Romans
Farnborough, GU14
4/5, 68 reviews
79% recommended
0% lettings valuation accuracy
11% lettings fee satisfaction

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Latest Reviews

View all Reviews 68
20th Dec 2021
reviewed by 'Tracey Lambert'
“Denise Hurn truly deserves this 5 star rating its disappointing that it only goes up to five to be honest!This ......”
15th Nov 2021
reviewed by 'Christian Anthony Terry'
“Poor service throughout tenancy, mislead into signing on to "no deposit scheme" as it would "look better to landlord". Leak ......”
17th Jun 2021
reviewed by 'Mark'
“We had problems trying to get the reference report in time for my moving date and had it not for ......”
19th Jan 2021
reviewed by 'Former tenant'
“On the face of it, Romans is a pretty average lettings agent. They have a decent selection of properties and ......”
29th May 2019
reviewed by 'Farnboroughrenter'
“We have been renting with Romans for over a year now and we continue to be very disappointed with their ......”
5th Jun 2018
reviewed by 'Unhappyrenter'
“I would highly recommend that you use any other agent other than Romans. Their customer service skills are awful, becoming ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Romans
67 Victoria Road
Farnborough
Hampshire
GU14 7PL
01252 550 800

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 11% £750 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 1 20 11 6 0 11 1 1 1
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Latest Properties

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“Matthew is very proactive, very professional and informative. I could ......”

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Jul 12,2012
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Matt
By: 'Jbonk'
Jul 12,2012
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Matthew is very proactive, very professional and informative. I could not wish for a better letting agent. He is a top class. Judy King from the Reading Branch is another is also excellent in handling all the tennant request on my behalf. She is good ...
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“Firstly I bought a property as a Buy To Let ......”

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Jul 11,2012
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By: 'Alison'
Jul 11,2012
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Firstly I bought a property as a Buy To Let and was kept constantly informed of suitable properties on the market. From the viewing of the property I actually bought, conducted by Harry Gray, I was contacted on a regular basis to keep me updated ...
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“I am quite happy. The garden up keep could be ......”

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Jul 01,2012
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Stephen
By: 'David'
Jul 01,2012
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I am quite happy. The garden up keep could be imforced a little more...
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“Stephen Mount from Romans has always given me excellent service ......”

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Jun 30,2012
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Stephen
By: 'Steve'
Jun 30,2012
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Stephen Mount from Romans has always given me excellent service in managing the proprty in Farnborough. The tenants found by the agency and their overall management of the property is second to none....
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“Stephen Mount was our quarterly property inspection person from Romans. ......”

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Jun 28,2012
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Stephen
By: 'Mark'
Jun 28,2012
0 people found
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Stephen Mount was our quarterly property inspection person from Romans. I would to state that it was always a pleasure to deal with Stephen for the entire time that we have been with Romans. He was always courteous, polite and on time for the inspections. ...
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“Very pleased with Romans. Continue to find them to be ......”

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Jun 27,2012
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Stephen
By: 'Darren'
Jun 27,2012
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Very pleased with Romans. Continue to find them to be very contactable and responsive to any of my needs....
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“Stephen Mount has been our property manaager for a number ......”

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Jun 22,2012
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Stephen
By: 'I'
Jun 22,2012
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Stephen Mount has been our property manaager for a number of years and we have always appreciated his professional manner when dealing with us and our property. He has always been readily available to handle any concern we may have and has efficiently dealt with ...
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“Harry showed us round a number of property's and each ......”

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Jun 19,2012
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By: 'Lynne'
Jun 19,2012
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Harry showed us round a number of property's and each time we found him to be professional but extremely personable and approachable. Harry has remained in contact through the duration of our purchase, keeping us up to date every step of the way, and going ...
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“Routine property visit - efficient and time saving visit that ......”

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Jun 16,2012
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Stephen
By: 'Bs'
Jun 16,2012
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Routine property visit - efficient and time saving visit that allowed me to continue with my daily routines. I know that hands are tied what comes to property improvements/maintenance so all in all satisfied with the service I have received....
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“A seamless exercise having my property managed by Stephen. We ......”

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Jun 15,2012
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Stephen
By: 'Andrew'
Jun 15,2012
0 people found
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A seamless exercise having my property managed by Stephen. We understand each other and what we expect from our own input to the letting of the property, very happy....
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“Always contacts me if there are any problems asking for ......”

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Jun 12,2012
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Stephen
By: 'Carole'
Jun 12,2012
0 people found
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Always contacts me if there are any problems asking for go ahead to proceed...
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“My property is fully managed by Stephen and his co-workers. ......”

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Jun 08,2012
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Stephen
By: 'Joe'
Jun 08,2012
2 people found
this helpful
My property is fully managed by Stephen and his co-workers. The service has been good and consistent in all aspects. Where issues have arisen with the maintenance of the property then this has been brought to my attention and more often than not I have ...
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“The agent visited us on 2 separate house inspections, whilst he ......”

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Jun 07,2012
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Stephen
By: 'Mr'
Jun 07,2012
0 people found
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The agent visited us on 2 separate house inspections, whilst he was here he checked all of the rooms and asked if there were any problems. On the first occasion we had one slight problem with a window, which he quickly arranged to be rectified. We ...
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“I have used Romans for both selling & buying in the ......”

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Jun 06,2012
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Matt
By: 'Julie'
Jun 06,2012
0 people found
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I have used Romans for both selling & buying in the past so that in itself speaks volumes that I would use them again, but I have to say that they have surpased even their very high standards this time. James Linder was my first point ...
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“I found that Matthew, and Romans in Wokingham, were both ......”

