98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ...
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Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Latest Reviews
5th Jun 2024
reviewed by 'Graham Waldheim'
9th Feb 2024
reviewed by 'Lesley'
4th Dec 2023
reviewed by 'Sarah'
10th Oct 2023
reviewed by 'dwong'
Opening Hours
Address
Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £188,000 | £3,500,000 |
| Lettings | 94% | 98% | £360 | £3,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 56 | 3 | 151 | 4 | 113 | 0 | 74 | 3 | 12 | 2 |
Areas covered
- SE16
- Surrey Quays, Rotherhithe
- SE1
- Bermondsey, Deptford
- SE8
- New Cross, Greenwich
- SE14
- SE10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Images & Videos
Nov 23,2018
Nov 23,2018
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I found the staff at Oliver Jacques to be very helpful when purchasing my property in Surrey Quays. I was initially shown a couple of properties by Michael who was friendly and knew the area very well.
On my second viewing Paul gave me over ...
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Nov 19,2018
Nov 19,2018
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We initially listed with Purple Bricks, but we became frustrated after they recommended an unrealistically high list price, frequently cancelled/moved appointments booked when they'd said they'd be available, and our agent was very difficult to get hold of.
We decided to cut ties with ...
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Comment on agent fees
Fees are fair, especially for the amount of work they ended up doing to sell our house.
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Nov 15,2018
Nov 15,2018
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I would definitively recommend Oliver Jaques as they have a very large potential of buyers and a perfect experience of the local market. They have been very supportive and eased the whole process....
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Comment on agent fees
Taking into consideration the time and efforts required by the Oliver Jaques, the agent's fees were fully justified.
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“Oliver Jaques are very professional and keep you well informed at every stage of selling your property.....”
Nov 13,2018
Nov 13,2018
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Michael and Paul are very experienced with all aspect of selling property. Sharon has also excellent communication skills in chasing up Solicitors who tend to need a push at times, and Sharon is on the ball with this. Many thanks to you all in selling ...
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Comment on agent fees
On par with other agents
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Nov 01,2018
Nov 01,2018
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Paul done really well, and was professional , convincing the owner of the property i wanted to buy , to sell it to me rather than a property developer . Sharon then took over by overseeing the process . She was absolutely brilliant !! She was professional , kept chasing soliicitors ...
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Comment on agent fees
Dont Know - I was the Buyer
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Nov 01,2018
Nov 01,2018
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Paul done really well, and was professional , convincing the owner of the property i wanted to buy , to sell it to me rather than a property developer . Sharon then took over by overseeing the process . She was absolutely brilliant !! She was professional , kept chasing soliicitors ...
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Comment on agent fees
Dont Know - I was the Buyer
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Oct 17,2018
Oct 17,2018
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Me and My girlfriend were looking for a new flat. Serkan helped us and we found the new house. Very professional, clear and precise in every part, from showed us the flat more than one times to the contract sign. Very happy....
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Comment on agent fees
normal amount for London little bit high but follow the market.
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Oct 12,2018
Oct 12,2018
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I work with Paul on a recent acquisition and from the moment I called to enquire through to offer, progression and completion, Paul and his team with simply brilliant - efficient, proactive, polite and pleasure to work with. They set the standard for sterling service...
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Oct 04,2018
Oct 04,2018
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Fabio got in touch with me to show me some properties, and from meeting him onwards, he was extremely friendly, personable, knowledgeable and helpful - he went out of his way to help me and find out anything that I needed to know. He helped ...
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Comment on agent fees
N/A to me
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Oct 03,2018
Oct 03,2018
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Serkan Up managed us through the process of viewing and securing the apartment we'll probably live in for the entirety of our stay in London. He was professional, friendly, patient, and his service came with a personal touch which we greatly appreciated. He was also ...
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Comment on agent fees
Very reasonable for London
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Sep 11,2018
Sep 11,2018
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The guys at Oliver Jacques were really great, they managed my property for years before selling for a good price. Highly recommend....
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Comment on agent fees
Fees are reasonable
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Sep 03,2018
Sep 03,2018
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Oliver and Jaques have been a pleasure to work with. The staff are very friendly and are quick to respond to enquiries, putting my anxious mind to rest.
Serkan was my point of contact throughout from viewing to signing to moving in. And although there ...
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Comment on agent fees
I can't say for sure if the fee is good or bad because this is my first move to London but I thoroughly enjoyed my interactions with the agents and they made my life a hell of a lot easier. Definitely worth every penny.
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Aug 27,2018
Aug 27,2018
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I had a viewing with Fabio and then a second one with Paul. As I'm a Spanish native speaker and my English is not very good, Fabio was able to help me with the language barrier. On my second viewing my son and I met ...
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Aug 14,2018
Aug 14,2018
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Massive thank you to your Team and especially to Paul and Fabio - really good communication and super dedicated to their job - Paul knows his stuff for sure and he knows how to feel comfortable about the entire process
will definitely recommend this agency
...
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Comment on agent fees
totally fair especially regarding the hard work they have done
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Jul 27,2018
Jul 27,2018
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I didn't have much luck with another local estate agent, so I switched to OJ. Paul, Michael & Sharon kept me informed from start to finish and I trusted their knowledge and advice....
