100% sales valuation accuracy
100% sales fee satisfaction
78% lettings valuation accuracy
96% lettings fee satisfaction
Our office is based in Heswall but we cover the whole of the Wirral with regard to our services. Our services for landlords include our unique to Northwood Guaranteed Rent Scheme, our Traditional Managed Scheme and our Tenant Find Only Scheme. We pride ourselves on the quality of service and ...
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Our office is based in Heswall but we cover the whole of the Wirral with regard to our services. Our services for landlords include our unique to Northwood Guaranteed Rent Scheme, our Traditional Managed Scheme and our Tenant Find Only Scheme. We pride ourselves on the quality of service and attention we give to our landlords and tenants alike.
Latest Reviews
9th Aug 2024
reviewed by 'Vanessa'
9th Aug 2024
reviewed by 'Jason Hutchinson'
23rd Dec 2021
reviewed by 'Victoria Louise Moore'
23rd Aug 2019
reviewed by 'Calum'
15th Aug 2019
reviewed by 'Samantha'
12th Jul 2019
reviewed by 'Kelly'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £135,000 | £250,000 |
| Lettings | 78% | 96% | £400 | £1,095 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 28 | 5 | 1 | 0 | 3 | 0 | 1 | 4 |
Areas covered
- CH64
- CH44
- CH63
- CH43
- CH62
- CH42
- CH61
- CH60
- CH49
- CH48
- CH47
- CH46
- CH45
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Feb 21,2017
Feb 21,2017
0
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As a new landlord I have just let a house using the Guaranteed Rent Scheme offered by this agent. I have found this to be a tightly run and structured franchise, very efficient and helpful. Things happen when they should and proper procedures followed. Staff ...
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Comment on agent fees
Guaranteed rent scheme offers a good option for landlords with terms of the scheme clearly state and no hidden fees.
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Feb 21, 2017
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Dear New Landlord
Thank you for your comments and positive review on AllAgents. It's always very motivational for the whole team to get great feedback.
Our Guaranteed Rent Scheme is a great alternative for landlords who don't want the usual financial risks associated with traditional management options and just want piece of mind.
I will make sure the whole team are aware of your positive feedback.
Best Regards
Joanna ...
Feb 17,2017
Feb 17,2017
0
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From the moment we walked into the branch to the final completion date on purchasing a new property, was straightforward, Helen was wonderful, very efficient and provided all the information and support we needed. Would recommended this branch Helen and Dereck , all,staff have been ...
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Good
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Feb 17, 2017
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Dear Heather
Thank you very much for your kind words and review on All Agents. I will make sure that Helen and the team are aware of your comments as its always great to get positive feedback. At Northwood Wirral Limited, we always try to give the best customer service we can and its always very motivating to know we are getting it right.
Best Regards
Joanna ...
Feb 17,2017
Feb 17,2017
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From the start of my application Jill has been fantastic. Replying to emails straight away and keeping me updated which my application. I struggled to get a date for my check in but Jill worked with me and my work commitments and we where able ...
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Good
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Feb 17, 2017
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Dear Emma
Thank you for your kind words and 5 star review on the service you have received from Northwood. I will make sure that Jill and the rest of the team are aware of the good work they are doing and continue to do and the great feedback you have given.
Regards
Joanna ...
Feb 17,2017
Feb 17,2017
0
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Brilliant service from the first phone call to getting in to the property all aspects dealt with thoroughly and all details covered from nice friendly staff...
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Comment on agent fees
Very cheap 3 bedroom propety delivered to a high standard cheapest and best around
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Feb 17, 2017
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Dear Liam
Thank you for your 5 star review and great comments on the service you have received from Northwood Wirral Limited. I will make sure Nikki and the rest of the team are aware of your positive feedback on the customer service they offer.
Regards
Joanna ...
Feb 09,2017
Feb 09,2017
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From initial telephone queries to actual viewings, the branch were helpful, friendly and professional. Lilian greeted us at both properties with warmth and professionalism and was very knowledgable about both properties. Jillian helped us complete the application forms and even stayed beyond her working hours ...
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Comment on agent fees
Excellent price of agents fees and they are the only branch we known of who refund if you're not selected for a genuine reason.
