56% sales valuation accuracy
52% sales fee satisfaction
50% lettings valuation accuracy
34% lettings fee satisfaction
We started Purple Frog to work around students’ needs. That meant the right properties, the right opening times, arranging viewings around you and giving a proper level of service.Everything is built around giving students what they want. And that’s how the business thrives.Even our name was built ...
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We started Purple Frog to work around students’ needs. That meant the right properties, the right opening times, arranging viewings around you and giving a proper level of service.
Everything is built around giving students what they want. And that’s how the business thrives.
Even our name was built with students in mind.
We want to attract good landlords with great property. To do this we also work to their needs and create the service they want.
By doing this we make student living easier. We tailor our service to every individual, and we strive to be the best, every single day.
Everything is built around giving students what they want. And that’s how the business thrives.
Even our name was built with students in mind.
We want to attract good landlords with great property. To do this we also work to their needs and create the service they want.
By doing this we make student living easier. We tailor our service to every individual, and we strive to be the best, every single day.
Latest Reviews
24th Nov 2023
reviewed by 'L'
24th Nov 2023
reviewed by 'L'
24th Nov 2023
reviewed by 'L'
24th Nov 2023
reviewed by 'L'
23rd Aug 2022
reviewed by 'Karly'
18th Jun 2021
reviewed by 'Anonymous'
Opening Hours
Address
Purple Frog Property Ltd
189 Dawlish Road
Birmingham
West Midlands
B29 7AW
01212702722
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 56% | 52% | £0 | £0 |
| Lettings | 50% | 34% | £270 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 7 | 29 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- B29
- B17
- B15
- B13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Jul 21,2015
Jul 21,2015
0
people found
this helpful
this helpful
I've been a tenant with Purple Frog for three years now and the service has always been great. They are fast to respond to queries and their staff are very friendly and approachable. They have made renting a house really easy and hassle free - ...
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Jun 28,2015
Jun 28,2015
3
people found
this helpful
this helpful
Sabrina (Ops Manager) was AWESOME with listening to my needs as a tenant and providing good customer service. She met two of my requests regarding monthly Direct Debit and move in date with no problems and actually exceeded my expectations in the end to be ...
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May 08,2015
May 08,2015
4
people found
this helpful
this helpful
I have found Jo Whyley extremely helpful and professional in recent communications regarding lettings. She replies very promptly and has made good suggestions, as well as adjustments at my request. I have found other employees to be very slow at responding and not as innovative ...
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Mar 04,2015
Mar 04,2015
2
people found
this helpful
this helpful
Nice branding, young staff, seem really friendly.
Got a maintenance problem though? Tough. Again, they're very nice about it, but haven't resolved issues that were reported at the beginning of the tenancy (6 months on!) and have actually lied to us about the reasons for this. ...
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Mar 22, 2015
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(1)
I'm sorry to hear that you've not been happy with the service you've received. We take all complaints very seriously and have a complaints procedure in place to make sure that any issues are resolved. Please contact me directly ([email protected]) so I can discuss these issues with you further.
Unfortunately we can't guarantee that prospective tenants actually turn up to viewings that they have arranged, we understand that it can be frustrating though, you have our apologies for ...
Feb 19,2015
Feb 19,2015
4
people found
this helpful
this helpful
As soon as I walked into the office the staff we're very friendly and welcoming. We were a group of 4 looking for a house close to the University and we needed to find one quickly as we were all going on our year abroads. All ...
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Feb 10,2015
Feb 10,2015
5
people found
this helpful
this helpful
Purple frog Made it really easy for me when looking for accommodation and the signing up process was quick and easy. Although I did have some trouble with damp in my house it was dealt with as a serious matter.. Would definitely rent with them ...
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Feb 09,2015
Feb 09,2015
4
people found
this helpful
this helpful
Comparing the stressful process organising my halls of residence, using Purple Frog was really refreshing! The first house I saw I now live in! The office has a really relaxed atmosphere and the fact that it is staffed by students is really nice because they ...
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Comment on agent fees
I'm happy to pay for good service!
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Jan 30,2015
Jan 30,2015
4
people found
this helpful
this helpful
Purple Frog helped me out when I was panicking about having to find an affordable place to live at short notice. I'd not done this before and their whole process was quick, easy and not pushy as I have found with other property agents. The ...
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Jan 08,2015
Jan 08,2015
5
people found
this helpful
this helpful
A bunch of fraud is operating this company whose main purpose is to rob the international students. I was an international student in University of Birmingham and took a room in rent from them and my contract ended in last June. Still to date, they ...
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Mar 30, 2015
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(1)
This is a completely incorrect review which has been reported to the company maintaining this website many times for being false. The person who wrote the review has even asked them to take it down.
We rented a property to an company who help international tenants find accommodation in the UK we had a contract with that company only. That company sublet the room to this individual. The company had financial difficulties and weren't able to pay the rent so the landlord held onto the deposit u ...
Nov 09,2014
Nov 09,2014
0
people found
this helpful
this helpful
We drove 600 miles from Northern Scotland to Purple Frog, Birmingham having let a flat for our daughter at start of university. We were then left for TWO and HALF HOURS standing on the street waiting for keys to arrive. Eventually the keys did arrive but ...
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What agent could do to change your mind?
Nothing they are a disorganised disgraceful rip off. They should have a monitoring system to check if flats have been cleaned after vacating them.Attached Filesnbsp;
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Jan 28, 2015
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Hi Helen, I've been investigating the issues you and your daughter have experienced. We took over the block your daughter moved into from another agency and unfortunately things didn't go as smoothly as we would have liked.
We will be contacting your daughter directly this week to see if we can make amends. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:15 PM 25/11/2016 by James Mason
