“Our house was sold and we completed very promptly and ......”
3 Star Review
Jan 23,2014
By:
'Feedback'
Jan 23,2014
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: RG42
Sales (as a Vendor)
Postcode: RG42
4
people found
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Our house was sold and we completed very promptly and to that end we are happy with the service we received.
Unfortunately, whilst showing potential buyers our property, a member of the Prospect team decided to visit her friend who lived next door to our ...
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What agent could do to change your mind?
The breach of confidentiality of our personal information was shocking and distressing with unforeseen consequences for us. We felt this was not dealt with professionally as client personal information is supplied on the understanding it would be stored and used in the strictest of confidence. At no time were we reassured that this would be investigated with consequences for the member of staff involved or changes to procedures implmented to ensure this situation does not arise in the future.
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“Clowns from the word go. Upon taking up the tenancy (......”
1 Star Review
Jun 28,2013
By:
'Malcolm'
Jun 28,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SL5
Lettings (as a Tenant)
Postcode: SL5
0
people found
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Clowns from the word go.
Upon taking up the tenancy (through the reading branch) we were under the impression that the property would be managed. Only when we called to report problems were we told that it wasn't.
There is a significant stain on the ...
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What agent could do to change your mind?
Not lie, offer genuine apologies and compensation for damaged and stress caused by their actions.
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