78% sales valuation accuracy
88% sales fee satisfaction
Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all under one roof! ...
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Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all under one roof! This combination of services and our dedication to customer service throughout our 9 local offices, has resulted in us being awarded Best Estate Agency in Berkshire and Best Lettings Agent in the UK at the UK Property Awards for two years running as well as Best International Lettings Agency for 2015/16!
To register with us, or to arrange a free, no obligation sales or rental valuation, visit www.prospect.co.uk
To register with us, or to arrange a free, no obligation sales or rental valuation, visit www.prospect.co.uk
Latest Reviews
6th Mar 2024
reviewed by 'DHALLINA'
3rd Mar 2024
reviewed by 'Tenants dont matter'
18th Dec 2023
reviewed by 'Harmeet Singh'
22nd Dec 2022
reviewed by 'Kathy'
31st Oct 2022
reviewed by 'Tamsin'
15th Sep 2022
reviewed by 'Tim'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 78% | 88% | £117,000 | £490,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 102 | 6 | 163 | 31 | 52 | 6 | 35 | 3 | 9 | 13 |
Areas covered
- RG8
- Reading
- RG7
- Woodley
- RG6
- Earley
- RG5
- RG4
- RG30
- RG2
- RG10
- RG1
- RG31
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 04,2015
Aug 04,2015
3
people found
this helpful
this helpful
I am a new tenant at a property managed by Prospects in Reading. My overall experience of Prospects has been absolutely horrendous. The admin fee I have been charged is over £750. For this money, I have had the most awful service and experienced the most ...
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What agent could do to change your mind?
Listen to your clients - don't ignore them and avoid their messages, make them feel valued, make sure you do your job and do not leave the chasing up and organisation of a relocation in the hands of your clients - especially when such a huge admin fee was requested.Attached Filesnbsp;
Comment on agent fees
Very high admin fees for the service we received - over ‚£750. We have been insulted at the amount we were charged in return for such a dreadful series of events and appalling service.
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Aug 17, 2015
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We are sincerely sorry for the problems that have arisen during the start of your tenancy and it is very disappointing that you have encountered such difficulties. The Manager of our Property Management Department, Joanne Kay has been assisting you in order resolve the complications that you have faced. We would like to thank you for your feedback and hope that if Joanne can be of any further assistance you will not hesitate to contact her. ...
Aug 03,2015
Aug 03,2015
0
people found
this helpful
this helpful
Amber Forrester at Prospect (Reading) has been extremely helpful in trying to resolve the issue of getting the replacement cooker. She has been keeping me updated on the progress throughout. The engineer visited last week and the replacement cooker should be installed within the next ...
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Aug 04, 2015
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Thank you for the kind review ...
Jul 31,2015
Jul 31,2015
0
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From the start I had they had a positive impact. I spoke to Hassan who referred me to Harrison who valued my property he was precise and we achieved what was recommended. The team worked around my tennant for viewings with great consideration. I got ...
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Comment on agent fees
Competitive
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Aug 04, 2015
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Jul 22,2015
Jul 22,2015
0
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Amber has just started looking after my property and I have found her extremely proactive and responsive. Amber responds to her emails in a timely and professional manner, I am very pleased she has taken over my property management....
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Jul 27, 2015
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Thank you for the positive comments. ...
Jul 21,2015
Jul 21,2015
0
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Elizabeth has been absolutely wonderful when it comes to managing the property, at check ins, check out and during the tenancy. I could ask for no more - she is always keeping the transition from old tenant to new seamless.
Matteo on the lettings side ...
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Jul 22, 2015
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Thank you for sharing your positive experience with Elizabeth & Matteo ...
Jul 20,2015
Jul 20,2015
0
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Jordan was helped me in my rent search, and he explained everything
i am satisfied with his service and good approach...
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Jul 22, 2015
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Thank you for the five stars ...
Jul 13,2015
Jul 13,2015
0
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Elizabeth Savery was an absolute pleasure to deal with; she managed the whole process seamlessly and with high quality of service. Any issues with the flat were always responded to on the day and she was a great facilitator in terms of communicating with the ...
