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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 320 Reviews
98% Recommended
86% sales valuation accuracy
98% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9/13/2023, 7:14:43 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 100% | £147,500 | £600,000 |
| Lettings | 98% | 99% | £500 | £7,000 |
Smart Homes
Ground Floor, 16 Lock House, Solihull, West Midlands
B90 1UD
0121 744 4144
No Branch Video found...
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By : 'City'
Services : Sales( As a Buyer )
Sold price : £240000
Would you recommend ? : Yes
Postcode : B90
I have just completed a purchase which was marketed and sold by Smart Homes Dickens Heath branch. The transaction with them really was flawless. I viewed several properties with other agents and the lady that led the viewing from Smart Homes was excellent and the best I dealt I with. Communication ... Read Full Review
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By : 'Freixnet'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : B90
Tina has been extremely proficient within a number of scenarios in which we have needed advice or guidance regarding issues with the property we are renting. She always responds extremely promptly and in a positive yet professional manner which is always appreciated! I cannot recommend smart homes... Read Full Review
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By : 'Kate'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B13
Tina has been very helpful over the past few months where a variety of issues have arisen with our property. Tina has ensured work has been undertaken in a timely manner and I am very grateful for her guidance on matters. Thank you... Read Full Review
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By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : B92
Laura, Alan and Senka have been really great through the whole service from letting the property to looking after the property during rental. They’re a fantastic... Read Full Review
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By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B90
Natasha was brilliant and very helpful ???? Any questions I had she answered them promptly and correct, I was very happy with her level Of customer... Read Full Review
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By : 'ellie'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B90
Great service through and through . A wonderful and helpful team that are always happy to help . They really made first time renting easy for us both... Read Full Review
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By : 'HP'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B91
Whether finding new tenants for my property or dealing with issues tenants have with my property, everything is usually handled quickly and professionally. Communication with myself is very good. I feel the rental of my property is in safe hands and I don't have to worry about... Read Full Review
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By : 'AP'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B90
Smart Homes have been Letting and Management Agents for our block of 12 apartments in Dickens Heath for several years. Despite challenges of them having to work from home during the pandemic, any obstacles have been overcome and solutions found to inevitable problems that arise with so many... Read Full Review
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By : 'Margaret'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : B14
I have been in a rental property for 10 months. The support in obtaining the property was excellent. If any problems have arisen, Smart Homes have taken care of them in a speedy and professional manner. My point of contact is Tina Margetts who is always helpful and friendly. I would... Read Full Review
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By : 'Denise'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : B90
Thorough service from beginning of viewing property continuing throughout tenancy . All queries solved timely and in a professional manner with little disruptions. I have every comfort that smart homes have ensured they provide the best service possible and I would recommend them to anybody... Read Full Review
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By : 'Nina'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : B90
Our property manager Tina Margetts of Smart Homes was very professional and courteous at all times and a pleasure to deal... Read Full Review
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By : 'Jim'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : B47
I have been dealing with JSH for over 10 years now and I would say that they provide an excellent service as a landlord which covers all my needs, I would also comment that Tina is my dedicated representative for JSH who is very amenable and reacts without any issues in a timely manner for all our... Read Full Review
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By : 'Hong'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B91
I am very happy with Tina’s excellent service. She is professional, always keeping me updated with everything and her response are always in timely manners, which is great. Thank you very much Tina.... Read Full Review
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By : 'R.D'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B14
Tina who looks after my property letting at Smart homes is excellent. She keeps me well informed and is is very prompt with communications. Tina makes letting easy. Thank you for all your hard work. Thank you also to Senka for assigning me... Read Full Review
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By : 'Raza'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B91
Smart Homes have been excellent letting agents for my properties. I have been very happy with their services to date. Tina has always been very supportive, approachable and professional in her work. Will continue to use the services from Smart Homes in future. Highly... Read Full Review
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By : 'Sangita'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B90
I have been letting a house with Smart Homes for several years now and have always found them to be very helpful, and prompt. They are always approachable and provide excellent service. I would recommend them highly to anyone looking to either purchase or let their... Read Full Review
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By : 'Karen'
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : B90
Had no problems with letting my flat and staff always happy to help when required. Not had any problems since instruction Smarts Fully Managed... Read Full Review
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By : 'Rob'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : B92
We are very pleased with the Smart Homes team since we joined in early 2021 and also with our property manager Tina who has gave us a professional and efficient service from the beginning of our rental, always keeping us updated with maintenance issues etc. They offer a professional and convenient... Read Full Review
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By : 'Marc'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B27
Tina has been fantastic managing my property. During COVID Tina and smart homes have made renting my house out very easy. Always available when needed and keeping on top of the maintenance and... Read Full Review
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By : 'Lynn'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B27
I first contacted Smart Homes in November 2018, since then I have had many dealings with them, I have always found them very helpful and willing to go outside their job remit to ensure everything went smoothly. I will celebrate 2years at this property at the end of January 2022 and if I ever need... Read Full Review