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May 15,2012
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Matt
By: 'Seller'
May 15,2012
0 people found
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I found that Matthew, and Romans in Wokingham, were both courteous and professional at every stage of the process of selling my property. They clearly know their job, and the area, very well, and I have been very impressed with their approach. The sale went ...
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“We approached Romans with a view of renting a house ......”

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May 14,2012
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Graham
By: 'Tina'
May 14,2012
0 people found
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We approached Romans with a view of renting a house they had advertised in Farnborough. Graham Jennings dealt with us from start to finish and helped us massively find the house required for us as a family so we have turned from prospective customer to ...
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“This is my second year of using Romans, to help ......”

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May 11,2012
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Graham
By: 'Jennifer'
May 11,2012
1 people found
this helpful
This is my second year of using Romans, to help find tennants for my property. The first year was a hige success and I awas very happy with the servic e. This year has been slightly different. Garham, I felt never kept me in the ...
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What agent could do to change your mind?
As mentioned above, at the moment I would be very honest if anyone asked me about the Branch service, so its a very 50/50 thought at the moment.
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“We purchased a house through Romans and found them very ......”

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May 11,2012
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By: 'LHW'
May 11,2012
0 people found
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We purchased a house through Romans and found them very good overall. Our sales negotiator was particularly helpful. He was prompt and punctual and always returned calls quickly if a message was left. Since we were wanting to relocate to Farnborough and we didn't live ...
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“I have always found Romans to be pr0-active and ......”

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May 11,2012
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Elizabeth
By: 'D'
May 11,2012
0 people found
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I have always found Romans to be pr0-active and dynamic - if a job needs sorting, they sort it. I have mostly worked recently with Elizabeth Morgan; she is customer focused and develops strong rapports - she engenders confidence due to her diligence, ability ...
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“Steven has been managing my property since 2008. He is very ......”

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May 09,2012
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Stephen
By: 'Moira'
May 09,2012
0 people found
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Steven has been managing my property since 2008. He is very professional in his approach and gives me sound advice when asked for regarding the property. I am very pleased with his service. I value his common sense approach and the effective manner in which he ...
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“I told Sean that i was looking for a 3 bed ......”

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May 05,2012
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Sean
By: 'Kate'
May 05,2012
0 people found
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I told Sean that i was looking for a 3 bed house that needed some attention under the 200 - 205k mark, he showed me a number of properties that fitted the criteria but none of them really appealed to me as they lacked the character that ...
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“Jodie was very helpful from start to finish even chasing ......”

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May 02,2012
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Jodie
By: 'Nicola'
May 02,2012
0 people found
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Jodie was very helpful from start to finish even chasing up queries on our behalf. She returned calls when she said she would and kept us informed every step of the way....
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“Stephen has provided extremely helpful input and has provided liasion ......”

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Apr 30,2012
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Stephen
By: 'Doug'
Apr 30,2012
0 people found
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Stephen has provided extremely helpful input and has provided liasion and a buffer between the unreasonable expectations of a difficult tenant and the unreasonable aspirations of the landlord. I'm very grateful for his advice on how to proceed and which measures to take or delay. ...
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“He was extremely helpful and polite and even went to ......”

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Apr 25,2012
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Carl
By: 'Sheila'
Apr 25,2012
0 people found
this helpful
He was extremely helpful and polite and even went to the trouble of sending us photographs of the new fence, by e-mail, when it had been erected....
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“General communications have been good, however upon taking up residency ......”

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Apr 25,2012
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Stephen
By: 'Steven'
Apr 25,2012
0 people found
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General communications have been good, however upon taking up residency of the property we were not informed of the ceiling fan and the requirement to have it turned on low at all times in order to prevent condensation from building up on the windows and ...
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“Me and my partner were looking for a property to ......”

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Apr 13,2012
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By: 'Jodie'
Apr 13,2012
0 people found
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Me and my partner were looking for a property to rent in the local area,we saw 83b mytchett road on rightmove and we straight away called Romans up to arrange a viewing. The phone was answered by a polite and helpful lady who introduced ...
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“I can honestly say that I would not reccoment Romans ......”

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Mar 16,2012
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Jodie
By: 'Ceri'
Mar 16,2012
2 people found
this helpful
I can honestly say that I would not reccoment Romans to anyone. The negotiator (Jodie Kelly) in my words was totally unhelpful. She did not come across as helpful or prepared at all. A few examples of this are: 1. When looking round the property she ...
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What agent could do to change your mind?
Please see above.
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By: martin hembra
Mar 22, 2012
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“I note your posting and I am sorry to see you are experiencing issues with our service. We work with many customers on a daily basis and by far the majority experience good customer service. However, as with any organisation, sometimes things do go wrong. That is why we have a complaints procedure to deal with problems when they occur. As such I would like to invite you to contact me directly to discuss your concerns. My contact details are 01344 404717 martin hembra ...

“After a particularly turbulent start to the New Year, resulting ......”

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Mar 13,2012
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Jodie
By: 'Mark'
Mar 13,2012
0 people found
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After a particularly turbulent start to the New Year, resulting in my having to find another property and quickly, I was so relieved to find that dealing with the staff at Romans was an absolute pleasure. Taking account of the fact that my application was ...
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“Romans Farnborough have provided an excellengt service. All calls returned. ......”

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Feb 10,2012
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Matt
By: 'Shan'
Feb 10,2012
0 people found
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Romans Farnborough have provided an excellengt service. All calls returned. House sold in a week - can't get better than that...
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“From the first viewing around our new home we found ......”

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Feb 07,2012
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Carl
By: 'Dan'
Feb 07,2012
0 people found
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From the first viewing around our new home we found all the staff at Romans polite, knowledgeable and approachable. We felt comfortable with them and that we could be open and honest. When dealing with staff at Romans via email and telephone, any queries or ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans, Farnborough GU14 7PL



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