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Feb 14, 2017
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Hi Adrienne and David
Thank you for the kind words you have and review you have given to Jill and Lillian. The whole team at Northwood Wirral Limited try to give great customer service every day and it is fabulous when this is recognised by our customers. I will make sure the specific ladies and the rest of the team are aware of your feedback.
Regards
Joanna ...
Feb 01,2017
Feb 01,2017
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Always friendly and helpful, even with my sometimes random questions.
Staff are knowledgeable and keep us well up to date with our property....
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Feb 02, 2017
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Hi Nicky
Thank you very much for the positive comments and review you have put on All Agents for us. The whole team always try and give great service to all our tenants and landlords and it is always good to get the feedback confirming it.
Regards
Joanna ...
Jan 31,2017
Jan 31,2017
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From start to finish everything was dealt with in a very efficient, professional manner with nothing left to chance. Would recommenced to any professional landlord....
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Feb 02, 2017
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Dear Mr Harrison
Thank you very much for your positive comments and review you have given us on All Agents. The whole team always try to give a great service to all our tenants and landlords and it is always good to get the feedback to confirm this.
Regards
Joanna ...
“Would highly recommend Helen & Deryck very professional & helpful throughout process, & ......”
Jan 30,2017
Jan 30,2017
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Would highly recommend Helen & Deryck very professional & helpful throughout process, & wouldn't hesitate to recommend them as they keep you updated throughout....
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Good
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Feb 02, 2017
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Hi Macca
Thank you for the positive comments and review you have given us on All Agents. The whole team always try to give a great service to all our landlords and tenants and it is always good to get the feedback confirming it.
Regards
Joanna ...
Jan 27,2017
Jan 27,2017
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From the very beginning of even enquiring about the property I am still in both Sam and Helen were just so incredibly helpful and went above and beyond what was expected to make sure my viewing to putting the deposit down to moving into the ...
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Comment on agent fees
Reasonable as I knew here would be feed and some places are just all about how much money they can get, but Northwood isn't like that.
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Feb 02, 2017
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Hi Michelle, thank you very much for your review on All Agents and the positive comments you have said about Helen and the team. We always try and give the best possible service to all our landlords and tenants its always good to have great feedback to confirm what we do.
Regards
Joanna ...
Jan 18,2017
Jan 18,2017
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Called into the Heswall Office last Saturday with a general enquiry on a rental flat on behalf of somebody else. I found a female member of staff very friendly and extremely helpful with general information. Thank you. I have passed this information on....
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Comment on agent fees
Not applicable
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Jan 18, 2017
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Hi, thank you for the good review, the member of staff you spoke to was Jane and she is always helpful and informative, I will make sure she sees your great comments as its always good to get good feedback. If your friend needs any other information or wants to view any properties feel free to get in touch.
Regards
Joanna ...
Jan 13,2017
Jan 13,2017
1
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Visited this branch to make an application to rent a house which we had viewed with Jillian who was lovely. I attended the meeting along with my brother, who is mentally impaired, he suffers with agoraphobia and is of a nervous disposition. We were greeted ...
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Jan 13, 2017
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Dear TerriQ
I would like to thank you for your feedback with regard to the visit you, your mum and your brother made to one of our properties and then later your brother and your mum made to our office to apply for one of our properties.
With regard to the lady that conducted the viewing with your brother, her name is Lillian not Jillian and I will pass on your comments to her, she will appreciate the compliment.
With regard to the meeting that was held in our office, we were under the im ...
Jan 11,2017
Jan 11,2017
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Very Poor service from the start and not very professional told different things from different team members when asked a question was made to feel like a child due to young age not recommended...
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Comment on agent fees
Ok
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Jan 13, 2017
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Dear Hannah
Thank you for your comments on AllAgents we are always happy to receive feedback whether it is good, bad or indifferent.
I note that you have mentioned specifically Helen our Office Manager as providing you with poor service, this is extremely unusual as I know she regularly receives many compliments, thanks and gifts from our customers for her excellent customer service.
You have also stated you have spoken to other members of staff and not had good service but you have not ...
Nov 30,2016
Nov 30,2016
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We have had nothing but excellent service and help from all the staff at Northwood, they have been quick to respond to any queries, problems and always very helpful and professional, they have the best team of people. We can't rate them highly enough, thank ...
