Surrey Quays, London, SE16
4.9/5, 418 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
London Estate Agent with offices in Surray Quays

Latest Reviews

View all Reviews 418
5th Jun 2024
reviewed by 'Graham Waldheim'
“I have used Oliver Jaques Managing Agents for a number of years and they offer a first class service. Gina, ......”
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
8th Nov 2023
reviewed by 'Ola'
“The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.......”
10th Oct 2023
reviewed by 'dwong'
“The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out ......”
6th Oct 2023
reviewed by '[email protected]'
“Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £188,000 £3,500,000
Lettings 94% 98% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 151 4 113 0 74 3 12 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Bow, E3
Surrey Quays, SE16

“Excellent Service...”

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Apr 19,2018
Minithumbdown
By: 'Tahir'
Apr 19,2018
1 people found
this helpful
During my experience with Oliver Jaques at the Surrey Quays Branch, the Lettings Team provided upheld the most excellent and professional service. The office was presented well alongside a positive attitude by the team which enabled me to feel comfortable as well as feel welcome. ...
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“Very Professional...”

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Apr 18,2018
Minithumbup
By: 'R'
Apr 18,2018
1 people found
this helpful
I've had a great experience with them. They're very honest and addressed all my needs as I didn't have much experience with renting. I highly recommend OJ....
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Comment on agent fees
Great value for the service provided.
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“Great service...”

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Apr 14,2018
Minithumbup
By: 'Nora'
Apr 14,2018
1 people found
this helpful
Alex did a fantastic job in organising everything for our new flat, he supported us throughout the whole process and was a great point of contact....
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“Excellent service...”

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Mar 19,2018
Minithumbup
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Michael
By: 'DaniF81'
Mar 19,2018
0 people found
this helpful
Very pleased with the service and with how fast they managed to sell my 2 properties. They kept me informed at all times and were able to get a good deal for us, so will be using them again in the future if needed....
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“Excellent Service sold my property and kept me informed and ......”

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Mar 07,2018
Minithumbup
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Michael
By: 'Dominic'
Mar 07,2018
0 people found
this helpful
Excellent Service sold my property and kept me informed and calm when buyers dropped out in the process. The whole team is excellent, both Sales and Lettings but I could only name two for this review. They were knowledgeable and pleasant to do business with. ...
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Comment on agent fees
Felt the fee was particularly reasonable for the amount of work they did on this particular sale.
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“Communication with the agent was excellent from start to finish. ......”

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Feb 13,2018
Minithumbup
By: 'Luke'
Feb 13,2018
1 people found
this helpful
Communication with the agent was excellent from start to finish. The move in was painless and any questions I had were answered promptly. Alex was particularly friendly and helpful throughout the whole process. After move in the support from the agent was very good. There ...
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Comment on agent fees
The fees were very good value for the service provided.
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“We have both bought and sold through OJ in the ......”

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Feb 13,2018
Minithumbup
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Michael
By: 'The'
Feb 13,2018
0 people found
this helpful
We have both bought and sold through OJ in the last five years. This is a truly 'local' service, with a love for the neighbourhood. We have found all staff we dealt with exceedingly kind, patient, helpful and friendly. They really care for the customers ...
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“Professional and helpful from the outset. I'm so pleased I ......”

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Feb 06,2018
Minithumbup
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Michael
By: 'Lisa'
Feb 06,2018
0 people found
this helpful
Professional and helpful from the outset. I'm so pleased I made the decision to go with Oliver Jaques over the other local agent opposite that also provided a valuation. The service from the outset was excellent and nothing was too much trouble. I'd definitely recommend ...
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Comment on agent fees
Great and competitive fees
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“As an honest review from a first time renter, I ......”

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Jan 30,2018
Minithumbup
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Stephen
By: 'MW21'
Jan 30,2018
0 people found
this helpful
As an honest review from a first time renter, I have to say that Oliver Jaques made the whole process easy and pleasant. Alex initially showed us around our flat, which we wanted to rent immediately, he was relaxed, interested and friendly, he told us ...
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Comment on agent fees
Fair fees, the paperwork was well prepared and to be expected. The holding fee is lower than most and this was a big factor in making me feel more relaxed when making an offer.
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“Erika has been a great support in all property enquiries ......”

