91% sales valuation accuracy
86% sales fee satisfaction
75% lettings valuation accuracy
61% lettings fee satisfaction
No company information
Latest Reviews
14th Nov 2024
reviewed by 'Mike'
25th Jul 2022
reviewed by 'NPM PD Katuwanagamage.'
11th May 2022
reviewed by 'Penny'
20th Oct 2021
reviewed by 'Robert James Wormall'
25th Aug 2021
reviewed by 'Pam Eagling'
Opening Hours
Address
Pymm and Co Estate Agents
4 Ber Street
Norwich
Norfolk
NR1 3EJ
01603 305805
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 86% | £165,000 | £285,000 |
| Lettings | 75% | 61% | £450 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 4 | 6 | 17 | 7 | 1 | 8 | 1 | 2 | 13 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
May 18,2020
May 18,2020
11
people found
this helpful
this helpful
Once again Deborah is rude, aggressive and defensive. She will always make out you (the tenant) are wrong, so AVOID at all costs! Pymm and co you should seriously consider freshening your your property management team!...
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Apr 09,2020
Apr 09,2020
12
people found
this helpful
this helpful
Pymm&co, how are they still trading? A ridiculous company with very rude staff and disgusting customer service , Deborah and Sarah mainly. They treated me like a liar despite providing evidence and call logs, have incomplete notes around their tenants,don't have the decency tonphone ...
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Mar 11,2020
Mar 11,2020
14
people found
this helpful
this helpful
Could Deborah Yardy be the rudest person in the whole of the U.K.? Absolutely, no question about it.
If you’re a prospective tenant of Pymm and Co be ready for a string of lies and the worse customer service you have ever come ...
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Feb 06, 2022
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Bravo Lucy, couldn’t have said it better myself ? many a friend and even family member refuse to rent through Pymm and Co because of Deborah Yardy. Rude, unhelpful and always thinks she is right. If you want to be spoken to like a child by a child. Rent through these. ...
Mar 11,2020
Mar 11,2020
1
people found
this helpful
this helpful
Just picked up the keys for our new property. Mel at Pymm & Co was excellent throughout the whole process - would recommend both her and her company without reservation....
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Feb 21,2020
Feb 21,2020
1
people found
this helpful
this helpful
Pymm and co have now let out 2 of my properties with great success. I found them very helpful and attentive. They did what they said they would do and went out of there way to complete the deal in good time and accurately.
Mel rented ...
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Feb 05,2020
Feb 05,2020
1
people found
this helpful
this helpful
Tenant check out at my property in Taverham.
Sheila Jones was my main point of dealing with the tenant checkout last week.
Sheila managed the ‘checkout’ process with the tenant, in a very courteous manner, demonstrating a high degree of professionalism and efficiency at all ...
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Feb 27, 2020
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And then you make the staff member redundant. Your customer service has taken a battering at times. You finally get a great customer service advisor and you let them go !!!!! ...
Jan 31,2020
Jan 31,2020
1
people found
this helpful
this helpful
We called Pymms for help in our lights/electric. Within a couple of hours, Pymms already sent an electrician to sort it out. Were so impressed! Very quick response addrressing tenant's concerns. Thanks for your good service!...
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Jan 03,2020
Jan 03,2020
5
people found
this helpful
this helpful
I am a Tenent for pymm Co my home washing machine was broken, before it’s brack I told it’s going to brack. That simply ignore. Now is broken, I don’t have a washing machine now, when I call Sheila Jones pymm co ...
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Dec 05,2019
Dec 05,2019
1
people found
this helpful
this helpful
Pymm and Co have been letting several properties for me for the past 4 years,we have found them to be professional and always courteous.
If i have uncounted a problem with a tenant they have always resolved the issue with minimum fuss.
Megan is my ...
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Dec 02,2019
Dec 02,2019
0
people found
this helpful
this helpful
I have now been with Pymm & Co letting department for a while now. I would absolutely recommend them. I have found all the staff very helpful and polite, when ever I have had any problems it has always been dealt with very quickly . ??....
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Nov 21,2019
Nov 21,2019
9
people found
this helpful
this helpful
Shocking customer service, continually having to chase for updates, appalling lack of empathy after chain collapse and very unpleasant and hostile personal contact over the phone. Would never recommend...
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Oct 11,2019
Oct 11,2019
9
people found
this helpful
this helpful
My review comes from the perspective of a Landlord. Simply put - the service received does not reflect the fees they command. Looking at the majority of comments here it would seem that Pymm and Co treat both Tenant and Landlord in the same 'couldn't ...
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Jul 02,2019
Jul 02,2019
0
people found
this helpful
this helpful
Had to sell dad's bungalow on his behalf. From start to finish Pymm and Co were very professional and the staff at the Brundall office were excellent to deal with and kept us informed as things progressed. The service we received was excellent....
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Apr 06,2019
Apr 06,2019
6
people found
this helpful
this helpful
Don't bother using pymm and co just like any other estate agent fill full lies tell there keep you in the loop and don't. All interested in doing is getting you on there books and charge loads money Young unprofessional staff that have your biggest ...
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Comment on agent fees
Bad nearly £2000 and don't think in three week they done anything to warrant the cost
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Mar 24,2019
Mar 24,2019
0
people found
this helpful
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pymm & co helped me alot along the way. They are very professional at their job and help you with whatever you need. Steven wood is a great asset to there team. I highly recomend them...
