spencer Munson team - Mark, Sarah and Anni were ......”

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Aug 07,2015
Minithumbup
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Anni
By: 'Samantha'
Aug 07,2015
0 people found
this helpful
The Spencer Munson team - Mark, Sarah and Anni were extremely helpful in assisting with the right property for me and my son. I was new to the area and after a long spell of working overseas, their great teamwork and understanding made our finding ...
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“Mark not only helped me let the property but also ......”

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Jul 16,2015
Minithumbup
By: 'celia'
Jul 16,2015
0 people found
this helpful
Mark not only helped me let the property but also in the sale of the property after my mums death. I found him to be a delight to work with. He was very helpful and always friendly. My role was minimal and he's help and ...
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Comment on agent fees
I found the fees to be very competitive
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“Extremely efficient and professional service. Both Annie and Maxine were ......”

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Jul 13,2015
Minithumbup
By: 'Charlotte'
Jul 13,2015
0 people found
this helpful
Extremely efficient and professional service. Both Annie and Maxine were very helpful and friendly throughout the process and made it a stress free experience!...
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“they were very professional in their approach since it is ......”

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Jul 10,2015
Minithumbup
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Anni
By: 'Jafarpouran'
Jul 10,2015
0 people found
this helpful
they were very professional in their approach since it is my first time to let property. Mark Dudeney was very experienced and helpful . Anni tucker also was constantly inform me in every stage and helpful . The rest of staff specially James were great ....
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“I was so grateful indeed for Mark Deudney's care, consideration ......”

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Jun 29,2015
Minithumbup
By: 'Debra'
Jun 29,2015
0 people found
this helpful
I was so grateful indeed for Mark Deudney's care, consideration and regular updates of the progression of my sale my property. The personal attention to this was second to none. I always had a return call if initially Mark was unavailable. I really appreciated that ...
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“Mark Deudney has been excellent, very caring and constantly keeping ......”

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Jun 24,2015
Minithumbup
By: 'Mary'
Jun 24,2015
0 people found
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Mark Deudney has been excellent, very caring and constantly keeping me in the picture which I have so valued being in my 80's. I could not have wished for anyone better and I am so thankful I chose Mar Deudney. I can highly recommend him ...
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“We recently placed a property in Woodford Green on the ......”

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Jun 19,2015
Minithumbup
By: 'Sue'
Jun 19,2015
0 people found
this helpful
We recently placed a property in Woodford Green on the market. We were very pleased with the response received. In fact, they had a number of offers over the asking price very quickly. Whilst this is great news from the prospective of wanting to sell ...
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“I recently used Spencer Munson to let my property in ......”

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Jun 01,2015
Minithumbup
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Anni
By: 'Mark'
Jun 01,2015
1 people found
this helpful
I recently used Spencer Munson to let my property in Buckhurst Hill. I found all members of the team to be highly professional from the initial viewing all the way through the letting process. The team communicated well and was highly responsive. I would use ...
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“I have let my property through Spencer Munson three times ......”

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May 27,2015
Minithumbup
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Anni
By: 'Nicola'
May 27,2015
0 people found
this helpful
I have let my property through Spencer Munson three times now and on all three occasions have been really pleased with the service I have recieved both during the search for a tenant and during the tenancy phase. I used a competitor for a while (...
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Comment on agent fees
Great value for money.
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“I have now let my 2nd property through Spencer and ......”

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Apr 30,2015
Minithumbup
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Anni
By: 'John'
Apr 30,2015
1 people found
this helpful
I have now let my 2nd property through Spencer and his team. They will always be my first port of call. They always seem to find me quality tenants very quickly hence reducing my void periods. They are very professional and a pleasure to work ...
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“All staff were very friendly and professional. I found them ......”

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Apr 30,2015
Minithumbup
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Anni
By: 'L'
Apr 30,2015
0 people found
this helpful
All staff were very friendly and professional. I found them very hard working, and felt they genuinely enjoyed their work, which was refreshing. Very personable, and forthcoming with help if needed. I have already recommended them to my brother who will be renting his property ...
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“Have been dealing with these guys for 5 years. Love them. ......”

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Mar 25,2015
Minithumbup
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Anni
By: 'Paul'
Mar 25,2015
0 people found
this helpful
Have been dealing with these guys for 5 years. Love them. They find tenants lightning quick and are a pleasure to deal with....
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Comment on agent fees
I never like handing over fees but they are brilliant at what they do. They have been fair with fees.
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“Mark was very helpful throughout our purchase. He was always ......”

