100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
83% lettings fee satisfaction
Shepherds Estate Agent Limited have operated for over 30 years in Hoddesdon. We opened our Cheshunt office 6 years ago and have built on the reputation and continued success of Hoddesdon, as one of the leading independent estate agents. We offer a full and comprehensive service, covering: Sales, Lettings, Commercial Sales and ...
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Shepherds Estate Agent Limited have operated for over 30 years in Hoddesdon. We opened our Cheshunt office 6 years ago and have built on the reputation and continued success of Hoddesdon, as one of the leading independent estate agents. We offer a full and comprehensive service, covering: Sales, Lettings, Commercial Sales and Lettings. We have operated our Fine & Country department since 2006, so are able to give all clients our knowledge and experience throughout the property market.
Latest Reviews
4th Jul 2022
reviewed by 'Natalie'
12th Oct 2021
reviewed by 'G Murray'
8th Sep 2021
reviewed by 'Sue'
17th Aug 2021
reviewed by 'Roger'
22nd Jun 2021
reviewed by 'Zoe Allen'
Opening Hours
Address
Shepherds
37 High Street
Hoddesdon
Hertfordshire
EN11 8TA
01992 440044
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £200,000 | £845,000 |
| Lettings | 50% | 83% | £995 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 0 | 37 | 1 | 16 | 0 | 1 | 3 |
Areas covered
- EN11
- Hoddeson
- EN10
- Broxbourne
- EN9
- Goffs Oak, Cheshunt & Lea Valley
- EN8
- EN7
- EN6
- EN1
- EN2
- EN3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Mar 12,2020
Mar 12,2020
1
people found
this helpful
this helpful
Shepherds and our estate agent Will have been amazing from start to finish. We exchange don a property this week and I couldn’t of asked for better customer service. The communication throughout the whole process was amazing and any question was never a silly ...
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Mar 16, 2020
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Afternoon Amy,
Thank you so much for taking the time to share your experience. It is appreciated and we truly value your custom and feedback. ...
Mar 09,2020
Mar 09,2020
1
people found
this helpful
this helpful
Great service throughout! Henry gave us the optimum level of support during the sale of our house. Never pushy and always informative. Even followed up with an email a couple of weeks after we moved. Would definitely recommend....
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Mar 16, 2020
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Afternoon John,
Always lovely to hear such kind comments about staff and the service they have delivered during the sales process. Thank you again for your custom. ...
Mar 07,2020
Mar 07,2020
1
people found
this helpful
this helpful
From beginning to end I had an excellent experience with Shepherds. Will was fantastic and helped me throughout the entire process, keeping me up to date regularly, I will 100% be using them on my next purchase/sale and highly recommend their services. Thank you Shepherds...
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Feb 05,2020
Feb 05,2020
1
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Great experience with Sheppards’s. Will especially was fantastic! We sold our flat and brought our house with Sheppards. Great service !...
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Mar 16, 2020
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Afternoon Chloe,
Thank you kindly for your comments on our service and your experience of selling and buying through Shepherds. We hope you are settling into your new home.
R, Diane ...
Jan 23,2020
Jan 23,2020
1
people found
this helpful
this helpful
Shepherds were recommended to us by a friend. They provided us with a fantastic service from start to finish when selling our property. All staff were professional and kept us up to speed with everything. A big thank you to Charlie, Eddie and the team....
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Mar 16, 2020
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Afternoon Maria,
Sorry for the late response, there seems to have been something wrong our end on confirming our replies. We are pleased the staff at our Cheshunt office of Shepherds delivered on service and made the process a positive experience for you.
R, Diane ...
Oct 22,2019
Oct 22,2019
1
people found
this helpful
this helpful
Shepherds have been an absolute dream to work with in selling my property. Every member of their team are not only professional, but also keep you well informed and updated throughout the whole process and have the upmost patience with their clients. They are knowledgeable, ...
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Oct 22, 2019
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Thank you so much Chiara, that is very kind of you to take the time to write such a positive and encouraging review. I will ensure this is passed on to the staff and they will no doubt want to 'tweet' about such amazing comments about our service. ...
Oct 02,2019
Oct 02,2019
1
people found
this helpful
this helpful
Sold my house through Shepherds in Hoddesdon. Service was very professional and helpful on what was a rollercoaster sale ! Branch manager Stephen was extremely helpful and hands on when called upon. I cannot speak highly enough of Charlie Fearey whose advice, support, persistence and professionalism ...
