We do hope that the service we provide excels your expectations and you find our company meets the standards we aim to achieve at all times. In keeping with good business practice, Peter David Properties, a Member of The Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman. If you believe you have a complaint, please write in the first instance to the Manager at the address as below: Miss. Lucy Cowling - [email protected], 213 Halifax Road, Huddersfield, HD3 3RG. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Director: Mr. Richard. Cowling (Director) Peter David Properties 102 Commercial Street, Brighouse, HD6 1AQ [email protected] In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification We would hope we can resolve any issues for you. However, we do appreciate on occasions things can go wrong and customers feel the need to complain. We hope the above clarifies our procedures.