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Jan 19,2018
Minithumbup
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Erika
By: 'Lucy'
Jan 19,2018
0 people found
this helpful
Erika has been a great support in all property enquiries and requests. We have been in the current property for 9 months and Erika has promptly responded to any concerns we have had and has delivered quick communication and solutions for all issues we've come across ...
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Comment on agent fees
N/A
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“I instructed OJ after having had my property on the ......”

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Jan 12,2018
Minithumbup
By: 'IP'
Jan 12,2018
0 people found
this helpful
I instructed OJ after having had my property on the market for several weeks with 2 other (large) agents. We had had a fair amount of viewings but no offers. I was immediately impressed with Paul's market knowledge and his positive attitude on the valuation and ...
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Comment on agent fees
Fair.
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“Erika has been very good at dealing with issues in ......”

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Jan 02,2018
Minithumbup
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Erika
By: 'Andy'
Jan 02,2018
0 people found
this helpful
Erika has been very good at dealing with issues in my property and always responds promptly. I think Erika is an asset to the team at Oliver Jaques....
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Comment on agent fees
Fair
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“Erika is great, very friendly has professional attitude, prompt response ......”

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Dec 29,2017
Minithumbup
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Erika
By: 'Paul'
Dec 29,2017
0 people found
this helpful
Erika is great, very friendly has professional attitude, prompt response to all questions and also she helped with all matters......
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“As a multiple landlord it is important we have a ......”

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Dec 21,2017
Minithumbup
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Gina
By: 'Perkins'
Dec 21,2017
0 people found
this helpful
As a multiple landlord it is important we have a good personal agent and Gina has managed our account for many years in an excellent and extremely professional manner and particularly when we have had a difficult tenant or rental arrears. Gina represents all that ...
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Comment on agent fees
Fees are very competitive in comparison to other agents in the SE16 area
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“Gina has been letting my property out for the last ......”

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Dec 21,2017
Minithumbup
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Gina
By: 'Ergin'
Dec 21,2017
0 people found
this helpful
Gina has been letting my property out for the last two years very happy with the service log may it continue...
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Comment on agent fees
Good
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“Thx u sooooo much Michael for your support at such ......”

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Dec 21,2017
Minithumbup
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Michael
By: 'Le'
Dec 21,2017
0 people found
this helpful
Thx u sooooo much Michael for your support at such a stressful time You have been amazing and would highly recommend!...
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Comment on agent fees
Great!
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“OJ has managed my flat hassle free for many years. ......”

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Dec 21,2017
Minithumbup
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Gina
By: 'J'
Dec 21,2017
0 people found
this helpful
OJ has managed my flat hassle free for many years. I have always found Gina to be extremely knowledgable and willing to go the extra mile. When my block agent incorrectly told me I could not make a claim for a leak that was going ...
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Comment on agent fees
Good
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“Exceeds expectations for me everytime. Very impressive at finding appropriate ......”

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Dec 21,2017
Minithumbup
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Gina
By: 'Raj'
Dec 21,2017
0 people found
this helpful
Exceeds expectations for me everytime. Very impressive at finding appropriate Tenants and providing a full management service that makes my life, and the management of my property portfolio hassle free. Would recommend this agent and indeed this charming young lady....
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Comment on agent fees
The fees are in line with market expectations.
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“For me, it is really important to have a fast ......”

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Dec 20,2017
Minithumbup
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Stephen
By: 'Balint'
Dec 20,2017
0 people found
this helpful
For me, it is really important to have a fast communication with an agency. Alex replied to my emails super fast, that made everything so much easier. I could call or email them anytime, there was no excuse for a chat, brilliant. They also make ...
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Comment on agent fees
good
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“First class service , keep you qell informed throughout the whole ......”

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Dec 20,2017
Minithumbup
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Michael
Staff profile picture
Michael
By: 'Jayne'
Dec 20,2017
0 people found
this helpful
First class service , keep you qell informed throughout the whole process of selling ypur property. Highly recommend them a great team. Thank you....
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Comment on agent fees
Good bearing in mind london rates
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“Gina has managed my properties for over 10 years and has ......”

