93% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
94% lettings fee satisfaction
From our network of offices across the Swindon area in Old Town, North Swindon, Wroughton, Shaw, Highworth, Stratton, Royal Wootton Bassett and Faringdon, our team is passionate about doing the best job possible for you – matching the right people with the right homes and providing a first class property management ...
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From our network of offices across the Swindon area in Old Town, North Swindon, Wroughton, Shaw, Highworth, Stratton, Royal Wootton Bassett and Faringdon, our team is passionate about doing the best job possible for you – matching the right people with the right homes and providing a first class property management and home lettings service.
Latest Reviews
19th Dec 2024
reviewed by 'Phillip Brett'
17th Dec 2024
reviewed by 'Mrs M'
16th Dec 2024
reviewed by 'Saba'
13th Dec 2024
reviewed by 'Mr Ash Kirby'
13th Dec 2024
reviewed by 'Danni Block'
Opening Hours
Address
Richard James Estate Agents (Swindon)
101 Victoria Road
Swindon
Wiltshire
SN1 3BD
01793 520720
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 94% | £90,500 | £3,050,000 |
| Lettings | 83% | 94% | £425 | £2,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 3 | 41 | 6 | 53 | 1 | 47 | 7 | 13 | 5 |
Areas covered
- SN1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
No Properties
Mar 19,2019
Mar 19,2019
0
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Fantastic service from Richard James from start to finish. I would highly recommend them and would not hesitate to use them again...
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Comment on agent fees
Excellent Value or Money
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Nov 21,2018
Nov 21,2018
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You just can't get customer service like this anywhere else. I tried one of the internet agencies and got nowhere. They offer I received was 20% less than asking. Cathy took on the property at the same price, we immediately had viewings and it sold at ...
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Comment on agent fees
Very fair pricing would have paid more knowing what I know now.
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Nov 19,2018
Nov 19,2018
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During an 'open day' viewing of a house last week we were helpfully directed by Grace towards a second property just down the road from the first that she felt might suit. What a find! Following a second viewing today we are now (with Grace's ...
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Sep 06,2018
Sep 06,2018
1
people found
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We had two properties to sell and then to find and purchase another, so during all this we dealt with a few estate agents and Richard James were by far the best to deal with and the way they operate. Alex listened to what we ...
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Comment on agent fees
I always have my budget I am prepared to go to and Alex and I agreed a good fair fee. Plus Alex covered his fee by getting 5k over asking.
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“Richard James is an exceptional company in all aspects of renting our house in dunsford close...”
Aug 08,2018
Aug 08,2018
1
people found
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They took the hassle of finding our house, we would recommend them very highly as they are so friendly and so very helpful. It's like a dream come true to move to Swindon after 9 years of travelling, teigan Hall was very helpful in everything,...
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Comment on agent fees
Good
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Jul 27,2018
Jul 27,2018
0
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Ellis & the team at Richard James have been great, Ellis was very polite and helpful during my viewing answering my concerns & questions. Since moving forward from that, there has been excellent communication from them!...
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Comment on agent fees
Good
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Jul 26,2018
Jul 26,2018
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The Faringdon team have been very helpful and interested in helping me. The viewings were professionally undertaken with information about the property. If they didn't know they would come back to me....
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Comment on agent fees
The fees are standard and explained in the notes given to you.
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Jul 11,2018
Jul 11,2018
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Emily manages to strike the perfect balance between being personable and professional - she always seems to be in control and on top of things....
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Comment on agent fees
Worth it for the level of service you get.
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Jun 29,2018
Jun 29,2018
0
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In the 5 years I've been renting through Richard James, Rebecca has always been my 'go to' person. Always friendly, efficient and professional. Nothing is ever too much trouble which is a rare attribute. Thank you Rebecca ð...
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Jun 28,2018
Jun 28,2018
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I received Exceptional and Professional Advice on my new investment from Rebecca. I will definitely recommend her to other Investors.
Mr E Green...
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Jun 06,2018
Jun 06,2018
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Great communication skills, would use again if looking to let. Quick and simple process friendly and nice to speak with!
My only negative would be the unesessary detail of the inventory was quite draining to go through and double check....
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Comment on agent fees
Just the nature of letting, not nice to have to pay £500 for checks/references but not the most expensive fees I have come across
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Jun 01,2018
Jun 01,2018
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Natasha was always courteous and prompt in her timing.
She went out of her way to meet our timelines, even after office hours.
She was prompt with finding out answers to questions we had.
Our renting process with Richard James was smooth and painless and ...
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Comment on agent fees
I think the fees are a little high, but no different than other letting agents.
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May 23,2018
May 23,2018
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Rebecca was amazing helped us find a great house and made the made as easy as possible and helped with all our inquiries...
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Comment on agent fees
Good
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May 22,2018
May 22,2018
0
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From start to finish Rebecca was professional and had our interests at heart whilst we were looking to find a property to rent. She remained in contact updating us all the way....
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Comment on agent fees
Good and fair
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“From the very start Tiegan has gone above and beyond to help us move in to our new property....”
May 12,2018
May 12,2018
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Although everyone at Richard James have been amazing, from the very start Tiegan has gone above and beyond to help us move in to our new property.
