Surrey Quays, London, SE16
4.9/5, 418 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
London Estate Agent with offices in Surray Quays

Latest Reviews

View all Reviews 418
5th Jun 2024
reviewed by 'Graham Waldheim'
“I have used Oliver Jaques Managing Agents for a number of years and they offer a first class service. Gina, ......”
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
8th Nov 2023
reviewed by 'Ola'
“The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.......”
10th Oct 2023
reviewed by 'dwong'
“The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out ......”
6th Oct 2023
reviewed by '[email protected]'
“Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £188,000 £3,500,000
Lettings 94% 98% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 151 4 113 0 74 3 12 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Oliver Jaques Image 1
Bow, E3
Surrey Quays, SE16

“Take this opportunity...”

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Apr 26,2021
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By: 'Elisa'
Apr 26,2021
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I would like to take this opportunity to thank you! You've been very proactive in following up with my requests and answering to all my questions. It's not easy to move across cities during a pandemic and you have helped me a lot by showing ...
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Elisa. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Michael was a great help...”

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Apr 26,2021
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By: 'Daniela'
Apr 26,2021
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Michael have assisted my husband and I when we were trying to rent a property. He was extremely patient and kind when dealing with a few issues we had in the middle of the process, showing calmness and confidence that we would solve it together. ...
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“We have been working with Oliver Jaques since......”

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Apr 23,2021
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By: 'Ajay Jilka and Yao Hong'
Apr 23,2021
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We have been working with Oliver Jaques since Q4 2020 on the purchase of our first property, which we completed in March 2021. From therein, we sought an experienced and professional agent partner to help let our property out as soon as possible. Given the logistical challenges ...
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“The team at Oliver Jaques are an absolute ple......”

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Apr 23,2021
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Stephen
By: 'D V Davidson'
Apr 23,2021
0 people found
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The team at Oliver Jaques are an absolute pleasure to deal with. Their 'can-do' attitude, pleasant and friendly approach and hard work sets them apart from other agencies. Particular thanks to Steve Banks, Michael Jones, Erika Janosova and Gina Begbie!...
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“Michael Jones - Oliver Jaques...”

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Apr 22,2021
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By: 'Vivendran'
Apr 22,2021
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I have had the pleasure of engaging with Mr Michael Jones of Oliver Jaques in my property search in London. Mr Jones was punctual and professional in my property viewing at Pages Walk and very professional, courteous and polite. He was very informative and detailed ...
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By: Stephen Banks
Aug 19, 2021
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Thank you for taking the time to leave this review Vivendran. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Thanks Mike...”

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Apr 21,2021
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By: 'Ali'
Apr 21,2021
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Mike helped us a lot in the process of finding a flat safely. Thanks to him and the OJ team....
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By: Stephen
Apr 21, 2021
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Thank you for taking the time to leave this review Ali. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Great service provided...”

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Apr 16,2021
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By: 'Danielle'
Apr 16,2021
0 people found
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I had lots of questions when we viewed the property, all which Michael was able to answer. His overall attitude is really friendly, efficient and eager to assist....
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Danielle. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“I would recommend Oliver Jacques 100%. ....”

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Apr 13,2021
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By: 'Polly'
Apr 13,2021
0 people found
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I would recommend Oliver Jacques 100%. All staff are knowledgeable, efficient and polite. Staff are totally responsive to phone calls and emails. and go the extra mile to help you. I am not sure the purchase would have been successfully concluded if it were not for ...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Polly. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“This is the second time I used Oliver Jacques......”

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Apr 11,2021
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Samuel
By: 'Lou McLeod'
Apr 11,2021
0 people found
this helpful
This is the second time I used Oliver Jacques, once when I bought my townhouse from Michael in 2003, and secondly when I sold it in 2021! Both times OJ were excellent. As a team , they know the area very well and understood the type of person ...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Lou. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Excellent and professional sales service....”

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Apr 10,2021
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By: 'David B.'
Apr 10,2021
0 people found
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Michael and the sales team have been nothing but completely professional and helpful during the sale of our property. Their valuation was spot-on and their persistence with getting purchaser viewings was very impressive. The sale progression with Michael was constant and we were fully updated ...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review David. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Great service from both Mike and Steve!...”

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Apr 06,2021
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By: 'Daisy'
Apr 06,2021
0 people found
this helpful
Great service from both Mike and Steve. Informative and very quick to respond, we're delighted with our new home! They were happy to answer all of our silly questions - thank you!...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Daisy. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“micheal , paul and the team were extremly dil......”

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Mar 31,2021
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Michael
By: 'John'
Mar 31,2021
0 people found
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micheal , paul and the team were extremly diligent , professional and hardworking during the sale of our property...i recommmend their services totally...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review John. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Michael is a friendly and helped us secure a ......”

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Mar 31,2021
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By: 'Sam & Clau'
Mar 31,2021
0 people found
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Michael is a friendly and helped us secure a flat we now call home. Michael was very prompt with replies and staying in touch. Excellent experience also with Stephen and Gina. Many thanks!...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Sam and Claudiu. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Fantastic service in all departments...”

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Mar 30,2021
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Erika
By: 'Paddy'
Mar 30,2021
0 people found
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When we rented out our house in 2014 the team at Oliver Jaques were the only agents to realise its real potential, getting great tenants and an excellent rate. They did a great job managing the property over the next six years. When we came to ...
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Apr 21, 2021
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Thank you for taking the time to leave this review Paddy. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Excellent service and great agents!...”