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Dec 20,2017
Minithumbup
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Gina
By: 'Jo'
Dec 20,2017
0 people found
this helpful
Gina has managed my properties for over 10 years and has always done a stirling job, is very professional and always helpful and has a lovely friendly demeanor. Oliver Jaques as a whole is a fantastic Estate Agent that I would happily recommend to all....
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Comment on agent fees
Good
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“Having used Oliver Jaques for some time to manage my ......”

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Dec 20,2017
Minithumbup
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Gina
By: 'Mr'
Dec 20,2017
0 people found
this helpful
Having used Oliver Jaques for some time to manage my Buy to let property, I can hand on heart say that Gina goes above and beyond to make sure that not only me as a landlord are looked after, but also the tenants, making all ...
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Comment on agent fees
The fees are and remain more than satisfactory for the service I am provided by Gina and the team.
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“I have been a tenant in a Property managed by ......”

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Dec 20,2017
Minithumbup
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Gina
By: 'Silvie'
Dec 20,2017
0 people found
this helpful
I have been a tenant in a Property managed by Oliver Jaques for nearly 7 years and throughout my whole tenancy Gina has always gone out of her way to help me with any issues I have had...
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“Thank you so much to Michael, he has been amazing ......”

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Dec 20,2017
Minithumbup
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Michael
By: 'Valentina&Daniele'
Dec 20,2017
0 people found
this helpful
Thank you so much to Michael, he has been amazing dealing with our home's purchase, always helpful and willing to listen our concerns. He has excellent negotiating skills, I would highly recommend him and his branch. Thanks to Paul for negotiating with the vendor our ...
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Comment on agent fees
No fee
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“As a Landlord, I can only describe my experience with ......”

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Dec 20,2017
Minithumbup
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Gina
By: 'AJ'
Dec 20,2017
0 people found
this helpful
As a Landlord, I can only describe my experience with Oliver Jaques as impeccable. One member of staff in particular has shown a high level of professionalism in dealing with my lettings and helping out with any issues that have arisen with my tennants. I ...
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“All good since first meeting, we are very happy to ......”

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Dec 18,2017
Minithumbup
By: 'Mario'
Dec 18,2017
0 people found
this helpful
All good since first meeting, we are very happy to make this happen. We recomend Alex very well for everyone. Thanks Alex...
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Comment on agent fees
Good
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“Helpful and kind. I've got an amazing flat which suits ......”

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Dec 13,2017
Minithumbup
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Stephen
By: 'GIULIO'
Dec 13,2017
0 people found
this helpful
Helpful and kind. I've got an amazing flat which suits my needs. I couldn't get better. Their managment of the flat is precise and efficient....
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Comment on agent fees
Change of tenancy fee should be charged to the person who leaves the house.
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“Hi I would like to thank Stephen Banks for his ......”

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Dec 12,2017
Minithumbup
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Stephen
By: 'Victoria'
Dec 12,2017
0 people found
this helpful
Hi I would like to thank Stephen Banks for his speed and efficiency in letting my property. From finding the tennants, reference checks and checking in, everything went smoothly without any complications and the speed with which he answers emails was also amazing. I have ...
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Comment on agent fees
Good
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“We want to thank particularly Alex for professionalism, we've been ......”

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Dec 12,2017
Minithumbup
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Stephen
By: 'Alejandro'
Dec 12,2017
0 people found
this helpful
We want to thank particularly Alex for professionalism, we've been lucky to get a flat we fell in love. The whole documentation process went very fast, it took us one week for everything, from viewing day to contract signing. Alex was always in contact with ...
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“Erika has been a huge help when I have had ......”

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Dec 12,2017
Minithumbup
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Erika
By: 'Se16'
Dec 12,2017
0 people found
this helpful
Erika has been a huge help when I have had problems with the flat. She is quick to respond and gets things sorted. I would deffinutly recommend her and oliver jaques....
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Comment on agent fees
Great
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Staff picture Michael
(157)
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(45)
Staff picture Gina
(40)
picture is hidden Rosalie
Staff picture Samuel
Staff picture Erika
(20)
Staff picture Ben
Staff picture Nicola
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Staff picture Jaydn

Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW



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Oliver Jaques

Branch - Surrey Quays, London, SE16

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