85% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction
Started in 1991 by Paul and Elsa Raine the company has always strived to be at the forefront of the estate agency market with an emphasis on high levels of service, communication, honesty, friendliness and a reputation to be proud of. By making sure that they employ some of the best ...
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Started in 1991 by Paul and Elsa Raine the company has always strived to be at the forefront of the estate agency market with an emphasis on high levels of service, communication, honesty, friendliness and a reputation to be proud of. By making sure that they employ some of the best people with the same values and high levels of work ethics, Raine and co has ensured success in every field. In the property market location is the key and Raine and Co has become one of the largest and most respected independent estate agents in Hertfordshire with modern, prominent offices located strategically to support each other in busy positions in Potters Bar, Hatfield, St Albans, Codicote, Stevenage, Cheshunt, Broxbourne and Mayfair, London. Over the years Raine and Co has successfully expanded into Residential Lettings, Property Management, Land, Development, New Homes, Property Investment, Financial Services, Commercial Sales, Commercial Lettings and International properties with their very own Raine International office located in Nueva Andalucia, Spain and Lagos, Portugal while always making sure that the same core values and high service levels are met and exceeded.The Directors of Raine and Co strongly believe that the profession should be regulated and as a result are members of The National Association of Estate Agents, The Association of Residential Letting Agents, The National Approved Letting Scheme and The Ombudsmen for Estate Agents. The Hatfield and Potters Bar offices have also been chosen by The Relocation Agent Network as the Best Independent Estate Agents in their respective towns.
Latest Reviews
8th Apr 2024
reviewed by 'Emma'
26th Feb 2024
reviewed by 'Majid'
3rd Feb 2024
reviewed by 'Malcolm M'
20th Dec 2023
reviewed by 'Dean Williamson'
Opening Hours
Address
Raine and Co
11 Market Place
Hatfield
Herts
AL10 0LJ
01707 266885
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 85% | 96% | £80,000 | £600,000 |
| Lettings | 100% | 83% | £600 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 6 | 5 | 23 | 2 | 29 | 1 | 1 | 6 |
Areas covered
- AL10 0LJ
- AL10 0LJ
- AL9
- AL10 0LJ
- AL8
- AL10 0LJ
- AL7
- AL10 0LJ
- AL10 0LJ
- AL10 0LJ
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 26,2019
Jun 26,2019
5
people found
this helpful
this helpful
Alex and Caroline have both been marvellous in acting for us in the sale of my mother's house. They have kept in constant communication with us which has been excellent when we live 125 miles away. They acted on our behalf promptly and liaised with our ...
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Jun 22,2019
Jun 22,2019
5
people found
this helpful
this helpful
Alex and his team were very helpful, frequently doing more than we expected and updating us weekly. As remote sellers this was especially important. We had no need to chase solicitors as they did this for us and if there were issues found during viewings, ...
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“Very professional and made easy for us to sell our property and purchase our property...”
May 19,2019
May 19,2019
5
people found
this helpful
this helpful
Alex and caroline made things very easy for us to sell and purchase our new property. Always kept us informed on everything and we felt relaxed that they were just a phone call or email away.
Would gladly use and recommend again
Great team
Thank ...
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Comment on agent fees
Good
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May 11,2019
May 11,2019
5
people found
this helpful
this helpful
We received excellent service from both Alex and Caroline throughout the whole process. They both worked hard dealing with the solicitors and buyer to make the sale go as smoothly as possible despite the many delays caused by the buyer...
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Comment on agent fees
Good
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Mar 11,2019
Mar 11,2019
5
people found
this helpful
this helpful
I dealt with Caroline while she mediated the purchase of my first property - she was proactive, knowledgeable and showed a true and genuine care for my interests and needs....
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Feb 02,2019
Feb 02,2019
5
people found
this helpful
this helpful
We sold our portfolio of 7 rental properties within a 7 month period, all for close to the asking price and with purchasers found very rapidly. Very grateful to Alex for his advice and his work in the process.
Caroline was very helpful in assisting with the ...
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Comment on agent fees
Paid the standard 1%
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Feb 01,2019
Feb 01,2019
5
people found
this helpful
this helpful
Hugs thank you for the services. Very helpful and understanding staffs. Excellent communication throughout the process. Reliable and approachable all the time. Your service made the process easy and quick...
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Feb 01,2019
Feb 01,2019
5
people found
this helpful
this helpful
Alex and Caroline made our process very smooth and easy. Very friendly and supportive all the time and give up to date feed back every time during the process. Also kind, reassuring and supportive.
Thank you so much for entire team....
