97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Smart Homes is one of the leading estate agents in Solihull, South of Birmingham. Our office is located on the busy Stratford Road, just East of the Shirley train station. We cover property sales and lettings and mortgages in and around Solihull, Shirley and other areas of South Birmingham.Why ...
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Smart Homes is one of the leading estate agents in Solihull, South of Birmingham. Our office is located on the busy Stratford Road, just East of the Shirley train station. We cover property sales and lettings and mortgages in and around Solihull, Shirley and other areas of South Birmingham.
Why Smart Homes in Shirley?
This property firm was established in 1998. Since then we expanded to two estate and letting agent offices to be able to deliver a great personal service to our local community. We aim to deliver a completely tailored service for each individual client. This helps us pay attention to every detail of your enquiry and meet all of client needs.
All of our staff members are experts of the local property market and live locally in the Solihull community. We are an award-winning independent estate agency, as voted by customers. If you choose to work with Smart Homes, we will guide you every step of the way and keep you up-to-date with any changes regarding property sales or lettings. There are many more reasons why you should choose Smart Homes in Shirley. Our office is open much longer than any other local estate agents. In addition, we work 7 days a week, including weekends. We promise to appoint at least two people to one sale so that if one agent is in a meeting, you will be able to get a hold of someone and get required help.
Solihull area guide
This area is known as the Town in the Countryside. It is located East of Birmingham and is known as a unique metropolitan borough of Birmingham. Solihull attracts many people to the UK`s number one venue – National Exhibition Centre, where many concerts and exhibitions take place regularly. If you are thinking of buying a house in Solihull, you will see a large variety of semi-detached, detached and terraced houses, built in the 50s and 60s.
Why Smart Homes in Shirley?
This property firm was established in 1998. Since then we expanded to two estate and letting agent offices to be able to deliver a great personal service to our local community. We aim to deliver a completely tailored service for each individual client. This helps us pay attention to every detail of your enquiry and meet all of client needs.
All of our staff members are experts of the local property market and live locally in the Solihull community. We are an award-winning independent estate agency, as voted by customers. If you choose to work with Smart Homes, we will guide you every step of the way and keep you up-to-date with any changes regarding property sales or lettings. There are many more reasons why you should choose Smart Homes in Shirley. Our office is open much longer than any other local estate agents. In addition, we work 7 days a week, including weekends. We promise to appoint at least two people to one sale so that if one agent is in a meeting, you will be able to get a hold of someone and get required help.
Solihull area guide
This area is known as the Town in the Countryside. It is located East of Birmingham and is known as a unique metropolitan borough of Birmingham. Solihull attracts many people to the UK`s number one venue – National Exhibition Centre, where many concerts and exhibitions take place regularly. If you are thinking of buying a house in Solihull, you will see a large variety of semi-detached, detached and terraced houses, built in the 50s and 60s.
Latest Reviews
Featured Review
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reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Opening Hours
Address
Smart Homes
316 Stratford Road
Shirley,Solihull
West Midlands
B90 3DN
0121 744 4144
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 100% | 99% | £450 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 54 | 0 | 28 | 1 | 675 | 12 | 329 | 10 | 32 | 4 |
Areas covered
- B90
- Shirley
- B14
- B28
- B13
- B91
- B47
- B92
- B93
- B94
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 31,2021
Aug 31,2021
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Helen is a nice, kind, pleasant, thoughtful, helpful, enjoyable, magnificent,
outstanding person, with a nice personality, Helen rang me up sometimes twice a week, sometimes when she should have been going home, to inform
me of the progress of the sale of my house, Helen ...
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Aug 31,2021
Aug 31,2021
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Helen eased the sale of my property with her experience and good nature. She expertly progressed the sale between all parties for which I am most grateful....
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Aug 29,2021
Aug 29,2021
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I have had experience as a buyer with Smart Homes, I am a first time buyer.
Smart Homes fit the estate agents stereotype perfectly. They will provide you with a deadline within which you must make an offer, they have taken this approach with me ...
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Sep 03, 2021
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Dear “Steve”
We appreciate purchasing a property can be a stressful time for everyone especially in the current market with such a high demand for property within the areas you have mentioned however we are unable to look into your review further as it appears you have registered your review in 2 different names; “Steve” and “Umer Khan”. If you could kindly confirm via email to [email protected] the name in which you made your offers then we will certainly look into your r ...
Aug 28,2021
Aug 28,2021
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Brilliant service from start to finish. Smart Homes kept me informed of progress at all times. Helen was so lovely and supportive and made the experience a lot less stressful than it could have been. I would definitely use them again....
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Aug 27,2021
Aug 27,2021
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Helen Cole was amazing and always assisted with a smile. Helen offered excellent customer service and always acted promptly. Thank you Helen for your amazing work and dedication....
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Aug 27,2021
Aug 27,2021
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We had excellent service from Smart Homes from valuation through to our property being selling. Our property was sold within 24 hours of the first set of viewings....
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Aug 27,2021
Aug 27,2021
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So glad we used Smart Homes.
We had a tricky time that would test the patience of many , but Helen at Smart gave us tremendous support and we're very grateful to her.
I've already recommended how good the service is to a lot of my ...
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Aug 26,2021
Aug 26,2021
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Down to Earth, sensible people, with massive experience and skills, helpful, pleasant and pro active in pushing for Sale and completion. Will use again....
