100% sales valuation accuracy
100% sales fee satisfaction
78% lettings valuation accuracy
96% lettings fee satisfaction
Our office is based in Heswall but we cover the whole of the Wirral with regard to our services. Our services for landlords include our unique to Northwood Guaranteed Rent Scheme, our Traditional Managed Scheme and our Tenant Find Only Scheme. We pride ourselves on the quality of service and ...
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Our office is based in Heswall but we cover the whole of the Wirral with regard to our services. Our services for landlords include our unique to Northwood Guaranteed Rent Scheme, our Traditional Managed Scheme and our Tenant Find Only Scheme. We pride ourselves on the quality of service and attention we give to our landlords and tenants alike.
Latest Reviews
9th Aug 2024
reviewed by 'Vanessa'
9th Aug 2024
reviewed by 'Jason Hutchinson'
23rd Dec 2021
reviewed by 'Victoria Louise Moore'
23rd Aug 2019
reviewed by 'Calum'
15th Aug 2019
reviewed by 'Samantha'
12th Jul 2019
reviewed by 'Kelly'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £135,000 | £250,000 |
| Lettings | 78% | 96% | £400 | £1,095 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 28 | 5 | 1 | 0 | 3 | 0 | 1 | 4 |
Areas covered
- CH64
- CH44
- CH63
- CH43
- CH62
- CH42
- CH61
- CH60
- CH49
- CH48
- CH47
- CH46
- CH45
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 09,2024
Aug 09,2024
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Completely and utterly disgusting so called business. Trying to evict us as our landlord wants to leave them. In constant breach of their own contract. Horrendous and unprofessional they shouldn't be allowed to hold a license....
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Aug 09,2024
Aug 09,2024
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The absolute worst company we've ever dealt with. They lie and deceive you at every opportunity. Rude and dishonest staff. You can expect a different property manager every 6 months as they can't keep their staff. Never complete maintenance issues and don't even know how to ...
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Dec 23,2021
Dec 23,2021
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I would honestly say that Northwood Wirral are the worst letting agents that I have ever dealt with, substandard properties, non-existent customer service skills (except Sam/ Kim they tried on occasion to help), they are the type of agents that give letting a bad name. ...
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Dec 24, 2021
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Dear Victoria Louise
Thank you for the review/comments you have left on AllAgents, Facebook, various social media groups and social media posts. It is always great to get feedback whether it is positive or negative.
I completely understand that you are upset that the owners decided that they wanted to sell the property when you were a tenant, but as everyone knows there are no guarantees of longevity in a private rented property. Circumstances can change for all people, owners and tena ...
Aug 23,2019
Aug 23,2019
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Northwood have been absolutely fantastic throughout my yearlong tenancy. They did their very best to get me moved in as soon as at the start, and they were completely stress free! This was my first time renting by myself and it couldn't have been smoother ...
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Aug 15,2019
Aug 15,2019
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Nikki has been amazing throughout the process of my application to my new home. She has such a lovely persona, making me feel at ease. I'm looking forward to having Northwood as my agent!
Also, Lillian was a great representative of the company when she ...
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Aug 16, 2019
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Dear Samantha, thank you very much for your 5 star review on Northwood Wirral Limited. I will make sure that Nikki and Lillian are aware of your comments as its always good to get such great feedback, its motivational to know you are doing a good job.
Regards
Joanna ...
Jul 12,2019
Jul 12,2019
0
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I was a tenant with another agent before this company took over. I had so many issues with the property that the previous agents dismissed with their 'tough you don't matter attitude' However, when Northwood took over I was treated with respect and any concerns ...
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Jul 23, 2019
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Dear Mrs Carlile, thank you for your 5 star review. I will make sure the rest of the team are aware of your comments as it is always very motivating to know we are doing a good job and our customers are happy. I would like to wish you well for the future. Regards Joanna ...
Jun 20,2019
Jun 20,2019
0
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Very impressed with the quality of service received from Northwood over our tenancy. The team are extremely helpful, friendly and professional....
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Jun 28, 2019
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Dear Stephanie
Thank you for your very positive review of our service you have received during your tenancy. I will make sure the team know about your comments as it is always good to get positive feedback and know we are doing a great job.
