100% lettings valuation accuracy
69% lettings fee satisfaction
Latest Reviews
22nd Jul 2024
reviewed by 'Jordan'
26th Apr 2024
reviewed by 'Spencer'
28th Mar 2024
reviewed by 'Petronela'
7th Feb 2024
reviewed by 'B'
23rd Nov 2023
reviewed by 'Amber'
Opening Hours
Address
Romans
2-3 Winton Square
Basingstoke
Hampshire
RG21 8EN
01256 317080
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 69% | £700 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 34 | 1 | 27 | 8 | 14 | 0 | 5 | 0 | 3 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Jun 06,2011
Jun 06,2011
0
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I have used various Romans branches over the last 4 years, in my capacity as Property Manager for a company that provides services to people with disabilities, and have found them to be helpful and honest each time. I have had very few issues in the 15 ...
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May 11,2011
May 11,2011
2
people found
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Terrible service manned by incompetent staff. Whatever you do, do not rent through Romans. They have been nothing but bad, turning up unannounced, not passing on messages and we're still waiting for our deposit back after moving out a month ago. I will never go ...
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May 17, 2011
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(1)
I am sorry to hear you are disappointed with Romans and I would like to understand what has happened. We have formal complaint channels to resolve problems, so I would appreciate it if you would contact me directly to discuss your experience. I can be called on 0118 9538715 or e-mail [email protected]
I look forward to hearing from you.
Regards,
John Sumner - Regional Director ...
Oct 21,2010
Oct 21,2010
2
people found
this helpful
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Very very expensive, I viewed a rental property with Romans and the agent had never seen the property. The tenants showed us round in the end I have no idea why the agent was even there. We really liked the property so we made a ...
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Feb 23, 2011
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We found a great property with Romans, but having discovered the admin fee of 14days rent plus VAT, we are almost certainly not going to be able to proceed. Its scandalous. Why a variable fee based on the rental amount? Vastly overpriced. ...
Sep 29,2010
Sep 29,2010
4
people found
this helpful
this helpful
Rude, aggressive & pushy children who are unable to have a developing adult conversation with open 2 way communication. As with all children they like to interrupt and throw toys out of the pram when things don't go their way.
Continually called my mobile when advised not ...
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Apr 13, 2011
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Exactly my experience a year later!! I get frustrated speaking to them that I am going to go through with ADR. I find that an easier option than beating round the bush with the property manager. Obviously not very educated bunch. I also paid close to £200 less in agency renting my luxury flat in canary wharf in London compared to what I paid in Reading with Romans for a 950pcm house. So just go somewhere else to start with- Atlantis even I've tried them before. They're not amazing but I didn't ...
Feb 26,2010
Feb 26,2010
0
people found
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The Romans (Basingstoke) team was outstanding, sold my house in the first week for my full asking price! I can't understand the bad reviews! The most honest agent I have dealt with and would recommend in a flash! Thanks guys!
...
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Feb 26,2010
Feb 26,2010
0
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I took their advice in selling my house and I was particularly interested in the 'Open House' idea as it usually gets more money for people. I was pleasantly shocked as they got me 3 offers and I ended up with ...
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Jan 12,2008
Jan 12,2008
2
people found
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We tried selling our house through the Basingstoke branch of Romans. They begged for us to give them a chance and claimed that they could sell our house within a month, that was in Oct '07. We have just given them notice to come off ...
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Aug 07, 2009
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If I had an to spare right now I'd right down every complaint I've had with the Tilehurst office from lettings to sales, they're unproffesional and rude, they have no idea how to deal with real people and only care about making money. I'm planning to take my issues with them a lot further after months of stress caused by them. They're just shocking and I would advise all to avoid. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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