91% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
94% lettings fee satisfaction
From our network of offices across the Swindon area in Old Town, North Swindon, Wroughton, Shaw, Highworth, Stratton, Royal Wootton Bassett and Faringdon, our team is passionate about doing the best job possible for you – matching the right people with the right homes and providing a first class property management ...
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From our network of offices across the Swindon area in Old Town, North Swindon, Wroughton, Shaw, Highworth, Stratton, Royal Wootton Bassett and Faringdon, our team is passionate about doing the best job possible for you – matching the right people with the right homes and providing a first class property management and home lettings service.
Latest Reviews
11th Nov 2024
reviewed by 'Robert'
4th Nov 2024
reviewed by 'Collins'
29th Oct 2024
reviewed by 'Dan & Emma'
28th Oct 2024
reviewed by 'Brian'
10th Oct 2024
reviewed by 'Rhian Tritton'
Opening Hours
Address
Richard James Estate Agents (Swindon)
101 Victoria Road
Swindon
Wiltshire
SN1 3BD
01793 520720
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 94% | £90,500 | £3,050,000 |
| Lettings | 83% | 94% | £425 | £2,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 3 | 41 | 6 | 42 | 1 | 40 | 7 | 11 | 5 |
Areas covered
- SN1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
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Apr 04,2018
Apr 04,2018
0
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Tiegan was a lovely individual who was very helpful. Explained everything in full detail and answered all our questions. Look forward to dealing with Tiegan in the future....
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Apr 05, 2018
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Thank you for your review Gary. We are so pleased that Tiegan was able to help with your move, and hope that you will be very happy in your new home. ...
Mar 26,2018
Mar 26,2018
0
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Laura has always provided excellent service to me and my tenants over the last few years. Laura's friendly and efficient manner is a pleasure to deal with and has made her my 'go to' person at Richard James....
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Mar 26, 2018
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Thank you for taking the time to review us Simon. It is great to know that you have been so happy with the service has provided you by Laura. Very much appreciated! ...
Mar 26,2018
Mar 26,2018
1
people found
this helpful
this helpful
Where do I begin?
They are very helpful when it comes to taking your money but as soon as you're in the tenancy, you can forget about any form of help.
Their maintenance department is a joke.
They are terrible at responding to anything regarding ...
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Mar 28, 2018
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I was so disappointed to read your comments. Unfortunately I cannot comment on the specifics in your review as you have not given your details or details of the property. However I can confirm that we do use qualified, professional tradespeople with whom we have a proven track record (or occasionally qualified tradesmen that Landlords prefer us to use for their particular properties). I would also confirm that we do not operate a blanket approach to rent increases. We would only increase ren ...
Mar 23,2018
Mar 23,2018
0
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Ellis has made relocating from Norwich to Swindon a simple and smooth process. Thanks to Ellis' good knowledge of the area and the properties, I was able to find the perfect property within a tight timeframe. I feel that Ellis definitely goes the extra mile ...
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Mar 26, 2018
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Thank you for taking the time to review us James. Thank you also for your lovely praise for Ellis It is great to hear that she is representing us so well, and providing such a great service to our landlords and tenants ...
Mar 22,2018
Mar 22,2018
0
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this helpful
This is the very first experience we had with Richard James and was a truly Great one .
Ellis was our Letting Agent and she was extremely understanding and Very supportive right from very start . She was really lovely person who is very polite , friendly and ...
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Comment on agent fees
Reasonable
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Mar 29, 2018
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What a really lovely review. Thank you so much for taking the time. I was very pleased to hear that you have been so happy with the service provided at our Old Town branch, and in particular for Ellis and Tiegan. ...
Mar 21,2018
Mar 21,2018
0
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We went into being first time landlords with some trepidation but needn't have worried with Richard James and Rebecca Barrett in particular managing the process. Rebecca and the team couldn't have been more helpful right from day one. Great communication and always happy to go ...
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Comment on agent fees
Very reasonable
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Mar 22, 2018
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Thank you so much for taking the time to review Jenette. It is great to hear that you have been so pleased with the service provided by Richard James, and by Rebecca in particular. ...
Mar 15,2018
Mar 15,2018
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I've let me property in old town with them for 9 years and found their service very good. They have found tenants quickly and looked after them well....
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Comment on agent fees
Seem reasonable
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Mar 21, 2018
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Thanks Craig. Been a pleasure doing business with you! ...
Mar 05,2018
Mar 05,2018
0
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As a tenant I only have positive things to say about the team at Richard James. Always friendly and happy to answer any questions I have had. Thanks!...
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Mar 02,2018
Mar 02,2018
0
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It is a real pleasure to write a review for Ellis-Rose. She is patient and an active listener; these qualities make her a fantastic staff member and are extremely helpful to customers. She gives enough time to customers to process relevant things and addresses further ...
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Mar 01,2018
Mar 01,2018
0
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I met Emily Anderson in Old town office on our move in date. She was very patient with all my questions. She cleared all our doubts efficiently. I created a little confusion around agreed rent but she remaine calm and handled everything well. I appreciate ...
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Comment on agent fees
OK
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Feb 28,2018
Feb 28,2018
0
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Caroline and the whole team in the Old Town branch have been absolutely brilliant. Informative, quick responses and very efficient. They have supported me through the whole process of viewing, applying and being accepted for a property. Caroline was exceptional when I spoke with her ...