I would like to wish you well for the future in your new home.
Regards
Joanna ...
Jun 11,2019
Jun 11,2019
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just like to say a massive thankyou to Jack who has really helped us achieve the property we both wanted in me and my girlfriend. Great person very helpful and a pleasure for your business. Cheers...
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Comment on agent fees
great
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Jun 17, 2019
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Hi Daryl, Thank you for your positive feedback for Jack, one of our Lettings Administrators, at Northwood. We have made sure that he has seen your review and is aware of your comments. Its always good to get feedback for motivation and to know you are doing a good job. Thank you. ...
Aug 22,2018
Aug 22,2018
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Jane dealt with my application for my property for myself and my two children, I carnt credit her enough for the way she did everything in her power for me , she believed in me and made an anxious time for me more bearable with hope ...
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Comment on agent fees
Fair
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Aug 23, 2018
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Dear Michelle
Thank you for your lovely comments about Jane and Jill. It is always good to get positive feedback for the team as they love their jobs and it keeps them motivated. Jane has gone on to pastures new and she will be very successful in whatever she does.
Jill has been with us for many years and I am sure you will find her a pleasure to deal with.
Once again thank you for your feedback.
Regards
Joanna ...
Aug 16,2018
Aug 16,2018
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Right from the start after the viewing, the staff at Northwood have been polite, helpful, and have done an excellent job. Jane, who dealt with my application, really did everything she could to get it approved and did it in a timely manner, which was ...
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Comment on agent fees
Application fees were free for the August sales- even better!
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Jul 15,2018
Jul 15,2018
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This is the first time I have used Northwood and I could not be happier with the staff at Northwood very nice people to deal with, everything explained from my first contact right up till I move in which will be very shortly....
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Comment on agent fees
First time I have paid fees so I cannot really comment on whether this is a good or bad thing but it was something that I thought I would have to pay.
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Jul 31, 2018
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Dear Mr Egan
Thank you for your feedback with regard to your experience using Northwood Wirral Limited. It is always good to get good or bad feedback as we can always improve.
I will make sure Jane and Lillian are aware of your comments and the rest of the team so they are all kept motivated and positive knowing they are doing a great job.
Regards
Joanna ...
Apr 11,2018
Apr 11,2018
1
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this helpful
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I viewed a property with Northwood when it whilst Work was being done and was advised Everything will be done before I moved in and carpets and flooring would be changed, cupboard handles being fixed Etc. Bare in mind I moved in 2-3 weeks after ...
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Comment on agent fees
Bad because any agent shouldn't charge fees as they are paid fees from the landlord
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Feb 19,2018
Feb 19,2018
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Northwood are a very professional and friendly agency ,jack who I dealt with was very supportive and dealt with my application with ease,response from him was quick and answered any questions with easy understanding.
Thank you...
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Comment on agent fees
Good
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Feb 27, 2018
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Hi Rachael
Thank you for your review on All Agents.
It is always great to get feedback from customers and in this case Jack is quite a new member of staff so it is very motivational to know he is doing well.
I will make sure the whole team know about the great feedback you have given and especially Jack.
Regards
Joanna Diamond
Director ...
Oct 10,2017
Oct 10,2017
1
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this helpful
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First time renting through Northwood and we have been extremely impressed with the quality of service. All the team are so friendly , helpful and professional. Jane who dealt with the application couldn't have been more helpful . Courteous and efficient she went out of her way ...
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Comment on agent fees
Good
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Oct 06,2017
Oct 06,2017
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Excellent service. Always really helpful and professional when dealing with you, offering solid advice when required. Delighted that they are taking over one of our rental properties as their office grows....
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Comment on agent fees
Market fees applied so not negative.
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Oct 09, 2017
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Hi Sue
Thank you for your 5 Star Review it is great to be able to work with you again looking after your properties in Wallasey.
Regards
Joanna ...
Sep 25,2017
Sep 25,2017
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Excellent service would highly recommend, been with them for a year. Am currently on guaranteed rent which is due to end soon....
