93% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
85% lettings fee satisfaction
No description for branch.
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Opening Hours
Address
Philip James Partnership
Ground Floor, Oxid House, 78 Newton Street
Manchester
Greater Manchester
M1 1AL
0161 828 8200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 100% | £73,000 | £350,000 |
| Lettings | 91% | 85% | £450 | £1,475 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 33 | 2 | 77 | 28 | 12 | 1 | 16 | 1 | 2 | 8 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jan 08,2015
Jan 08,2015
0
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Hello,
Aproximately 2 years ago I was discussing with this company about a rental in the Beetham tower in Manchester. I only had one little concern, since I am in a contract, I did not want to have a 6 months contract, i wanted to pay in ...
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What agent could do to change your mind?
She could have been honest and admitted her mistake. She called me a liar, was unpolite, yelled at me and unrespectful. The manager was arrogant and from the beginning not willing to listen to our explanations.Attached Filesnbsp;
Comment on agent fees
They ripped us off 400‚£. Nothing was done, they only printed some papers and they charged us for it ‚£400+. They never contemplated giving me my money back.
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Jan 08, 2015
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Dear Alexia,
First of all I'm sorry you were not happy with your experience.
Secondly, we do not offer periodic contracts as a standard. Our minimum term agreement is 6 months.
In order to investigate further, I would need names of people that you dealt with, so if you would like to discuss this further please could you contact me via email to let me know when would be good to talk to [email protected]
Kind regards
Emma Brown
Media Manager ...
Jan 07,2015
Jan 07,2015
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I was very impressed with Libby from the offset and she (and Caroline) certainly worked extremely hard to get the property to completion before Christmas to ensure all parties were happy. Just what you need from an estate agent. It's not just about getting the ...
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Comment on agent fees
Unfortunately the accepted price was lower (<10k) than the valuation price as the agent fee was fixed it remained the same.
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Dec 23,2014
Dec 23,2014
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Great service and a pro-active approach to business. Made the transaction as smooth as possible. I would recommend to friends....
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Dec 22,2014
Dec 22,2014
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Having just completed the sale of my flat, I could not have been happier with the service that the Philip James team provided. Libby, Mark and Caroline helped the sale progress every step of the way. Right from the initial photos being taken through to ...
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Comment on agent fees
Extremely competitive fees, well worth it.
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Dec 21,2014
Dec 21,2014
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I moved to Manchester from Dublin with work and i remember the potential stress of moving country and trying to find a place to live etc. Philip James diffused all that for me. They found me the most amazing apartment next to my work. I ...
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Dec 19,2014
Dec 19,2014
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Excellent service throughout. Libby was great as even though was a low value property and so minimum fees she was fully professional, reassuring and excellent at supporting throughout the process. SO good to work with. Really made me feel better about everything and really cared.
...
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Dec 15,2014
Dec 15,2014
1
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At all times I found both the service and communication with Philip James to be brilliant. When there were queries or questions that I needed to forward to my solicitor, it was prompt and clear.
Very happy overall and would recommend using this agent going ...
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Nov 20,2014
Nov 20,2014
1
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Great letting agents. Good Communication. They deal quickly with the issues. Really efficient when it comes to find new tenants, result : almost no void period, which as landlord is really appreciable! Higly recommended...
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Nov 18,2014
Nov 18,2014
1
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Cannot praise this branch enough, the service we have received from them is second to none. Whilst viewing the property I called the office and spoke to Jemma who let us pay the deposit there and then to secure the letting and also to take ...
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Comment on agent fees
Bit pricey, but after all you get what you pay for!!!
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Nov 12,2014
Nov 12,2014
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Harry was very professional and helpful. He has a very positive and friendly manner too. We were very impressed with his approach to the whole process. We feel confident that we could contact him in the future if we need anything....
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Oct 27,2014
Oct 27,2014
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I have now bought two apartments through Philip James. On both occasions it was Libby who managed the sale. What should have been straight forward turned out to be very long and complicated transactions, partly due to vendor's solicitors dragging their feet and partly because ...
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Oct 24,2014
Oct 24,2014
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As a property dealer, I use Agents all the time. Libby and Caroline are very professional and productive to deal with, absolute pleasure to work with selling 3 of my properties................I couldn't fault them, they were initially keen to get the business, but them continued ...
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Oct 23,2014
Oct 23,2014
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Libby at Philip James was fantastic.
