Loughton, IG10
4.7/5, 100 reviews
94% recommended
88% sales valuation accuracy
92% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction
Spencer Munson Property Services are residential Letting Agents. The team are based in Loughton, Essex IG10 and specialise in Lettings, Sales and Property Management covering postcodes IG10, IG9, CM16, E4 and South West Essex.Spencer Munson heads up the agency with over 30 years’ experience within the industry. He ensures that ... show more Spencer Munson Property Services are residential Letting Agents.

The team are based in Loughton, Essex IG10 and specialise in Lettings, Sales and Property Management covering postcodes IG10, IG9, CM16, E4 and South West Essex.

Spencer Munson heads up the agency with over 30 years’ experience within the industry. He ensures that his ever expanding Lettings, Property Management and Sales teams share his personal approach and commitment to professionalism, reliability and great customer service.
Spencer Munson Property Services | Loughton office

Latest Reviews

View all Reviews 100
Featured Review
a
reviewed by 'Stuart'
“Dealing with Sarah was easy, approachable and great communication. Very friendly and positive energy and showed us the property in ......”
Featured Review
a
reviewed by 'Intel'
“Brogan was very nice to us and followed up to ensure viewings were available to us once one was not ......”
Featured Review
a
reviewed by 'Patricia Henrye'
“Very friendly and professional people.I was very nervous as it was the first time that I Rented my property. ......”
Featured Review
a
reviewed by 'Steve'
“I can't praise Sarah and Sophie at Spencer Munson in Loughton enough, they were very professional and helpful throughout the ......”
16th Oct 2024
reviewed by 'Chyna'
“Me and my partner recently started renting a property through Spencer Munson and we can't thank them enough. From the ......”
30th Aug 2024
reviewed by 'S'
“Very rude and obnoxious staff, I showed interest in a property and receptionist/agent coordinator was very patronising and smug, ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 16:30
  • Sunday: Closed
Address

Spencer Munson Property Services
128 High Road
Loughton
Essex
IG10 4BE
020 8502 2222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 92% £179,000 £742,000
Lettings 100% 90% £850 £2,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 0 32 5 23 0 16 0 1 1
Areas covered
  • IG10
  • Loughton
  • IG9
  • Buckhurst Hill
  • CM16
  • Epping
  • E4
  • London
  • South West Essex
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Spencer Munson Property Services Image 1
Loughton, IG10
South Woodford, E18

“Extremely rude and unhelpful staff, *. We had a broken fence ......”

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Dec 08,2017
Minithumbup
By: 'Georgia'
Dec 08,2017
1 people found
this helpful
Extremely rude and unhelpful staff, *. We had a broken fence for months and was told to get our boiler fixed on a weekend would be like "getting someone to work on xmas eve". I would understand if it was in the summer but it's the ...
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By: Mark
Dec 12, 2017
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Hello Georgia. I'm sorry for the situation that you are referring to in this review but cannot identify you or your property from the review. Please can you contact me at the Loughton office or using [email protected] as I would like to look into this for you and find out what has happened and how I can resolve it. ...

“Excellent professional but friendly service. I was kept fully updated ......”

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Oct 04,2017
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By: 'John'
Oct 04,2017
0 people found
this helpful
Excellent professional but friendly service. I was kept fully updated throughout the process of selling my property, from feedback on all viewings to exchange of contracts and completion. Thank you!...
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Comment on agent fees
Very reasonable & fair
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“I was pleased with the level of service and clear ......”

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Jul 31,2017
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By: 'Andre'
Jul 31,2017
1 people found
this helpful
I was pleased with the level of service and clear communication from the outset. It would have been beneficial if we received better information on the resident parking permit system and advice on this in advance of moving in....
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Comment on agent fees
Agency fees are high in my opinion
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“Great help and support from the beginning of the process ......”

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Jul 01,2017
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By: 'Dan'
Jul 01,2017
0 people found
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Great help and support from the beginning of the process and throughout. Got everything we asked for sorted out quickly and effortlessly. Would definitely recommend...
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Good
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“Thank you to Anni, Mark and the gentleman that took ......”