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Nov 22,2018
Nov 22,2018
6
people found
this helpful
this helpful
Nigel was able to let my property, at a good rate on the very first viewing. Can't get much better than that. Courteous and professional throughout.
Highly recommended....
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Nov 28, 2018
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(1)
Good afternoon Taffy,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Oct 03,2018
Oct 03,2018
6
people found
this helpful
this helpful
Nigel was very professional and a good listener. He found us exactly what we needed and we had his support at any time with any queries. Very helpfull and friendly. He is exactly the type of agent you need....
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Comment on agent fees
Friendly Good listener Well prepared Professional
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Oct 24, 2018
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(1)
Good afternoon Elena,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Sep 26,2018
Sep 26,2018
6
people found
this helpful
this helpful
The women at Rain and Co was very rude and did not want to book us for a viewing just because I did not inform her that we have increased our budget! I find this attitude very rude and completely unacceptable from someone who is ...
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Sep 27, 2018
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(1)
Thank you for taking your time to leave this review and I am very sorry that your experience with my company has not been to your satisfaction. I have spoken to the person you dealt with and feel there may have been a miscommunication as I understand you felt that you maybe able to borrow some additional money from family members but were not sure. So as not to waste your own time we always recommend that you have all of your finance in place prior to viewing to avoid possible disappointment. S ...
Sep 07,2018
Sep 07,2018
6
people found
this helpful
this helpful
I viewed a property literally the week before I moved in and it was all thanks to Nigel who is extremely hardworking and guided me throughout the move. He answered my concerns instantly and any issues I had were dealt with professionally and swiftly. The ...
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Oct 24, 2018
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(1)
Good afternoon Theodora,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Sep 07,2018
Sep 07,2018
6
people found
this helpful
this helpful
Exceptionally professional and helpful from beginning to end of negotiations.
Kept me informed of progress and kept the sale on track to the
end....
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Comment on agent fees
As expected
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Yes
Sep 03,2018
Sep 03,2018
7
people found
this helpful
this helpful
My overall experience was quite a positive one with Alex initially and Gemma who came kept me informed through the process. There were a few hurdles along the way but Raine and Co were accommodating throughout.
A special mention to Caroline West to was overseeing ...
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Comment on agent fees
Happy with the agent fees
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Yes
Jan 25,2018
Jan 25,2018
1
people found
this helpful
this helpful
this is literally one of the worse agent I have ever seen or have come across. They do not care one bit for the student's and trick them into paying high price for things that does not need to be that high. If me and ...
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Comment on agent fees
bad
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Feb 16, 2018
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(1)
Thank you for taking your time to leave this review and I am very sorry that your experience with my company has not been satisfactory. My name is Michael Marsh and I am one of the Directors of Raine and Co, I can assure you that I take customer happiness extremely seriously and I expect everyone involved to offer a very high standard of service. From the contents of your review I surmise that you have had issues whilst you have resided in a property that Raine and Co introduced you too, if this ...
Sep 19,2017
Sep 19,2017
7
people found
this helpful
this helpful
Our first experience of renting a property was made quick, straightforward and easy from start to finish. This was due to the guidance, efficiency and expertise of Nigel. We were kept informed and updated at all stages, especially as we were going through the guarantor ...
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Comment on agent fees
Good
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Yes
Oct 24, 2018
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(1)
Good afternoon Mr & Mrs O'brien,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Sep 18,2017
Sep 18,2017
1
people found
this helpful
this helpful
the worst agency ever. I took a house under raine and co and the landlord was CHARLES CLOWES and the property was 11 HALTSIDE. The landlord took 120£ from our deposit for two stains on the blinds which wasnt even noticable to the naked eye. The worst ...
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Sep 18, 2017
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(1)
Good Morning Lovender. Thank you for taking your time to write this review and we are sorry that your experience with Raine and Co was not satisfactory. As you point out you dealt directly with the landlord who employed Raine and Co on an introductory only service and we are therefore unable to get involved with deposit returns. We are aware that you spoke to the landlord with a view to revisiting the property to clean the blinds but this was 6 weeks after you had vacated and the property had be ...
Sep 18,2017
Sep 18,2017
7
people found
this helpful
this helpful
Nigel has been a great help in sorting out our queries and been prompt in getting back with solution. He was available for chats and meetings whenever we needed to talk with him. He also helped to understand the tenancy contract terms and paper work ...
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Comment on agent fees
Fees were very reasonable and as advertised by the agency.
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Oct 24, 2018
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Good afternoon Rahul & Ramandeep,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Sep 17,2017
Sep 17,2017
7
people found
this helpful
this helpful
Great experience with Nigel. Very communicative and kept me up to date. Found a great tenant and did all the checks and ensured we attained the rent value desired. Even worked on the Sunday as that was the only day the tenant could sign paperwork.
