Wirral, CH60
4.4/5, 61 reviews
84% recommended
100% sales valuation accuracy
100% sales fee satisfaction
78% lettings valuation accuracy
96% lettings fee satisfaction
Our office is based in Heswall but we cover the whole of the Wirral with regard to our services. Our services for landlords include our unique to Northwood Guaranteed Rent Scheme, our Traditional Managed Scheme and our Tenant Find Only Scheme. We pride ourselves on the quality of service and ... show more Our office is based in Heswall but we cover the whole of the Wirral with regard to our services. Our services for landlords include our unique to Northwood Guaranteed Rent Scheme, our Traditional Managed Scheme and our Tenant Find Only Scheme. We pride ourselves on the quality of service and attention we give to our landlords and tenants alike.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
78 Telegraph Road
Heswall,Wirral
Merseyside
CH60 0AQ
0151 348 4527

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £135,000 £250,000
Lettings 78% 96% £400 £1,095
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 1 28 5 1 0 3 0 1 4
Areas covered
  • CH64
  • CH44
  • CH63
  • CH43
  • CH62
  • CH42
  • CH61
  • CH60
  • CH49
  • CH48
  • CH47
  • CH46
  • CH45
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
DPS
Latest Properties

No Properties

Images & Videos

“Completely and utterly disgusting so called b......”

Share on :
Aug 09,2024
Minithumbdown
Joanna
By: 'Vanessa'
Aug 09,2024
0 people found
this helpful
Completely and utterly disgusting so called business. Trying to evict us as our landlord wants to leave them. In constant breach of their own contract. Horrendous and unprofessional they shouldn't be allowed to hold a license....
read full review
Attachments

Review file
Review file
Was this helpful? Yes

“The absolute worst company we've ever dealt w......”

Share on :
Aug 09,2024
Minithumbdown
Joanna
Helen
By: 'Jason Hutchinson'
Aug 09,2024
0 people found
this helpful
The absolute worst company we've ever dealt with. They lie and deceive you at every opportunity. Rude and dishonest staff. You can expect a different property manager every 6 months as they can't keep their staff. Never complete maintenance issues and don't even know how to ...
read full review
Attachments

Review file
Review file
Was this helpful? Yes

“I would honestly say that Northwood Wirral ar......”

Share on :
Dec 23,2021
Minithumbdown
By: 'Victoria Louise Moore'
Dec 23,2021
2 people found
this helpful
I would honestly say that Northwood Wirral are the worst letting agents that I have ever dealt with, substandard properties, non-existent customer service skills (except Sam/ Kim they tried on occasion to help), they are the type of agents that give letting a bad name. ...
read full review
Was this helpful? Yes
By: Joanna Diamond
Dec 24, 2021
View all comments (1)
Dear Victoria Louise Thank you for the review/comments you have left on AllAgents, Facebook, various social media groups and social media posts. It is always great to get feedback whether it is positive or negative. I completely understand that you are upset that the owners decided that they wanted to sell the property when you were a tenant, but as everyone knows there are no guarantees of longevity in a private rented property. Circumstances can change for all people, owners and tena ...

“Been absolutely fantastic throughout...”

Share on :
Aug 23,2019
Minithumbup
By: 'Calum'
Aug 23,2019
0 people found
this helpful
Northwood have been absolutely fantastic throughout my yearlong tenancy. They did their very best to get me moved in as soon as at the start, and they were completely stress free! This was my first time renting by myself and it couldn't have been smoother ...
read full review
Was this helpful? Yes

“Nikki has been amazing throughout the process......”

Share on :
Aug 15,2019
Minithumbup
Lillian
By: 'Samantha'
Aug 15,2019
0 people found
this helpful
Nikki has been amazing throughout the process of my application to my new home. She has such a lovely persona, making me feel at ease. I'm looking forward to having Northwood as my agent! Also, Lillian was a great representative of the company when she ...
read full review
Was this helpful? Yes
By: Joanna Diamond
Aug 16, 2019
View all comments (1)
Dear Samantha, thank you very much for your 5 star review on Northwood Wirral Limited. I will make sure that Nikki and Lillian are aware of your comments as its always good to get such great feedback, its motivational to know you are doing a good job. Regards Joanna ...

“I was a tenant with another agent before this......”

