100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
We are an internet based estate and lettings agency based in the BS15 and BS16 areas but covering all of Bristol and surrounding areas.We are able to offer lower fees than High street agents and pride ourselves on our customer service.
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We are an internet based estate and lettings agency based in the BS15 and BS16 areas but covering all of Bristol and surrounding areas.
We are able to offer lower fees than High street agents and pride ourselves on our customer service.
We are able to offer lower fees than High street agents and pride ourselves on our customer service.
Latest Reviews
Featured Review
a
reviewed by 'Wayne'
Featured Review
a
reviewed by 'Boyan'
Featured Review
a
reviewed by 'Jane'
Featured Review
a
reviewed by 'Nick'
Featured Review
a
reviewed by 'Scott'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £46,750 | £123,456,789 |
| Lettings | 100% | 86% | £858 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 2 | 1 | 35 | 1 | 6 | 0 | 0 | 0 |
Areas covered
- BS2
- Soundwell
- BS15
- Emersons Green
- BS7
- Lyde Green
- BS16
- Mangotsfield
- BS34
- Lyde Green
- BS8
- Staple Hill
- BS5
- Hanham
- BS1
- Soundwell
- BS34
- BS37
- SN14
- BS36
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Feb 11,2019
Feb 11,2019
0
people found
this helpful
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Phil is absolutely fantastic. Whether you are looking to rent or sell, Phil's the man for you.
He's highly professional, hugely knowledgeable end efficient.
What's more he's very personable + has a great sense of humour. So whether selling or renting out your house, you might ...
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Comment on agent fees
fees are fine, in line with the industry.
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Feb 11, 2019
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(1)
Hi Katharine,
Thank you for taking the time to leave a review. Very happy to have been able to help you with letting your property. Really appreciate the business and your kind words.
Kind regards
Phil ...
Feb 05,2019
Feb 05,2019
0
people found
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Unfortunately the overall experience with the Open House and * being the letting agent was a big disappointment and very unprofessional. * is a great talker and a likeable person in the beginning as long as it is about agreeing contracts and moving in, basically everything making ...
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Feb 11, 2019
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Thank you for your review Martin. I would like to take this opportunity to answer your points.
Firstly yes, due to the law change you were made aware immediately of the situation and I undertook to engage with the landlord to enable the required work to be done which would have enabled you to continue to let the property. As you are aware I arranged for a number of tradespersons to call at the property and, to prevent any disruption to you, made sure I was able to grant them access. You were ke ...
Oct 31,2018
Oct 31,2018
0
people found
this helpful
this helpful
We feel Phil has gone out of his way on several occasions to assist and support us re letting our flat. He has so much experience and knowledge to impart which has been invaluable to us as first-time landlords. In addition his knowledge and experience ...
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Comment on agent fees
An excellent experience.
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Nov 02, 2018
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Hi A & S,
Thank you so much for your review. Look forward to working with you in the future.
Kind regards
Phil ...
Oct 22,2018
Oct 22,2018
0
people found
this helpful
this helpful
Phil was excellent and professional at every step.
From quote to paperwork and from photographs to viewings, everything was plain sailing with Phil.
We sold after three viewings.
Phil couldn't have been more helpful and supportive....
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Comment on agent fees
Excellent value for money
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Oct 22, 2018
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Hi Adrian, thank you so much for your review. It was my pleasure to work with you in the sale of your property. I wish you and the family all the best for the future.
Kind regards
Phil ...
Oct 22,2018
Oct 22,2018
0
people found
this helpful
this helpful
Phil was simply outstanding, and provided exactly the type of service that we needed. Supportive, knowledgeable and pragmatic with a 'can-do' attitude brought to all issues. I'd have no hesitation on using him again or recommending him to family and friends....
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Comment on agent fees
His fees and charges were bang on, in fact we feel that we had the better end of the deal.
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Oct 22, 2018
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Hi Dave, thank you for your very kind review. It was great to help you and the family move onto your new home. Kind regards
Phil ...
Oct 21,2018
Oct 21,2018
0
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Hi, would like to say a special thanks to Phil from all of the England family. He is the perfect man for the job very friendly and calm always there at the end of the phone when you need him with a positive attitude to ...
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Comment on agent fees
Fee was very reasonable
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Oct 21, 2018
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Hi Luke and Danielle, it was an absolute pleasure helping you to sell your house and getting you into your new home. All the best for the future to you and the family.
Kind regards
Phil ...
Oct 20,2018
Oct 20,2018
0
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I would recommend Phil to anyone who values open communication and consistency in their conveyancing journey. Mine was extremely stressful at times and Phil was very supportive and went the extra mile in professionalism and courtesy....
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Comment on agent fees
Not applicable as I was the purchaser.
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Oct 20, 2018
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Hi Sarah, thank you for your kind review. I hope you settle into your lovely new home and enjoy many happy years there. Kind regards, Phil ...