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May 30,2017
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By: 'JoseC'
May 30,2017
0 people found
this helpful
Thank you to Anni, Mark and the gentleman that took me to view the properties really helpful and friendly staff easy to talk to by email or phone call. The properties I went to view were all in good condition and the fees are reasonable. ...
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“The whole experience, from start to finish, couldn't have been ......”

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May 30,2017
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By: 'Carrie'
May 30,2017
0 people found
this helpful
The whole experience, from start to finish, couldn't have been any easier. We are really pleased with the level of service provided by Spencer Munson, particularly Anni which is who we spoke with the most (however, in her absence, we were helped by her collegues ...
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Good
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“Very effective and efficient service. I was kept in the ......”

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May 08,2017
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By: 'Ben'
May 08,2017
0 people found
this helpful
Very effective and efficient service. I was kept in the loop at every stage and am reassured that my property is being safely managed. I would most definitely recommend....
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Comment on agent fees
Good service at a good price
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“Great service helped every step of the way, especially Annie ......”

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Mar 24,2017
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By: 'Cadi'
Mar 24,2017
0 people found
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Great service helped every step of the way, especially Annie who was very efficient and organised and made the pre tenancy very smooth and un problematic ....
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“Great estate agents, moving and process was smooth and if ......”

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Mar 24,2017
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By: 'Drew'
Mar 24,2017
0 people found
this helpful
Great estate agents, moving and process was smooth and if there was a hiccup it was sores immediately. Would 100% recommend, Anni was great in keeping us in the loop and the next stages up until the move which was great! Office staff were also very ...
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“We confirm that we received excellent service from all members ......”

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Mar 15,2017
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By: 'Bob'
Mar 15,2017
0 people found
this helpful
We confirm that we received excellent service from all members of the Loughton Branch and would have no hesitation in continuing the relationship in the future....
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Good
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“The Loughton team was responsive to emails and phone. I ......”

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Mar 01,2017
Minithumbup
By: 'Ludwig'
Mar 01,2017
0 people found
this helpful
The Loughton team was responsive to emails and phone. I noted some confusion in discussion between landlord and tenant. In the end all was done correctly....
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Comment on agent fees
Less fees is always better.
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“The service we have received for this new tenancy has ......”

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Dec 13,2016
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By: 'Nicola'
Dec 13,2016
0 people found
this helpful
The service we have received for this new tenancy has been exceptional. Both Anni and Amanda have gone above and beyond to get our tenants in and a number of improvements / works completed beforehand. They have been prompt, followed up on every one of our ...
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Comment on agent fees
Good value for money
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“We've had a pleasant experience with the agency. Very efficient ......”

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Nov 24,2016
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By: 'Pre'
Nov 24,2016
0 people found
this helpful
We've had a pleasant experience with the agency. Very efficient in communication. Always very welcoming and done their best to get us what we wanted and the extras we asked for. The whole process has been very smooth; from viewing the property to scheduling a ...
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Comment on agent fees
The agency fees are competitive.
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“Team were fantastic,special mention for Sarah also, in putting ......”

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Nov 04,2016
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By: 'Adam'
Nov 04,2016
0 people found
this helpful
Team were fantastic,special mention for Sarah also, in putting together the transaction, dealing with all of the papers and communicating really clearly and quickly throughout. Thanks guys to all of you....
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Comment on agent fees
Seems reasonable - for the work involved.
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“I always use Spencer Munson as they are very efficient, ......”

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Sep 30,2016
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By: 'John'
Sep 30,2016
0 people found
this helpful
I always use Spencer Munson as they are very efficient, very amenable and always willing to go the extra mile. What's more, I have always had quality tenants from them. They are great value for money for the service you receive....
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Great value for money
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“Throughout my viewing and signing of documents plus hand over ......”

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Sep 09,2016
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By: 'Mike'
Sep 09,2016
0 people found
this helpful
Throughout my viewing and signing of documents plus hand over I received a very friendly and professional service. I have been very impressed with the service...
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Good
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“Throughout the whole process of buying our first property, Mark, ......”

