87% sales valuation accuracy
94% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
No company information
Latest Reviews
18th Jul 2023
reviewed by 'AG'
24th May 2023
reviewed by 'MT'
30th Jan 2023
reviewed by 'Carl'
23rd Dec 2022
reviewed by 'SY'
Opening Hours
Address
Rosedale Letting Specialists
12 North Street
Bourne
Lincolnshire
PE10 9AB
01778 420011
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87% | 94% | £150,000 | £150,000 |
| Lettings | 98% | 97% | £282 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 39 | 3 | 29 | 5 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
- PE10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Aug 04,2018
Aug 04,2018
0
people found
this helpful
this helpful
Harriet took us through the system with ease and professionalism. The system she used was very fair to both us and the landlord giving us pieces of mind. Her support staff where very helpful and curtious . we are very grateful for all they did for ...
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Comment on agent fees
Good
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Aug 14, 2018
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Thank you for your feedback Mr and Mrs Day. I am delighted to read of your positive experience. ...
Aug 02,2018
Aug 02,2018
0
people found
this helpful
this helpful
Tiana has been very professional & helpful in dealing with all areas , great communication and friendly, been a pleasure having Rosedale as my agents this year. Thank you...
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Comment on agent fees
Very reasonable
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Aug 14, 2018
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Thank you for taking the time to write a review of your experience as a landlord client. Tiana is our business Client Care Champion and I am pleased to read that she has been leading the way with our service standards. ...
Jul 31,2018
Jul 31,2018
0
people found
this helpful
this helpful
Alysha, Tiana and Harriet offer a truly professional service and that's why I would only use this company for a tenant find. They are always pleasant and polite and get back to you as soon as they can without fail. Each and every staff under ...
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Comment on agent fees
Goog
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Aug 02, 2018
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Thank you Zoe for your glowing review. It's lovely to read appreciative feedback. The team work really hard to keep our clients happy! ...
May 23,2018
May 23,2018
0
people found
this helpful
this helpful
We found our house with Rosedale Lettings and the process was very quick and easy. Communication with Tiana was very frequent, answered our questions and queries very quickly and was very polite.
So easy to move as they do everything for you apart from unpacking ð
...
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Good
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Jul 09, 2018
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Thank you Liam for taking the time to write such a super review. Tiana was delighted that her great approach to customer service has been acknowledged by you. Thanks again! ...
Mar 22,2018
Mar 22,2018
0
people found
this helpful
this helpful
Recently moved house and found Rosedale lettings open and straightforward about the lettings process. All the information is available on the company website so you know what you are getting into before you get started. The personnel I have engaged with have also been excellent. ...
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Comment on agent fees
Agents Fees are very compettive and reasonable
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Jul 09, 2018
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Thank you Mark for this review of the teams service. It's interesting to read how you have compared our service to other agents in the UK, not just the local area. Obviously we are delighted that you've had such a positive experience and we are confident that will continue. ...
Mar 27,2017
Mar 27,2017
0
people found
this helpful
this helpful
We have been fortunate enough to have had Rosedales (formerly Reborn) look after one of our properties for several years now. From the start they have quite simply provided an outstanding customer service and have always acted in the most professional manner. It is quite ...
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Comment on agent fees
Excellent and very fair value for money !
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Mar 28, 2017
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Thanks Jon. Your loyalty and feedback is hugely appreciated by the team. Hayley ...
Mar 20,2017
Mar 20,2017
0
people found
this helpful
this helpful
I have just recently ended a tenancy with Rosedale, I need a short term 6 months. I can only say that from start to finish everyone I dealt with was professional and very polite. Understanding of my situation and worked with me to make the whole ...
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Comment on agent fees
Agents have to charge fees, non were hidden and all reasonable for the current market place.
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Mar 23, 2017
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Thanks so much for the review. We're very pleased you had a positive experience. ...
Feb 23,2017
Feb 23,2017
0
people found
this helpful
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Pleasure to deal with from start to finish, everything was made easy. But the most outstanding part about all this is the customer service recieved from Tiana. This made moving into my new home as smooth of a transition as any.