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Good
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Sep 14,2017
Sep 14,2017
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I am a landlord and the guys at Northwood have been nothing short of fantastic over the years. All problems are highlighted and dealt with efficiently and quickly and no issues are too much trouble. In relation to my property there have been issues but ...
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May 23,2017
May 23,2017
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Helen, has dealt with the recent letting of a property for me and it is fair to say she went above and beyond with all her efforts of organising and coordinating various contractors to bring the property to the correct standards. Communication is excellent and ...
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Good
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May 24, 2017
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Dear Dale
Thank you for your positive review on the All Agents site with regard to the service you have received from Helen and the team at Northwood Wirral Limited.
The whole team always work towards offering great customer service for our tenants and landlords and its always very motivational to get the good feedback.
I will make sure the whole team are aware of your comments.
Regards
Joanna ...
May 19,2017
May 19,2017
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Thanks Gillian for putting me at ease throughout our application process for renting a property. Appreciate the warm smile and comforting attitude you had with me. Meant a lot, as she realised how much moving in to the property was to me. Thanks again Gill !...
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May 22, 2017
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Dear Mark
Thank you for the positive review and kind words you have put on the All Agents website. The whole team always work towards offering great customer service with all our tenants and landlords and receiving positive feedback is very motivating.
I will make sure Jill and the rest of the team are aware of the great comments you have given.
Regards
Joanna ...
May 08,2017
May 08,2017
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Northwood have handled the letting of my property over the last four years under their 'guaranteed' scheme. This has worked well for me and the service provided by Northwood has been very good.
All issues arising with the tenant/property have been resolved as quickly ...
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Comment on agent fees
The fees charged by Northwood have been acceptable.
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May 09, 2017
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Dear SW
Thank you for your positive review on All Agents. Its always great to get good feedback on the job we do, I will make sure the rest of the team are aware of your comments.
Regards
Joanna Diamond ...
Apr 28,2017
Apr 28,2017
0
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Excellent service from Helen Cheung and Lillian Crosbie. Very efficient, kept me updated and were extremely helpful. Would definitely recommend....
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May 04, 2017
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Dear Clare
Thank you very much for your positive review on All Agents. The whole team always work towards giving great customer service and really appreciate getting the feedback.
I will make sure both Helen and Lillian are aware of your comments I am sure they will find them very motivating to know they are doing a great job.
Regards
Joanna ...
Apr 27,2017
Apr 27,2017
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Very friendly and helpful staff. Helped us a lot when we had to move from London to Wirral. Welcoming atmosphere in the branch. Thank you for everything!!!!...
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Comment on agent fees
Almost the same like in other places
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May 05, 2017
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Dear Aiste
Thank you for your positive review on All Agents. Its always very motivational to get great feedback from our customers as we always work towards giving the best customer service to our tenants and landlords.
Regards
Joanna ...
Apr 18,2017
Apr 18,2017
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Not long moved in and stumbled accross a few problems with house and there really quick to sort things out and always really helpful thanks x...
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Good
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Apr 18, 2017
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Dear Liberty
Thank you for your positive review on the All Agents website.
We work very hard to make sure all our tenants and landlords receive good customer service from us.
Thank you for specifically naming Jane and Nikki, it is always very motivational to receive positive feedback, I will make sure they are aware of your comments.
Regards
Joanna Diamond ...
Apr 13,2017
Apr 13,2017
0
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Having rented for 2 years with Northwood Wirral in the same property I cannot find any fault with any of the people I have dealt with during that time. They have always been polite, professional, respectful and always acted promptly to any queries or problems I ...
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Apr 12,2017
Apr 12,2017
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Helen has been very helpful in finding a suitable tenant for my property. She has also dealt with the sale of that property enabling the sale to go though smoothly. Both Helen and Deryck have been friendly, helpful and extremely professional at all times. They ...
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Comment on agent fees
good
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Apr 12, 2017
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Dear Jackie
Thank you for your review and positive comments on All Agents. The whole team at Northwood are passionate about giving great customer service to all our customers and its always good to get positive comments from our customers.
