33% sales valuation accuracy
67% sales fee satisfaction
56% lettings valuation accuracy
29% lettings fee satisfaction
No company information
Latest Reviews
18th Aug 2023
reviewed by 'Seema'
6th Feb 2023
reviewed by 'Troy'
16th Jun 2022
reviewed by 'Gracia'
19th Nov 2021
reviewed by 'FAHEEM'
21st Jun 2021
reviewed by 'Prem Kumar Gurung'
Opening Hours
Address
Romans
33-34 Market Place
Reading
Berkshire
RG1 2DE
0118 953 8710
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 67% | £175,000 | £270,000 |
| Lettings | 56% | 29% | £743 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 6 | 11 | 18 | 2 | 2 | 2 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Sep 03,2014
Sep 03,2014
9
people found
this helpful
this helpful
Arrogant, rude, the epitome of the old style estate agent that used to be a joke. I wouldnt go anywhere this lot (Romans) again. Oh yes, and they dont tell you the full info you need either - nice eh?...
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Oct 03, 2014
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I am very sorry to read your comments regarding my Reading office. Please contact me directly on 0118 9538701 as I would like to meet you in person and discuss your situation further. Customer service is very important and I am always happy to learn from any genuine mistakes we may have made. Jon Roberts, Director, Residential Sales. ...
Jun 20,2014
Jun 20,2014
8
people found
this helpful
this helpful
I have just finished my tenancy for personal reason, my relationship with the landlord is fantastic. Romans however are the most unprofessional, un organised estate agents i have ever dealt with. I set some rules for our visits to be after 5.30 and any time at ...
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What agent could do to change your mind?
Romans (at least in the whole Berkshire area) need to have a re-structure of their sales teams. They all have no consideration for either the prospects/clients time or privacy, they re-book/cancel viewings as it suits them best, they book to many appointments in for one day and don't have time for others. They are rude and pushy on the phone (unless its time to put in your credit card details). Get back to basics, simple simple simple - 1) "how to treat your clients/prospects" - 2) how to manage your time effectively.Attached Filesnbsp;
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Jun 23, 2014
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Thank you for taking the time to leave feedback. I am obviously disappointed to read of your experience with us and would welcome the opportunity to discuss this further with you.
Please contact me on 01189 538 730.
Kind regards,
Carl Stevenson
Senior Lettings Manager ...
Apr 05,2014
Apr 05,2014
7
people found
this helpful
this helpful
We're selling our property with Romans, and we find their service is terrible. During the valuation process, they didn't give us much advice on the property price; they just wanted to get us in. We have to reduce the price twice later. Our contact person ...
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What agent could do to change your mind?
We think an independent state agent may provide better services than big chain companies. They need to give us professional advice and regular updates. They should be able to give more personalised services. We definitely wouldn't recommend Romans to anyone.Attached Filesnbsp;
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Apr 04,2014
Apr 04,2014
11
people found
this helpful
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Our tenancy has been a nightmare since it started more than 2 weeks ago. Initially, there were two other people viewing the property with me and the Roman's employee was in a hurry as usual so the prospective tenants hardly to get see much in the ...
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Apr 17, 2014
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(1)
Thank you for taking the time to leave feedback. I would really like the opportunity to talk to you regarding your experience.
If you could contact me on 01189 538 730.
Kind regards.
Carl Stevenson
Senior Lettings Manager ...
Mar 02,2014
Mar 02,2014
4
people found
this helpful
this helpful
Worst customer service..lack of communication between tenants and landlord. We had given a notice 2 our current property landlord trusting the Romans on moving into the new prop-to be told the next day that the property was gone!
the only response we got from the ...
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What agent could do to change your mind?
absolutely useless....Attached Filesnbsp;
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Mar 21, 2014
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Thank you for your feedback. I would appreciate the opportunity to find out more about your experience as this is not something we would see to be acceptable. Please contact me on 01189 538 730.
Carl Stevenson
Senior Lettings Manager ...
Oct 15,2013
Oct 15,2013
4
people found
this helpful
this helpful
As usual, Romans perform terribly...