I saw the property, that at the time was tenanted, and so accordingly priced.
I immediately made a reduced offer, which was accepted. Unfortunately, the solicitors I used were not great and so the conveyancing dragged on for nearly ...
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Oct 23, 2014
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James,
I just wanted to thank you for your kind comments. Six months for a sale to go though is a really long time and we were really glad we could keep everything going for you and the vendor. Your case just highlights how important it is to have a good solicitor.
Many thanks,
Libby ...
Oct 22,2014
Oct 22,2014
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I meet several staff members .. honestly only one was really helpful and understanding . He helped me to understand every single step since I'm new in town . However only one issue is that the apartment wasn't cleaned as we expected which really exausted us !!! Other than ...
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“Philip James Property ¢â‚¬ËœManagement'Philip James claims to have ¢â‚¬Ëœthe best ......”
Aug 14,2014
Aug 14,2014
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Philip James Property ¢â‚¬ËœManagement'
Philip James claims to have ¢â‚¬Ëœthe best team in town,' a rather bold statement and one I strongly disagree. Having lured us in with friendly faces and promises of fast action on any issues we entered our contract with high ...
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What agent could do to change your mind?
They could have fixed the leak when we first reported it. Or even just sent someone round to assure us something was being done. Once they had set the cockroach traps they should have sent someone round to collect them. When ringing up to ask about a seemingly faulty dishwasher and being told someone will ring me back the next day. Not having to wait a week until I call back again. They should have replaced the carpets when they told us they would. They should have dealt with the leak issue themselves rather than sending us to get the tenants upstairs detail, and getting us to email them pictures. The should not have rang us after we had left. Asking where the internet plug is. The should not have rang us after we had left to ask which electricity supplier we used.Attached Filesnbsp;
Comment on agent fees
There was no rolling contract offered after our first 6 months. ‚£150 admin fee to stay.
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Aug 14, 2014
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I am sorry to hear you did not enjoy your tenancy at a property that we manage. We always strive to provide excellent customer service and I am surprised to read you were met with answering machines as we have a full time receptionist answering our phones and if they are busy, we have numerous staff that pick up the calls to prevent any missed calls. We also software in place to measure any missed calls and there are very few of these.
The issue with the carpet beetle larvae was not apparent ...
Jul 25,2014
Jul 25,2014
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I needed to rent my property out which is near the centre of Manchester and phoned a number of Estate Agents up to get a feel for the market. The first member of staff I had contact with at Philip James was very helpful and ...
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Comment on agent fees
Very competitive
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Jul 16,2014
Jul 16,2014
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I can highly recommend Philip James both as letting agents and estate agents. Attention to detail second to none, maintaining communication with all parties promptly, dealing with issues efficiently and timeously. My investment may have been a mistake but the best thing I did was ...
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Jun 25,2014
Jun 25,2014
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I would like to say a special thank you to Danielle Beswick for finally sorting the issues in my flat, really friendly and efficient service - a big thank you!!
I had previously tried to get this sorted with the maintenance team however often my ...
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Jun 24,2014
Jun 24,2014
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I received excellent service, guidance and information from the beginning with the whole team. Everyone was extremely helpful, honest and approachable with all types of queries. They called or emailed when they said they would and nothing was too much trouble. I would not hesitate ...
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Jun 09,2014
Jun 09,2014
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Rang countless times, left several voicemails and sent several emails to arrange a viewing for an apartment. Every time I rang I was told someone would call me back but they never did!
Either the apartment never existed and it was just to lure customers ...
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What agent could do to change your mind?
Could have rung back to arrange a viewing would have been nice!Attached Filesnbsp;
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Jun 17, 2014
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Dear Simon, I am sorry to hear that you never received a reply to your requests. We have recently introduced a overflow call answering service to help with the high volume of calls into our office. However this does not seem to have worked and we have therefore turned that service off now. Please forward me your telephone number and I will do my utmost to assist your with your request. Many thanks Rob Cuffe Director 0161 828 8200 - [email protected] ...
Sep 02,2013
Sep 02,2013
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I have been renting with Philip James for the past 2 years and have just finished my tenancy.
Overall I'd say they are a good letting agent. I'll list my pros and cons below...
PROS:
1) I asked for new blinds and mattresses to be delivered/installed ...
