97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Smart Homes is one of the leading estate agents in Solihull, South of Birmingham. Our office is located on the busy Stratford Road, just East of the Shirley train station. We cover property sales and lettings and mortgages in and around Solihull, Shirley and other areas of South Birmingham.Why ...
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Smart Homes is one of the leading estate agents in Solihull, South of Birmingham. Our office is located on the busy Stratford Road, just East of the Shirley train station. We cover property sales and lettings and mortgages in and around Solihull, Shirley and other areas of South Birmingham.
Why Smart Homes in Shirley?
This property firm was established in 1998. Since then we expanded to two estate and letting agent offices to be able to deliver a great personal service to our local community. We aim to deliver a completely tailored service for each individual client. This helps us pay attention to every detail of your enquiry and meet all of client needs.
All of our staff members are experts of the local property market and live locally in the Solihull community. We are an award-winning independent estate agency, as voted by customers. If you choose to work with Smart Homes, we will guide you every step of the way and keep you up-to-date with any changes regarding property sales or lettings. There are many more reasons why you should choose Smart Homes in Shirley. Our office is open much longer than any other local estate agents. In addition, we work 7 days a week, including weekends. We promise to appoint at least two people to one sale so that if one agent is in a meeting, you will be able to get a hold of someone and get required help.
Solihull area guide
This area is known as the Town in the Countryside. It is located East of Birmingham and is known as a unique metropolitan borough of Birmingham. Solihull attracts many people to the UK`s number one venue – National Exhibition Centre, where many concerts and exhibitions take place regularly. If you are thinking of buying a house in Solihull, you will see a large variety of semi-detached, detached and terraced houses, built in the 50s and 60s.
Why Smart Homes in Shirley?
This property firm was established in 1998. Since then we expanded to two estate and letting agent offices to be able to deliver a great personal service to our local community. We aim to deliver a completely tailored service for each individual client. This helps us pay attention to every detail of your enquiry and meet all of client needs.
All of our staff members are experts of the local property market and live locally in the Solihull community. We are an award-winning independent estate agency, as voted by customers. If you choose to work with Smart Homes, we will guide you every step of the way and keep you up-to-date with any changes regarding property sales or lettings. There are many more reasons why you should choose Smart Homes in Shirley. Our office is open much longer than any other local estate agents. In addition, we work 7 days a week, including weekends. We promise to appoint at least two people to one sale so that if one agent is in a meeting, you will be able to get a hold of someone and get required help.
Solihull area guide
This area is known as the Town in the Countryside. It is located East of Birmingham and is known as a unique metropolitan borough of Birmingham. Solihull attracts many people to the UK`s number one venue – National Exhibition Centre, where many concerts and exhibitions take place regularly. If you are thinking of buying a house in Solihull, you will see a large variety of semi-detached, detached and terraced houses, built in the 50s and 60s.
Latest Reviews
Featured Review
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reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Opening Hours
Address
Smart Homes
316 Stratford Road
Shirley,Solihull
West Midlands
B90 3DN
0121 744 4144
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 100% | 99% | £450 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 54 | 0 | 28 | 1 | 675 | 12 | 329 | 10 | 32 | 4 |
Areas covered
- B90
- Shirley
- B14
- B28
- B13
- B91
- B47
- B92
- B93
- B94
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 01,2020
Dec 01,2020
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Fantastic communication
Fantastic service
Helen was our rock, worked above and beyond our expectations.
Would recommend to friends and family as the whole process went without a glitch...
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Nov 28,2020
Nov 28,2020
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This review is for the after sales support I received, which was immaculate. I was supported by Helen, who was such a supportive, bubbly and helpful person, a real asset to the smart homes team. As a first time buyer I was full of questions ...
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Nov 27,2020
Nov 27,2020
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Purchased home that was listed with Smart Homes. The experience felt very professional, from the viewing through to completion. The viewing agent came on time, was well prepared and was very knowledgeable about the property. Throughout the buying process, the sales progression team proactively reached ...
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Nov 22,2020
Nov 22,2020
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Gemma provided excellent service throughout the process of my property sale. She really helped to push the transaction through as quickly as possible . She was efficient and proactive, always returning my calls the same day. Selling is a stressful process but it was made so ...
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Nov 20,2020
Nov 20,2020
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We were very impressed with Smart Homes, they were very professional and were very efficient when we asked for updates on our sale. Customer service was always good and Gemma did a great job for us. We would recommend Smart Homes for your Sale or ...
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Nov 20,2020
Nov 20,2020
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As first time buyers smart homes made the whole process a lot easier for us and we’re more than happy to answer any questions we might have or follow up on issues for us. Would definitely recommend going through smart homes as I’m ...
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Nov 19,2020
Nov 19,2020
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Outstanding service during these challenging times, very compliant with Covid awareness and thoroughly professional throughout. Perhaps the biggest compliment I can pay them is that they made me feel that mine was the only house they were trying to sell such was the attention to ...
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Feb 15, 2021
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We cannot thank Louise enough for everything she has done for us. Her knowledge and expertise in the property market is second to none and her professionalism and attention to detail makes her a huge asset to the company. Thank you Louise. ...
Nov 19,2020
Nov 19,2020
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Gemma was really helpful throughout the process - giving us better updates than our solicitors at times!
She was always available to answer any questions and always prompt with replies...