Having dealt with Romans as a letting agent for an apartment, and being hugely disappointed with the quality of their service, knowledge of their staff, and general incompetence about four years ago, when we saw that they were the agent ...
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Jul 12,2013
Jul 12,2013
5
people found
this helpful
this helpful
From start to finish the service from Romans has been appalling. The fees they charge just for the initial move in are unreasonable for the work they put in. The staff in their management department are rude and my deposit took over 4 weeks to be ...
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What agent could do to change your mind?
Change the fee structure Better customer service training for staff. A better process for returning deposits quickly, or enabling a transfer of them to the new agent.Attached Filesnbsp;
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Feb 17, 2014
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Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously – we are voluntarily a regulated property company – and I would invite you to contact me directly to discuss the issues. My details are Carl Stevenson, Senior Lettings Manager, 01189 538 730 ...
Jul 04,2013
Jul 04,2013
1
people found
this helpful
this helpful
I must say that after 10 years of renting properties in Reading, around 1 a year with different letting agents...Romans are the winners. I was in a fully managed property and since day 1 (before signing the letting contract) everything went very smooth (even with referencing for 3 ...
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Nov 15,2011
Nov 15,2011
0
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New tenants were found within 3 weeks of old tenants moving out. All paperwork for new tenancy processed quickly and efficiently. Kept informed of progress throughout the process....
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Oct 26,2011
Oct 26,2011
0
people found
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The Valuations Manager, Jason Burton, has been great - he has always behaved very professionally, but in a very friendly and approachable manner. I have felt that my situation and requirements were understood perfectly. Jason has been very helpful throughout the whole process, as have ...
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Oct 18,2011
Oct 18,2011
0
people found
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I have never rented before.
I used several lettings agents in Reading but Romans came up trumps.
I mainly dealt with Nadine Iles who was very helpful. I am away a lot so most contact was via email which was answered swiftly and usefully.
There ...
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Oct 09,2011
Oct 09,2011
0
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Our agent (Katie Kingham) was very efficient at responding to our questions about the property and had good communication with the landlady. We are very happy with the property and would use Romans again....
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Oct 09,2011
Oct 09,2011
0
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Katie was very helpful throughout the whole process and helped out even in very tough situations when references didn't come in in time and KeySafe handed over to her. She also helped to understand the process so we as not native speaking people had a ...
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Oct 06,2011
Oct 06,2011
0
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My wife and I found the staff to be helpful and efficient throughout what ultimately became a rather fraught transaction!...
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Oct 06,2011
Oct 06,2011
0
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The agent Jonathan Bates, helped in contacting the vendor initially to liaise on purchase price and also to renegotiate the asking price when issues were found with the property. Jon also set up quotes on all the mandatory works in order to facilitate us renegotiating ...
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Sep 29,2011
Sep 29,2011
0
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Very good service - buyer found very quickly and sale went through as quickly as possible.
Fees slightly higher than other agents but Romans were very good.
Communication was good although I did have to chase a bit for updates.
Woudl defintily recommend and use ...
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Sep 19,2011
Sep 19,2011
0
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What a refreshing experience - we have finally found a firm of estate agents who offer the complete package. Joel in particular worked hard giving us advice, securing suitable tenants and meeting deadlinesl. All along the way, we have been kept informed and paperwork sent ...
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Sep 16,2011
Sep 16,2011
0
people found
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Delighted with Roman's letting service! Have been with them for over 5years now, they have taken care of my UK property while I've been based overseas. They have dealt with every aspect of letting my property in a timely and professional manner. The service has ...
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Sep 12,2011
Sep 12,2011
0
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I have been using Romans for a few years letting an apartment in Reading. The staff have always been very efficient and courteous. In particular my letting agent rob flood always goes above and beyond to get the job done!...
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Sep 09,2011
Sep 09,2011
0
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Romans fix problems quickly when I have them with the property which is good. Tracey and shirley are also very polite. I have friends also fromPoland who do not have same luck with their agent. I am pleased with Romans...
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Aug 28,2011
Aug 28,2011
0
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Very helpfull, great property selection would use them again.Excellent...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
