100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
The residential lettings and property management wing of the Richard James group. Serving Swindon and surrounding areas (including Old Town, Town Centre, North, East, West, Royal Wootton Bassett, Wroughton and Highworth.
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The residential lettings and property management wing of the Richard James group. Serving Swindon and surrounding areas (including Old Town, Town Centre, North, East, West, Royal Wootton Bassett, Wroughton and Highworth.
Latest Reviews
2nd Sep 2024
reviewed by 'Olesya'
2nd Sep 2024
reviewed by 'Olesya'
23rd Aug 2024
reviewed by 'Felipe Valente'
22nd Aug 2024
reviewed by 'NyaK'
21st Aug 2024
reviewed by 'Spencer'
Opening Hours
Address
Richard James Estate Agents (Swindon)
Lettings, Gemini House, Hargreaves Road, Groundwell Estate
Swindon
Wiltshire
SN25 5AJ
01793 520721
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £163,000 | £390,000 |
| Lettings | 95% | 98% | £450 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 95 | 2 | 267 | 20 | 3 | 0 | 1 | 0 | 6 | 2 |
Areas covered
- SN1
- Swindon and surrounding areas
- SN2
- SN3
- SN4
- SN5
- SN15
- SN25
- SN25 5AJ
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Jun 07,2018
Jun 07,2018
0
people found
this helpful
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Emily is an asset to the company; she always responds very quickly to emails that are relevant to the property we rent. Dealing with requests and queries in a prompt and professional manner. Emily continues to make me feel a valued customer. I have every ...
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Comment on agent fees
In my dealings with other agencies - you have the most expensive fees but this is reflected in the service provided.
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Jun 06,2018
Jun 06,2018
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Richard James people, in particular Natasha and Joseph, made the set up of my rental extremely smooth and easy for me. They were responsive and proactive, dealing with all aspects of the rental professionally. Richard James also have a good reach into the market. Indeed ...
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Comment on agent fees
Fees are good value for the service provided.
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Jun 29, 2018
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Thanks Alun. So pleased to hear that our team have inspired such confidence. Thank you so much for your kind words ...
Jun 05,2018
Jun 05,2018
0
people found
this helpful
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This is the first time I've ever used an estate agents. I chose Richard James based on the reputation it holds for itself and have definitely not been let down. Sophia has made the process simple, easy and quick and has been extremely friendly throughout. ...
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Comment on agent fees
Would pay the fees but can be a bit pricey
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Jun 04,2018
Jun 04,2018
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My first renting experience in years was trouble free thanks to the helpful, professional and cheerful staff at Richard James....
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Jun 02,2018
Jun 02,2018
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I have rented privately in the past and had very bad experiences but with laura/Richard james they have always been very quick at responding to my emails/ queries/problems etc. I have never had to wait for something to be sorted eg washing machine/...
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Jun 01,2018
Jun 01,2018
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Caroline Schaefer and her team provided an excellent service.
I found Natasha extremely friendly, professional and reliable.
She took my requirements into account and provided excellent advice.
A pain-free, efficient and professional service throughout!...
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Comment on agent fees
Fees were fine
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May 31,2018
May 31,2018
0
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Very good agency to deal with. Ellis-Rose was very helpful and accommodating, she answered lots of questions and is also giving us extra time for measuring up! Thank you! Tiegan & Sophia were also very patience and helpful with my numerous phone calls! Thank you!...
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Comment on agent fees
good
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May 23,2018
May 23,2018
0
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Sarah was very patient, professional when I went round to view properties. Knew exactly answers to any queries regarding the property or area, showing me an easier way to get to the property I finally liked....
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Comment on agent fees
Okay....
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May 31, 2018
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Thanks for taking the time to give Sarah such great feedback. Always good to here! ...
May 22,2018
May 22,2018
0
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Wouldn't use any other agent. Fantastic service, they look after you every step of the way! Just perfect, thank you all for looking after me....
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May 31, 2018
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What a lovely review Hayley. Many thanks for taking the time. So pleased that you have had such a great experience with us. ...
