Whilst we endeavour to meet and exceed our customer expectations, and despite our best efforts there may come a time when you feel our service has not lived up to your expectation. As a member of The Property Ombudsman there are guidelines to follow when making a complaint and we have in place a formal complaints procedure which must be followed exactly when making a complaint about a licensed agent, service or staff member at Novahomes Plymouth Region, a copy of which is available on request to
[email protected].