98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ...
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Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Latest Reviews
5th Jun 2024
reviewed by 'Graham Waldheim'
9th Feb 2024
reviewed by 'Lesley'
4th Dec 2023
reviewed by 'Sarah'
10th Oct 2023
reviewed by 'dwong'
Opening Hours
Address
Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £188,000 | £3,500,000 |
| Lettings | 94% | 98% | £360 | £3,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 56 | 3 | 151 | 4 | 113 | 0 | 74 | 3 | 12 | 2 |
Areas covered
- SE16
- Surrey Quays, Rotherhithe
- SE1
- Bermondsey, Deptford
- SE8
- New Cross, Greenwich
- SE14
- SE10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Images & Videos
Nov 11,2022
Nov 11,2022
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They achieved a much higher price than I had expected and made sure that the sale went through smoothly! Excellent service...
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Nov 17, 2022
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service you received. ...
Nov 08,2022
Nov 08,2022
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Mike has excellent communication skills. He was very helpful and attentive throughout the process of securing our new rental house....
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Nov 02,2022
Nov 02,2022
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I am extremely grateful and happy for the customer service and the support Oliver Jaques has provided in my flat sale process.
It is an old ex authority flat. The pool of potential buyers for this type of properties is smaller and their solicitors are ...
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Nov 01,2022
Nov 01,2022
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My experience with Mike is fantastic. He is being constantly supportive and kind no matter when we were finding a property and also after we moved in. His responses are always quick and efficient. You don't need to worry about anything as Mike is always ...
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Oct 13,2022
Oct 13,2022
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Rosalie at OJ was the agent handling the sale of the flat I was purchasing. She was very professional, responsive and helpful all throughout the process (which got quite complicated by the end). Even after the completion she has been helping me with further questions. ...
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Oct 06,2022
Oct 06,2022
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Micheal was very helpful throughout the whole process and always responded on time. Great service provided by him overall and would definitely recommend to contact him....
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Oct 08, 2022
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Oct 06,2022
Oct 06,2022
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My experience with Oliver Jaques so far is excellent. Micheal from O-J has been super helpful and efficient, always responsive. It's been quite hard for someone like me who just moved to London, while the viewing book and offer making went really well. I have ...
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Oct 06,2022
Oct 06,2022
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Throughout the letting process Mike was efficient and prompt with his responses, he gave us all the information we needed and made the whole process very smooth....
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Sep 16,2022
Sep 16,2022
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I sold my flat (2-bed, 2-bath) in Canada Water through Oliver Jaques. I invited three estate agents round to provide valuations (OJ, one large and one mid-sized agency). I agonised over the decision and went with OJ because they provided a significantly higher valuation for ...
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Sep 05,2022
Sep 05,2022
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Bit of a long-winded and stressful first-time purchase, but everyone at Oliver Jaques has been super helpful, available and patient every step of the way. Rosalie, in particular, is a star!...
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Sep 02,2022
Sep 02,2022
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Selling my house was a long and sometimes arduous journey, but everyone at Oliver Jaques was consistently friendly and helpful throughout the process, with a very good final outcome....
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Aug 31,2022
Aug 31,2022
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Oliver Jaques have been absolutely faultless from start to finish. They listed the property within 3 hours of the photographs and organised the viewings in to manageable blocks. They were highly professional, providing all the applicants with information to take away in order to put forward ...
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Aug 29,2022
Aug 29,2022
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The team at Oliver Jaques were brilliant from first enquiry to completion. Rosalie was especially helpful in expediting the sale at crucial moments. As first time buyers, we found most of the other professionals involved in the purchase sometimes came across as being frustrated with ...
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Aug 26,2022
Aug 26,2022
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Have used Oliver Jaques for letting of my Surrey Quays properties for several years and they are excellent from the finding and screening of prospective tenants, viewings, keeping me updated to the check-ins/outs, inventories, photographs, handling deposit disputes, help with keys and general conscientiousness ...
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Aug 25,2022
Aug 25,2022
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Just completed our sale through Oliver Jaques , they have been alongside us throughout the process, they kept us informed all the time. Paul has been has been unbelievable. In fact all the staff are professional. I would definitely recommend OJ. Thanks you guys . I will ...
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Aug 23,2022
Aug 23,2022
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Really good experience with Rosaline when purchasing my flat! Very up and down but we got there in the end....
