98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ...
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Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Latest Reviews
5th Jun 2024
reviewed by 'Graham Waldheim'
9th Feb 2024
reviewed by 'Lesley'
4th Dec 2023
reviewed by 'Sarah'
10th Oct 2023
reviewed by 'dwong'
Opening Hours
Address
Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £188,000 | £3,500,000 |
| Lettings | 94% | 98% | £360 | £3,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 56 | 3 | 151 | 4 | 113 | 0 | 74 | 3 | 12 | 2 |
Areas covered
- SE16
- Surrey Quays, Rotherhithe
- SE1
- Bermondsey, Deptford
- SE8
- New Cross, Greenwich
- SE14
- SE10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Images & Videos
Feb 28,2017
Feb 28,2017
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We were fortunate to arrange both our but and sell with Oliver Jaques, both Michael and Matteo and the rest of the Surrey Quays team were working hard to make our transaction happen. It was full of issues but in the end Michael kept things ...
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Comment on agent fees
The fees are in line with market rates and the team did work hard to make it happen.
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Jan 11,2017
Jan 11,2017
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We recently sold our property through Oliver Jaques and were extremely impressed with the service they provided us. Our agent Paul Gibbens was professional, straight talking and realistic in his advice to us and he always tried to go over and above to assist us ...
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Comment on agent fees
Agent fees were standard in comparison to others in market.
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Jan 09,2017
Jan 09,2017
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I bought and sold in Dec 2016 using Oliver Jaques and I was very impressed with the professionalism, speed, pro activeness to progress negotiations and resolve prospective sticking points in a very honest, transparent and pragmatic way. We agreed prices for both sale and purchase mid/...
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Comment on agent fees
Fees were reasonable.
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Dec 23,2016
Dec 23,2016
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I recently purchased a buy-to-let property advertised by Oliver Jaques (December 2016). They offered an excellent service and maintained great communication with the seller at all times and offered regular updates. Paul & Michael were extremely friendly and professional. I'd highly recommend....
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Comment on agent fees
Not applicable as I was purchasing
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Dec 21,2016
Dec 21,2016
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Very good service all round very helpful with every aspect even when dealing with very slow solicitors . I would have no hesitation in recommending Oliver Jacques...
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Comment on agent fees
Good
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Nov 08,2016
Nov 08,2016
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Oliver Jaques are outstanding. I discovered them years ago thanks to another satisifed client after I'd rented unhappily through larger, nationwide agents. There's such a difference! At OJ you're supported by a small team who are very skilled in pricing, marketing and management in the ...
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Comment on agent fees
Fair.
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Oct 28,2016
Oct 28,2016
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I have both bought and sold through OJ over the last few years. Each time Michael and his team have brought a consistently high level of commitment and professionalism to the transaction.
Highly recommend them....
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Comment on agent fees
Their fees are fair.
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Aug 30,2016
Aug 30,2016
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I have just completed the sale of my flat in Rotherhithe. Michael and Paul have been extremely professional and helpful from the beginning to the end. They have been excellent at following up throughout and at guiding me on the prices and comments from potential ...
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Aug 25,2016
Aug 25,2016
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Excellent service from Michael and Paul. We started with an online agent and they were rubbish. Once Paul (and his colleague Andrew) from OJ took over we had 8 potential buyers in the flat within three days and an offer exceeding the asking price shortly after. ...
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Comment on agent fees
We got a discount because we bought from them many years ago.
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Aug 05,2016
Aug 05,2016
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Fantastic service from this estate agents.I had support from day one off me accepting them to sell my flat for me.They were ready at any time of day to give me support and help in anything I needed to know about selling my ...
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Jul 08,2016
Jul 08,2016
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Kirsten and Gina have always been very helpful and responsive to all kind of queries. I have been living in the property for about 4-5 years already and had very good experience overall. They both have been excellent help when i have given my notice ...
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Jul 04,2016
Jul 04,2016
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Very satisfied with the whole sales process, from initial instruction to completion. Dealt with Michael, Paul and Mateo and found all of them to be professional....
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Comment on agent fees
Completely satisfied with the fees.
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Jun 21,2016
Jun 21,2016
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Both Paul & Michael were really helpful throughout my purchase. As a first time purchaser they made it a pleasure for me!...
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Jun 17,2016
Jun 17,2016
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Very good experience with OJ, involving letting my property for nearly 20 years and then in selling it. Good advice in helping me decide whether to sell or re-let and in getting the specifications right for a refurbishment. Always happy to dig in when the sales ...
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May 10,2016
May 10,2016
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Kirsten has been amazing over the course of the many years that she has been handling the management of the flat, the process has been entirely professional and correspondence has always been promptly attended to. As an absentee landlord it is very reassuring to know ...
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May 12, 2016
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Thank you for taking the time to leave this review. We are delighted that you are happy with the service that you receive and look forward to dealing with you for many more years to come. ...