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Sep 07,2016
Minithumbup
By: 'Benjamin'
Sep 07,2016
0 people found
this helpful
Throughout the whole process of buying our first property, Mark, Sarah and the whole team were incredibly supportive and helpful. No question was too insignificant. We were able to view the property on numerous occassions and Mark in particular was an invaluable link between our ...
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“Our purchase was quite complicated but everyone at Spencer Munson ......”

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Jul 22,2016
Minithumbup
By: 'Marc'
Jul 22,2016
0 people found
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Our purchase was quite complicated but everyone at Spencer Munson were great to deal with every step of the way....
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“We'd like to say a huge thank you to all ......”

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Jun 28,2016
Minithumbup
By: 'Laura'
Jun 28,2016
0 people found
this helpful
We'd like to say a huge thank you to all the staff we've dealt with at spencer Munson over the last few months, specifically Becky, Sarah, Mark and Anni. Everyone has been incredibly efficient and helpful when helping us to find a property to rent ...
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Comment on agent fees
The fees seem about average/slightly lower in comparison to most letting agents we dealt with
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“Thank you so much for all your help with our ......”

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May 24,2016
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By: 'Danielle'
May 24,2016
0 people found
this helpful
Thank you so much for all your help with our move! Really appreciate everything you have done and you have made it so easy for us, what with the paper work, payments and collecting of documents and keys. You have all been so so helpful ...
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Good
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“Very easy to work with.Gave me good feed back ......”

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May 23,2016
Minithumbup
By: 'Linnel'
May 23,2016
0 people found
this helpful
Very easy to work with. Gave me good feed back during the viewing process and tenant checking process. Look forward to using them again....
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Comment on agent fees
Very fair
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“Just moved in on Monday! Very professional service & would recommend ......”

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May 19,2016
Minithumbup
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By: 'Tracy'
May 19,2016
0 people found
this helpful
Just moved in on Monday! Very professional service & would recommend as agents... We are very impressed how thorough they are & would definitely use them as a landlord if buy in the area....
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“Excellent communication throughout. Both Mark and Sarah worked hard to ......”

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May 12,2016
Minithumbup
By: 'SHM'
May 12,2016
0 people found
this helpful
Excellent communication throughout. Both Mark and Sarah worked hard to secure a buyer after our sale fell through unexpectedly and kept everything on track to meet a deadline for exchange. Very pleased....
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“Very polite and professional to begin with until something with ......”

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Apr 20,2016
Minithumbdown
By: 'David'
Apr 20,2016
0 people found
this helpful
Very polite and professional to begin with until something with the your flat or house goes wrong. Then no one has a clue. The landlords are favoured over thr tennent. Not all facts including the professional cleaning policy where not explained and all we got ...
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“First class service from Spencer Munson in Loughton. Fast, efficient ......”

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Apr 19,2016
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By: 'Angela'
Apr 19,2016
0 people found
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First class service from Spencer Munson in Loughton. Fast, efficient and very professional. Thank you all for making my move easy and straight forward....
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Comment on agent fees
Rates are reasonable and clearly stated.
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“I have been provided very good letting advice from Spencer ......”

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Mar 31,2016
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By: 'Mark'
Mar 31,2016
0 people found
this helpful
I have been provided very good letting advice from Spencer Munson and all of the staff are very helpful and professional Would definitely recommend Spencer Munson as a letting agent due to the professional approach of their staff and reasonable letting fees Very satisfied...
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Comment on agent fees
Good
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“Mark and Sarah handled my sale, were extremely professional and ......”

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Mar 19,2016
Minithumbup
By: 'A.'
Mar 19,2016
0 people found
this helpful
Mark and Sarah handled my sale, were extremely professional and studious at every point along the process. Friendly, always contactable, honest and helpful along the way. All I can say is that I would recommend them to anyone....
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Comment on agent fees
Very competitively priced and great service
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“We just exchanged contracts for a house that we bought ......”