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Aug 26,2021
Aug 26,2021
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Fantastic team from start to finish, couldn’t fault anyone, nothing was too much trouble, always returned calls - customers service was faultless. Also used Louise their in-house mortgage advisor she was brilliant....
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Aug 26,2021
Aug 26,2021
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Smart homes have provided exceptional service selling our house. From the initial meeting with Jamie, follow up by Louise and then progress from Helen they have been fantastic,
They gave advice at all stages, notified us of all viewings and then chased up all prospective ...
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Aug 25,2021
Aug 25,2021
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Helen Cole is brilliant!
Smart Homes are good Helen makes it excellent. She made sure we were informed and got what we needed despite being busy....
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Aug 25,2021
Aug 25,2021
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Very friendly and very good at their jobs! Really pleased we moved our house sale to Smart Homes and after months of no movement we sold quickly. Very professional service during the sales process and always prompt responses....
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Aug 25,2021
Aug 25,2021
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Helen was very helpful and proactive. She worked hard to chase up missing documents from vendor and vendor's solicitor ad provided regular updates via weekly phone calls....
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Aug 24,2021
Aug 24,2021
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Amazing service when buying a property. My solicitor’s support was virtually non existent, Helen was able to offer more support and drove the sale through giving regular updates from vendor and their solicitor. Relying on my own solicitor, think the sale would not have ...
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Aug 24,2021
Aug 24,2021
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Amazing sales progression service! Helen Cole was fantastic, without her I doubt our sale & purchase would have gone through during the stamp duty holiday. Highly recommend smart homes.
We use smart homes for the sale and the purchase of our new home. The team were ...
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Aug 18,2021
Aug 18,2021
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I can't thank Smart Homes enough for their help with my purchase. From start to finish every single person I dealt with was friendly, helpful and professional. Helen and Louise (Lewis) in particular are fabulous. There were a few bumps and hiccups along the way, ...
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Aug 12,2021
Aug 12,2021
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Bought my property through Smart Homes, I'd wish I'd sold mine through them to.
Service levels were outstanding. They were very quick at getting information and relaying it. I had numerous courtesy calls too throughout the process.
I recommend them as an agent to deal ...
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Jul 26,2021
Jul 26,2021
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We were extremely pleased with the service provided by Smart Homes from the start of the process to the very end. The staff always called with updates and assistance and we never felt that we had to deal with anything on our own.
The whole ...
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Jul 25,2021
Jul 25,2021
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Excellent service from start to finish. Debbie our contact at the Shirley branch was always efficient, keeping us updated at all times, always calling us back as promised with out her help the the moving process would of been so much more stressful and elongated....
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Jul 08,2021
Jul 08,2021
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Louise played an essential part in our recent house move. As we had almost called it off due to the bank refusing our mortgage application, Louise stepped in and was extremely helpful throughout the application process. Our application was subsequently successful and we secured the ...
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Jul 07,2021
Jul 07,2021
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Having used Smart Homes for a number of years now, I can't recommend them enough! The team are always, very efficient, patient, proactive, friendly and professional. If your looking for the best Estate Agent in the area, then look no further! Thank you again Smart ...
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Jul 06,2021
Jul 06,2021
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My partner and I have recently exchanged contracts for our first home in Shirely, Solihull. COVID has meant that the buying market has been rather turbulent and after having few houses fall through on us, Debbie was active in trying to help us find the ...
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Jun 29,2021
Jun 29,2021
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The service I received from Smart homes and in particular Helen Cole was outstanding. Helen was always available and helped push my solicitor to complete in a timely manner. My solicitor (Garner Canning) was awful and if it wasn't for the support of Helen, I ...
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Jun 29,2021
Jun 29,2021
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We have just completed our sale via Smart Homes in Shirley. I wanted to write this review because of the exceptional after sales service provided by Debbie Guest.
Deb kept in regular contact with us kept chasing the chain from both ends so we met ...
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Jun 23,2021
Jun 23,2021
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As a First Time Buyer, my Husband and I were looking to buy a property in Solihull. We didn't have a great experience with one of the other Estate Agents.
During our search, we found a property with Smart Homes. We viewed the property twice, ...
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Jun 23,2021
Jun 23,2021
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Very happy with Smart Homes. Used them for Lettings and house sale
Efficient and friendly and kept me informed every step of the way
Would definitely recommend them...
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Jun 21,2021
Jun 21,2021
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Smart Homes gave us a great service from marketing to the friendly and efficient sales progression team. Highly recommend this agent...
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Jun 21,2021
Jun 21,2021
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Awesome Experience throughout the whole
Process of selling with Smart. This is the second property we have sold with them and from valuation, to detail preparation and viewings, through to sales completion with Helen - the service has been second to none. If you are ...
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Jun 20,2021
Jun 20,2021
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Unauthorised Junk Mail.
If their sales operation is as good as their marketing, I would certainly not use this company. I strongly object to having marketing material dropped through my letterbox, when I have a large poster indicating NO Leaflets. Perhaps their leaflet distributor can't ...
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Jun 16,2021
Jun 16,2021
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Smart Homes were absolutely fantastic from start to finish, with really excellent customer service. Nothing was too much trouble for the team with all requests and queries dealt with in an efficient and professional manner, in particular Helen Cole and Robert Williams, Emma Daffurn and ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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