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Aug 22,2022
Aug 22,2022
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We recently used Oliver Jaques to sell our home. There were problems with our buyer’s chain and the sale fell through. However, Oliver Jaques re-marketed our property and found another buyer in record time at a higher price. They kept in regular contact and ...
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Aug 22,2022
Aug 22,2022
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I own four flats in SE16 and decided to let all through OJ's in 2006 and they remain my letting agent today. I have dealt with Ms Gina Begbie for many years now and have always found her to be extremely professional, helpful and often going ...
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Aug 21,2022
Aug 21,2022
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It was a great pleasure buying the property with the O-J team, including Michael, Samuel, Rosalie and all other members involved in our transaction. Throughout the process they worked together as a fantastic team, collecting from and providing updates to all participants, and facilitating all ...
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Aug 20,2022
Aug 20,2022
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Purchased a property through Oliver Jaques, Michael, Rosalie and Paul were particularly amazing at keeping us informed on the chain and responsive to calls.
Due to the long chain they relayed information and gave insight into the status of the sale and what was happening ...
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Aug 20,2022
Aug 20,2022
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Oliver Jaques are the best. They’ve been looking after us for more than 15 years. Many thanks guys, you are the best....
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Aug 18,2022
Aug 18,2022
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I rented a flat managed by Oliver Jacques. Had a few minor issues over the 12 months with the flat but they were always dealt with promptly. Was particularly impressed with the service ethic of Erika and Gina...
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Aug 18,2022
Aug 18,2022
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I have used OJ for over 20 years, I cant fault the service, they have kept my houses full with great tenants. Their local market knowledge has helped me achieve maximum returns over the years. Once you have the tenants, Gina is brilliant at property management, ...
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Aug 12,2022
Aug 12,2022
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Extremely happy with the service provided by Oliver Jaques. Always a quick and helpful response, and is something that hasn't changed over the numerous years I've been a tenant....
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Aug 12,2022
Aug 12,2022
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Mike is a nice and warm guy. My oral English is not good, but he is really really patient and explains the things for me time and again until I understand. His email replies are always prompt and considerate....
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Aug 12,2022
Aug 12,2022
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Very happy with the service. They worked hard to achieve a sale at the right price, and importantly they continued to help push the sale through and keep momentum going, by following up with the buyers and all the solicitors on a very regular basis....
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Aug 12,2022
Aug 12,2022
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I'm very satisfied with the service provided by Oliver Jaques, they are very responsive and can fix household issues quickly...
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Aug 11,2022
Aug 11,2022
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Due to cladding problems it took us 3 years to sell our flat but we couldn't have asked for a better agent to help us through the process. They gave us excellent advice, didn't over promise and worked really hard to find us a buyer....
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Aug 11,2022
Aug 11,2022
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Really knowledgeable and friendly agents from start to finish. I am so grateful for their advice and guidance, I felt in very safe hands throughout the process of buying. Would definitely recommend....
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Aug 10,2022
Aug 10,2022
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Very satisfied with the whole support and response to any of our inquiries during our stay in one of their flats. Gina and Erika were always polite and willing to help whenever we needed them. Keep up the good work....
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Michael
(157)
Stephen
(45)
Gina
(40)
Rosalie
Samuel
Erika
(20)
Ben
Nicola
(2)
Jack
Jaydn
Tenant Fees
Holding Deposit (per tenancy)
Equivalent of One Weeks' Rent
Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings ManagerSecurity Deposit (per tenancy. Rent under £50,000 per year)
Equivalent of Five Weeks' Rent
Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting ManagerSecurity Deposit
Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)
Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings ManagerAdministration Fee
£120 (inc. VAT), Pay UpfrontCompany Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)
Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings ManagerPending
£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)
Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings NegotiatorDefault Rent Payment
3% (inc. VAT), Pay UpfrontAbove Base Rate of the Bank of England when Rent is 14 days late.
Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings ManagerReferencing
£42 (inc. VAT), On CompletionLandlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)
Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings ManagerVariation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay UpfrontAmendments or Changes to the tenancy where requested by the tenant.
Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings ManagerLost or replacement key
Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee
Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings ManagerEarly Termination(Tenant’s Request)
Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.
Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents
Best Estate Agent in SE16 
Best Estate Agent in SE16 