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Dec 09, 2016
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Thanks for your kind words. The team here work very hard dealing with constant queries from tenants, landlords and contractors - they really are the best jugglers on the Wirral!! Its great to get the positive feedback and we appreciate you going out of your way to write the review. ...
Nov 01,2016
Nov 01,2016
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From start to finish I received an excellent service from Northwood. Helen Cheung is very knowledgeable, easy to deal with and helped me at every stage. I work abroad most of the time and was away during most of the negotiations yet this was no ...
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Not Applicable
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Oct 26,2016
Oct 26,2016
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Deryck and his team have always provided excellent service and advice. I found using them very easy and trouble free. They've taken care of everything and dealt with any problems immediately. They are easily the nicest agents I have dealt with....
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Comment on agent fees
Guaranteed rent scheme works brilliantly if you take into account a potential change of tenant and the down time, making you better off in the long term.
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Aug 16,2016
Aug 16,2016
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I have had excellent service from Northwoods. Particularly from Deryck and Helen. Right from the first visit where they gave me good solid advice as I was a first time longdistance landlady, to being prompt and responsive via emails, keeping me up to date, chasing ...
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Jul 22,2016
Jul 22,2016
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My husband and I found all staff very helpful and professional while dealing with us, especially Jane who took her time to advise and reassure us every step of the way. Thank you Laura and John....
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Good
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Jun 10,2016
Jun 10,2016
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Well what can I say....this lettings agent is just great, when you report a problem it gets dealt with efficiently and promptly by the admin/sales staff and I've never had any problems, Helen, Jill and Lillian are just the best and I wish ...
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Dec 17,2015
Dec 17,2015
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Always helpful, efficient and find good tenants. Very organised which helps my year end tax return! They always respond to my emails immediately....
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Dec 17, 2015
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Thank you for this great review. We have been managing your property and working with you now for 5 years. Here's to at least another 5 years. ...
Oct 19,2015
Oct 19,2015
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We became tenants in July 2014 Jill was very reassuring as it was a very stressful time for us selling our home and moving into this rental property, this year we had an issue with an garden wall that was collapsing, Sam and Helen worked tirelessly ...
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Sep 29,2015
Sep 29,2015
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The agents and their whole team have been nothing less than efficient and helpful, I feel I am in very safe hands....
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Aug 18,2015
Aug 18,2015
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Lack of attention to repairs needed prior to re-letting the property, lack of urgency in completing repairs and refusal to adjust rental price during this time. Repairs included items that affected living standards....
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What agent could do to change your mind?
Agent should have ensured property was in better state of repair prior to tenancy- house was not adequately inspected prior to tenancy. Should have expedited urgent repairs more quickly and offered support/reduction in price to tenants during this time. Property should be taken off their books due to dated state of repair and decor and owner's refusal to update facilities.Attached Filesnbsp;
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Aug 18, 2015
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Dear 'Sue'
Thank you for your review on allAgents, any feedback is always appreciated.
In response to your comments I believe there are 2 issues you have.
1. That there were some repairs that needed to be carried out at the property once you had moved in and you believe that all of these should have been identified prior to your check in.
2. You believe that the property was dated and should not be on the market to rent.
Point One - Unfortunately we are not able to inspect absol ...
Aug 10,2015
Aug 10,2015
2
people found
this helpful
this helpful
I have had very little little to do with Northwood, however on the odd occasion I have, I have always received their best advise or attention. There is one matter still outstanding, but the resolution to that is down to the landlord, not the agent....
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Aug 07,2015
Aug 07,2015
1
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Northwood are thorough, professional and fair in their dealings with us. They manage the remnants and our property extremely well. They are prompt and reliable with our payments and always do what they say they are going to do.The staff are friendly and efficient. ...
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Aug 07,2015
Aug 07,2015
1
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Excellent all round service that takes away many of the stresses of being a landlord. Particularly important is the way in which they can arrange for any necessary works to be done....
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Jun 24,2013
Jun 24,2013
1
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Pluses
1 - Friendly staff and regular communication
Minuses
1 - Northwood handles multiple applications on rental properties unlike others so when you put in your application... someone else could still apply and beat you to it - Purely a 'best man wins' scenario
2. Unable to explain ...
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Aug 17, 2015
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Dear 'Youser'
Thank you for your comments on All Agents, all feedback is greatly appreciated.