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Sep 02, 2013
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Thank you Steven for your review and we are sorry that your tenancy was not all it should have been.
We would like to respond to your comments:
PROS
1) As a letting agent we are at the mercy of a landlord's instructions. We advise where possible but (without knowing which property you lived in) we believe that the landlord was unwilling to replace the furnishings until we informed him of your requests as a condition of you becoming his tenant.
2) We do try to resolve repair issues as soon as ...
Jul 14,2013
Jul 14,2013
5
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I rented a Phillip James property with a friend. On viewing properties, I have to say Phillip James were very accommodating and very easy to get in touch with. They appeared professional, competent, friendly and before moving into a property I had no reason to ...
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What agent could do to change your mind?
Philip James would have to majorly improve their customer services before I ever considered even viewing a property listed by them in the future.Attached Filesnbsp;
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Aug 30, 2013
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1) The property was not advertised with parking and that is why it did not appear in the tenancy agreement.
2) Our maintenance software allows us to recall a previous meter reading within seconds and we also hold details of where the meters are in the blocks. We apologise if this tenant feels that we have not answered her queries but as this information is so easily available to our staff we are surprised that they didn't provide this immediately. Obviously the readings were provided to her as ...
May 17,2013
May 17,2013
5
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I was moving back to the UK for after travelling, I rented a flat from philip james pretty much as soon as I got back. I requested that a modem that was coming from my new ISP be delivered to them as I didn't have ...
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Dec 07,2012
Dec 07,2012
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Having just completed on a sale with the city centre office I would like to thank the sales department for everything they have done to make my sale and purchase go so smoothly I would certainly recommend the company to anyone looking for a good ...
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Sep 13,2012
Sep 13,2012
1
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My daughter rented a property from these sharks... My advice is READ the small print and make sure you know what you are getting into with this agency, especially what fees they charge on renewal, early leaving, and leaving.
They have admin fees all over ...
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What agent could do to change your mind?
If the agent waived the cleaning fee, the further admin fee, the weeks rent paid (when they had the possession of the flat!!!), and in future clearly highlighted what all costs involved would be it would go a long way to putting this right. Seems they dont want to know or just dont care.Attached Filesnbsp;
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Oct 15, 2012
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We do charge a resign fee just like other agents and we also charge a fee if the tenant wishes to break the contract and leave early. The landlord cannot be expected to pay another let fee to find a new tenant just because a tenant wants to break a legal contract.
The comment about a full weeks advance rent when the property was vacated makes no sense at all unless the tenant did break their contract and leave early in which case she was liable for rent until the new tenant moved in.
Deposits ...
May 08,2012
May 08,2012
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I rented a flat from these guys purely because they were the first office I came across when I got out of the station at Deansgate. I'm not sure how they compare with other agents in Manchester (I'm from Glasgow) but everything was really efficient ...
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Nov 11,2011
Nov 11,2011
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I rented a property with Philip James Partnership. I looked around nearly every agent in the city centre and I have to say the service I got while looking for a property and the service from the property management department after I moved in was ...
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Nov 10,2011
Nov 10,2011
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I am a Landlord with 27 Properties and Philip James have managed them for the last five years and I am delighted with their service in Managing my properties and letting the properties when they come empty. They have never missed paying me each month and ...
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Jul 29,2011
Jul 29,2011
3
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What an awful agency. I will list some of the problems I had from renting a flat from them.
Repair took ages and required lots of emails and phone calls and, most importantly, patient. They kept sending the same guy who didn't know how to ...
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Jul 28,2011
Jul 28,2011
3
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Awful Awful agency, tried to take all of our deposit for cleaning even though the apartment was cleaner when we moved out that when we moved in! We had to take the case to the TDS and luckily we got all of our deposit back ...
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Tenant Fees
Early Termination
Early Termination:
If a tenant requests to terminate their tenancy agreement prior to the tenancy end date, an administration fee as standard of £780 including vat (£650 + vat) will be payable, this amount will never be more than the remaining rent due on the contract (For example, if there is only 2 months left on your contract and the rent is £300 a month then the fee will be amended).
Philip James do not charge tenancy administration or agency fees to tenants who wish to renew their tenancy, in line with the tenant fees act 2019.
Philip James reserves the right to amend the schedule of fees upon providing reasonable notice in writing.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:07 AM 10/01/2022 by allAgents
Best Letting Agent in M3 
