What agent could do to change your mind?

They could have been more honest and told us the actual position we were in with the house, rather than emailing me on a Friday at 5.30pm scare-mongering me for a whole weekend into thinking we had to make an instant decision on whether to purchase the house. We actually had at least 4 weeks before they were able to market the property because we were in the middle of a tenancy agreement. Then the inpersonal telephone calls that were bullying & stressful made the whole process incredibly tough. This was completely unnecessary as all the decisions on price, time scale etc had been agreed by us directly with the seller and all of us including our solicitors were satisfied with the progress. At no point did I feel like the estate agents were working with me, but were always fighting hard for the other side, when I'm not even sure that the other people wanted them to do it. Try some customer service next time please. If this was a shop or a service you can cancel half-way through the process I would definitely have done it but unfortunately they completely have you locked in with their contracts.

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