94% lettings valuation accuracy
81% lettings fee satisfaction
No description for branch.
Latest Reviews
14th Jun 2024
reviewed by 'Comfort Properties Ltd'
31st May 2024
reviewed by 'Kushaby'
16th May 2024
reviewed by 'Derek Donnelly'
30th Apr 2024
reviewed by 'Grave'
23rd Apr 2024
reviewed by 'anon'
23rd Apr 2024
reviewed by 'anonymous'
Opening Hours
Address
Philip James Partnership
147 - 151 Burton Road
Manchester
Greater Manchester
M20 1LD
01614481111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 81% | £272 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 3 | 36 | 16 | 2 | 0 | 1 | 0 | 6 | 1 |
Areas covered
- m20
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Oct 27,2020
Oct 27,2020
0
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Awful. If you want your deposit back this is not the agency for you!!!
4 months after moving out and still no sign of our deposit despite following up over 10 times....
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Sep 25,2020
Sep 25,2020
0
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I wrote a negative review last year and was asked by PJ to remove it as they were dealing with the issue. The same issue is STILL not resolved and they have had £1,000 of my money for the whole of that time. They assure me ...
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Mar 01,2020
Mar 01,2020
0
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They don’t care about tenants. Didn’t prepare the flat before I moved in and ignored me when I asked to carry out some repairs. 6 months after I moved in, there are still not working things (e.g. not working lights).
The same situation ...
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Nov 08,2019
Nov 08,2019
1
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Been a tenant in same property for 22 months, rent paid on time every month. Due to problems with bank account switching service in September attempted to pay by debit card which was refused by very aggressive and rude credit controller who advised that she 'forbids' ...
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Nov 23, 2020
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I had a similar response from the majority of staff that work their. Rude and completely horrendous. The way they treat people is disgusting ...
Nov 02,2019
Nov 02,2019
0
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this helpful
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Terrible service!!
THE worst service for tenants. We had nothing but problems with the property we rented through Philip James. Filthy when we moved in, blocked drains that led to staying in a hotel for 3 weeks whilst we attempted to get Philip James to fix ...
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Aug 31,2019
Aug 31,2019
0
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I reported faulty dishwasher to Emma on Tuesday evening, next day Emma and an engineer were in touch to book a date to fix it - 5 start service!...
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Jul 17,2019
Jul 17,2019
0
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This is purely regarding Emma McCrory, maintenance advisor. She has been polite throughout quite a difficult time with a few maintenance issues, but consistently kept us in the loop and updated. Always emailed back when requested (the most important thing is to be kept updated!!) ...
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Jun 20,2019
Jun 20,2019
0
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Excellent speedy service issues sorted within a day. Fantastic and efficient service from Emma McCrory. Thank you very much for your prompt and courteous service....
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Jun 08,2019
Jun 08,2019
0
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I would like to say how well Emma has dealt with our maintenance issues. She has arranged for the correct people to get in contact in a reasonable time and has kept me updated with what is going on. Thanks Emma!...
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Feb 26,2019
Feb 26,2019
0
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We found the staff very approachable helpful and professional we would certainly recommend this branch to friends and family in the future...
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Comment on agent fees
The Agents fees were fully explained to us at the start of the process
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Jan 30,2019
Jan 30,2019
0
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I moved out of my rented apartment in Reddish after a year. Whilst living at the apartment I complained to Philip James about a broken window and another double glazed unit that had a blown seal that allowed moisture in then green mold. I was ...
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Comment on agent fees
Expensive
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Aug 02,2018
Aug 02,2018
2
people found
this helpful
this helpful
This was the worst agency i have ever been with. They only care about money! We had many problems with the property and they took so long to respond to our conplaints or to even come to the house and reaolve the issue, but as ...
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Comment on agent fees
Terrible. Too expensive and want fees for absolutley everything possible.
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Jul 16,2018
Jul 16,2018
0
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Marie made the whole process of changing agents, moving house problem free.
quick responses to questions and prompts as to when we needed to produce documents etc....
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Comment on agent fees
Quite high fees
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Jun 01,2018
Jun 01,2018
0
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Rose was incredibly responsive, helpful, friendly and very easy to deal with. She really made me feel like she cared about getting this sorted for me....
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May 19,2018
May 19,2018
0
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Danielle was fab I renewed my tennancy recently and the whole renewal process was so easilly done with so much help from Danielle, quick responses so I wasn't waiting around and it all ran so smoothly than it has done ever before in the past, ...
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Comment on agent fees
Fair prices/fees
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May 23, 2018
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Thanks you for taking the time to write such a lovely review Catherine. Philip James are delighted to hear that Danielle was so helpful with your renewal process. We wish you all the best in the future.
Kind Regards,
Lindsay @Philip James ...
