100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
84% lettings fee satisfaction
Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have four offices in Jesmond, Heaton, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All ...
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Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have four offices in Jesmond, Heaton, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All four offices are superbly situated in the busiest parts of their area for Residential Lettings & Sales.
The company focuses residential sales and lettings. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements.
As members of all of the main industry professional bodies we strive to take on and achieve the best standards.
The company focuses residential sales and lettings. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements.
As members of all of the main industry professional bodies we strive to take on and achieve the best standards.
Latest Reviews
31st May 2024
reviewed by 'Laura'
31st May 2024
reviewed by 'Ashleigh'
19th Feb 2024
reviewed by 'Scott'
18th Dec 2023
reviewed by 'Maja'
18th Dec 2023
reviewed by 'Maja'
Opening Hours
Address
Pat Robson & Co Ltd
20 Osborne Road
Jesmond,Newcastle upon Tyne
Tyne and Wear
NE2 2AD
0191 20 90 100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £65,000 | £1,300,000 |
| Lettings | 100% | 84% | £312 | £3,328 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 115 | 37 | 23 | 0 | 10 | 0 | 6 | 1 |
Areas covered
- NE2
- Newcastle-upon-Tyne & surrounding areas
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Oct 07,2018
Oct 07,2018
0
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I can recommend Pat Robson to anyone that wishes to sell or purchase a home. The service you receive goes over and beyond. My solicitor also commented on how she had never known an estate agents to keep everyone in the chain updated weekly and ...
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Comment on agent fees
I thought the fees were very reasonable
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Oct 10, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Oct 02,2018
Oct 02,2018
0
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Pat Robson were very professional and helpful in all ways. Any issues we had were solved quickly and efficiently by Laura....
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Comment on agent fees
Reasonable fees
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Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Sep 27,2018
Sep 27,2018
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Pat Robson & Co have been wonderful whilst we moved in. Laura tended to all our queries and issues without delay in a lovely manner. The online reporting of maintenance repair is a handy addition that we had not had the pleasure of before, too!...
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Comment on agent fees
Not so great. Very high compared to others we have had over the last few years.
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Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Sep 13,2018
Sep 13,2018
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Pat Robson have been very helpful with me concerning my financial situation over the past couple of months regarding payments for my new house and I would like to thank Maura specifically for assisting me with this problem. Apart from that Pat Robson have usually ...
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Comment on agent fees
good
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Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 31,2018
Aug 31,2018
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I have found that pat Robson and Laura young in particular has been really good this year. If we've had a problem as soon as we ring up they have sorted it out efficiently and quickly....
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Comment on agent fees
Good
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Oct 04, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 31,2018
Aug 31,2018
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Staff were all very helpful and made sure we could move in promptly since we needed a property fast. Walked us through the whole process from start to finish. Great service would highly recommend!...
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Comment on agent fees
Good
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Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 31,2018
Aug 31,2018
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I thought pat Robson was a really good agency. When we had any problems they were quick to turn up at our door and help out. Would definitely go with them again....
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Comment on agent fees
We lost a bit on deposit and had to pay an admin fee but overall was good
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Oct 04, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 29,2018
Aug 29,2018
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My housemates and I had a lot of trouble with our last estate agent; moving to Pat Robson was a great decision. Any problem we had we could call Laura and she was always happy to help. No matter what was wrong with the house ...
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Comment on agent fees
Bad
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Oct 04, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 27,2018
Aug 27,2018
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I just wanted to write a positive review for Pat Robson letting agents. I've been a landlord with them before and they were very good back then. More recently I needed a rental property finding as fast as possible so that I could move out ...
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Comment on agent fees
I thought the fees were reasonable.
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Oct 04, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 24,2018
Aug 24,2018
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Everything was dealt with quickly and easily. If we ever had an issue arise we were sent help by the agency quickly! I have no complaints from our years tenancy!...
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Comment on agent fees
I believe pretty standard.
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Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 24,2018
Aug 24,2018
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Overall the experience with pat robson was positive, the house was in great condition when we moved in and the in person inspection through the house upon moving in was helpful and I knew we were in good hands as opposed to a previous estate ...
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Comment on agent fees
The initial fee which was around £900 in one payment was very hard for students to pay for and would preferably be done in instalments ot over time.
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Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 22,2018
Aug 22,2018
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I've recently moved into a rented property, let and managed by the Jesmond office of Pat Robson. We've dealt with Danielle, who has been really helpful and always contactable via e-mail. Compared to other estate agents I've used previously, I've been impressed by Pat Robson; ...
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Comment on agent fees
Reasonable compared to other estate agents in the area.
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Aug 23, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 21,2018
Aug 21,2018
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I was a little hesitant when first signing with Pat Robson as I had heard mixed reviews. However, Pat Robson (specifically Laura Young, our property manager) has been excellent. Whenever we have had a problem it has been fixed straight away. We were given a ...
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Comment on agent fees
First agent I have ever signed with so could not say
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Aug 23, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 21,2018
Aug 21,2018
1
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The member of staff who was managing our property failed to deal with a number of problems with the property after persistent emails from myself. The sofas we had were in terrible condition upon arrival in September and were not replaced till May when the ...
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N/A
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Aug 23, 2018
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Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Please can you contact me via e-mail at [email protected] with further details on the issues raised I will strive to respond to you as soon as possible. ...
Aug 17,2018
Aug 17,2018
0
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Communication was very quick when we reported problems and we were always kept up to date with things by Laura. She tried her best to help during a lengthy problem that occured....
