96% sales valuation accuracy
96% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
We’ve been selling and letting property in south east London for over 40 years. Our trusted team possess unrivalled knowledge and are committed to helping you achieve the best for you and your family. We don’t consider ourselves to be agents, with whom you have a transactional relationship, but ...
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We’ve been selling and letting property in south east London for over 40 years. Our trusted team possess unrivalled knowledge and are committed to helping you achieve the best for you and your family. We don’t consider ourselves to be agents, with whom you have a transactional relationship, but partners helping you fulfill your goals. We’re dedicated to helping you realise your ambitions and providing you with respectful, honest and expert service.
Here’s to a better future together.
Here’s to a better future together.
Latest Reviews
19th Dec 2024
reviewed by 'Rebecca'
16th Dec 2024
reviewed by 'Mel'
2nd Dec 2024
reviewed by 'Roy Williams'
30th Nov 2024
reviewed by 'wiktoria'
12th Nov 2024
reviewed by 'Kelly Lynch'
Opening Hours
Address
Pedder
Pissarro House, 77A Westow Hill
Crystal Palace,London
Greater London
SE19 1TX
020 8702 9333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 96% | £236,440 | £3,200,000 |
| Lettings | 93% | 95% | £900 | £3,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 1 | 74 | 4 | 71 | 3 | 75 | 2 | 12 | 4 |
Areas covered
- SE19
- Crystal Palace
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Nov 19,2018
Nov 19,2018
2
people found
this helpful
this helpful
When my existing tenant left Scott found new tenants quickly and effectively for my one-bed flat in SE25. Scott gave me regular updates and made the process as smooth as possible. I would recommend both Scott and Pedder to other Landlords in the area....
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Nov 15,2018
Nov 15,2018
0
people found
this helpful
this helpful
We have been letting our property through Pedder for several years and have been particularly impressed by Ellie. She is very efficient and organised and is quick to act on any issues which arise. She has a good relationship with us and with our tenants. ...
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Comment on agent fees
Agents fees seemed fair.
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Yes
Nov 15,2018
Nov 15,2018
1
people found
this helpful
this helpful
Ryan was actually the first agent i met when i started searching for my first flat. After around 4 weeks of looking he had helped me to find my first home which i am now happily living in!!!
The service from Ryan and Pedder was far ...
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Nov 15,2018
Nov 15,2018
4
people found
this helpful
this helpful
I have been using Pedder's services since 2015, finding myself in the position to rent my flat in Crystal Palace. Scott has always managed to find excellent tenants - and quickly - for me, while John, who manages my property, is extremely helpful, well organized, kind ...
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Comment on agent fees
In line with the market
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Yes
Nov 12,2018
Nov 12,2018
1
people found
this helpful
this helpful
Ellie is brilliant - super responsive and completely understands when something needs fixing urgently. A pleasure to deal with. Highly recommended....
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Nov 12,2018
Nov 12,2018
2
people found
this helpful
this helpful
Our letting agents Scott and Chloe was very reactive and ready to reply to e-mail or to reply to phone.
We had a good experience renting our first flat with Pedder.
I do recommend them!...
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Comment on agent fees
Correct
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Yes
Nov 12,2018
Nov 12,2018
0
people found
this helpful
this helpful
Ellie went above and beyond to make sure I was happy with the repairs and kept me informed every step of the way. Perfect service...
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Comment on agent fees
Good
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Yes
Nov 12,2018
Nov 12,2018
0
people found
this helpful
this helpful
Ellie has always been very helpful dealing with all maintenance and she is on the ball-very pleased. Great service...
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Yes
Nov 12,2018
Nov 12,2018
0
people found
this helpful
this helpful
I have had the pleasure of dealing with Ellie. She is always extremely efficient and is also very knowledgable. Highly recommend!!...
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Nov 11,2018
Nov 11,2018
1
people found
this helpful
this helpful
Ellie has helped us on several occassions now when the property we are renting needed maintenance. She is very helpful and really does her best to get things sorted....
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Yes
Nov 09,2018
Nov 09,2018
3
people found
this helpful
this helpful
I have used Pedder Crystal Palace on several occasions, and now across all their services. I first purchased my property with them in 2013, I used them to sell on my behalf in 2017 and most recently to find me a tenant for rental in 2018. Both Scott ...
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Comment on agent fees
Very reasonable and in line with, or slightly below, the competitors. They also offer discounts on fees for repeat business.
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Nov 08,2018
Nov 08,2018
4
people found
this helpful
this helpful
Scott and the Pedder team were very helpful and attentive during our move. We felt we were in reliable hands and were there to answer any questions and resolve things quickly.
Would definitely recommend this agent!...
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Comment on agent fees
Average fees, happy to pay them as they were efficient and felt as ease.
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Yes
Nov 08,2018
Nov 08,2018
0
people found
this helpful
this helpful
Our letting search with Pedder was easier than any other agency in the area. The time they put in to understand your requirements and seek out the right properties is more than we got from any other agent....
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Oct 18,2018
Oct 18,2018
4
people found
this helpful
this helpful
We are very satisfied that we chose Pedder. Our agent Scott was very kind, patient and always available to answer our calls and e-mails straight away which we really appreciated. He was clear and efficient in dealing with the letting procedures. For these reasons we ...
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Oct 18,2018
Oct 18,2018
3
people found
this helpful
this helpful
Neel has been very helpful, available and professional throughout my whole renting process.
He was able to find me a suitable apartment quickly, in the area where I was looking and for a really good price, making sure all would go through smoothly.
He was ...