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Mar 21,2019
Mar 21,2019
0
people found
this helpful
this helpful
We recently bought our first home through Pymm and Co who provided an excellent service. Stephen was extremely effiecient, friendly, and always on hand to help....
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Jan 29,2019
Jan 29,2019
6
people found
this helpful
this helpful
Inhumane, intrusive and unethical Lettings team, who simply don't care about the tenant. I had to suffer a long 'cold' stay as they simply wouldn't arrange for the heating problem to be fixed, despite multiple reminders.
During notice period, they simply use the service key ...
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Comment on agent fees
I lost 60£ due to an involvement of an ex manager of Pymm &Co during the initial visit, who took that money, but did not give it to Pymm & co - which they deducted anyway from the deposit.
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Jan 23,2019
Jan 23,2019
9
people found
this helpful
this helpful
This business bought mjp an excellent friendly firm and so I moved with them. The service has been appalling; it takes 3days+ For them to respond to emails; they try to exclude liability for tasks they ask you to pay them to do; the staff ...
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Comment on agent fees
Not value for money: I would rather pay more money and get a proper service.
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Jul 09, 2019
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This review is based on a dispute of property condition. The reason why deposits are placed with the Deposit Protection Services is so they can mediate on deductions should parties not agree. Sadly the internet is used frequently as a place to berate rather than gain understanding of how a process works. ...
Dec 07,2018
Dec 07,2018
0
people found
this helpful
this helpful
Just a big thankyou to leon and the team kept me up to date with my sale great communication would recommend...
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Comment on agent fees
Good
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Nov 12,2018
Nov 12,2018
6
people found
this helpful
this helpful
My property was marketed and sold by Pymm & Co in very quick time which I was initially very happy with. After this my best interests were not looked after at all. This relates to the initial valuation ( they valued it at £160,000 but I insisted on ...
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Comment on agent fees
The fee was laughable for the service received.
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Nov 07,2018
Nov 07,2018
1
people found
this helpful
this helpful
I have used Pymm and Co for many years to handle the rental of my properties. They are professional, quick and efficient. They work hard to find a new tenant when a property becomes vacant and I have had minimal time with any property being ...
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Comment on agent fees
No -one likes fees... but a business has to make a profit or else it is not a viable business. Fees for landlords are pretty much standard across the industry.
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Oct 17,2018
Oct 17,2018
4
people found
this helpful
this helpful
Went to visit a property on the market at £400,000 - other than the fact Pymm&Co said it was £450,000 (bit of a problem) Kris Pearce was rude, arrogant and a bit of an idiot in all honesty. Businesses like this don't deserve to be running ...
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Comment on agent fees
Not applicable
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Sep 12,2018
Sep 12,2018
7
people found
this helpful
this helpful
From day one, moving into 5 Magdalen road, has been a complete nightmare.
Originally the house was £900pcm, until they learnt the four of us were not a family, but rather 2 couples. They immediately pushed the rent up £1000pcm. I do understand the logic behind this ...
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Comment on agent fees
Very expensive but as expected
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Aug 18,2018
Aug 18,2018
2
people found
this helpful
this helpful
This has been our first house sale and it was therefore all new to us. Pymm and Co have been very helpful throughout the process making it a smooth and stress free experience. Lily handled our sale and I cannot recommend her highly enough. She ...
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Jul 08,2018
Jul 08,2018
6
people found
this helpful
this helpful
I am very unhappy with their service.
I "feel" very mistreated by pymm and co.
We would "suggest VERY STRONGLY" that others look elsewhere for Tennancy and property management services....
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Comment on agent fees
We did not feel that this organisation had used our fees to benefit us (the tennants) in any way.
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May 31,2018
May 31,2018
3
people found
this helpful
this helpful
I was buying a property which was advertised through Pymm and Co Norwich, even though I wasn't their client and after a rocky start with my buyers Lily at Pymm & Co helped me through it until we moved. She was really lovely, understanding and helpful. ...
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Comment on agent fees
N/A
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May 30,2018
May 30,2018
3
people found
this helpful
this helpful
There was good and bad about this transaction, but ultimately lack of care has caused a serious issue post purchase, and as P+C proved, post the sale they completely washed their hands and would not deal with the aftercare, depite there assurances that things ...
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Jun 12, 2018
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Liam,
Thank you for taking the time to leave a review, we apologise our service wasn't up to the standard that our other reviews display. In this instance, we did pass your grievances onto the vendor post completion but the vendor wished to deal with these via her solicitor directly, rather than going through us.
Once again apologies you did not feel the service we provided was up to scratch and we wish you all the best with your investment. ...
Apr 03,2018
Apr 03,2018
2
people found
this helpful
this helpful
Lily from the Norwich office dealt with the sale of my property professionally & efficiently. I was kept well informed throughout the whole sale process. I would highly recommend Pymm & Co. If you are selling or purchasing as property. One very satisfied customer!...
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Comment on agent fees
Competitive
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Mar 02,2018
Mar 02,2018
2
people found
this helpful
this helpful
Have just completed on a property marketed by Pymm & co and have to thank Lily there for making the whole process as stress free as possible. Lily liaised efficiently between all parties, kept me informed and answered any queries within 24 hours. Highly recommend....
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Comment on agent fees
N/a
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Feb 13,2018
Feb 13,2018
2
people found
this helpful
this helpful
Dear Pymm & Co,This is to say thank you so much for the efficiency and exemplary service I received from your firm whilst recently buying my house. I would particularly like to thank Lily for " going the extra mile" to make sure that all the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Estate Agent in NR1 