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Jul 16, 2015
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Thank you for the recommendation and for sharing your positive experience. ...
Jul 10,2015
Jul 10,2015
0
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this helpful
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I wish to thank Victoria Cave for her invaluable support until the letting process has been successfully completed.
Her effective , professional attitude and especially friendly approach helped me as a first time landlord accomplish my responsibilities towards the tenant.
For that I am gratefully and ...
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Jul 16, 2015
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Thank you for sharing your positive experience. ...
Jul 06,2015
Jul 06,2015
0
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Gemma always repsonds to my emails promptly and actions any requests immediately. She has developed a good realationship with myself and my tenant allowing good communication between all three of us resulting in avoidance of stress or misunderstandings....
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Comment on agent fees
Acceptable
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Jul 06, 2015
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Thank you for the five star review. ...
Jul 06,2015
Jul 06,2015
0
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Good communication throughout the sale process, we were kept up to date with regular contact whether the information being given was good or bad news....
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Jul 08, 2015
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Jul 05,2015
Jul 05,2015
1
people found
this helpful
this helpful
Too pushy. Imposible to get an appointment to see a house without being interrogated by the agent. The agent questioned the information given. The agents pretend to be friendly and then they pretend not to understand the important questions and are reluctant to inform you ...
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What agent could do to change your mind?
A more honest attitude instead of thinking they are in charge and have the power. Treating the clients like inferiors does not create a positive image.Attached Filesnbsp;
Comment on agent fees
Too expensive for what they do. Most of the times we showed the house to the viewers because the agents were late or had to cancel.
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Jul 07, 2015
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Dear Patrick - we are unable to identify you so that we can contact you. I would very much like to discuss the points that you have raised with us - please contact me - Hilary Tinsley Customer Services Manager on 0118 907 3128 or [email protected] ...
Jul 03,2015
Jul 03,2015
0
people found
this helpful
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I have used Prospect for around 8 years and in that time have found the staff very friendly, happy to look into problems and deal with them quickly. I have also found them unbiased in regards to not favouring landlords over tenants but treating me with ...
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Comment on agent fees
I got back a full deposit for the first time in my rental history but it was well deserved!
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Jul 02,2015
Jul 02,2015
0
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Since I have been living at the property, we have had various problems and issues with the house.
Each and every time we have had a problem, we have contacted Chloe who has been fantastic.
Chloe always ensures the problems are remedied quickly and efficiently. ...
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Jul 03, 2015
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Thank you for the five star review. ...
Jul 02,2015
Jul 02,2015
0
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We found Mr Hassan Mohmood to be a very pleasant and professional gentlemen.
He was able to answer all our question and helped us find a solutions to all our problem regarding the Purchase of the above property, even as far as giving us a ...
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Comment on agent fees
Agents fees N/A
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Jul 03, 2015
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Thank you for the recommendation, we look forward to assisting you again in the future. ...
Jul 02,2015
Jul 02,2015
0
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Very kind and helpful and giving clear information. Always ready to help at any moment and looking for the customer interests....
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Jul 03, 2015
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Thank you for the positive review. ...
Jun 29,2015
Jun 29,2015
0
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What could I say Harrison and Hassan has been absolutely superb first viewing and they have sold the property for us. The customer service from Prospect it's one of the best will definitely recommend them to my friends and family....
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Comment on agent fees
As we have sold the property a lot less then the asking price, Harrison has been really helpful and looking at the agents fee again for us.
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Jun 30, 2015
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Thank you for the recommendation. ...
Jun 26,2015
Jun 26,2015
0
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Experience have shown that buying a property could be a very daunting task, starting from the search-process and even up-to completion. However, I had the best the best of services from Prospect Estate Agency because they provided me the needed assistance, recommendation and guidance throughout ...
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Jun 30, 2015
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Thank you for the five stars. ...
Jun 26,2015
Jun 26,2015
0
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Both Hassan and Harrison valued my property higher than the other agents i met, and were confident that they could sell it quickly for the price we agreed. Within 48 hours my property was sold for above the asking price so i could not have asked ...
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Jun 29, 2015
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Thank you for the recommendation and for sharing your positive experience. ...
