Old Town Swindon, Swindon, SN1
4.7/5, 196 reviews
89% recommended
93% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
94% lettings fee satisfaction
From our network of offices across the Swindon area in Old Town, North Swindon, Wroughton, Shaw, Highworth, Stratton, Royal Wootton Bassett and Faringdon, our team is passionate about doing the best job possible for you – matching the right people with the right homes and providing a first class property management ... show more From our network of offices across the Swindon area in Old Town, North Swindon, Wroughton, Shaw, Highworth, Stratton, Royal Wootton Bassett and Faringdon, our team is passionate about doing the best job possible for you – matching the right people with the right homes and providing a first class property management and home lettings service.
Click to work with a property consultant who really gets to know you.

Latest Reviews

View all Reviews 196
19th Dec 2024
reviewed by 'Phillip Brett'
“Purchase of a property went super fast and easy, thanks to all the team as always especially Julia Barrow in ......”
17th Dec 2024
reviewed by 'Mrs M'
“Time was against me but Jack said RJ could sell my house within 6 weeks and the team that then handled ......”
16th Dec 2024
reviewed by 'Saba'
“We have been looking to buy a property and went through other agencies before dealing with Rocky at Richard James. ......”
13th Dec 2024
reviewed by 'Mr Ash Kirby'
“Despite a long drawn out process, Julia has been great in moving things forward and keeping me up to date ......”
13th Dec 2024
reviewed by 'Danni Block'
“Thank you Julia for keeping me calm when hitting bumps in what is a tricky process! Julia was helpful and ......”
12th Dec 2024
reviewed by 'Nic'
“⭐️⭐️⭐️⭐️⭐️I cannot recommend Julia at Richard James highly enough! She has been absolutely exceptional throughout the entire process of my ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Richard James Estate Agents (Swindon)
101 Victoria Road
Swindon
Wiltshire
SN1 3BD
01793 520720

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 94% £90,500 £3,050,000
Lettings 83% 94% £425 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 3 41 6 53 1 47 7 13 5
Areas covered
  • SN1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Apartments, SN25
East Swindon, SN3
Highworth, SN6
Land and New Homes, SN25
North Swindon Lettings, SN25
North Swindon Sales, SN25
Old Town Swindon, SN1
Royal Wootton Bassett, SN4

“Caroline and the whole team in the Old Town branch ......”

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Feb 28,2018
Minithumbup
Staff profile picture
Caroline
By: 'KHepburn'
Feb 28,2018
0 people found
this helpful
Caroline and the whole team in the Old Town branch have been absolutely brilliant. Informative, quick responses and very efficient. They have supported me through the whole process of viewing, applying and being accepted for a property. Caroline was exceptional when I spoke with her ...
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Comment on agent fees
Fees are average, not as expensive as some agents but not the cheapest either. I would say they are reasonable.
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“Grace Harmer-woodage was the first person we spoke to when ......”

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Feb 28,2018
Minithumbup
By: 'janet'
Feb 28,2018
0 people found
this helpful
Grace Harmer-woodage was the first person we spoke to when we went into speak to them. she was very welcoming and asked us about our budget and what we were looking for. Within days she had made arrangements for us to view six different properties ...
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By: Sam
Feb 28, 2018
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Thanks for the review Tim. Really pleased you have had a great experience with Grace, Gillian and the Old Town team. We look forward to helping you again in the future. ...

“As a first-time Landlord, Bev, in particular, has delivered professinalism ......”

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Feb 21,2018
Minithumbup
By: 'Steve'
Feb 21,2018
0 people found
this helpful
As a first-time Landlord, Bev, in particular, has delivered professinalism and excellent communication when handling a situation -not of our making- with a particularly unco-operative tenant. Her advice on behalf of RJ Lettings has been most helpful and her personal knowledge of the details of ...
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Comment on agent fees
Good
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“We would like to provide some feedback for Richard Whatton. ......”

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Jan 31,2018
Minithumbup
By: 'Mark'
Jan 31,2018
3 people found
this helpful
We would like to provide some feedback for Richard Whatton. Richard helped sell our our old and buy our new home in August 2016 and was a great example of an estate agent going the extra mile and doing the right thing for his customer! He ...
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By: Sam
Jan 31, 2018
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Mark. Thanks for the great review. We will pass this on to Richard and the team in Old Town. Really pleased that we have helped you buy and sell. We look forward to doing it again one day and helping and friends and family you might recommend. ...

“Great service, great communications and a very hard working team. ......”

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Jan 26,2018
Minithumbup
By: 'Lisa'
Jan 26,2018
3 people found
this helpful
Great service, great communications and a very hard working team. I sold my house through Richard James and I would recommend them as not only has the sale process been good, I can also comment from a buyer perspective as the house I sold was ...
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Comment on agent fees
Agent fees are fair.
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“They sold our property before it even got on to ......”

