“General maintenace and repairs are carried out in my property ......”
3 Star Review
Jan 16,2013
By:
'Marcel'
Jan 16,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: RG12
Lettings (as a Landlord)
Postcode: RG12
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General maintenace and repairs are carried out in my property without my previous approval and acknowledgement. Although it was confirmed that it won't happen again it still occurs. I have the feeling that my intests as a landlord are not taken seriously and responses to ...
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What agent could do to change your mind?
The landlord fee of 13% for a premium let is much too high for the unsatisfactory service by Romans. I also recommend Romans to change their contractor as their performance is not acceptable. According to the contract Romans has to inform the landlord for repairs and maintenance which need to be carried out in the property. Since around 2 years this is often not done anymore and work is done at my property without my approval. I asked Romans to refund the costs as I never approved the work and I was not given a choice of finding a cheaper contractor myself. However Romans seems to be oblivious to my emails.
At the current situation I would not choose Romans anymore.
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