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Aug 17, 2018
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Aug 17,2018
Aug 17,2018
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Laura was an excellent property manager and responded to any problems with the property really quickly. Issues such as a broken boiler / toaster / doorbell etc. were all dealt with within a day and Laura was always very friendly when dealing with them. I found renting ...
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Aug 24, 2018
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Aug 17,2018
Aug 17,2018
0
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All in all not a bad agent. They responded via email to our problems quickly and all problems did get resolved eventually. Had a couple instances where we hadn't been emailed and found a workman in the house- not sure if lead tenant had been ...
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Comment on agent fees
The fees we paid at the start of the tenancy were rather pricey and don't include everything (had to pay separately for a reference etc).
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Aug 24, 2018
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Aug 15,2018
Aug 15,2018
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Very quick and easy to communicate when we had an issue. Only issues were lack of consistency with visits and when they will occur....
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Comment on agent fees
Agents fees are quite high
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Aug 16, 2018
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Aug 15,2018
Aug 15,2018
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Any emails were answered straight away. Any issues were dealt with very quickly and Laura was always very easy and pleasant to deal with. Overall a very positive experience....
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Aug 15,2018
Aug 15,2018
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Pat Robson provided quick responses to all our queries and were able to fix anything we needed help with. The staff are friendly and accessible!
Great for students I would definitely stay with them again!...
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Comment on agent fees
The fees were good
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Aug 15,2018
Aug 15,2018
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Pat Robson were quick to respond to any problems we had. They always notified us in advance of a visit and we felt well looked after and comfortable in the property. We managed to go through two microwaves, which were promptly replaced after issues were ...
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Comment on agent fees
The fees were reasonable.
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Aug 15,2018
Aug 15,2018
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Thank you Maura and team for taking my enquiry call, organising our viewings, negotiating our contract and making it a smooth process. So reassuring for those of us finding our way in a new country!...
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Comment on agent fees
Fair
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Aug 17, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 14,2018
Aug 14,2018
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We used Pat Robson for 3 years and rarely had any issues. Great selection of properties and always quick to respond to maintenance issues. I have recommended to friends several times....
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Comment on agent fees
They are higher than most but certainly not as high as some student competitors.
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Aug 17, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 14,2018
Aug 14,2018
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After going through the inventory all the necessary repairs were completed so quickly!
And throughout the tenancy as soon as I emailed highlighting an issue it was solved quickly which was needed when the smoke alarm was going off constantly at the beginning! Very helpful...
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Comment on agent fees
Seemed fair
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Aug 17, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 14,2018
Aug 14,2018
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Very good knowledge of jesmond and very helpful in finding us the right property for the academic year. Good customer service and pleasant experience all round...
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Comment on agent fees
Good
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Aug 17, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 14,2018
Aug 14,2018
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Throughout our tenancy Laura Young was an incredibly hekpful arranging house viewings and general issues with the property. Prompt and efficient service....
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Aug 14,2018
Aug 14,2018
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We have had a positive experience with using your agents. Tania had been very helpful showing us a variety of different properties, and has quickly answered any concerns and questions we have had and offered further advice which has been very beneficial for us! Would ...
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Comment on agent fees
Good fee
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Aug 17, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 14,2018
Aug 14,2018
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Used Pat Robson to find my first house upon leaving university, the process was very simple very easy even when viewing the house more than once and without everyone attending. After deciding on the house it was very swift from putting in the offer to ...
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Comment on agent fees
Good
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Aug 17, 2018
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Aug 10,2018
Aug 10,2018
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I have only lived in the property for a week or so, but so far my experience has been positive. Paula was there to meet me at the assigned time to do my check in. I recently reported a problem and have directly consulted with ...
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Comment on agent fees
Bad
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Aug 10, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Aug 09,2018
Aug 09,2018
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Our Property Manager was Laura Young. She was easily contactable and made sure everything was sorted asap whenever we had any problems. Maintenance usually came extremely quick which was really helpful!...
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Comment on agent fees
good
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Aug 09, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...
Laura
Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit - One weeks rent will be taken to secure a property and will be held for 15 calendar days (unless otherwise expressly agreed) in order to complete all tenancy documents. This amount will be attributed to the first month's rent following the execution of all tenancy documents within the 15 calendar days of receipt of the holding deposit. This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 Calendar days.Security Deposit Equal to five weeks rent - this covers damages or defaults on the part of the tenant during the tenancy
Last updated on 04/06/2019, 11:38 AM by Pat Robson & CoPending
Company Tenancy Administration Fee - (full company tenancy administration fee is required to secure a property on a non AST agreement) 50% of 1 month's rent ex. VAT, 60% inc. VAT
Company Tenancy Renewal Fee - £100 ex. VAT, £120 inc. VAT
Unpaid Rent
Unpaid Rent - Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Last updated on 04/06/2019, 11:39 AM by Pat Robson & CoLost Key(s) or other Security Device(s)
Lost Key(s) or other Security Devices - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant(s), landlord, Agent and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s), including attending a call-out for re-entry.
Last updated on 04/06/2019, 11:40 AM by Pat Robson & CoPending
Variation of Contract (Tenant's Request) - £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request) - £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination(Tenant’s Request)
Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The landlord's re-let fee is equal to 75% of a months rent + VAT
Last updated on 04/06/2019, 11:41 AM by Pat Robson & CoReferencing
Reference Fees - Not payable by tenants. A Reference fee of £35 inclusive of VAT is payable by the landlord or agent requesting the reference, and these costs should not be passed onto tenants.
Last updated on 04/06/2019, 11:42 AM by Pat Robson & CoKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:35 PM 20/04/2017 by Nick
Best Letting Agent in NE2 