Jun 24,2015
Jun 24,2015
0
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Very enthusiastic to please, kept me updated through out the process. Always professional and keen to ensure client interest comes first....
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Jun 29, 2015
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Thank you for the five stars ...
Jun 22,2015
Jun 22,2015
3
people found
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Terrible communication, took me 7 days after daily calls to speak with laney about releasing my deposit nearly 2 weeks after the check out date with my landlord and them agreeing to give back the full deposit! After finally speaking with laney and emailing her my account ...
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What agent could do to change your mind?
Communicated properly and kept me upto date with where my money is!!Attached Filesnbsp;
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Jun 22,2015
Jun 22,2015
0
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Professional and courteous dealing . I moved on time as promised minor issues dealt with by the team . Paper work was made clear...
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Jun 23, 2015
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Thank you for the five stars ...
Jun 21,2015
Jun 21,2015
0
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Laney has been very helpful throughout the process. When there have been any issues/queries from us, she has been good at getting answers back to us although we did have to chase by phone. The knowledge of the property could have been improved from ...
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Comment on agent fees
We were surprised that the fees were twice as much when compared to other areas and the last time that we moved, only two years ago. We understand there is a need for these fees, but the price was significantly higher than expected and we're not even aware of what these cover.
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Jun 23, 2015
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Jun 21,2015
Jun 21,2015
1
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Very efficient and polite staff.
All requests and concerns were dealt with promptly and efficiently.
Felt very comfortable dealing with the agency and the staff....
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Jun 22, 2015
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Thank you for the five stars ...
Jun 19,2015
Jun 19,2015
0
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From start to finish we have always been impressed with the service provide by Prospect right from the viewings which Shannon Smith showed us around with great professionalism to the paperwork and agreements which Laney Thompson was involved with , the level of customer service was ...
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Jun 22, 2015
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Thank you for sharing your 'first class' experience and for the recommendation. ...
Jun 16,2015
Jun 16,2015
0
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I've dealt with Prospect, as a landlord of two properties, for quite a number of years and have found every member of staff extremely helpful.
The service they deliver is first rate, they have found tenants first time every time and give good feedback throughout ...
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Jun 18, 2015
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Thank you for sharing your experience so far. ...
Jun 12,2015
Jun 12,2015
0
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Chloe has consistently delivered an excellent service. She is timely, accurate and pro-active in her efforts and her interpersonal skills are excellent.
I have had lots of issues with tenants through the last 12 months, all of which would have been unbearable without the reliable ownership ...
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Comment on agent fees
I have been offered fees between 10 and 20% less elsewhere.
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Jun 16, 2015
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Thank you for the five stars ...
Jun 11,2015
Jun 11,2015
0
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I would like to strongly recommend both Prospect and personally Elizabeth Savery for the commendable quality of the work, dedication and flexibility. Elizabeth was constantly very easy to reach, supportive and most of all proactive. She will be definitely the reason I'll look forward to ...
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Jun 16, 2015
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Thank you for sharing and we look forward to working with you again. ...
“Prospect were professional, efficient and pro-active throughout the marketting and ......”
Jun 11,2015
Jun 11,2015
0
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Prospect were professional, efficient and pro-active throughout the marketting and sale of my property. They secured an asking price offer and Phil worked hard to ensure that the sale went through as smoothly as possible. I was grateful for the regular updates and information on ...
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Jun 16, 2015
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Thanks you for the five stars ...
Jun 05,2015
Jun 05,2015
2
people found
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this helpful
We had a few issues regarding referencing due to a job change and it took some time for it all to be rectified. Then on moving in, the first time on using the washing machine the handle broke and now almost two weeks later still ...
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What agent could do to change your mind?
High fees considering the service received.Attached Filesnbsp;
Comment on agent fees
High fees considering the service received.
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Jun 05,2015
Jun 05,2015
0
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I am writing this review because I feel I have had fantastic customer service experience with Elizabeth Savery, I chose to deal with her because she had a really friendly personality and seemed very professional
I have had a few problems for example my fence ...
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Jun 08, 2015
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Thank you for the lovely review ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:08 AM 14/01/2016 by allAgents