Share on :
Jul 12,2019
Minithumbup
By: 'Kelly'
Jul 12,2019
0 people found
this helpful
I was a tenant with another agent before this company took over. I had so many issues with the property that the previous agents dismissed with their 'tough you don't matter attitude' However, when Northwood took over I was treated with respect and any concerns ...
read full review
Was this helpful? Yes
By: Joanna Diamond
Jul 23, 2019
View all comments (1)
Dear Mrs Carlile, thank you for your 5 star review. I will make sure the rest of the team are aware of your comments as it is always very motivating to know we are doing a good job and our customers are happy. I would like to wish you well for the future. Regards Joanna ...

“Excellent Service...”

Share on :
Jun 20,2019
Minithumbup
By: 'Stephanie'
Jun 20,2019
0 people found
this helpful
Very impressed with the quality of service received from Northwood over our tenancy. The team are extremely helpful, friendly and professional....
read full review
Was this helpful? Yes
By: Joanna Diamond
Jun 28, 2019
View all comments (1)
Dear Stephanie Thank you for your very positive review of our service you have received during your tenancy. I will make sure the team know about your comments as it is always good to get positive feedback and know we are doing a great job. I would like to wish you well for the future in your new home. Regards Joanna ...

“terminus road...”

Share on :
Jun 11,2019
Minithumbup
By: 'Daryl'
Jun 11,2019
0 people found
this helpful
just like to say a massive thankyou to Jack who has really helped us achieve the property we both wanted in me and my girlfriend. Great person very helpful and a pleasure for your business. Cheers...
read full review
Comment on agent fees
great
Was this helpful? Yes
By: Joanna Diamond
Jun 17, 2019
View all comments (1)
Hi Daryl, Thank you for your positive feedback for Jack, one of our Lettings Administrators, at Northwood. We have made sure that he has seen your review and is aware of your comments. Its always good to get feedback for motivation and to know you are doing a good job. Thank you. ...

“Tenancy application...”

Share on :
Aug 22,2018
Minithumbup
By: 'Michelle'
Aug 22,2018
0 people found
this helpful
Jane dealt with my application for my property for myself and my two children, I carnt credit her enough for the way she did everything in her power for me , she believed in me and made an anxious time for me more bearable with hope ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Joanna Diamond
Aug 23, 2018
View all comments (1)
Dear Michelle Thank you for your lovely comments about Jane and Jill. It is always good to get positive feedback for the team as they love their jobs and it keeps them motivated. Jane has gone on to pastures new and she will be very successful in whatever she does. Jill has been with us for many years and I am sure you will find her a pleasure to deal with. Once again thank you for your feedback. Regards Joanna ...

“Really did go the extra mile!...”

Share on :
Aug 16,2018
Minithumbup
By: 'Calum'
Aug 16,2018
0 people found
this helpful
Right from the start after the viewing, the staff at Northwood have been polite, helpful, and have done an excellent job. Jane, who dealt with my application, really did everything she could to get it approved and did it in a timely manner, which was ...
read full review
Comment on agent fees
Application fees were free for the August sales- even better!
Was this helpful? Yes

“could not be happier...”

Share on :
Jul 15,2018
Minithumbup
Lillian
By: 'Kevin'
Jul 15,2018
0 people found
this helpful
This is the first time I have used Northwood and I could not be happier with the staff at Northwood very nice people to deal with, everything explained from my first contact right up till I move in which will be very shortly....
read full review
Comment on agent fees
First time I have paid fees so I cannot really comment on whether this is a good or bad thing but it was something that I thought I would have to pay.
Was this helpful? Yes
By: Joanna Diamond
Jul 31, 2018
View all comments (1)
Dear Mr Egan Thank you for your feedback with regard to your experience using Northwood Wirral Limited. It is always good to get good or bad feedback as we can always improve. I will make sure Jane and Lillian are aware of your comments and the rest of the team so they are all kept motivated and positive knowing they are doing a great job. Regards Joanna ...

“Absoutley Terrible...”

Share on :
Apr 11,2018
Minithumbdown
Lillian
By: 'Property0'
Apr 11,2018
1 people found
this helpful
I viewed a property with Northwood when it whilst Work was being done and was advised Everything will be done before I moved in and carpets and flooring would be changed, cupboard handles being fixed Etc. Bare in mind I moved in 2-3 weeks after ...
read full review
Comment on agent fees
Bad because any agent shouldn't charge fees as they are paid fees from the landlord
Was this helpful? Yes

“Northwood are a very professional and friendly agency ,jack who ......”