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Nov 18,2020
Nov 18,2020
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Excellent service, I had been dealing with Gemma Sproston throughout the purchase. She constantly kept me in formed and was quick in her responses. After having some bad dealings with estate agents, smart homes defiantly went above and beyond. I will be using them and ...
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Nov 18,2020
Nov 18,2020
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I recently brought a house sold by Smart Homes Shirley. My assigned sales progressor Gemma was brilliant and kept me posted throughout the transaction. She was quick to reply to emails and solved any concerns I had. I would highly recommend....
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Nov 16,2020
Nov 16,2020
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Although we had one or two hiccups along the way Smart Homes succeeded in selling our 5 bed house with swimming pool when other local agents had failed. Customer service from the entire team was very good and based upon our overall positive experience we recommended ...
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Nov 14,2020
Nov 14,2020
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I sold my property with Smart Homes during the difficult times everyone has been going through with COVID-19. They are very professional and they give an excellent service.
I have to say a big thank you to Helen Cole, Gin Kaur, and Louise Lewis who ...
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Nov 11,2020
Nov 11,2020
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I wanted to share my experience on moving house with Smart Homes under COVID restrictions, as you can imagine its been an extremely stressful experience as moving house is but the constraints of COVID have added to the stress but if it wasn't for the ...
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Nov 11,2020
Nov 11,2020
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Efficient, courteous, like Ronseal, does exactly what they say they are going to do. Recommend all the team every day of the week. Gemma was great, updates every week as promised with no hitches. Emma negotiated my sale like a true professional. Thank you all....
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Nov 11,2020
Nov 11,2020
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From the moment we signed up to sell our home by Smart Homes the service has been fantastic, from start to completion !! Simon Burchell led on the sale, showing people around and literally within 7 days of it being up on the market it was sold.
...
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Nov 10,2020
Nov 10,2020
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Seamless sale through challenging times.
Gin especially went above and beyond. Extremely helpful and supportive though every step. Would definitely recommend!...
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Nov 10,2020
Nov 10,2020
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We had an excellent experience purchasing our home where Smart Homes were the agent for the seller. The communication from Helen in particular was brilliant, keeping us informed on progress and proactively chasing our agent and solicitor where required. I would have no hesitation in ...
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Nov 09,2020
Nov 09,2020
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A very professional service with outstanding communications which is so important when selling a property.
Always provided timely feedback from property viewings.
Would we use them again - A resounding yes...
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Nov 09,2020
Nov 09,2020
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Smart Homes were brilliant with us. We'd had a couple of other agents over the past 18 months but unfortunately had the sale fall through but chose Smart Homes this time around. They gave us a fair valuation then kept us up to date every week ...
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Nov 06,2020
Nov 06,2020
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We have had fantastic service from Smart Homes from the beginning of the process to the end for the sale of our property. This has been in difficult times due to coronavirus. We have kept informed at all times, particularly by Helen in the sales ...
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Nov 05,2020
Nov 05,2020
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Excellent service!! Gemma really helped us with buying our house and was always on the end of the phone when needed. She really helped us with problems we were having with our solicitor. Ko...
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Nov 03,2020
Nov 03,2020
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We have just sold our house through Smart Homes. Moving house is always very stressful especially when problems arise within the chain. Smart Homes were amazing throughout the whole process. They took all the pressure off us and we finally got there in the end. ...
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Oct 30,2020
Oct 30,2020
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My experience of Smart Homes is extremely positive. I was selling a property slightly out of the Shirley area and I wondered whether I should use an estate agent closer to the property address. However, there was no need for my concern. Smart homes staff ...
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Oct 30,2020
Oct 30,2020
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Great customer service from Smart Homes, in particular Gin and Helen who managed my expectations really well and worked closely with me to see this through. The purchase process was long winded however this was no fault of Smart Homes, despite that they were really ...
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Oct 29,2020
Oct 29,2020
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We not only had one property on the market with Smart Homes but three!!!! So pressure was on right in the middle of lockdown too, horrible times and we felt very negative about the properties even being viewed never mind sold!
But what a team ...
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Oct 29,2020
Oct 29,2020
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Had a good experience with Smart Homes. I'm a first time buyer and once I'd had an offer agreed on a property, I was helped through the process by a girl named Gemma who was always very helpful, friendly and responsive. There were some difficilt ...
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Oct 28,2020
Oct 28,2020
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Right from the first contact we received excellent service from Smart Homes, totally customer focused. They have years of experience within the housing market, even before the branches could open we were able to speak to someone working from home who was very knowledgable and ...
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Oct 26,2020
Oct 26,2020
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We sold a property through Smart Homes,
Shirley. We mainly dealt with Jamie and Helen and they were excellent. Helen kept us informed on the progress on a weekly basis and always returned our calls. The rest of the team were also very helpful and ...
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Oct 24,2020
Oct 24,2020
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We purchased our first property through Smart Homes Shirley, Solihull.
From start to finish they were efficient, friendly and offered comprehensive advice and support to us as buyers. We received weekly updates on the purchase and were kept informed at all times. Highly recommend....
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Oct 20,2020
Oct 20,2020
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Choosing Smart homes was the best decision I made in what turned out to be a very turbulent time in the housing market! We had a very steady stream of viewings on our property before and after the lockdown which resulted in a sale. They ...
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Helen
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Jamie Smart
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Gemma
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Robert
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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