Oct 15,2018
Oct 15,2018
0
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Phil Petela has sold 2 of my houses and help me and my wife buy our dream home ,really lovely bloke always available to reach and will go above and beyond to help you get the results you need .Cheers from Clayton ,Kerry and the family ...
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Comment on agent fees
very good rates
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Oct 15, 2018
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Hi Clayton and Kerry,
Thank you so much for your review. It has been an absolute pleasure to help you with your sales and purchase.
All the best for the future for you and all the family.
Kind regards
Phil ...
Sep 14,2018
Sep 14,2018
0
people found
this helpful
this helpful
I originally used Phil as a letting agent to rent out my house. He found and vetted several tenants very quickly. I was unsure of which option to choose and he took the time and effort to explain the pros and cons of each prospective ...
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Comment on agent fees
Fees way below regular high street agents. Highly competitive.
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Nov 25, 2018
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We've just bought our first house through Open House NE. We dealt with Phil from start to finish and while various external factors made it a long process, Phil was always at the other end of a phone or email, with swift responses and a professional yet friendly approach.
Phil never failed to do what he said he would, following up with the vendor and chasing solicitors to keep things on track for our deadline while keeping us fully updated. It was a great reassurance to have him involved a ...
Jul 10,2018
Jul 10,2018
0
people found
this helpful
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Phil has been an excellent letting agent, he is thorough, reasonable and always quick to respond and deal with issues....
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Comment on agent fees
Good
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May 28,2018
May 28,2018
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Open House has been a very positive experience. Not only did Phil continue to update me on a regular basis in relation to what was happening, with finding suitable tenants but he also ensured that all the necessary paperwork and fees were transparent and easy ...
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Comment on agent fees
Phil’s fees are much lower than that of any other Estate Agents and there are no hidden costs, so you feel reassured that there are no unpleasant financial surprises.
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May 28, 2018
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(1)
Hi Toni,
Thank you for your review. I look forward to managing the property for you and hope to continue to ensure you are pleased with the service.
Kind regards
Phil ...
May 24,2018
May 24,2018
0
people found
this helpful
this helpful
Phil Petela from Open house was the agent dealing with a house we wanted to view. We found him honest and sincere so chose to sell our house through him. We were not disappointed, he was with us every step of the way. He always ...
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Comment on agent fees
The agents were very competitive.
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May 24, 2018
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Hi Dina,
thank you for your review. It was a pleasure selling your property for you.
Kind regards ...
May 22,2018
May 22,2018
0
people found
this helpful
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From the start, Phil was friendly and professional. I valued his opinion every step of the way and had great confidence in his integrity - if Phil said he was going to do something, I knew he was going to do it. If I had ...
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Comment on agent fees
Fees were very low compared to "Traditional" bricks and mortar agents that were less effective in the outcome.
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May 22, 2018
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Hi Steve, thank you review and for taking the time to leave it. It was a pleasure to help you sell your property. ...
Feb 18,2018
Feb 18,2018
0
people found
this helpful
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This is the first time selling a property and doing it on my own. Phil was there on hand to help and make the process straight forward, Any time I had a question Phil had an answer to reassure me. I don't know how I ...
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Comment on agent fees
For the service I received it was worth every penny
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“Outstanding customer service.Effortless transition between tenants. All work completed ......”
Oct 08,2017
Oct 08,2017
0
people found
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Outstanding customer service.
Effortless transition between tenants. All work completed in a timely manner.
Professional friendly service.
Highly recommend this agent....
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Oct 02,2017
Oct 02,2017
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Absolutely fantastic agent! Helped us and kept us informed throughout the whole process and always at the end of the phone if we had any questions day, night and even weekends....
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Comment on agent fees
Very good
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May 26,2017
May 26,2017
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Phil has been excellent throughout the whole process of selling my property. Whilst I was currently living in a different city during the sale it would of been extremely difficult to return to the property to allow access for surveyors / viewers / other agency's not to ...
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Comment on agent fees
Good
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Mar 13,2017
Mar 13,2017
0
people found
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Phil Petela is a very professional agent, very helpful and willing to go the extra mile. I would have no hesitation in recommending Phil, from start to completion he was excellent....
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Comment on agent fees
Good
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Jan 23,2017
Jan 23,2017
0
people found
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From valuation to completion, the service was excellent. Good communication throughout and reassurance when things went quiet or there were questions to ask. Great value for money, as he was available at all times. He also worked hard to ensure there was a quick turnaround ...
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Comment on agent fees
Excellent value for money - can't believe his fees are so low in comparison to other agents.
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Phil
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Landlord Fees
Overall Fees
£450 (inc. VAT), On Completion (Fees are negotiable) Last updated on 28/08/2021, 1:36 AM by Phil PetelaVendor Fees
Overall Fees
0.6% (inc. VAT), On Completion (Fees are negotiable) Last updated on 28/08/2021, 1:36 AM by Phil PetelaKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Property Ombudsman
Last updated at 7:34 AM 31/05/2018 by Open House - Bristol North Eas
Best Estate Agent in BS30 