May 15,2018
May 15,2018
1
people found
this helpful
this helpful
I wanted to write this review to warn about Philip James
We rented in Heaton Mersey and it cost us £700.00 per month and we paid over £400 in admin fees and over £800 deposit
We stayed for 6 months while our house was being built
we had numerous ...
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Comment on agent fees
bad
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May 15,2018
May 15,2018
0
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My friends and I were only able to sort out the return of our deposit 8 months after leaving the property due to inefficiencies with the energy company. I dealt with Rose Lococq on this matter, and she was very understanding, helpful and friendly in her ...
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Jan 30,2017
Jan 30,2017
0
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Good agent who know what they're doing. Happy use them again when my property comes up for let. Kate and Monika were excellent....
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Comment on agent fees
Fees fine
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Jan 24,2017
Jan 24,2017
0
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Me and my partner collected keys to our new flat at the weekend after a very quick turn around.
The original property we were taking (with a different agent) ended up being sold and we found ourselves with a very limited window to find somewhere ...
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Comment on agent fees
We didn't find any problem with the fees. Everything was explained before we paid a penny and there were no hidden extras.
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Jan 14,2017
Jan 14,2017
0
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I repeatedly been telling anyone from Philip James that I work nights and sleep during the day so should they need to contact me let it be no earlier than 3 pm. Couple of times this week I could hear a slight knocking on my door ...
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Comment on agent fees
definitely expected better "value for money"
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Jan 14,2017
Jan 14,2017
0
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I have been searching for a property for over a month but kept losing out. I must have used every agent in south Manchester and can honetsly say I found Sophie from Philip james to be far and away the most professional I came across. ...
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Comment on agent fees
Seemed to be the same as other agents
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Jan 09,2017
Jan 09,2017
6
people found
this helpful
this helpful
Shocking service! i had a viewing booked for the weekend 7th Jan @ 14:30. - no one turned up, i called the branch only to be told i had been sent a txt message cancelling the viewing? i had no txt or follow up phone call and ...
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Nov 30,2016
Nov 30,2016
4
people found
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Absolutely awful for student renters. Our house is damp and mouldy it literally made me ill for months. We have no working fire alarm and no back gate!! We contacted the office regularly but did not receive any assistance for month. Do not trust Kate ...
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Comment on agent fees
BAD
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Oct 06,2016
Oct 06,2016
0
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I am in the process of moving out of my flat and a new tenant is taking up the remainder of my tenancy with my previous flatmate.
Kate has been a great help, organising the entire changeover, and has been really friendly and approachable throughout. ...
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Comment on agent fees
The agent's fees are market standard.
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Sep 15,2016
Sep 15,2016
0
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The team at Withington have been great.
Kate has been excellent and an integral part of moving into our new home. Her attention to detail, professionalism and willingness to execute all elements of settling into a new home is second to none. Of real note ...
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“Jemma provided excellent service when organising refurbishments in between tenants. ......”
Aug 12,2016
Aug 12,2016
0
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Jemma provided excellent service when organising refurbishments in between tenants. Great communication and rapid updates during the move out process....
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“Accurate valuation, competitive fees, well organised open day viewings, appropriate ......”
Jul 06,2016
Jul 06,2016
0
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Accurate valuation, competitive fees, well organised open day viewings, appropriate communications and advice when first sale fell through. Would use again....
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Comment on agent fees
Competitive
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Nov 14,2015
Nov 14,2015
2
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I wanted to write this review in order to inform students NOT to rent a property from Phillip James and go elsewhere, moving out and renting off a private landlord has affirmed my feelings that Phillip James are bloody terrible...I can only speak for ...
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What agent could do to change your mind?
Deposit return has not been properly explainedAttached Filesnbsp;
Comment on agent fees
Deposit return has not been properly explained
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Nov 25, 2015
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Thank you for your comments in relation to the time you spent living in one of our managed student properties. We would like to take this opportunity to respond to the various queries you have raised in your review and will hopefully fully explain the situation.
Although you may believe that no work was undertaken at the property prior to you moving in, I can assure you that this was not the case. Your landlord completes their own maintenance works as you are aware and they did so prior to y ...
Apr 24,2015
Apr 24,2015
0
people found
this helpful
this helpful
Trisha at Phillip James has provided an unlimited level of assistance and support throughout our tenancy. Specifically for an incorrect bill from an energy company. Even after leaving the property and the agency, I've been given detailed information and advice! Always friendly, helpful, knowledgable and ...
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Comment on agent fees
We had to pay all of our fees all over again when we signed to continue the lease for a further 9 months with no changes to ours/their circumstances.
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Feb 19,2015
Feb 19,2015
0
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Just a quick review of how we found the service at phillip james and with yourself.
From start to finish we could not of asked for better service off yourself, you explained everything to us, really helpful, very quick and efficient, you knew the answers ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:11 PM 16/08/2016 by Christopher Evans
Best Letting Agent in M20 
Best Letting Agent in M20 