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Mar 08,2016
Minithumbup
By: 'Raj&Achini'
Mar 08,2016
0 people found
this helpful
We just exchanged contracts for a house that we bought through Spencer Munson. Mark was our contact and we are really impressed with the professionalism and assistance we received through out the process. Even after the sale was confirmed Mark always got back to us ...
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“As usual Spencers handled my letting professionally. The transition from ......”

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Feb 29,2016
Minithumbup
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Anni
By: 'John'
Feb 29,2016
0 people found
this helpful
As usual Spencers handled my letting professionally. The transition from one team, Property Management (Amanda) to the Letting Sales team (Sarah and Anni) from the previous tenant, redecoration and finding a new tenant was well done. All very helpful....
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Comment on agent fees
Usual level. You get what you pay for.
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“Vey Good and knowledgeable staff,professional and friendly serviceI will ......”

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Feb 29,2016
Minithumbup
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By: 'Great'
Feb 29,2016
0 people found
this helpful
Vey Good and knowledgeable staff,professional and friendly service I will definitely recommend the services of spencer Munson to friends and family Anni Tucker was really helpful and very professional Mark Deudney is a great manager and very cautious...
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Comment on agent fees
They were flexible to match other reputable agents fees in the area The fees are competitive
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No image available Anni
(40)
No image available Annie
(3)
No image available Sarah
No image available Sophie
No image available Francesca

Tenant Fees

Tenancy Information Fees for a standard Assured Shorthold Tenancy (AST):

Holding Deposit - Equivalent to a maximum of 1 week's rent.

Rent - Equivalent to a minimum of 1 month's rent.

Dilapidation Deposit - Equivalent to a maximum of 5 weeks' rent for tenancies with an annual rent under £50,000 or 6 weeks' rent for those £50,000 per year and over.

Permitted payments during an AST:

Rent - Regular payments of rent as specified within the tenancy agreement.

Changes to the Tenancy - £50 inc VAT, or reasonable costs incurred if higher.

Surrender of a tenancy - The related charges and losses incurred by the landlord to end the tenancy early and re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Payments of utilities, communication services, TV licence and council tax.

Late Payments of Rent - A default fee of 3% above the Bank of England base rate of the agreed monthly rent after 14 days in arrears.

Lost keys and/or security devices - All associated costs of the relevant contractor concerned.

Company Let (Non Housing Act Tenancy) Administration

Non-refundable holding deposit - £750 from which the administration and reference fees are taken

Fee - £360 inc VAT

Reference Fee - £120 inc VAT plus £120 inc VAT for a guarantor

Rent - Equivalent to a minimum of 1 months rent.

Dilapidation Deposit - Equivalent to 6 weeks rent.

Renewal fee - £180 inc VAT

Check Out Inspection: 1 bedroom property- £90 inc VAT 2 bedroom flat - £100 inc VAT 2 bedroom house - £120 inc VAT 3 bedroom property - £140 inc VAT 4 bedroom property - £170 inc VAT 5 bedroom property and over - £200 inc VAT (Furnished properties incur a surcharge of 15%)

Pet deed - £60 inc VAT plus additional deposit of £300 (up to 2 bedrooms), £600 (3 bedrooms) or £800 (4 bedrooms plus)

During a tenancy: Abortive Property Visit - £60 inc VAT

Changes to the Tenancy - £120 inc VAT

Early Surrender of Tenancy - the related charges and losses incurred by the landlord to re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Dishonoured Payments - £36 inc VAT.

Late Payments of Rent - £24 inc VAT per written reminder.

Possession Costs - Any legal fees associated with obtaining vacant possession of the rental property. Copies of previously supplied documents - £30 inc VAT per document

Tenant Protection:

Client Money Protection: Propertymark (formally known as ARLA) -

Redress scheme: The Property Ombudsman -
Last updated at 16/01/2020, 5:10 PM by Spencer Munson
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:01 PM 27/10/2017 by allAgents

Awards won by Spencer Munson Property Services, Loughton IG10 4BE



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Spencer Munson Property Services

Branch - Loughton, IG10

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