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Jul 20,2018
Jul 20,2018
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I wouldn't hesitate to recommend Oliver Jacques and am happy to say that my tenancy in a lovely new flat begins tomorrow.
Serkan initially showed me my particular flat back in June and then I ran around with lots of agents and looked at everything.
...
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Comment on agent fees
Average I believe. Reasonable for the level of care.
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Jul 16,2018
Jul 16,2018
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My partner and I bought a house through OJ and sold with another agent, Anthony Martin in Eltham. Anthony Martin were very disappointing but OJ carried them through the process and ended up doing the majority of their progression. Without OJ, I don't think we'd ...
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Comment on agent fees
Not sure what the fees were as we were buying but they'll work hard for them, I know that.
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Jun 27,2018
Jun 27,2018
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Serkan was able to meet with me three days in a row on short notice to show me around at various properties in the Rotherhithe area. The agency listened to my needs and found some great options for me to choose from. Easy communication and ...
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Comment on agent fees
This agents fees are the lowest that I have seen in London.
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Jun 19,2018
Jun 19,2018
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Great support through a tricky sale process. Appreciate Michael's dedication to managing the other agents in the chain to ensure that the completion was as planned....
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Comment on agent fees
Reasonable and worked hard for it.
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Jun 18,2018
Jun 18,2018
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My relationship with OJ goes back over 15 years, from renting as a tenant, to my house purchase in SE16 to its recent sale. OJ worked hard in a tricky market to help secure an acceptable offer, then provided excellent communication and service while pushing things ...
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Comment on agent fees
Acceptable
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Jun 15,2018
Jun 15,2018
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Like any true Londoner I approach all estate agents with profound suspicion. Well this time I was wrong.
Not just superb service but exemplarary and outstanding service from all involved. Indeed Matteo gave up part of his Easter Saturday to go and check a leak ...
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Comment on agent fees
Reasonable and they earned every penny
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Jun 15,2018
Jun 15,2018
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We had used this agent's letting division previously to find us a tenant and were impressed with the results, so,using them to sell the property was a logical step. I must say they delivered! Their valuation was accurate and they kept us in touch ...
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Comment on agent fees
We thought the fee structure was fair and offered very good value for money.
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Jun 11,2018
Jun 11,2018
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We were really interested in a flat. We had been in touch with Matteo Donna and Robbie Brown and book a viewing. On the same day, few hours before the viewing, I sent them a reminder to inform them that I would have been there 5 ...
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Jun 07,2018
Jun 07,2018
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If we could only replicate Oliver Jaques in every area of the country we would have the most amazing housing market worldwide. I simply cannot praise their support, diligence, professionalism and abilities enough. My original house purchase was a dream so when it came to ...
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Comment on agent fees
Extremely good for the amount they do!
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May 23,2018
May 23,2018
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The experience that we have had renting a property with Oliver Jacques has been both pleasant and problem free. After dealing with a number of other letting agents, in comparison, their personal, professional service and willingness to go the extra mile meant that we were ...
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May 23,2018
May 23,2018
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Well rounded review of the property, not a high pressure environment and was very quick to respond to any querires that I had....
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Comment on agent fees
Reasonable enough. Not particularly high when compared to others.
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May 12,2018
May 12,2018
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Serkan has been very professional and friendly with us. He went through all the points we needed to clarify a very patient way, and fully understood what were our needs. Overall, we've had a very good experience finding our new flat. Many thanks....
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Comment on agent fees
Good
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May 07,2018
May 07,2018
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I have had my house evaluated, they were very honest about the situation of the market, I was very grateful....
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May 03,2018
May 03,2018
1
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Both Alex and Stephen from the outset were professional, efficient and very effective! They always respond promptly to emails and found excellent tenants for both properties. The service has a local feel and I would definitely choose to engage OJ's again in future....
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Comment on agent fees
Fairest fee structure of all the agents surveyed in the area.
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Apr 22,2018
Apr 22,2018
1
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Looked at this area for a flat for my son & found quite interesting for future viewing.The agent was very helpful....
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Comment on agent fees
Fee is fair.
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Michael
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Stephen
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Gina
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Rosalie
Samuel
Erika
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Ben
Nicola
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Jack
Jaydn
Tenant Fees
Holding Deposit (per tenancy)
Equivalent of One Weeks' Rent
Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings ManagerSecurity Deposit (per tenancy. Rent under £50,000 per year)
Equivalent of Five Weeks' Rent
Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting ManagerSecurity Deposit
Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)
Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings ManagerAdministration Fee
£120 (inc. VAT), Pay UpfrontCompany Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)
Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings ManagerPending
£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)
Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings NegotiatorDefault Rent Payment
3% (inc. VAT), Pay UpfrontAbove Base Rate of the Bank of England when Rent is 14 days late.
Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings ManagerReferencing
£42 (inc. VAT), On CompletionLandlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)
Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings ManagerVariation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay UpfrontAmendments or Changes to the tenancy where requested by the tenant.
Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings ManagerLost or replacement key
Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee
Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings ManagerEarly Termination(Tenant’s Request)
Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.
Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents
Best Estate Agent in SE16 
Best Estate Agent in SE16 