She was super helpful and went out of her way to allow our key collection to go as ...
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May 10,2018
May 10,2018
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Really appreciate Ellis support in facilitating the movement in the property on priority basis understanding my concern and acknowledging them....
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May 08,2018
May 08,2018
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I was worried about finding 2 tenants to live with me in my family home and with Rebecca's help, she found me 2 perfect candidates within a couple of weeks. Rebecca at Richard James was amazing, friendly, efficient and made the whole experience of finding some tenants ...
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Comment on agent fees
For the service provided I thought all fees very very reasonable.
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May 08,2018
May 08,2018
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Richard James was quite helpful and friendly. They have there presence in most of the places in Swindon. Good Service....
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Apr 19,2018
Apr 19,2018
1
people found
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They do not even deserve one star, no call backs you have to chase them up.. after giving an offer they do not pass the offers on to the sellers the seller choose a buyer who put in lower offers lol they need to be ...
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Comment on agent fees
bad
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Apr 14,2018
Apr 14,2018
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I've received a really good service from Richard James Lettings over the past 3 years.
Recently Marie has been extremely helpful and efficient in sorting out work that was required on my property.She ensured problems were resolved quickly and was great in keeping me up ...
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Comment on agent fees
Good
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Apr 04,2018
Apr 04,2018
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Tiegan was a lovely individual who was very helpful. Explained everything in full detail and answered all our questions. Look forward to dealing with Tiegan in the future....
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Apr 05, 2018
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Thank you for your review Gary. We are so pleased that Tiegan was able to help with your move, and hope that you will be very happy in your new home. ...
Mar 26,2018
Mar 26,2018
0
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Laura has always provided excellent service to me and my tenants over the last few years. Laura's friendly and efficient manner is a pleasure to deal with and has made her my 'go to' person at Richard James....
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Mar 26, 2018
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Thank you for taking the time to review us Simon. It is great to know that you have been so happy with the service has provided you by Laura. Very much appreciated! ...
Mar 26,2018
Mar 26,2018
1
people found
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Where do I begin?
They are very helpful when it comes to taking your money but as soon as you're in the tenancy, you can forget about any form of help.
Their maintenance department is a joke.
They are terrible at responding to anything regarding ...
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Mar 28, 2018
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I was so disappointed to read your comments. Unfortunately I cannot comment on the specifics in your review as you have not given your details or details of the property. However I can confirm that we do use qualified, professional tradespeople with whom we have a proven track record (or occasionally qualified tradesmen that Landlords prefer us to use for their particular properties). I would also confirm that we do not operate a blanket approach to rent increases. We would only increase ren ...
Mar 23,2018
Mar 23,2018
0
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Ellis has made relocating from Norwich to Swindon a simple and smooth process. Thanks to Ellis' good knowledge of the area and the properties, I was able to find the perfect property within a tight timeframe. I feel that Ellis definitely goes the extra mile ...
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Mar 26, 2018
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Thank you for taking the time to review us James. Thank you also for your lovely praise for Ellis It is great to hear that she is representing us so well, and providing such a great service to our landlords and tenants ...
Mar 22,2018
Mar 22,2018
0
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This is the very first experience we had with Richard James and was a truly Great one .
Ellis was our Letting Agent and she was extremely understanding and Very supportive right from very start . She was really lovely person who is very polite , friendly and ...
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Comment on agent fees
Reasonable
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Mar 29, 2018
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What a really lovely review. Thank you so much for taking the time. I was very pleased to hear that you have been so happy with the service provided at our Old Town branch, and in particular for Ellis and Tiegan. ...
Mar 21,2018
Mar 21,2018
0
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We went into being first time landlords with some trepidation but needn't have worried with Richard James and Rebecca Barrett in particular managing the process. Rebecca and the team couldn't have been more helpful right from day one. Great communication and always happy to go ...
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Comment on agent fees
Very reasonable
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Mar 22, 2018
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Thank you so much for taking the time to review Jenette. It is great to hear that you have been so pleased with the service provided by Richard James, and by Rebecca in particular. ...
Mar 15,2018
Mar 15,2018
0
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I've let me property in old town with them for 9 years and found their service very good. They have found tenants quickly and looked after them well....
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Comment on agent fees
Seem reasonable
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Mar 21, 2018
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Thanks Craig. Been a pleasure doing business with you! ...
Mar 05,2018
Mar 05,2018
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As a tenant I only have positive things to say about the team at Richard James. Always friendly and happy to answer any questions I have had. Thanks!...
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Mar 02,2018
Mar 02,2018
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It is a real pleasure to write a review for Ellis-Rose. She is patient and an active listener; these qualities make her a fantastic staff member and are extremely helpful to customers. She gives enough time to customers to process relevant things and addresses further ...
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Mar 01,2018
Mar 01,2018
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I met Emily Anderson in Old town office on our move in date. She was very patient with all my questions. She cleared all our doubts efficiently. I created a little confusion around agreed rent but she remaine calm and handled everything well. I appreciate ...
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Comment on agent fees
OK
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Matthew
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Ellis-Rose
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Isobel
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Alex
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:57 PM 09/05/2018 by sam
Best Estate Agent in SN1 
Best Estate Agent in Swindon 
Best Letting Agent in Swindon 