We are pleased that you have found our team to be friendly and communicative. You have been balanced in your comments with regard to our application process. I think it would be helpful to explain why we work the way we do.
We do accept multiple applications on the properties that we advertise and we do this because sometimes when we start to process an application it can take several day ...
Mar 06,2017
Mar 06,2017
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I initially used Northwood letting service 4 years ago, and I haven't been disappointed. Deryck came to my house for a consultation and explained the service that Northwood offer, they very quickly identified tenants and they moved in without any fuss. They have remained in the ...
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Comment on agent fees
Fees are realistic for the service that they offer.
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Mar 06, 2017
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Hi Elaine
Thank you so much for your positive words and this great review on AllAgents. The whole team here always work towards offering great customer service and we take our relationships with our landlords very seriously. Our job is made easy by working with realistic and responsible landlords.
I will pass on your comments to the team as it is always great to get positive feedback and very motivational.
Best Regards
Joanna ...
Apr 12,2017
Apr 12,2017
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I can only say a big thank you to Northwood Heswall and all the staff there who helped to settle my elderly parents into one of their properties in Thingwall. The staff where always professional attentive and considerate to my parents' needs and were prompt ...
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Comment on agent fees
Fees were fair and reasonable.
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Apr 13, 2017
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Dear "The Sugrue Family"
I would like to thank you for your positive comments on the All Agents review site.
It is always great to get such positive feedback from our customers and very motivational. I will make sure the whole team are aware of your review.
It has been a pleasure working with your family and I would like to wish you well for the future.
Best Regards
Joanna ...
Oct 31,2018
Oct 31,2018
0
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I used this agent to let a house for two years under the Guaranteed Rent scheme. As a landlord I always found them helpful, quick to answer the
phone and deal with any issue. The agent is very well organised, the guaranteed rent is paid ...
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Nov 19, 2018
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Dear Landlord
I would like to thank you for your 5 Star Review on All Agents. It is always good to get positive feedback as everyone works very hard to do a professional job.
I will make sure the whole team are aware of your great comments as it is always motivational to know you are doing a good job. As we all know people are always very keen to complain but less inclined to go out of their way to complement. I would like to thank you for taking the time to give us a review.
Regards ...
Sep 06,2018
Sep 06,2018
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I would recommend Northwood Wirral as an Estate Agent that offers a thoroughly professional service right from the get-go. Not only was the service excellent, but also personal.
Soon after signing my contract, it seemed that having to go abroad again for work reasons was ...
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Sep 06, 2018
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Dear Mr Duggan
Thank you for your 5 star review on AllAgents.
It is always good to receive all kinds of feedback from our customers but especially positive feedback. I will make sure the team and especially Jill is aware of your comments as its always motivating know you are doing a great job.
Thank you
Joanna ...
Helen
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Tenant Fees
Holding Deposit (per tenancy)
Maximum of 1 weeks rent. This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed.
Security Deposit
5 weeks rent
A deposit is a sum of money taken to be held as a security for the performance of the agreement. This is to cover rent arrears, damages, dilapidations & defaults on the part of the tenant during the tenancy. Alternatively, you may purchase a Zero Deposit policy on selected properties.
The tenant will however be pursued separately if the cost of the rent arrears, damages, dilapidations & defaults exceed the size of the deposit.
Unpaid Rent
Payment of interest for the late payment of rent 3% above Bank of England base rate if rent is more than fourteen days late.
Last updated on 04/06/2019, 11:49 AM by Joanna Diamond | DirectorLost Keys
Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 +VAT (£18 incl VAT) per hour, if appropriate, for the time taken replacing any lost keys or security devices
Last updated on 04/06/2019, 11:50 AM by Joanna Diamond | DirectorPending
£50 inc VAT to cover Agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.
£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with taking landlords instructions, new tenant referencing and Right to Rent checks, deposit registration and preparation of new legal documents
Early Termination
If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:
i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv) These costs will be no more than the maximum amount of rent outstanding
See below Tenant Permitted Payments
Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.
Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:15 PM 05/07/2018 by allAgents
Best Letting Agent in CH60 