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Oct 02, 2019
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Thank you kindly for giving your feedback. It is an important part of our business as it enables us to monitor our service levels and identify any training needs or service requirements, if necessary. ...
Oct 01,2019
Oct 01,2019
1
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this helpful
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Excellent service, communication and support. Shepherds has always been one of the best local estate agents. Gladly recommend, fast and delivers results....
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Oct 02, 2019
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Thank you so much Tyler. As we are in our third decade of offering sales and lettings management, we are delighted to get such positive feedback. ...
Sep 09,2019
Sep 09,2019
1
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this helpful
this helpful
Highly recommend the guys and girls at the Hoddesdon branch in particular Charlie who was our main contact. Couldn't have been more helpful with the professional and attentive service while we were selling our house. From start to finish they delivered on every point. Thanks ...
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Sep 10, 2019
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Thanks Geoff, glad we could be of assistance. It is always good when we hear the feedback on staff and our service has been professional and attentive. Good luck for the future and your moving on. ...
Sep 09,2019
Sep 09,2019
1
people found
this helpful
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We bought our property with Charlie at Hoddesdon branch. And couldn’t not fault anything. He really went above and beyond to help us and find out answers we needed. If we were going to sell we would 100% use these. Best service locally...
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Sep 10, 2019
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Thank you so much for taking the time to give your feedback. We appreciate your comments and these help staff in continuing with good service and improving if needed! ...
Aug 18,2019
Aug 18,2019
0
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Very professional service. Staff were helpful and kept us informed regularly. No criticism. Would recommend using for selling a property....
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Aug 19, 2019
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Karen, thank you so much for taking the time to post details of your experience of selling through Shepherds. We are very pleased you had a good experience. ...
May 24,2019
May 24,2019
1
people found
this helpful
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Had a great experience with Shepherds throughout the sale of our house. Would highly recommend. Efficient, friendly, helpful and responsive....
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Comment on agent fees
Good
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May 28, 2019
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Thank you very much for your feedback. It is very appreciated. ...
May 15,2019
May 15,2019
1
people found
this helpful
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We liked the non pushy approach to be the agent by Eddie to sell our house and the realistic price we could get for it.We had 2 offers for the full asking price within 10 days of being on the market.
Once sold we was regularly ...
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Comment on agent fees
Very competitive
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May 16, 2019
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Thank you so much, Alan your comments are really appreciated. As an independent agent, we rely on word of mouth and good reviews from local people. We are pleased you had a good experience with Shepherds Estate Agent - Hoddesdon ...
Mar 18,2019
Mar 18,2019
1
people found
this helpful
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Excellent professional service received from the team.
Polite and courteous throughout process.
Great communicators explained process thoroughly, would highly recommend agent....
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Comment on agent fees
No issue.
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Mar 11,2019
Mar 11,2019
1
people found
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Consistent and professional service received from Shepherd's staff, despite some challenges and setbacks, on the sale of my property in Waltham Abbey.
Staff were able to find suitable buyers, who matched into the profile, that was needed to help the sale go through to completion.
5 ...
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Comment on agent fees
It was reasonable for the work they had to do.
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Mar 07,2019
Mar 07,2019
2
people found
this helpful
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I can not speak highly enough about this company very professional in all aspects of trying to sell our house. Great comunication throughout the process would recomend them to anyone who needed an estate agent...
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Jan 09,2019
Jan 09,2019
2
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Before moving in to the property I wanted to view it to make sure that every thing was to standard, which it was not. There was mould on the triming of the floor/ skirting boards of every room by the window due to long term ...
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Comment on agent fees
Lost £500.
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Feb 08, 2019
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Dear Ms XXXX
Responding to the post below:-
In the first instance, Shepherds take all complaints seriously and we are sorry you feel you experienced a poor service. However, to avoid defamation of our character, we would like to present the facts of events, as the account you have detailed is not correct by virtue of some important information being left out.
1. The property had been view by yourself, pre your agreement to take the property.
2. You negotiated a lower monthly rent, off ...
Dec 15,2018
Dec 15,2018
2
people found
this helpful
this helpful
Right from the word go, Will has been brilliant, keeping us informed all of the way through our long journey. Will and Steve have been so helpful and friendly throughout, working so hard to achieve a sale when it was not necessarily in their remit ...