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Feb 18,2015
Minithumbup
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Spencer
By: 'Paul'
Feb 18,2015
0 people found
this helpful
Mark was very helpful throughout our purchase. He was always prompt in responding to emails and phone messages and kept us informed of any progress along the way. We completed the purchase much later than we had anticipated but Mark kept the pressure on the ...
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“mark was very helpful throughout the purchase , i was kept ......”

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Jan 20,2015
Minithumbup
By: 'm'
Jan 20,2015
0 people found
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mark was very helpful throughout the purchase , i was kept fully informed and felt that we were all working together , its refreshing these days to be treated in such a constructive manner thank you for all of your help...
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“I contacted Spencer Munson late last year to discuss the ......”

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Jan 17,2015
Minithumbup
By: 'Rachel'
Jan 17,2015
0 people found
this helpful
I contacted Spencer Munson late last year to discuss the sale of a small flat I had in Loughton. I was put in touch with Mark, the branch Manager who was polite and professional from the moment I spoke to him. He was clearly well ...
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“I have been a landlord for around 20 years and have ......”

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Dec 09,2014
Minithumbup
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Anni
By: 'Mark'
Dec 09,2014
0 people found
this helpful
I have been a landlord for around 20 years and have now used Spencer Munson for the first time and I can say the service I have received has been excellent. Very efficient answering and dealing with queries (and actions!) very swiftly. My property needed a ...
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“This agency has been a pleasure to deal with and ......”

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Dec 09,2014
Minithumbup
By: 'Lyndsey'
Dec 09,2014
1 people found
this helpful
This agency has been a pleasure to deal with and find my new home to live in. From the viewing of the property to moving in everything has been made so swift and easy. Than you for everything....
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Tenant Fees

Tenancy Information Fees for a standard Assured Shorthold Tenancy (AST):

Holding Deposit - Equivalent to a maximum of 1 week's rent.

Rent - Equivalent to a minimum of 1 month's rent.

Dilapidation Deposit - Equivalent to a maximum of 5 weeks' rent for tenancies with an annual rent under £50,000 or 6 weeks' rent for those £50,000 per year and over.

Permitted payments during an AST:

Rent - Regular payments of rent as specified within the tenancy agreement.

Changes to the Tenancy - £50 inc VAT, or reasonable costs incurred if higher.

Surrender of a tenancy - The related charges and losses incurred by the landlord to end the tenancy early and re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Payments of utilities, communication services, TV licence and council tax.

Late Payments of Rent - A default fee of 3% above the Bank of England base rate of the agreed monthly rent after 14 days in arrears.

Lost keys and/or security devices - All associated costs of the relevant contractor concerned.

Company Let (Non Housing Act Tenancy) Administration

Non-refundable holding deposit - £750 from which the administration and reference fees are taken

Fee - £360 inc VAT

Reference Fee - £120 inc VAT plus £120 inc VAT for a guarantor

Rent - Equivalent to a minimum of 1 months rent.

Dilapidation Deposit - Equivalent to 6 weeks rent.

Renewal fee - £180 inc VAT

Check Out Inspection: 1 bedroom property- £90 inc VAT 2 bedroom flat - £100 inc VAT 2 bedroom house - £120 inc VAT 3 bedroom property - £140 inc VAT 4 bedroom property - £170 inc VAT 5 bedroom property and over - £200 inc VAT (Furnished properties incur a surcharge of 15%)

Pet deed - £60 inc VAT plus additional deposit of £300 (up to 2 bedrooms), £600 (3 bedrooms) or £800 (4 bedrooms plus)

During a tenancy: Abortive Property Visit - £60 inc VAT

Changes to the Tenancy - £120 inc VAT

Early Surrender of Tenancy - the related charges and losses incurred by the landlord to re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Dishonoured Payments - £36 inc VAT.

Late Payments of Rent - £24 inc VAT per written reminder.

Possession Costs - Any legal fees associated with obtaining vacant possession of the rental property. Copies of previously supplied documents - £30 inc VAT per document

Tenant Protection:

Client Money Protection: Propertymark (formally known as ARLA) -

Redress scheme: The Property Ombudsman -
Last updated at 16/01/2020, 5:10 PM by Spencer Munson
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:01 PM 27/10/2017 by allAgents

Awards won by Spencer Munson Property Services, Loughton IG10 4BE



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Spencer Munson Property Services

Branch - Loughton, IG10

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