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Comment on agent fees
Fees are average, not as expensive as some agents but not the cheapest either. I would say they are reasonable.
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Feb 28,2018
Feb 28,2018
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Grace Harmer-woodage was the first person we spoke to when we went into speak to them. she was very welcoming and asked us about our budget and what we were looking for.
Within days she had made arrangements for us to view six different properties ...
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Feb 28, 2018
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Thanks for the review Tim. Really pleased you have had a great experience with Grace, Gillian and the Old Town team. We look forward to helping you again in the future. ...
Feb 21,2018
Feb 21,2018
0
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As a first-time Landlord, Bev, in particular, has delivered professinalism and excellent communication when handling a situation -not of our making- with a particularly unco-operative tenant. Her advice on behalf of RJ Lettings has been most helpful and her personal knowledge of the details of ...
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Comment on agent fees
Good
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Jan 31,2018
Jan 31,2018
3
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this helpful
We would like to provide some feedback for Richard Whatton. Richard helped sell our our old and buy our new home in August 2016 and was a great example of an estate agent going the extra mile and doing the right thing for his customer!
He ...
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Jan 31, 2018
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Mark. Thanks for the great review. We will pass this on to Richard and the team in Old Town. Really pleased that we have helped you buy and sell. We look forward to doing it again one day and helping and friends and family you might recommend. ...
Jan 26,2018
Jan 26,2018
3
people found
this helpful
this helpful
Great service, great communications and a very hard working team. I sold my house through Richard James and I would recommend them as not only has the sale process been good, I can also comment from a buyer perspective as the house I sold was ...
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Comment on agent fees
Agent fees are fair.
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Jan 24,2018
Jan 24,2018
3
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They sold our property before it even got on to Rightmove. Kept us up to date all the way through. Understood the properties strong points and helped us make the most of our original features....
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Jan 24, 2018
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Thanks for the review Ed. Really pleased we helped you with your house sale and achieved you a swift sale. Hopefully we will help you again in the future! ...
Dec 12,2017
Dec 12,2017
1
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this helpful
this helpful
I have let a number of properties with Rebecca at Richard James. Great customer service and always a quick turn around....
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Nov 24,2017
Nov 24,2017
1
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The best letting agent we have used over the last 2 decades. Full of energy and action. Totally recommend the firm and Rebecca Barrett in particular....
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Comment on agent fees
extremely competitive and realistic
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Oct 13,2017
Oct 13,2017
2
people found
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A terrible service, very very non responsive agents! They will book viewings in advance 8,9 days and get it cancelled in the last minute.. or bring a lot of time wasters who have no means to buy a house.
They will boast about them a lot.. ...
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Comment on agent fees
Agent fees is all about commission they run behind!
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Oct 13,2017
Oct 13,2017
1
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The worst, unprofessional and non responsive estate agent have come across. They only want the property add in to their portfolio and only concern is the commission. ZERO customer service. Please think twice if you ever decide to sell your property through them. Names to ...
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Comment on agent fees
Bad
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Jun 15,2017
Jun 15,2017
4
people found
this helpful
this helpful
Caroline has been very helpful and knowledgeable throughout the rental process. Nothing is too much trouble and she has a solution to every problem. I am glad to have Caroline as a contact right from the start as she is friendly and likeable and replies ...
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Comment on agent fees
For the peace of mind you get from this high level of service, I am very happy with the fees.
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May 08,2017
May 08,2017
4
people found
this helpful
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Had arranged a viewing, was there before the appointment. Agent had not turned up. phoned to enquire, instead of apologising for not keeping the appointment, was rude.
fortunately not desperate to buy. Will buy from elsewhere.. My money would be appreciated by other decent agency.
...
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Comment on agent fees
would not sale or purchase from you because you do not understand the meaning of customer service. you should be ashamed to be called a business. your type of concerns encourage customers to deal with foreign business or run by people from overseas.
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“Completely unprofessional staff. No communication/wrong communication through out the ......”
Apr 19,2017
Apr 19,2017
5
people found
this helpful
this helpful
Completely unprofessional staff. No communication/wrong communication through out the letting process. Was talked in a very aggressive and unruly manner by the one of the staff in the Old town office(for being a few minutes late to the appointment) . This was one of ...
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Feb 25,2016
Feb 25,2016
7
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Every other estate agent we have called have been brilliant at securing us viewings however this particular estate agents never know availability on their properties nor do they pass on offers made to sellers.... We upped an offer to over 5000 and was told seller said ...
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Comment on agent fees
Buyers and sellers should charge them.
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Jul 07,2014
Jul 07,2014
6
people found
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this helpful
Flow of information non existent, fundamental lack of knowledge from staff, very pushy attitude, agent mixed up order of offers from different parties resulting in the last party to offer securing property....
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Jan 28,2014
Jan 28,2014
4
people found
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Bought a property through this agent last year. Poor customer service. No contact throughout the sales process once offer had been accepted. Would have been nice to have a call after completion to ask how things were going but that was wishful thinking. Will not ...
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Matthew
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Danny
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Ellis-Rose
(50)
Julia
Josh
(27)
Alex
(7)
Rocky
Amy
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:57 PM 09/05/2018 by sam
Best Estate Agent in SN1 
Best Letting Agent in Swindon 