Share on :
Feb 19,2018
Minithumbup
By: 'Rachael'
Feb 19,2018
0 people found
this helpful
Northwood are a very professional and friendly agency ,jack who I dealt with was very supportive and dealt with my application with ease,response from him was quick and answered any questions with easy understanding. Thank you...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
Feb 27, 2018
View all comments (1)
Hi Rachael Thank you for your review on All Agents. It is always great to get feedback from customers and in this case Jack is quite a new member of staff so it is very motivational to know he is doing well. I will make sure the whole team know about the great feedback you have given and especially Jack. Regards Joanna Diamond Director ...

“First time renting through Northwood and we have been extremely ......”

Share on :
Oct 10,2017
Minithumbup
By: 'Col'
Oct 10,2017
1 people found
this helpful
First time renting through Northwood and we have been extremely impressed with the quality of service. All the team are so friendly , helpful and professional. Jane who dealt with the application couldn't have been more helpful . Courteous and efficient she went out of her way ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Excellent service. Always really helpful and professional when dealing with ......”

Share on :
Oct 06,2017
Minithumbup
Joanna
Deryck
By: 'Sue'
Oct 06,2017
0 people found
this helpful
Excellent service. Always really helpful and professional when dealing with you, offering solid advice when required. Delighted that they are taking over one of our rental properties as their office grows....
read full review
Comment on agent fees
Market fees applied so not negative.
Was this helpful? Yes
By: Joanna Diamond
Oct 09, 2017
View all comments (1)
Hi Sue Thank you for your 5 Star Review it is great to be able to work with you again looking after your properties in Wallasey. Regards Joanna ...

“Excellent service would highly recommend, been with them for a ......”

Share on :
Sep 25,2017
Minithumbup
Helen
Deryck
By: 'Ronnie'
Sep 25,2017
0 people found
this helpful
Excellent service would highly recommend, been with them for a year. Am currently on guaranteed rent which is due to end soon....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I am a landlord and the guys at Northwood have ......”

Share on :
Sep 14,2017
Minithumbup
Helen
Deryck
By: 'PauloDiKearnio'
Sep 14,2017
0 people found
this helpful
I am a landlord and the guys at Northwood have been nothing short of fantastic over the years. All problems are highlighted and dealt with efficiently and quickly and no issues are too much trouble. In relation to my property there have been issues but ...
read full review
Was this helpful? Yes

“Helen, has dealt with the recent letting of a property ......”

Share on :
May 23,2017
Minithumbup
Helen
By: 'Dale'
May 23,2017
0 people found
this helpful
Helen, has dealt with the recent letting of a property for me and it is fair to say she went above and beyond with all her efforts of organising and coordinating various contractors to bring the property to the correct standards. Communication is excellent and ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
May 24, 2017
View all comments (1)
Dear Dale Thank you for your positive review on the All Agents site with regard to the service you have received from Helen and the team at Northwood Wirral Limited. The whole team always work towards offering great customer service for our tenants and landlords and its always very motivational to get the good feedback. I will make sure the whole team are aware of your comments. Regards Joanna ...

“Thanks Gillian for putting me at ease throughout our application ......”

Share on :
May 19,2017
Minithumbup
By: 'Mark'
May 19,2017
0 people found
this helpful
Thanks Gillian for putting me at ease throughout our application process for renting a property. Appreciate the warm smile and comforting attitude you had with me. Meant a lot, as she realised how much moving in to the property was to me. Thanks again Gill !...
read full review
Was this helpful? Yes
By: Joanna Diamond
May 22, 2017
View all comments (1)
Dear Mark Thank you for the positive review and kind words you have put on the All Agents website. The whole team always work towards offering great customer service with all our tenants and landlords and receiving positive feedback is very motivating. I will make sure Jill and the rest of the team are aware of the great comments you have given. Regards Joanna ...

“Northwood have handled the letting of my property over the ......”

Share on :
May 08,2017
Minithumbup
Deryck
Helen
By: 'SW'
May 08,2017
0 people found
this helpful
Northwood have handled the letting of my property over the last four years under their 'guaranteed' scheme. This has worked well for me and the service provided by Northwood has been very good. All issues arising with the tenant/property have been resolved as quickly ...
read full review
Comment on agent fees
The fees charged by Northwood have been acceptable.
Was this helpful? Yes
By: Joanna Diamond
May 09, 2017
View all comments (1)
Dear SW Thank you for your positive review on All Agents. Its always great to get good feedback on the job we do, I will make sure the rest of the team are aware of your comments. Regards Joanna Diamond ...