Mar 17,2016
Mar 17,2016
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After 4 years living in Bow I would like to express my gratitude for the way I have been taken care of by Oliver Jaques. Their amazing team of people built a trust relationship from the beginning that made me feel in the best hands both ...
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May 12, 2016
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future ...
Jan 27,2016
Jan 27,2016
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OJ carefully led my purchase of a BTL property. They were efficient in proceeding with the offer and getting it accepted.
When complications arose that lengthened the sale procedure, both Andrew and Michel made sure to keep me informed of the different alternatives and also ...
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May 12, 2016
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future ...
Jan 26,2016
Jan 26,2016
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I was using the agency from recommendation and I was not disappointed.
Professional an warm service of the manager Michael Petherbridge, great negotiating skill and kindness of Andrew Jackson and Matteo Donna made a difference during a very frustrating time in my life.
I would ...
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Comment on agent fees
Good
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Jan 15,2016
Jan 15,2016
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Michael has been amazing during our sale. I would recommend Oliver Jaques without hesitation; they give you that "peace of mind" element you need....
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Dec 23,2015
Dec 23,2015
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Paul and all the team were exceptionally friendly to deal with - highly responsive and nothing was too much trouble. My thanks to all who assisted....
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Dec 16,2015
Dec 16,2015
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I have used Oliver Jaques for over 10 years now, buying selling & renting, in all this time Michael & his team have always given first class service and always gone the extra mile to ensure we achieve our goals every time. Thanks again OJ's !!...
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Comment on agent fees
Their fees have always been very reasonable.
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Dec 03,2015
Dec 03,2015
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Stephen, Kirsten, Erika, Maxine and all the team at Oliver Jaques have been managing our property this year, and have given timely, friendly and professional service throughout. Very impressed with their service delivery. Would not hesitate to recommend them....
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Nov 30,2015
Nov 30,2015
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Steve has been extremely helpful from the first time we met him. He has been friendly and informative explaining about the property we were viewing and the utilities we needed to contact, council tax brackets and so on. He has since then delivered excellent customer ...
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Nov 27,2015
Nov 27,2015
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The service has been great and the transaction of the sale has been smooth. Would use them again. All the best....
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Nov 27,2015
Nov 27,2015
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Michael and Matteo were brilliant throughout the whole process. A buyer was found for my flat fairly swiftly after it was put on the market. Michael was very attentive and provided just the right amount of pressure to the buyer and his solicitor to keep ...
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Nov 18,2015
Nov 18,2015
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We bought a property using Oliver Jaques Canary Wharf branch. Andrew was very helpful in showing us a number of properties that met our requirements and the team was always very proactive in dealing with issues and enquiries and trying to push the sale along...
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Nov 13,2015
Nov 13,2015
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We let a flat through this agency and had a very easy experience throughout. We dealt with Matteo, who was helpful, friendly, knowledgable, and professional. I don't know much about technical things around the home, but he was able to explain everything around the flat ...
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Nov 08,2015
Nov 08,2015
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I strongly recommend Oliver Jaques for buying and selling property. It's been a long time since I've been anything like as impressed by a company. Their tireless energy and efforts all the way to completion cannot be beaten. A friendly helpful team, excellent database of ...
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Nov 10, 2015
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Thank you for taking the time to leave this review. We were delighted to have helped with your scheme and thoroughly enjoyed the experience. ...
Nov 07,2015
Nov 07,2015
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We chose Oliver Jacques mainly because we thought the Agent profile was right for the potential market for our property and we were looking to downsize locally. They put together the sales information very quickly and got into the marketing within days of being appointed. ...
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Comment on agent fees
When we agreed the appointed the fees seemed high, but having seen the level of effort and commitment that was needed to bring the sale through to completion, I would say the Agent earned the fee.
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Oct 03,2015
Oct 03,2015
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I have used Oliver Jaques on a number of occasions to both buy and sell property. I have always found the team there to offer excellent customer service, viewings are confirmed, feedback always given and the general attitude towards their clients and customers is always ...
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Michael
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Stephen
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Gina
(40)
Rosalie
Samuel
Erika
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Ben
Nicola
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Jack
Jaydn
Tenant Fees
Holding Deposit (per tenancy)
Equivalent of One Weeks' Rent
Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings ManagerSecurity Deposit (per tenancy. Rent under £50,000 per year)
Equivalent of Five Weeks' Rent
Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting ManagerSecurity Deposit
Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)
Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings ManagerAdministration Fee
£120 (inc. VAT), Pay UpfrontCompany Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)
Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings ManagerPending
£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)
Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings NegotiatorDefault Rent Payment
3% (inc. VAT), Pay UpfrontAbove Base Rate of the Bank of England when Rent is 14 days late.
Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings ManagerReferencing
£42 (inc. VAT), On CompletionLandlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)
Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings ManagerVariation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay UpfrontAmendments or Changes to the tenancy where requested by the tenant.
Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings ManagerLost or replacement key
Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee
Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings ManagerEarly Termination(Tenant’s Request)
Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.
Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents
Best Estate Agent in SE16 
Best Estate Agent in SE16 