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Jan 24,2018
Minithumbup
By: 'Ed'
Jan 24,2018
3 people found
this helpful
They sold our property before it even got on to Rightmove. Kept us up to date all the way through. Understood the properties strong points and helped us make the most of our original features....
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By: Sam
Jan 24, 2018
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Thanks for the review Ed. Really pleased we helped you with your house sale and achieved you a swift sale. Hopefully we will help you again in the future! ...

“I have let a number of properties with Rebecca at ......”

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Dec 12,2017
Minithumbup
By: 'Emma'
Dec 12,2017
1 people found
this helpful
I have let a number of properties with Rebecca at Richard James. Great customer service and always a quick turn around....
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“The best letting agent we have used over the last 2 ......”

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Nov 24,2017
Minithumbup
By: 'martin'
Nov 24,2017
1 people found
this helpful
The best letting agent we have used over the last 2 decades. Full of energy and action. Totally recommend the firm and Rebecca Barrett in particular....
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Comment on agent fees
extremely competitive and realistic
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“A terrible service, very very non responsive agents! They will ......”

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Oct 13,2017
Minithumbdown
By: 'Fowmar'
Oct 13,2017
2 people found
this helpful
A terrible service, very very non responsive agents! They will book viewings in advance 8,9 days and get it cancelled in the last minute.. or bring a lot of time wasters who have no means to buy a house. They will boast about them a lot.. ...
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Comment on agent fees
Agent fees is all about commission they run behind!
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“The worst, unprofessional and non responsive estate agent have come ......”

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Oct 13,2017
Minithumbdown
By: 'Mohamed'
Oct 13,2017
1 people found
this helpful
The worst, unprofessional and non responsive estate agent have come across. They only want the property add in to their portfolio and only concern is the commission. ZERO customer service. Please think twice if you ever decide to sell your property through them. Names to ...
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Comment on agent fees
Bad
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“Caroline has been very helpful and knowledgeable throughout the rental ......”

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Jun 15,2017
Minithumbup
By: 'Paul'
Jun 15,2017
4 people found
this helpful
Caroline has been very helpful and knowledgeable throughout the rental process. Nothing is too much trouble and she has a solution to every problem. I am glad to have Caroline as a contact right from the start as she is friendly and likeable and replies ...
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Comment on agent fees
For the peace of mind you get from this high level of service, I am very happy with the fees.
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“Had arranged a viewing, was there before the appointment. Agent ......”

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May 08,2017
Minithumbdown
By: 'Tom'
May 08,2017
4 people found
this helpful
Had arranged a viewing, was there before the appointment. Agent had not turned up. phoned to enquire, instead of apologising for not keeping the appointment, was rude. fortunately not desperate to buy. Will buy from elsewhere.. My money would be appreciated by other decent agency. ...
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Comment on agent fees
would not sale or purchase from you because you do not understand the meaning of customer service. you should be ashamed to be called a business. your type of concerns encourage customers to deal with foreign business or run by people from overseas.
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“Completely unprofessional staff. No communication/wrong communication through out the ......”

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Apr 19,2017
Minithumbdown
By: 'Siddharth'
Apr 19,2017
5 people found
this helpful
Completely unprofessional staff. No communication/wrong communication through out the letting process. Was talked in a very aggressive and unruly manner by the one of the staff in the Old town office(for being a few minutes late to the appointment) . This was one of ...
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“Every other estate agent we have called have been brilliant ......”

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Feb 25,2016
Minithumbdown
By: 'Unhappy'
Feb 25,2016
7 people found
this helpful
Every other estate agent we have called have been brilliant at securing us viewings however this particular estate agents never know availability on their properties nor do they pass on offers made to sellers.... We upped an offer to over 5000 and was told seller said ...
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Comment on agent fees
Buyers and sellers should charge them.
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“Flow of information non existent, fundamental lack of knowledge from ......”

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Jul 07,2014
Minithumbdown
By: 'Matt'
Jul 07,2014
6 people found
this helpful
Flow of information non existent, fundamental lack of knowledge from staff, very pushy attitude, agent mixed up order of offers from different parties resulting in the last party to offer securing property....
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“Bought a property through this agent last year. Poor customer ......”

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Jan 28,2014
Minithumbdown
By: 'icelolly'
Jan 28,2014
4 people found
this helpful
Bought a property through this agent last year. Poor customer service. No contact throughout the sales process once offer had been accepted. Would have been nice to have a call after completion to ask how things were going but that was wishful thinking. Will not ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:57 PM 09/05/2018 by sam

Awards won by Richard James Estate Agents (Swindon), Swindon SN1 3BD



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Richard James Estate Agents (Swindon)

Branch - Old Town Swindon, Swindon, SN1

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