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Mar 26,2021
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By: 'Evgeny'
Mar 26,2021
0 people found
this helpful
Many thanks to Michael, Stephen and the entire OJ team for making the process of finding a flat to rent so smooth and efficient! All the questions arisen were addressed in a timely, professional and friendly manner as well as all my additional asks were ...
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Apr 21, 2021
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Thank you for taking the time to leave this review Evgeny. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Great service...”

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Mar 24,2021
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By: 'Stela Gogo'
Mar 24,2021
0 people found
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I had an amazing experience with Michael, thanks to him I found what I was looking for. He always checked if everything was OK till the end, can't thank him enough!!!!...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Stela. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Excellent Estate Agent - pursued the sale thr......”

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Mar 23,2021
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By: 'D'
Mar 23,2021
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Excellent Estate Agent - pursued the sale throughout till completion, even though conveyancing teams on buyers side delayed matters unecessarily....
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Dharmesh. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“I’d asked Oliver Jacques to value my property......”

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Mar 22,2021
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By: 'Jill'
Mar 22,2021
0 people found
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I’d asked Oliver Jacques to value my property a couple of times before and although I’d had other valuations when it was eventually time to sell, I decided to go with Oliver Jaques as they seemed the most knowledgeable and realistic about how ...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Jill. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Michael Petherbridge handled the sale of our ......”

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Mar 18,2021
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By: 'Antony'
Mar 18,2021
0 people found
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Michael Petherbridge handled the sale of our Limehouse apartment. I'd highly recommend OJ. They alway kept us informed at each stage of the process. We live in the Isle of Man and so, particularly during this pandemic, were unable to get to London. OJ went ...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Antony. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“I bought my first flat through Oliver Jacques......”

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Mar 17,2021
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By: 'Yasmeen'
Mar 17,2021
0 people found
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I bought my first flat through Oliver Jacques and was extremely impressed by their level of service and professionalism. They were helpful and very responsive and even though they were acting for the seller I still felt like they supported me through the process. I ...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Yasmeen. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Found my first flat within this company and M......”

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Mar 08,2021
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By: 'Marine'
Mar 08,2021
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Found my first flat within this company and Michael is a friendly agent and has been a good help with the flat and paperwork. I recommend...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Marine. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Mike and Stephen have been absolutely amazing......”

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Mar 08,2021
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By: 'Sofija Gajski'
Mar 08,2021
0 people found
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Mike and Stephen have been absolutely amazing! They found me the perfect flat, were really helpful and knowledgeable. Would highly recommend! Thank you so much :)...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Sofija. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Cannot thank Michael enough for making our ex......”

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Mar 08,2021
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By: 'Miryam H.'
Mar 08,2021
0 people found
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Cannot thank Michael enough for making our experience in finding a property to rent so smooth and stress free. As soon he saw we had found a property we loved, he gave us all the documentation and information as promptly as possible, and put us ...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Miryam. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Huge thanks to Michael and Steve!...”

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Mar 05,2021
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By: 'Alice B'
Mar 05,2021
0 people found
this helpful
Michael was so quick and attentive in helping us to secure our property! Communication was really efficient and he endeavoured to answer all of our questions as soon as possible. Also a huge thanks to Steve for providing us with all the documentation quickly and ...
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Mar 18, 2021
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Thank you for taking the time to leave this review Alice. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Michael was extremely helpful when it came to......”

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Mar 05,2021
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By: 'Emma'
Mar 05,2021
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Michael was extremely helpful when it came to helping me find the best apartment in London. I was so happy when Michael shared this property with me as I could see straight away how amazing it was and how it was worth every penny. Thank ...
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Mar 18, 2021
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Thank you for taking the time to leave this review Emma. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Oliver Jaques have been instrumental in helpi......”

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Mar 03,2021
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By: 'Hero Cahill'
Mar 03,2021
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Oliver Jaques have been instrumental in helping my wife and I find a new home to rent. Michael was a very helpful and responsive agent who gladly assisted us along the path to our new home!...
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Mar 18, 2021
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Thank you for taking the time to leave this review Hero. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Michael and Stephen were great with helping u......”

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Mar 02,2021
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By: 'Velina'
Mar 02,2021
0 people found
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Michael and Stephen were great with helping us finding our new place. Very prompt in responding and also going out of their way when we had queries to be discussed with the landlady. Really appreciate your help with helping us find a new place we ...
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Mar 18, 2021
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Thank you for taking the time to leave this review Velina. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Professional agents and great customer service...”

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Mar 02,2021
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By: 'Giorgia'
Mar 02,2021
0 people found
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Finding the proper home is never easy, but with Oliver Jacques we found the right place for us. The agent that helped us, Michael Jones, was extremely professional and helped us throughout all the procedures and was always there for any questions or doubts that ...
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Mar 18, 2021
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Thank you for taking the time to leave this review Giorgia. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Excellent service, Michael was super professi......”

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Mar 02,2021
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By: 'Filippo'
Mar 02,2021
0 people found
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Excellent service, Michael was super professional and helpful. I found the perfect flat thanks to him. I highly recommend to ask for Michael in order to have a great agent experience. Also Stephen has been very professional to help us to run all the procedures ...
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Mar 18, 2021
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Thank you for taking the time to leave this review Filippo. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Sales and rental...”

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Mar 01,2021
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By: 'Shepherd's'
Mar 01,2021
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I have worked with this company for many years using both the rental and sales departments. They are friendly and efficient with good communications....
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Thank you for taking the time to leave this review Shepherd's. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...
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Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW



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Oliver Jaques

Branch - Surrey Quays, London, SE16

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