What agent could do to change your mind?

Could have been more supportive at Walkden Branch, we feel that the fully managed packed we took out did not really help us as we had to be very active and chase the branch, they could have done alot more and more understanding instead of passing us onto other departments. As I said in my review Remi Wilson was the one who got things sorted and more importantly kept me up to date with what was going on. The let was a 12 month contract but the tenant wanted a early release after five months, this was not our fault, we were charged a new set up fee for a new tenant which we feel was very unfair as it was not our fault the first tenant was a bad one. Change of rent payment date a missed month payment and payment made in bits has caused problems which are still being sorted out as the money has been paid but not gone into our account, this problem is now being looked into by Sonia who is proving to be most helpful in this matter. We were also charged at check out fee BUT this is now being refunded. The inventory we had was a joke really the one on her moving in was very good BUT the one on her leaving was completely not right as all the damaged caused by tenant was not photographed apart from a damaged table. The burglar alarm was completely taken apart, light fitting broken in bedroom, front door, front room curtains plus more just not mentioned.

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