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Comment on agent fees
I believe the administration fee I paid has been worth the type of service I have received.
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Yes
Sep 27,2018
Sep 27,2018
3
people found
this helpful
this helpful
As a 'semi-professional' landlord I have used Pedder in CP for several years to find tenants and also employed them for other ad-hoc matters. I invariably deal with Chloe and Scott and have always found them reliable, efficient, and friendly, and would have no hesitation ...
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Comment on agent fees
Fine
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Yes
Aug 23,2018
Aug 23,2018
3
people found
this helpful
this helpful
Sold my flat in Crustal Palace in August 18. A difficult time to be selling but the team at Pedder did a good job of finding me a buyer when there weren't many of them around. Charles was my main point of contact and he was ...
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Comment on agent fees
Average for the market
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Yes
Aug 08,2018
Aug 08,2018
4
people found
this helpful
this helpful
Scott was absolutely amazing from the beginning. Dedicated to our cause, so efficient and by far the most helpful and friendly lettings manager I have come across.
Thank you for making everything so easy for us....
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Comment on agent fees
good
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Yes
Jul 27,2018
Jul 27,2018
4
people found
this helpful
this helpful
Scott has honestly been amazing from the beginning, from having impeccable communication with us to quick replies and a genuinely nice guy. His pleasantness was felt every time you spoke to him. Always helpful with every question you had, no matter how many times you ...
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Comment on agent fees
Agent fees fair and affordable
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Yes
Jul 03,2018
Jul 03,2018
4
people found
this helpful
this helpful
As a landlord I totally tryst Chloe and Scott. They work very hard to find the right tenant and are reassuring. It is a shame that The account management team are very poor in communication and support... I have to chase to get responses, which ...
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Comment on agent fees
Fees are very good and competitive for landlord rental.
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Feb 20,2018
Feb 20,2018
2
people found
this helpful
this helpful
Pedders and especially Jenny Emerson at the Crystal Palace office did a great job in selling our flat. Jenny is an excellent communicator who showed determination and tenacity throughout the selling process. She has a a very good future....
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Jan 11,2018
Jan 11,2018
3
people found
this helpful
this helpful
I have found the staff at their lettings agency rude and unscrupulous. We were on a rolling contract and agreed to a rent increase without quibbling. Peddlers trickled us into signing a fixed term agreement and charged us £120 for doing so. (This practice of charging ...
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Comment on agent fees
£120 for renewal fees to tenants and a host of other fees when you start a tenancy rip-off. They know they can get away with it because of the housing shortage in London.
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Jan 12, 2018
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(1)
Hi There,
I was sorry to read your above email. Please contact me on [email protected] with more details and I will look into your complaint. I have spoken to the director of our property management team who had the following points;
1. The renewal fee is £100.00 + VAT (£120 INC VAT) per property not per tenant
2. Our fees are open and transparent and are among the most reasonable in the industry. We also do not charge for providing a reference like other agents do
3. They ar ...
Sep 13,2016
Sep 13,2016
4
people found
this helpful
this helpful
Really disappointed with Pedder. I sold my property through them but it seemed very much as if they were acting for the purchaser (who also wanted to rent my flat out post purchase) than for me. Huge conflict of interest. They only had one viewing ...
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Comment on agent fees
ok at 1.5% but am unsure now that I received the best price
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Aug 10,2016
Aug 10,2016
1
people found
this helpful
this helpful
We were extremely pleased with the outstanding service provided by Pedder Crystal palace branch. The marketing approach and communication provided was faultless and we were constantly kept in the loop. Thank you Bill, Lara & Nina...
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Comment on agent fees
Very pleased with the fees which were negotiated
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Jul 15,2016
Jul 15,2016
1
people found
this helpful
this helpful
We were very happy with the support we received from Pedder in selling our flat. They were extremely helpful in advising on pricing, thanks to which we achieved a very quick turnaround and a fair offer. There was no pressure at all to inflate the ...
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Comment on agent fees
Fair. More than competitive.
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Yes
Apr 22,2016
Apr 22,2016
3
people found
this helpful
this helpful
Do not use Pedder Crystal Palace as a vendor. It's as simple as that. They are aggressive and do not look after their client's interests. They value your property low to impress you with a quick sale, but they pressure you to reduce the price ...
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Comment on agent fees
Average fees, extremely bad and rude service.
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Dec 09,2015
Dec 09,2015
2
people found
this helpful
this helpful
I found Pedder deceitful and pushy from the start. Their sales technique has ranged from sneakily prying (calling the estate agents we are selling through and asking them questions about us and trying to contact our mortgage provider to find out information about us) to ...
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Aug 20,2015
Aug 20,2015
6
people found
this helpful
this helpful
Pedder have shown a total lack of attention to detail, with staff responding to emails which I've tried to escalate via management structure, with totally stock answers, repeated from emails 2-3 weeks earlier. It shows that management don't really know what's going on and follow-up ...
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Oct 10,2014
Oct 10,2014
2
people found
this helpful
this helpful
I went yesterday with my sister at the Crystal Palace branch of the company in the attempt to receive an advice and to look for a place to rent within that area. We have been told to wait to speak with one of the members ...
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Feb 17,2014
Feb 17,2014
2
people found
this helpful
this helpful
What a farcical experience. Estate agent turned up to our viewing late. And, bizarrely, hadn't brought keys with him so we couldn't view the flat at all. Whilst somewhat apologetic, he didn't seem hugely concerned that he had wasted our time by dragging us to ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 12:09 PM 15/02/2023 by allAgents
Best Estate Agent in SE19 
Best Estate Agent in South East London 