Thank you and I ...
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Comment on agent fees
Good
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Feb 27, 2017
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Hi Lee. Thank you for taking the time to post such a positive review. Tiana will be so pleased to receive these positive comments. Best wishes to you. ...
Jan 26,2017
Jan 26,2017
0
people found
this helpful
this helpful
The staff at Rosedale have gone the extra mile when I took on the property assisting at every level and making sure the paperwork etc went through smoothly....
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Comment on agent fees
The fees they charge are very reasonable.
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Jan 26, 2017
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Thank you Ian. So pleased that you have enjoyed your time in one of our properties and have been pleased with the service. All the very best, Hayley Norfolk. ...
Jan 24,2017
Jan 24,2017
0
people found
this helpful
this helpful
We cannot fault the service we have received from Rosedale Lettings. Right from the very first telephone conversation with Chloe Lewsey they have kept us very well informed of the whole process. Chloe met us at the property right on time, and she was very ...
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Comment on agent fees
We thought the agents fees were very reasonable compared to some we looked at!
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Jan 25, 2017
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It was an easy review to write Hayley! We will complete our review when we have moved into our new property. ...
Jan 06,2017
Jan 06,2017
0
people found
this helpful
this helpful
Rosedale Letting Specialists have always provided an excellent service for us, both as landlords and as tenants.
We first contacted Rosedale a couple of years ago. Their agents have all been very professional and provide an extremely prompt and courteous service. They have understood our ...
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Comment on agent fees
Rosedale have a very fair pricing structure
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Jan 09, 2017
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'Julie and Alfie',
Thank you so much for sharing your review of our service from both a landlord and tenant perspective. Your particular reference to our communication is much appreciated as this is something we really focus on as a business. We're all really pleased that you feel so positive about your experience. We promise to keep up the good work! Thanks again. ...
Jan 03,2017
Jan 03,2017
0
people found
this helpful
this helpful
Without giving a life story ...I can only say a HUGE thank you to all the staff of Rosedale Letting Bourne that helped me with my search for my new home. Alysha especially ... such a kind hearted person. NOTHING was too much trouble and gave ...
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Comment on agent fees
Expected
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Jan 04, 2017
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Thank you so much for your positive review. We are all pleased to hear of your thoughts on your experience of our service. We wish you a long and happy tenancy. All the very best. ...
Dec 14,2016
Dec 14,2016
0
people found
this helpful
this helpful
I am a landlady and cannot speak highly enough of the service I received from Rosedale Lettings. I commissioned Rosedale Lettings to let my property following a previous positive experience in purchasing a property through this company. Rosedale immediately responded to my initial query and ...
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Comment on agent fees
Very reasonable compared to other agents in Peterborough but I found Rosedale offer a considerably better service
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Dec 16, 2016
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Thank you Susan for sharing your experience. Your comments reflect the commitment to high service standards within our business. It has been a pleasure working on your behalf. ...
Nov 02,2016
Nov 02,2016
7
people found
this helpful
this helpful
Horrible estate agent, had nothing but problems with the bourne branch. They are just money grabbing people, they have no respect when talking to you and think they are above the rest, when I moved in i would have to call in several times to ...
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Comment on agent fees
Very expensive, lots of hidden fees. My new estate agent took £160 referencing fee and that it is!!!!
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Nov 26, 2016
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Dear Katie.
Many thanks for writing your review and I am sorry that you feel you have reason to write such comments. We certainly do not believe we are above anybody else, albeit we have reason to be proud of our high levels of service. We treat all clients with respect and appreciate that it is our tenants as well as our landlords that keep us in business. We do have thorough record keeping processes and as a result I am able to provide you with a direct response to the points you raise.
Whe ...
Sep 02,2016
Sep 02,2016
0
people found
this helpful
this helpful
My experience with Rosedale has become an absolute disaster. Viewed the property on the 12th of August and everything seemed perfect, applied with minimal issues (other than problems that are out of their control) however after this everything started going down hill. Guarantor checks were ...