...
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Comment on agent fees
Fixed fee which is competitive in Hatfield.
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Oct 24, 2018
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(1)
Good afternoon Chris,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Sep 11,2017
Sep 11,2017
2
people found
this helpful
this helpful
Students looking to use this agency beware! Had a terrible experience when it came to getting my deposit back and lost money unnecessarily!! Overly complicated and confusing system. Thumbs down....
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Sep 11, 2017
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(1)
Good afternoon Student1. Thank you for taking your time to post your review and we are sorry that your experience with our company was not satisfactory. At Raine and Co we adhere to all Government Legislation and in line with this the deposits on all our manged properties are held in an independent depositary system, in our case this is The Deposit Protection Service who also act as a arbitrary body where there is a deposit dispute. From your comments, we surmise that you entered into arbitratio ...
Jul 27,2017
Jul 27,2017
7
people found
this helpful
this helpful
From my very first contact with you, everyone we have dealt with has been friendly, honest, knowledgeable and extremely efficient. We have been kept informed throughout by Nigel and the advice we have received has been very welcome and spot on. The new tenant is ...
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Comment on agent fees
Very reasonable.
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Yes
Oct 24, 2018
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(1)
Good afternoon Rashid,
Thank you for your kind words and for your custom. It is always appreciated and hope to deal with you in the near future.
All the best from myself and the Raine and Co team. ...
Jul 06,2017
Jul 06,2017
6
people found
this helpful
this helpful
Put simply, Magdalena was pivotal throughout the entire flat buying process. It would not have happened without her. I am a first time buyer and very grateful for her help in explaining things at every turn. I was not only impressed by her professionalism but ...
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Jun 22,2017
Jun 22,2017
6
people found
this helpful
this helpful
Magdalena acted as the Sales Progressor liaising with the chain below and above me. Very helpful, friendly and efficient. It was a pleasure to work with her....
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May 17,2017
May 17,2017
7
people found
this helpful
this helpful
Put up with a lot of stress from me always polite and helpful. Kept us up to date we all movements on our sale....
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Comment on agent fees
I believe there in line with other estate agents.
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Yes
May 08,2017
May 08,2017
7
people found
this helpful
this helpful
It was a pleasant experience with Raine and Co.Everyone whom i was in touch with were very professional and helpful.They were proactive and supportive throughout the process.Cant recommend them enough!...
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Comment on agent fees
I wasn't charged any
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May 04,2017
May 04,2017
7
people found
this helpful
this helpful
All my questions and queries were always answered promptly. All the process went smoothly with no major hiccups. No complaints at all ðŸ‘...
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Comment on agent fees
N/A
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Yes
May 03,2017
May 03,2017
7
people found
this helpful
this helpful
The agent did good job during my property purchase. They responded promptly to enquiries. I am therefore happy to recommend them....
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Mar 07,2017
Mar 07,2017
7
people found
this helpful
this helpful
I worked with Magdalena on the sell of my home a few months back.
She was very professional and quick to respond to all requests.
In short it probably wouldn't have progressed without her and she helped make what would have been a manic period, ...
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Comment on agent fees
Good - worth the every penny
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Mar 15, 2017
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(1)
Thank you Peter, it was a pleasure working with you. I'm glad you're doing well and enjoying your new home! Best of luck in future :) ...
Mar 03,2017
Mar 03,2017
7
people found
this helpful
this helpful
Great members of staff helpful and afficienr . Made buying my first home a lot easier than thought and I had assistance if I wasn't sure throughout...
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Mar 30, 2017
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(1)
It was an absolutel pleasure working with you. Best of luck! :) ...
Mar 03,2017
Mar 03,2017
6
people found
this helpful
this helpful
Our purchase was dealt with very professionally and I was very happy with the service. The purchase went through very quickly as we had requested...
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Mar 30, 2017
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Thank you Mrs Asani. Best of luck in future! ...
Alex
(24)
Gemma
(7)
Danielle
Mike
(3)
Maria
(1)
Dan
Vicki
Sally
Vendor Fees
1.2%Landlord Fees
10%Tenant Fees
No fees set. Last updated at 21/05/2024, 12:55 PM by Mike MarshComplaints Procedure
Raine and Co
In-House Complaints Procedure
At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.
If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
• If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: (01722) 333306
www.tpos.co.uk
Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 11:55 AM 21/05/2024 by Mike Marsh
In-House Complaints Procedure
At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.
If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
• If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: (01722) 333306
www.tpos.co.uk
Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Best Estate Agent in AL10 
Best Estate Agent in Hatfield 