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Comment on agent fees
Good
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Nov 09,2018
Nov 09,2018
2
people found
this helpful
this helpful
From the get go Will was amazing, he was always attentive and made sure that everything was dealt with in the best way possible.
When there were issues he made me feel at ease and always kept me updated even if it was only to ...
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Comment on agent fees
Great!
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Oct 25,2018
Oct 25,2018
2
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Will was first class agent keeping me up to date regularly so that I knew the how everything was progressing.Charlie did the same checking up on any questions I asked when Will was not available busy with other clients.Would recommend Shepherds to anyone ...
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Comment on agent fees
Fair
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Oct 09,2018
Oct 09,2018
2
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Not a known agent to me, but having purchased my property from this agent, was very pleased with the service I received....
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Comment on agent fees
Not applicable
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Sep 26,2018
Sep 26,2018
3
people found
this helpful
this helpful
I just wanted to leave a review to say that I am so happy that I chose Shepherds to manage the letting of my property. From the first communication they have explained everything in detail and are true to their word. Fantastic service throughout and ...
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Comment on agent fees
Good
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Aug 04,2018
Aug 04,2018
3
people found
this helpful
this helpful
The level of service we received from Charlie, Eddie, William and the rest of the team was first class. They were friendly, efficient and super helpful. Their communication throughout the whole process was
excellent, helping to ensure my parents' house sale went through very quickly ...
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“I love that this agency has great transparency with their operations, it is great to have such a clear service....”
Jul 19,2018
Jul 19,2018
3
people found
this helpful
this helpful
I have been a customer of Shepherds Estate Agents in Hoddesdon for almost a year, during this time I have been very happy with their services and I can honestly recommend them.
Here is a good example that should give you a real overview of ...
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Comment on agent fees
Fair and you will know upfront how much it is.
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Jul 18,2018
Jul 18,2018
3
people found
this helpful
this helpful
Really good agency. We found a nice property to rent and it looked much nicer than in photos. Jordan helped us with all the paperwork needed and we finished the whole process really fast. She replies almost immediately on our e-mails providing everything we need, ...
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Comment on agent fees
Same as others
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Jun 19,2018
Jun 19,2018
5
people found
this helpful
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William dealt with our prolonged house sale. It was complex due to our buyers using Purple Bricks who were very poor. William worked very hard throughout pressing our buyers and their solicitors and keeping us fully informed at all times. He worked closely with our ...
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Comment on agent fees
Fair considering the excellent service we received.
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Feb 05,2017
Feb 05,2017
1
people found
this helpful
this helpful
Very poor communication.
The agent didn't get back to me as promised. The property was then let to someone else - which I discovered via Rightmove....
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Comment on agent fees
No idea
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Sep 14,2014
Sep 14,2014
0
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Did not know closed on saturdays. Yr email view property system clearly not working no answerphone weekends. We went to view property...
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What agent could do to change your mind?
I replied to email especially as property details sent as requested and viewing details sent.on return. Did not know closed on saturday and no phone calls answered and no answerphone on.Attached Filesnbsp;
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Jul 12, 2016
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We are open Monday to Friday, 9.30 - 6.30 , Saturday from 9- 5.30. out of these times we also do have an answer phone system. Very occasionally a staff can be on another call and we run a busy office . This weekend we had 8 staff working the whole day. We are sorry if we were busy when you called and this does not reflect the vast number of calls that we take on our sales and lettings team. our email is [email protected] ...
Jun 14,2013
Jun 14,2013
2
people found
this helpful
this helpful
An unequivocal thumbs up to Steve and colleagues at Shepherds/Fine&Country. Having tried to sell my property through other agents, Steve was a breath of fresh air - no agents' jargon or inflated valuation to win my business, just a truly professional and honest ...
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May 17,2013
May 17,2013
2
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Having been in the same property for 40 years moving house was a new experience, Due to chains breaking down, people not being able to get a mortgage, it did take a while but I did get the price I ask for in the end. I ...
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Charlie
Vendor Fees
1.2% Incl VATLandlord Fees
12% incl VATTenant Fees
No fees set. Last updated at 17/03/2023, 5:38 PM by Diane Jane SandersComplaints Procedure
If you have a complaint, in the first instance you need to raise this through the relevant office and direct your complaint to the office Manger, who will respond with the the details of how the complaint will be dealt with. You can email: [email protected]. We are a member of the Property Ombudsman Scheme.
Last updated at 4:38 PM 17/03/2023 by Diane Jane Sanders
Best Estate Agent in EN11 