“Excellent service from Helen Cheung and Lillian Crosbie. Very efficient, ......”

Share on :
Apr 28,2017
Minithumbup
Helen
Lillian
By: 'Clare'
Apr 28,2017
0 people found
this helpful
Excellent service from Helen Cheung and Lillian Crosbie. Very efficient, kept me updated and were extremely helpful. Would definitely recommend....
read full review
Was this helpful? Yes
By: Joanna Diamond
May 04, 2017
View all comments (1)
Dear Clare Thank you very much for your positive review on All Agents. The whole team always work towards giving great customer service and really appreciate getting the feedback. I will make sure both Helen and Lillian are aware of your comments I am sure they will find them very motivating to know they are doing a great job. Regards Joanna ...

“Very friendly and helpful staff. Helped us a lot when ......”

Share on :
Apr 27,2017
Minithumbup
Joanna
By: 'Aiste'
Apr 27,2017
0 people found
this helpful
Very friendly and helpful staff. Helped us a lot when we had to move from London to Wirral. Welcoming atmosphere in the branch. Thank you for everything!!!!...
read full review
Comment on agent fees
Almost the same like in other places
Was this helpful? Yes
By: Joanna Diamond
May 05, 2017
View all comments (1)
Dear Aiste Thank you for your positive review on All Agents. Its always very motivational to get great feedback from our customers as we always work towards giving the best customer service to our tenants and landlords. Regards Joanna ...

“Not long moved in and stumbled accross a few problems ......”

Share on :
Apr 18,2017
Minithumbup
By: 'Liberty'
Apr 18,2017
0 people found
this helpful
Not long moved in and stumbled accross a few problems with house and there really quick to sort things out and always really helpful thanks x...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
Apr 18, 2017
View all comments (1)
Dear Liberty Thank you for your positive review on the All Agents website. We work very hard to make sure all our tenants and landlords receive good customer service from us. Thank you for specifically naming Jane and Nikki, it is always very motivational to receive positive feedback, I will make sure they are aware of your comments. Regards Joanna Diamond ...

“Having rented for 2 years with Northwood Wirral in the same ......”

Share on :
Apr 13,2017
Minithumbup
Lillian
By: 'Dave'
Apr 13,2017
0 people found
this helpful
Having rented for 2 years with Northwood Wirral in the same property I cannot find any fault with any of the people I have dealt with during that time. They have always been polite, professional, respectful and always acted promptly to any queries or problems I ...
read full review
Was this helpful? Yes

“Helen has been very helpful in finding a suitable tenant ......”

Share on :
Apr 12,2017
Minithumbup
Helen
Deryck
By: 'Jackie'
Apr 12,2017
0 people found
this helpful
Helen has been very helpful in finding a suitable tenant for my property. She has also dealt with the sale of that property enabling the sale to go though smoothly. Both Helen and Deryck have been friendly, helpful and extremely professional at all times. They ...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Joanna Diamond
Apr 12, 2017
View all comments (1)
Dear Jackie Thank you for your review and positive comments on All Agents. The whole team at Northwood are passionate about giving great customer service to all our customers and its always good to get positive comments from our customers. I will make sure Helen, Deryck and the whole team are aware of your review and the great job they are doing. Regards Joanna Diamond ...

“I have been renting out my property through Northwood for 12 ......”

Share on :
Apr 09,2017
Minithumbup
By: 'Lynn'
Apr 09,2017
0 people found
this helpful
I have been renting out my property through Northwood for 12 months now and have found their service to be very professional and efficient from when I initially put the property up for rent and dealing with any of the tenants queries throughout the rental period. ...
read full review
Comment on agent fees
reasonable taking into consideration I don't have to get involved in any aspects of the rental and ongoing issues that may arise.
Was this helpful? Yes
By: Joanna Diamond
Apr 12, 2017
View all comments (1)
Dear Lynn I would like to thank you for your positive comments on the All Agents review site. It is always good to get positive feedback as the whole team strive hard to provide great customer service to all our customers. I will make sure Jane is aware of your positive review as good feedback is always motivational. Regards Joanna ...

“We have just agreed to rent a property for 6 months ......”

