88% lettings valuation accuracy
90% lettings fee satisfaction
About Penney & CoSince we set up in 1959 Penney & Co has been selling and letting the best properties in the area. Along the way we've acquired a reputation as an agent of reliability, honesty and the utmost professionalism. We strive always to get the best possible prices whatever the market, whilst ...
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About Penney & Co
Since we set up in 1959 Penney & Co has been selling and letting the best properties in the area. Along the way we've acquired a reputation as an agent of reliability, honesty and the utmost professionalism. We strive always to get the best possible prices whatever the market, whilst also delivering a five star service to all our clients.
We have a wealth of knowledge of our local market and you will find our friendly, dedicated, approachable team ready to help. Get in touch if you are looking to buy, sell, rent or let your property.
Our Services
Valuation
Penney & Co provides a free, no obligation valuation service. We can advise you on every aspect of selling your property and current market trends.
Opening Hours
We are open until 7pm weekdays and 5pm Saturdays.
Marketing & Advertising
Our high profile direct marketing and regular newspaper adverts mean that we are the agent of choice in attracting buyers for property in our area.
Production of Particulars
These will be presented to a high standard, with external and internal photographs where appropriate and a floor-plan. We will ensure that any main selling features are suitably highlighted.
Email Alerts
We have a large database of active buyers looking for property and we will automatically inform suitable buyers of your properties availability by email.
Internet Advertising
Our website, and mobile site, is continually updated. Most buyers have access to a computer so it is no surprise that the majority of successful 'home movers' use the internet as a prime tool to search for property.
Since we set up in 1959 Penney & Co has been selling and letting the best properties in the area. Along the way we've acquired a reputation as an agent of reliability, honesty and the utmost professionalism. We strive always to get the best possible prices whatever the market, whilst also delivering a five star service to all our clients.
We have a wealth of knowledge of our local market and you will find our friendly, dedicated, approachable team ready to help. Get in touch if you are looking to buy, sell, rent or let your property.
Our Services
Valuation
Penney & Co provides a free, no obligation valuation service. We can advise you on every aspect of selling your property and current market trends.
Opening Hours
We are open until 7pm weekdays and 5pm Saturdays.
Marketing & Advertising
Our high profile direct marketing and regular newspaper adverts mean that we are the agent of choice in attracting buyers for property in our area.
Production of Particulars
These will be presented to a high standard, with external and internal photographs where appropriate and a floor-plan. We will ensure that any main selling features are suitably highlighted.
Email Alerts
We have a large database of active buyers looking for property and we will automatically inform suitable buyers of your properties availability by email.
Internet Advertising
Our website, and mobile site, is continually updated. Most buyers have access to a computer so it is no surprise that the majority of successful 'home movers' use the internet as a prime tool to search for property.
Latest Reviews
View all Reviews 25
5th Feb 2018
reviewed by 'ANNA'
14th Nov 2017
reviewed by 'JoshBullock'
14th Nov 2017
reviewed by 'Monica'
14th Nov 2017
reviewed by 'Dave'
13th Nov 2017
reviewed by 'Stewart'
11th Nov 2017
reviewed by 'James'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 88% | 90% | £750 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 1 | 13 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- KT2
- KT1
- KT6
- KT5
- KT9
- KT8
- TW11
- TW10
- SW10
Address
17-21 Richmond Road
Kingston Upon Thames
Greater London
KT2 5BW
020 8546 8715
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
No Properties
Feb 05,2018
Feb 05,2018
0
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Recently we have worked with Lisa Henderson to return the rental property to the landlord and Lisa made this process very smooth for us. She was there for us and helped us to choose the best option with the property handover and to redeem the ...
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Nov 14,2017
Nov 14,2017
1
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Since Lisa has taken over , I must confess , I feel at ease . Normally this is a chore , but with Lisa it all feels comfortable and her attitude is excellent and she is very helpful and simply gets things done ..
Lisa thank you for making my ...
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Good
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Nov 14,2017
Nov 14,2017
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Lena has recently taken over as property manager for our flat. Recently we had an issue with our shower pump and Lena was very quick to help us with the issue and our previous communications have been fantastic. She is always reachable and always returns ...
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Nov 14,2017
Nov 14,2017
1
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Since taking over the management of my apartment, Lena has been fantastic. From her first introduction to me to the relentless chasing she is doing of my not so responsive managing agent at the moment. She's communicates regularly which is the key to everything. I ...
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Good
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Nov 13,2017
Nov 13,2017
1
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I have a portfolio of properties in the Kingston / Surbiton area and have found Lisa to be excellent with dealing with all of our property maintenance being very responsive and informative.
Jade is excellent at getting on the case and always seems to find the ...
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Comment on agent fees
i am happy with the fees i am paying
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Nov 11,2017
Nov 11,2017
1
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Lisa has been on the ball dealing with our enquiries. Lisa responds quickly & efficiently to calls and concerns. She has also been considerate and has empathised with our difficulties in getting rent paid on time....
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Nov 10,2017
Nov 10,2017
1
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I just wanted to make sure that it is known how great Penney ad Co are as an agent. The lettings team, Jade and Ben and the property manager Lisa have been so helpful from the moment we moved in. Any maintenance issues have been ...
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Good
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Nov 10,2017
Nov 10,2017
1
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We have been letting a few properties through penny for past years and the firm has always provided good service and the current team of Ben as the letting manager, director and Lisa ,the property manager, have exceeded our eection and have been providing five ...
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Comment on agent fees
Good and competitive
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Oct 10,2017
Oct 10,2017
1
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Great property management service from Lena and always follows up after. Very helpful and gets back to me within a day...