I will make sure Helen, Deryck and the whole team are aware of your review and the great job they are doing.
Regards
Joanna Diamond ...
Apr 09,2017
Apr 09,2017
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I have been renting out my property through Northwood for 12 months now and have found their service to be very professional and efficient from when I initially put the property up for rent and dealing with any of the tenants queries throughout the rental period.
...
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Comment on agent fees
reasonable taking into consideration I don't have to get involved in any aspects of the rental and ongoing issues that may arise.
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Apr 12, 2017
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Dear Lynn
I would like to thank you for your positive comments on the All Agents review site.
It is always good to get positive feedback as the whole team strive hard to provide great customer service to all our customers. I will make sure Jane is aware of your positive review as good feedback is always motivational.
Regards
Joanna ...
Mar 14,2017
Mar 14,2017
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We have just agreed to rent a property for 6 months on a corporate let and were extremely pleased with the service and encouraged by all the staff at Northwood especiallly Jill who helped us to complete the tenancy very quickly. An excellent service all around, ...
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Comment on agent fees
The agents fees were very fair
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Mar 14, 2017
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Dear Mastermind Developments Limited
Thank you for your positive comments and review on the All Agents website. Its always great to get positive feedback and very motivational.
The whole team at Northwood Wirral Limited work hard to always offer great customer service and I will make sure they are all aware of your comments. Thank you.
Best Regards
Joanna ...
Mar 09,2017
Mar 09,2017
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I have recently had the good fortune of renting a property through Northwood in Heswall. Not only am I ecstatically pleased with the property itself, but when I consider the levels of service I have received from Jane, Helen and Nikki I struggle to come ...
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Comment on agent fees
Their fees are really great, all of them...every single one.
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Mar 10, 2017
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Dear BaaaGrrr
Thank you so much for the very positive feedback and review on AllAgents. It is always very motivating to get great comments from our clients.
The whole team at Northwood Wirral always work towards achieving great customer service and I will make sure they all see your feedback.
Best Regards
Joanna ...
Mar 07,2017
Mar 07,2017
0
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I have dealt with Deryck and the team at Heswall for a number of years now and would highly recommend their services
Everyone is professional and efficient and they provide unlimited support throughout the entire process
I have two properties that they manage and I ...
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Mar 08, 2017
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Dear Jo
Thank you for your positive comments and great review about the service you have received from Northwood Wirral Limited.
The whole team always work towards offering great customer service to all our landlords and it is very motivational to receive good feedback. I will make sure the whole team are aware of your review on All Agents.
Best Regards
Joanna ...
Feb 24,2017
Feb 24,2017
1
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this helpful
I've just started renting out a property on behalf of my mother. I have, so far, been extremely impressed by the professionalism of Northwood staff, their helpfulness, efficiency and attention to detail....
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Comment on agent fees
Good - in line with expectations
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Tenant Fees
Holding Deposit (per tenancy)
Maximum of 1 weeks rent. This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed.
Security Deposit
5 weeks rent
A deposit is a sum of money taken to be held as a security for the performance of the agreement. This is to cover rent arrears, damages, dilapidations & defaults on the part of the tenant during the tenancy. Alternatively, you may purchase a Zero Deposit policy on selected properties.
The tenant will however be pursued separately if the cost of the rent arrears, damages, dilapidations & defaults exceed the size of the deposit.
Unpaid Rent
Payment of interest for the late payment of rent 3% above Bank of England base rate if rent is more than fourteen days late.
Last updated on 04/06/2019, 11:49 AM by Joanna Diamond | DirectorLost Keys
Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 +VAT (£18 incl VAT) per hour, if appropriate, for the time taken replacing any lost keys or security devices
Last updated on 04/06/2019, 11:50 AM by Joanna Diamond | DirectorPending
£50 inc VAT to cover Agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.
£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with taking landlords instructions, new tenant referencing and Right to Rent checks, deposit registration and preparation of new legal documents
Early Termination
If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:
i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv) These costs will be no more than the maximum amount of rent outstanding
See below Tenant Permitted Payments
Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.
Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:15 PM 05/07/2018 by allAgents
Best Letting Agent in CH60 
