Roxburgh Group
Troon, KA10
3.5/5, 42 reviews
62% recommended
75% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
74% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 42
6th Dec 2023
reviewed by 'Martin'
“I was dealing originally with Dawn who came to see property for first time. She was not pushing for rent ......”
6th Nov 2023
reviewed by 'Lesley.'
“Always had an excellent service from Roxburgh Troon, Dawn in particular has always been extremely helpful, friendly and professional and ......”
17th Oct 2023
reviewed by 'Mark McClelland'
“after a burst pipe caused major damage to my own property I was struggling to find somewhere to rent while ......”
13th Oct 2023
reviewed by 'MRS KAREN AND MR ROBERT LATHAM'
“My property, because of circumstances outside of my control, took some time to become available to put on the market ......”
4th Aug 2023
reviewed by 'Mohammad'
“Really good letting agent. I rented a really nice property with them. It was a pleasure to live in that ......”
24th Jul 2023
reviewed by 'Cara'
“Jacqueline Passant was excellent giving me several viewings if the property, letting in myself and family to view. She was ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Roxburgh Group
19-21 Ayr Street
Troon
South Ayrshire
KA10 6EB
01292 314313

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £75,000 £145,000
Lettings 86% 74% £300 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 15 10 3 0 0 0 2 5
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Glasgow, G81
Stewarton, KA3
Troon, KA10

“Ruthless, cold, and calculating. Inconsistent with standards of cleaning when ......”

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Nov 28,2015
Minithumbdown
By: 'ANNA'
Nov 28,2015
5 people found
this helpful
Ruthless, cold, and calculating. Inconsistent with standards of cleaning when moving in and out of properties and too many fees for everything!!!!! even when its not your fault....
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What agent could do to change your mind?
Too many fees, totally unfair.
Attached Filesnbsp;
Comment on agent fees
Too many fees, totally unfair.
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“Great to deal with when it comes to taking csh ......”

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Sep 11,2015
Minithumbdown
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Sarah
By: 'Shane'
Sep 11,2015
8 people found
this helpful
Great to deal with when it comes to taking csh off you and giving you keys !! These people are unbelievebale, all they want is to take money off you. Afte a yar I had to renew my lease for 6 months even though i was moving ...
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“Stay away. "Corrupt" was mentioned in the comments before, and ......”

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Apr 09,2014
Minithumbdown
By: 'Anonymity'
Apr 09,2014
7 people found
this helpful
Stay away. "Corrupt" was mentioned in the comments before, and I thought this was a bit dramatic but no, it's right. Tenant who left house immaculate - bye bye deposit. Concoct lies, bullying tactics etc. All they care about is money, customers are a mere ...
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What agent could do to change your mind?
Been upfront and fair Staff less rude Less excuses
Attached Filesnbsp;
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Was this helpful? Yes
By: Roxburgh
Nov 12, 2014
View all comments (1)
JC Roxburgh Properties Ltd do not hold any tenants deposits. All deposits are held independently via a Government Approved Tenancy Deposit Scheme. No deductions can be made without proof and agreement of both parties. Should a dispute arise between landlord or agent and tenant, an independent adjudication process is followed ensure fairness for all. ...

“I used JC Roxbrugh in Troon for 3 years and I ......”

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Sep 11,2013
Minithumbdown
By: 'House'
Sep 11,2013
3 people found
this helpful
I used JC Roxbrugh in Troon for 3 years and I found their service realy bad when the property was handed back . The lady that runs the To Let side of things was very dismissive after I stopped letting my property even though I was trying ...
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What agent could do to change your mind?
If they managed the property and didn't just take the money and do as little as they could then I would think about it , but no chance as I couldn't rent the house out after they gave me my keys back
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“We have been using jc roxburgh for over a year ......”

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Jul 28,2013
Minithumbup
By: 'Sremayers'
Jul 28,2013
0 people found
this helpful
We have been using jc roxburgh for over a year now and we are forced to communicate by email with them because of our location, I have read other reviews of letting agencies and I feel that none of them are perfect but we have ...
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“Corrupt letting agents,Will fabricate lies to ensure they keep ......”

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May 22,2013
Minithumbdown
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Sarah
By: 'suzanne'
May 22,2013
7 people found
this helpful
Corrupt letting agents, Will fabricate lies to ensure they keep your security deposit. Rude women, the lot of them - especially Sarah. They do not pass on communication to each other which results in having to make several phone calls from to get anything felt ...
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What agent could do to change your mind?
They were liars, corrupt, rude and couldn't care less for customers. So they would need to improve on all areas of business. Or close down.
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“**AVOID THIS AGENCY AT ALL COSTS - UNLAWFUL DEDUCTIONS OF ......”

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Jun 16,2012
Minithumbdown
By: 'JC'
Jun 16,2012
3 people found
this helpful
**AVOID THIS AGENCY AT ALL COSTS - UNLAWFUL DEDUCTIONS OF DEPOSIT ** Cleaned flat from top to bottom and spent two days solid - not a mark anywhere and JC Roxburgh think its acceptible to charge cleaning fees for all the items that were already cleaned ...
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What agent could do to change your mind?
Fair deposit deductions, turning up on scheduled appointments.
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“We are a professional couple who arranged a viewing of ......”

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Jan 21,2011
Minithumbdown
By: 'AdamA'
Jan 21,2011
6 people found
this helpful
We are a professional couple who arranged a viewing of a property with this company of a flat in Stewarton. We were 'greeted' by a lady (didn't introduce herself) who was late and could barely mutter a hello. Isn't the whole point in an estate ...
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By: John C
Jan 21, 2011
View all comments (1)
JC Roxburgh dont charge fees to prospective tenants??!! ...

“Service always excellent. Nothing too much trouble. If properties left ......”

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Dec 22,2010
Minithumbup
By: 'John'
Dec 22,2010
0 people found
this helpful
Service always excellent. Nothing too much trouble. If properties left dirty of course they need to be cleaned!!! I have let 2 properties with this Agent and no cleaning required. Do not believe all reviews you read!!...
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“[[EDIT ORIGINAL START]]they are very greedy in money values. ......”

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Dec 19,2010
Minithumbdown
By: 'sircartman'
Dec 19,2010
3 people found
this helpful
[[EDIT ORIGINAL START]] they are very greedy in money values. we had worked very hard in getting the property cleaned before we vacatedn and they still charged us...
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“Was interested in one of their properties, was told to ......”

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Apr 13,2010
Minithumbdown
By: 'Davey'
Apr 13,2010
3 people found
this helpful
Was interested in one of their properties, was told to stay away from them as everyone I talked to had a bad experience with them. We deceiced that the shop we wanted was the one they had. We decieded to express interest an got told ...
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“Avoid like the plague incompetent...”

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Jun 10,2008
Minithumbdown
By: 'Stuart'
Jun 10,2008
2 people found
this helpful
Avoid like the plague incompetent...
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By: M EAGLESHAM
Sep 26, 2008
View all comments (1)
Review rubbish!!! JC Roxburgh Properties Ltd do not have a landlord Stuart Wyllie. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Roxburgh Group, Troon KA10 6EB



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