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Oct 17, 2017
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(1)
Dear Danielle,
Thank you very much for your great review regarding your experience with Penney & Co. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Asma Customer Relations Manager ...
Oct 09,2017
Oct 09,2017
1
people found
this helpful
this helpful
Lisa Henderson is a very efficient property manager, and has definitely got excellent communications and marketing skills.
She makes herself available, when needed, and is a very dynamic and trustworthy agent....
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Comment on agent fees
not able to judge on this yet
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Oct 17, 2017
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(1)
Dear Steve,
I am writing to say thank you for your kind comments about the service you received from Penney & Co. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Asma Customer Relations Manager ...
Jun 26,2017
Jun 26,2017
1
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Penney & Co, Kingston branch ( Jade and Ben) have been professional and efficient during the whole process. The property was also with another letting agent who were unable to find tenants. They were available and happy to answer any queries I had promptly. Jade was constantly ...
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Jul 03, 2017
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(1)
Dear Masood,
Thank you for your review regarding your experience with Penney & Co. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Asma Chughtai Customer Relations Manager ...
Feb 27,2015
Feb 27,2015
1
people found
this helpful
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From the first veiwing through to completion of the tenancy agreement and moving in Michael was very effcient and helpful. Viewings were set up to suit our availabilty and were on time with a courtesy and freindly showing of the flat. Once we had paid ...
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Apr 27, 2015
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(1)
Hello,
I am the Customer Services Manager here for Penney & Co group and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Oct 15,2014
Oct 15,2014
1
people found
this helpful
this helpful
We were first time renters, and had dealt with a couple of other (very unhelpful) lettings agencies, Penney & Co were absolutely brilliant! On the viewing we had the agent was knowledgable and relaxed, We then dealt with Amy through phone calls and e-mails. She was ...
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Nov 11, 2014
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Hello,
I am head of customer services here at Penney & Co and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Oct 08,2014
Oct 08,2014
1
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Amy was incredibly helpful and attentive throughout the whole experience. I would have no hesitation in recommending you a friend....
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Oct 14, 2014
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Hello,
I am head of customer services here at Penney & #Coand I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Sep 23,2014
Sep 23,2014
1
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Michael was looking after us from beginning and he had very professional approach. He was also very helpful and friendly and nothing was a hassle for him. We couldn't ask for better service really and would recommend Penney & Co if you're looking for a new ...
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Oct 14, 2014
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Hello,
I am head of customer services here at Penney & Co and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Aug 17,2014
Aug 17,2014
1
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Having let properties through Penney & Co over many years, I was somewhat concerned when there was a change of ownership last year. However, after a few initial problems, the new members of staff have proved to be extremely helpful and efficient in every way. They ...
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Aug 19, 2014
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Hello,
I am head of customer services here at Penney & Co and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Jul 30,2014
Jul 30,2014
1
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The service at Penny&Co was excellent, All questions and concerns we had when renting out house were answered quickly and their was always someone to talk to during the whole of the process. The process itself was very simple with only one contract to ...
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Aug 26, 2014
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(1)
Hello,
I am head of customer services here at Penney & Co's group office and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Jul 29,2014
Jul 29,2014
1
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From the beginning, Penny and co have showed top professionalism and efficiency when dealing with customers like myself. Key information regarding the property has always been notified to us on time without delay....
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Jul 28,2014
Jul 28,2014
1
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All members of staff who have dealt with my tenancy have been incredibly helpful. They have been easily contactable, replying to emails within a short amount of time, and dealing with any problems to the best of their ability....
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Jul 28,2014
Jul 28,2014
1
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Penney & Co - in particular Jordan, provided a level of assistance and support throughout, which we have not previously experienced from an estate agent. I would highly recommend them....
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Jul 28,2014
Jul 28,2014
1
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I have found in the past that real estates can be difficult to deal with and I very rarely have a positive experience but both Georgia and Jordan have been so helpful, extremely flexible and always provide what is needed. Any time there is advice ...
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Jul 14,2014
Jul 14,2014
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Appear to be professional buy i do not think they have looked the word up in a dictionary.
Viewed a property and offered asking price for it to be increased by a another £100 by the next morning.
Also promised by Michael on the first day ...
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Jul 15, 2014
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(1)
Hello Hanif
I am really sorry to hear that you have been unhappy with the service provided by our team at Penney's. I am head of Customer Services and I wondered if I could be of any further assistance?
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. The Area Director has also seen you post and is looking into your complaint, but we would of course like the opportunity to di ...
Mar 31,2014
Mar 31,2014
1
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Very hands-on and personable business where nothing is too much trouble. The staff are very welcoming and always remember our details as a landlord, even when dealings with them may be months apart. Penney & Co will always go the extra step to help their customers. ...
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Apr 01, 2014
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Hello,
I am head of customer services here at Penney & Co and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Jan 19,2013
Jan 19,2013
4
people found
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Having rented properties for the past 20 years Penney & Co are without doubt the most aggressive and pompous agents I have dealt with. They hiked the rent without the owner knowing and entered my property when ever they liked without prior notice and when I wasn't ...
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Mar 11,2010
Mar 11,2010
3
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I initially liked Penney and Co because they are independent, local, friendly and straight-forward. However they quickly proved to be unreliable, uncommunicative, and unhelpful. This even went as far as changing agreed rental prices and publishing them without discussing with me, and then unbelievably negotiating ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:49 AM 23/12/2014 by Jordan Henderson
Best Letting Agent in KT2 
