View all comments (1) Thank you for the feedback Carol. We are really pleased that we delivered the level of service you were expecting. We do pride ourselves on being proactive agents and feel this makes us stand out from the other local agents. With regard to the £300 cash back; Could you drop me an email and let me know who you have spoken to about it? I was not aware that this was outstanding and will do all I can to resolve the situation. ...

View all comments (1) Thank you very much for taking the time to add your comments. We did have a few hiccups along the way but with strong constant communication we were able to achieve the best outcome for all parties. We would like to wish you well in your new home and look forward to being of assistance in the future should you decide to move on. ...

View all comments (1) Thank you for your review. We are really happy to hear that you are pleased with the service you received from Preston Baker. We pride ourselves on keeping our clients upto date on new properties to the market as well as the progress of sales and purchases. Its good to hear that we have met your expectations in both of these areas. Your new home is beautiful and we hope you will be really happy there in the future. ...

View all comments (1) Thank you Kathy for the lovely review. We are really pleased to have secured a sale for you and also that you have found your perfect home to move into. It has been a real team effort. We will continue to keep you updated as the sale moves forward. It has been a pleasure getting to know you it is always lovely to speak to you. ...

View all comments (1) Thank you for the wonderful review. We are really happy that you were pleased with the service. Despite the delays with the chain we managed to get there in the end. Thank you for your patience. We look forward to being of assistance to you both in the future. ...

View all comments (1) Thank you John for taking the time to review the service from Preston Baker. We are delighted to have helped you to find your dream property and we hope that you will be happy there for years to come. ...

View all comments (1) Thank you for taking the time to post a review. We are also happy that our proactive approach to marketing resulted in our prospective buyers offering on your property before we had even advertised it. We would all like to wish you well in your onward move and look forward to being of assistance in the future. ...

View all comments (1) Thank you very much for the review. I am really pleased that the process was stress free for you. I hope that you and your family will be very happy in your new home. ...

View all comments (1) Thank you for taking the time to post a review. I know how much this move meant to you and that you had waited a long time for it to happen. However, we managed to get there in the end. You and your family now have your 'dream home'. I know that you will be very happy there. ...

View all comments (1) Thanky you very much for taking the time to post a review. We try very hard to be as honest and helpful as possible and are happy that you found this to be the case. It is great to hear that you have recommended us to your parents. We look forward to being of assistance to them once they are ready for marketing to begin on their property. ...

View all comments (1) Thank you for the feedback and sorry that you were not satisfied with the service you received. I apologise that there seemed to have been a lack of clarity regarding the £300 reduction from your selling fees. This was negotiated into the agreed fee and was therefore not applicable at the end of the process. We would also like to explain that we would never knowingly mislead anyone and have made changes to our processes to prevent any confusion in the future. We were equally disappointed an ...

View all comments (1) Thank you for taking the time to post a review. I am very pleased that you were happy with the service you recieved from us. I hope that you are now settled and very happy in your new home. We would be more that happy to be of service should you decide to move on in the future. ...

View all comments (1) Thank you very much for taking the time to post this review. We are very pleased that you were happy with the service you received at Preston Baker. We aim to provide accurate marketing materials and then to keep all parties informed as we progress with the sale. I hope you are now settled and will be very happy in your new home. ...

View all comments (1) Sean, thanks for the feedback. I understand that the issue has been dealt with by Sarah Jane at the Selby office. Our service is very important to us and I know that you had previously had very good experiences with the branch. Since you have raised your issue we have now appointed Helen as a client care manager whose specific responsibility is to update sellers both before the sale has been agreed and prior to completion. I am sure that this will enhance the experience of sellers and ensure ...