May 22,2018
May 22,2018
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Nicky was professional and I found her honest approach extremely refreshing. The whole process of marketing and renting my property has been straightforward....
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May 31, 2018
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Thank you so much for your kind words Saranna. You have some great tenants there! ...
May 21,2018
May 21,2018
0
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this helpful
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I've been with Richard James for a number of years now where they have let my properties. Always great service maintenance or letting itself. Tenants handed their notice in Thursday, Saturday had confirmation of new tenants moving in. Great service...
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Comment on agent fees
Value for money
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May 31, 2018
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Thanks so much for your review Dean. Great to hear that you continue to be so pleased with the service that we provide for you. ...
May 18,2018
May 18,2018
0
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this helpful
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Having dealt with Estate/Letting Agents in the past, I felt sceptical about the service I was going to receive. I have to say that Richard James are one of the best agents I have had the pleasure of dealing with, especially Caroline Schaefer, she ...
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Comment on agent fees
Good
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May 18, 2018
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Thank you so much for such a glowing review. So good to hear that we have restored your faith in our profession! ...
May 17,2018
May 17,2018
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Great experience with this agent. They were flexible to show us apartments on a Saturday afternoon and it came to present documents they were also happy to take my documents and my partner's in separate appointments to accommodate our schedules.
Although they did require a ...
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May 18, 2018
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Thank you for taking the time to give us your thoughts. It is great to hear that we were able to help you find your new home, and that you were pleased with the service provided ...
May 17,2018
May 17,2018
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I am pleased to recommend the Lettings service offered by Debbie and the Richard James team, who understand the local market and made sensible recommendations throughout the lettings process. I am please that Debbie not only let the property but has matched to good tenants ...
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Comment on agent fees
Fair (of course it would always be good to reduce this as far as practical).
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May 18, 2018
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Thank you for your review. It is great to hear that you have such confidence in Debbie and the team. ...
May 17,2018
May 17,2018
0
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I am pleased to recommend the Lettings service offered by Caroline Schaefer and her team. We felt that Caroline gave us excellent advice on maximising the attractiveness of the property and also to re-assure us of the thoroughness of their tenant vetting process.. We were ...
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May 18, 2018
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Many thanks Roy and Anne. We really appreciate you taking the time to share your experiences. I was really pleased to read that you have been so happy with the service provided by Caroline and the rest of the team ...
May 16,2018
May 16,2018
0
people found
this helpful
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I found Ellis-rose to be very polite, knowledgeable and patient. She had an excellent knowledge of the area, and was very supportive in helping me to make my decision on my chosen property. even though I was late for my appointment she was still happy ...
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Comment on agent fees
Fees were the same as many other agents i had dealt with.
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May 17, 2018
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Thank you for your kind words about Ellis. I was very pleased to hear that you had such a great experience in your search for your new home, and that Ellis was able to help you find the right property ...
May 11,2018
May 11,2018
0
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Natasha is very helpful, polite and informative. We have had multiple viewings with Natasha and her advices have helped us to choose the best property.
Our requirements have changed during the search but she was really understanding and suggested the best one.
We have recommended ...
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Comment on agent fees
Agents fees has to be reduced as it is bit expensive compared to others in the market.
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May 14, 2018
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Thank you so much for your review Lakki. It's great to hear that Natasha was so helpful. Thank you so much also for recommending us to friends! ...
May 08,2018
May 08,2018
1
people found
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Stacey is the most efficient agent we have worked with; she communicates well and gets things done! Thanks for all your hard work on our behalf, Stacey....
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May 09, 2018
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Thank you so much for your review Liz. I was so pleased to hear your praise for Stacey. We really appreciate you taking time out to review ...
May 04,2018
May 04,2018
0
people found
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Stacey is a very thorough, effective, efficient and friendly . She is very good at keeping us informed and following through with those things she has promised...
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Comment on agent fees
Fees are generally reasonable
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May 04, 2018
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Thank you so much for your review. We always strive to meet (and indeed exceed) our clients expectations, so it is great to hear that you have been so pleased with the service that Stacey is delivering ...