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Nov 25, 2016
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Dear 'Ellie'. Your report of delays with referencing is simply not accurate. Upon requesting a guarantor there was a delay with the application details reaching us. Upon receipt, all guarantor references were completed within 2 working days. There were delays with the tenancy being able to commence due to issues with parts arriving for essential repairs by a contractor. We communicated regularly during this time. It is our understanding that both applicants were living at home with family at the ...
Oct 12,2014
Oct 12,2014
1
people found
this helpful
this helpful
Week 1 - arranged by email to view a property. On the morning of the viewing they contacted to ask if I was attending. Despite saying yes, no show from agent. Claim on next working Day was I had been emailed with cancel. No evidence, nothing ...
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Nov 29, 2016
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I'm sorry to hear of your experience Gareth. I can confirm that we do have evidence of our email communications to you. I understand that email was the best form of contact for you at that time. There was clearly some confusion regarding the second property you requested to view and if we were unclear at any time I apologise profusely for that. I am satisfied however that we endeavoured to update you at every step. I trust your property search went step and wish you well for a happy tenancy. Pl ...
Aug 28,2014
Aug 28,2014
4
people found
this helpful
this helpful
Do not use this agency. When leaving the property I grafted my "*" off to clean the house. There were no issues when I left, but they charged me half my deposit 300 quid. To send in a cleaner when I left. They wanted the oven to ...
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What agent could do to change your mind?
Not charge me 300 quid for nothingAttached Filesnbsp;
Comment on agent fees
Disgraceful
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Sep 02, 2014
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Thank you for your review. As we take all feedback, whether positive or negative, very seriously we have taken the time to look in to your comments. Due to the fact that we aim to return the full deposit to as many tenants as possible as a result of the processes we take and advice we provide tenants in preparing their properties for hand over, we actually have relatively low numbers of deposit claims. For this reason we believe we have identified the claim in question. The report you give is no ...
May 09,2014
May 09,2014
1
people found
this helpful
this helpful
I came across this site this morning and was quite surprised to read the comments on here. I have been a tenant of Rosedale Letting Specialists for approximately two years and have always found their service to be excellent. Maintenance is responded to quickly, albeit ...
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Sep 02, 2014
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Thank you taking the time to add such positive comments. This is very reflective of the feedback we receive on a daily basis, but it is very rare for satisfied clients to write so publicly about positive experiences, so thank you very much indeed. We are 100% committed to maintaining the high level of service you have become accustomed to. ...
Apr 05,2014
Apr 05,2014
3
people found
this helpful
this helpful
This agent does not do anything to help you when you have a problem. We had a leaking cold water pipe that was over a mains 13 amp plug and of course with the water getting in it kept blowing the main fuses. We were told ...
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What agent could do to change your mind?
Acted in a professional manner when faced with complaints and acted on them, instead of ignoring the tenant.Attached Filesnbsp;
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May 09, 2014
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Dear 'Nik',
Thank you for taking the time to write a review. Unfortunately the company and yourself both know that your review contains significant inaccuracies. At this stage my professionalism means that I would not wish to comment further in a public 'environment' regarding the truth of the matter. As you are aware this is being followed up via appropriate channels.
Client care is at the heart of what we do, but unfortunately external factors can sometimes influence the overall outcome of c ...
Apr 19,2013
Apr 19,2013
6
people found
this helpful
this helpful
Do not touch these people with a bargepole. They rarely dealt with any maintenance issues we had, ignored our complaints, were condescending and rude on the phone whenever we rang and then told our landlord we were difficult tenants....
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Aug 09, 2013
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Hello Hannah. I am sorry to read your review regarding the issues you had whilst renting via ourselves. It is my intention that all clients have a positive experience. The vast majority of feedback is very positive regarding our service and so comments such as yours are taken very seriously. I would welcome direct contact from you so that I can find out more about the specific issues you had so that I can investigate further. At this point I would to apologise for any inconvenience or upset you ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:04 PM 24/01/2017 by Hayley Norfolk
Best Letting Agent in Bourne 