Share on :
Mar 14,2017
Minithumbup
By: 'Mastermind'
Mar 14,2017
0 people found
this helpful
We have just agreed to rent a property for 6 months on a corporate let and were extremely pleased with the service and encouraged by all the staff at Northwood especiallly Jill who helped us to complete the tenancy very quickly. An excellent service all around, ...
read full review
Comment on agent fees
The agents fees were very fair
Was this helpful? Yes
By: Joanna Diamond
Mar 14, 2017
View all comments (1)
Dear Mastermind Developments Limited Thank you for your positive comments and review on the All Agents website. Its always great to get positive feedback and very motivational. The whole team at Northwood Wirral Limited work hard to always offer great customer service and I will make sure they are all aware of your comments. Thank you. Best Regards Joanna ...

“I have recently had the good fortune of renting a ......”

Share on :
Mar 09,2017
Minithumbup
By: 'BaaaGrrr'
Mar 09,2017
0 people found
this helpful
I have recently had the good fortune of renting a property through Northwood in Heswall. Not only am I ecstatically pleased with the property itself, but when I consider the levels of service I have received from Jane, Helen and Nikki I struggle to come ...
read full review
Comment on agent fees
Their fees are really great, all of them...every single one.
Was this helpful? Yes
By: Joanna Diamond
Mar 10, 2017
View all comments (1)
Dear BaaaGrrr Thank you so much for the very positive feedback and review on AllAgents. It is always very motivating to get great comments from our clients. The whole team at Northwood Wirral always work towards achieving great customer service and I will make sure they all see your feedback. Best Regards Joanna ...

“I have dealt with Deryck and the team at Heswall ......”

Share on :
Mar 07,2017
Minithumbup
Deryck
By: 'Jo'
Mar 07,2017
0 people found
this helpful
I have dealt with Deryck and the team at Heswall for a number of years now and would highly recommend their services Everyone is professional and efficient and they provide unlimited support throughout the entire process I have two properties that they manage and I ...
read full review
Was this helpful? Yes
By: Joanna Diamond
Mar 08, 2017
View all comments (1)
Dear Jo Thank you for your positive comments and great review about the service you have received from Northwood Wirral Limited. The whole team always work towards offering great customer service to all our landlords and it is very motivational to receive good feedback. I will make sure the whole team are aware of your review on All Agents. Best Regards Joanna ...

“I've just started renting out a property on behalf of ......”

Share on :
Feb 24,2017
Minithumbup
Deryck
Helen
By: 'Fusspot'
Feb 24,2017
1 people found
this helpful
I've just started renting out a property on behalf of my mother. I have, so far, been extremely impressed by the professionalism of Northwood staff, their helpfulness, efficiency and attention to detail....
read full review
Comment on agent fees
Good - in line with expectations
Was this helpful? Yes
Staff picture Helen
(20)
Staff picture Deryck
(15)
Staff picture Joanna
(6)
Staff picture Lillian
(6)
Staff picture Kimberley
Staff picture Sam
No image available Sarah

Tenant Fees

Holding Deposit (per tenancy)

Maximum of 1 weeks rent. This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed.

Last updated on 04/06/2019, 11:38 AM by Joanna Diamond | Director

Security Deposit

5 weeks rent
A deposit is a sum of money taken to be held as a security for the performance of the agreement. This is to cover rent arrears, damages, dilapidations & defaults on the part of the tenant during the tenancy. Alternatively, you may purchase a Zero Deposit policy on selected properties.
The tenant will however be pursued separately if the cost of the rent arrears, damages, dilapidations & defaults exceed the size of the deposit.

Last updated on 04/06/2019, 11:47 AM by Joanna Diamond | Director

Unpaid Rent

Payment of interest for the late payment of rent 3% above Bank of England base rate if rent is more than fourteen days late.

Last updated on 04/06/2019, 11:49 AM by Joanna Diamond | Director

Lost Keys

Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 +VAT (£18 incl VAT) per hour, if appropriate, for the time taken replacing any lost keys or security devices

Last updated on 04/06/2019, 11:50 AM by Joanna Diamond | Director

Pending

£50 inc VAT to cover Agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.
£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with taking landlords instructions, new tenant referencing and Right to Rent checks, deposit registration and preparation of new legal documents

Last updated on 04/06/2019, 11:59 AM by Joanna Diamond | Director

Early Termination

If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:
i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv) These costs will be no more than the maximum amount of rent outstanding

Last updated on 04/06/2019, 11:53 AM by Joanna Diamond | Director

See below Tenant Permitted Payments

Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.
Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.

Last updated on 04/06/2019, 11:54 AM by Joanna Diamond | Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:15 PM 05/07/2018 by allAgents

Awards won by Northwood, Wirral CH60 0AQ



Get in touch with

Northwood

Branch - Wirral, CH60