May 03,2018
May 03,2018
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DEBBIE HAS DONE A SUPERB JOB AND LET BOTH OF MY PROPERTIES WITHIN A WEEK OF THEM GOING FOR LET WITH RICHARD JAMES ESTATE AGENTS SWINDON. VERY PERSONAL HANDS ON APPROACH WITH GOOD KNOWLEDGE OF THE LETTINGS BUSINESS. FRIENDLY WITH IT AND WHO GIVES THE ...
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Comment on agent fees
FAIR
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May 03, 2018
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Thank you so much for review. Great to hear that Debbie was able to find you tenants so quickly, and that she helped make your experience as a landlord a positive one ...
“Marie has responded to my email so quickly. Its amazing that she has sorted out our issues in our rented property. I do feel th...”
Apr 30,2018
Apr 30,2018
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Marie is really so helpful. She responded to my email quickly and sorted out our problems we had. I'll dedinitely recommend this agency to my fly & friends. Brilliant staff...
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Comment on agent fees
Good
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May 01, 2018
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Thank you for your review Breeda. It is really good to hear that Marie was able to help with the issues that you experienced in a prompt and helpful manner. ...
Apr 30,2018
Apr 30,2018
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- I rented through Richard James for 2 years. Excellent response time and customer care; not experienced before as a renter.
- Plenty of notice given before inspections, changes to rent etc.
- Helpful and friendly staff in all interactions...
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Comment on agent fees
Fees are completely justified. If only other estate agents cared as much as Richard James
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May 01, 2018
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Thanks for your review Adam. I was really pleased to hear that you had such a good experience with us, and hope we can be of help to you again in the future ...
Apr 30,2018
Apr 30,2018
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Really impressed with how quickly and how determined they were to get someone out to fix our problem great service....
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Good
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May 01, 2018
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Thanks Shaun. We always give it our best shot at getting any reported maintenance issues sorted as quickly and efficiently as possible! ...
Apr 30,2018
Apr 30,2018
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Been renting our property for six years now...the staff at richard james lettings are kind, helpful and wont let you down....
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Apr 30,2018
Apr 30,2018
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Been renting our property for six years now...the staff at richard james lettings are kind, helpful and wont let you down....
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May 01, 2018
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Thank you Jessica. What a lovely vote of confidence! ...
Apr 28,2018
Apr 28,2018
0
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Richard James have let my properties for over 10 years. Throughout that time they have always provided excellent service. The staff are courteous, very efficient and competent. They vet potential tenants extremely well and make an effort to get to know the tenants and ensure they ...
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Comment on agent fees
Fees are good for the full service.
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May 01, 2018
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Thank you for your review Brian. Always great to hear from a long standing, happy client! ...
Apr 27,2018
Apr 27,2018
1
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Rebecca, throughout the whole process has been professional, personable and understanding our needs in finding our first investment property. Could not recommend highly enough....
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Good
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“Since I've let my property Becky has always found me great tenants in little time with no hassle, highly recommend!...”
Apr 26,2018
Apr 26,2018
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Since I've let my property Becky has always found me great tenants in little time with no hassle, highly recommend!...
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Apr 27, 2018
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Thanks for your kind words Ryan. Taking the hassle away from our landlords is what we always strive to do! ...
Apr 26,2018
Apr 26,2018
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Fantastic support from the meetings team from maintenance to my many questions that I always seem to have! Impeccable service and response, always so friendly, professional and courteous. Thank you...
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Comment on agent fees
Good
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Apr 25,2018
Apr 25,2018
0
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Rebecca was very helpful in finding me a new investment property, her advice and knowledge on the local area was outstanding....
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Comment on agent fees
Reasonable
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Apr 26, 2018
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Thank you for taking the time to review Mr Jefferies. We appreciate the importance of finding the right property for our investors, so it was great to hear that you were so pleased with our service ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:08 PM 22/01/2020 by Nicole Smith
Best Letting Agent in Swindon 
Best Letting Agent in South West 
