96% sales valuation accuracy
100% sales fee satisfaction
Northwood West Wilts is a Letting and Estate agent in Warminster Wiltshire. We are a family owned franchise that has been established for over 13 year.s Our team of local lettings and sales experts are passionate about delivering an unrivaled service to landlords, vendors, buyers and tenants.
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Northwood West Wilts is a Letting and Estate agent in Warminster Wiltshire. We are a family owned franchise that has been established for over 13 year.s Our team of local lettings and sales experts are passionate about delivering an unrivaled service to landlords, vendors, buyers and tenants.
Latest Reviews
28th Sep 2022
reviewed by 'Andrew Sims'
5th Jul 2022
reviewed by 'Mrs Boon'
15th Feb 2022
reviewed by 'Andy'
6th Nov 2020
reviewed by 'Janet'
15th Oct 2020
reviewed by 'Tanya'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £133,000 | £480,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 0 | 90 | 5 | 28 | 0 | 7 | 1 | 6 | 0 |
Areas covered
- BA12
- Warminster
- BA13
- Westbury
- BA14
- Frome
- BA15
- Trowbridge
- BA14
- Chippenham
- SN12
- Melksham
- SN14
- Calne
- SN15
- Mere
- SN11
- Bradofr on Avon
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Dec 20,2018
Dec 20,2018
0
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Jake was attentive from the start and, refreshingly, listened to exactly what I required. His questions were helpful and informative and he explained the process clearly and thoroughly. The whole process was easy, reassuring and efficient. I would happily recommend Jake to any prospective customers....
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The whole service was very reasonable priced.
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Jan 25, 2019
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Dear Rich,, Thanks for your feedback it certainly means a lot to Jake and Northwood to hear that your experience was good. ...
Dec 19,2018
Dec 19,2018
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Both Sacha and Kirsty have been knowledgeable, speedy at getting back to me, and very helpful in the communication between myself and the landlord.
I would like to thank them both for facilitating my new rental home. Best regards, Claudia...
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Comment on agent fees
Fees are very low compared to other agents, and I was pleasantly surprised
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Jan 25, 2019
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Dear Claudia, Thank you for your kind words we hope that you are settling into your new home. ...
Dec 05,2018
Dec 05,2018
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Sasha was very helpful with as I am very happy because we work with her . I recommend Northwood for rent and sales. Keep up the good work ....
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Comment on agent fees
Very good
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Dec 05, 2018
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Thank you for taking the time to share your thoughts it really does mean a great deal to us and Sacha to hear your kind words. ...
Dec 04,2018
Dec 04,2018
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Kirsty Mead is always dedicated to ensuring that maintenance problems are dealt with efficiently and quickly with good communications skills. I have also experienced only professional and friendly service from other members of staff....
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Dec 04, 2018
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Caz, Thank you for your kind words it means a a lot to us. ...
Dec 04,2018
Dec 04,2018
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Sasha was very informative.We love the flat.After being disappointed with losing the previous flat She moved very quickly to ensure we got this one.Two extremely happy brothers....
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Comment on agent fees
Good
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Dec 04, 2018
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Thanks Alex, Its great to hear that Sacha was able to help you. ...
Dec 04,2018
Dec 04,2018
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Fantastic service. Really helpful and approachable. We were also able to move in really fastafter viewing the property. Couldn't ask for more....
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Comment on agent fees
Steep but no more than elsewhere.
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Dec 04, 2018
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It's great to hear you are pleased with the turn around time. We hope you will be happy in your new home. ...
Dec 04,2018
Dec 04,2018
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always sorted every issue quickly and sufficiently. provided excellent support throughout moving. been a pleasure renting with them and would definitely reccomend. every staff member that i delt with Jamie, Sam and Tracey have been wonderful and really made me feel safe and comfortable.
thank ...
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Comment on agent fees
Good
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Dec 04, 2018
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Thanks for the review Alice it's great to hear that you have had a good experience across the board. ...
Dec 03,2018
Dec 03,2018
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Sam has been supporting us with renting our property when we relocate overseas. As this is our first time renting and with the big task of an overseas relocation looming, we are understandably a little bit nervous and a bit stressed!
Sam has made the ...
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Comment on agent fees
Agents fees seem in line with others so positive review.
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Dec 04, 2018
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Emma, thank you for taking the time to write the review. Its great to hear that Sam has helped during a busy time for you. We wish you all the best for your relocation. ...
Dec 03,2018
Dec 03,2018
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I would highly reccomend Northwood to any landlord. Very professional and very well organised. All the team are great and always and whenever there's a maintenance issue it gets resolved promptly....
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Comment on agent fees
I would highly recommend this agent. Very well organised and professional.
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Dec 05, 2018
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Thanks Sean, we are please dot hear that you would recommend us. Don't forget to get a referral cheque book next time you are in... ...
“Kirsty has been such a pleasure to deal with and an asset to Northwood. Kirsty has gone above and beyond to help us making moving stress free....”
Nov 30,2018
Nov 30,2018
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Kirsty and the team have been amazing. Going above and beyond to help process a stress free move. I would highly reccommend kirsty to deal with in any aspect of a house move. Helpful, cheerful and an asset to the company....
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Comment on agent fees
Very good.
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Nov 29,2018
Nov 29,2018
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Very helpful in dealing with three sitting tenants / properties that were causing us (landlords) problems. All the staff that we have had dealings with have been good, but must mention particularly Jamie and Will....
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Comment on agent fees
Very reasonable.
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Dec 04, 2018
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Thank you for your kind words Robin. It has certainly been a challenge at times but we are please you are happy with our service. ...
Nov 29,2018
Nov 29,2018
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Sacha offers great customer service. Post sales maintenance issues are logged easily and always dealt with promptly and efficiently with resolutions in double quick time....
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Dec 05, 2018
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It's great to hear that you have had a good experience and that Sacha managed to get things sorted out quickly for you. Thanks for the 5 star review. ...
Nov 27,2018
Nov 27,2018
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Never had any issues, always attend inspections when they say, any queries have always been responded to in a timely manner...
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Comment on agent fees
Fees comparable to other agents,
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Dec 05, 2018
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Thank you for your review Darren it's great to hear that you had a good experience. ...
Nov 23,2018
Nov 23,2018
1
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I have spoken with Sam many times over the 18 months we rented through with Northwood and he has always been a polite, helpful and friendly member of staff.
He is very customer focussed, listens well and addressed the concerns we may have had efficiently and ...
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Comment on agent fees
Northwood seem to be more expensive than most
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Dec 04, 2018
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Thanks for your kind words. We are pleased that the process has been a positive experience for you. ...
Nov 20,2018
Nov 20,2018
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They were exstremley helpful with me starting a tenancy for a property. Was so quick but professional and sascha done everything in her power to make sure we understood everything. Cannot thank her enough....
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Comment on agent fees
Agent fees are reasonably priced for
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Dec 05, 2018
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Thank you for your positive comments it means a lot to us. ...
Nov 16,2018
Nov 16,2018
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In the poring rain Jamie had got a spare key cut and was back at the front door with the key. On the ball and efficient ! Just what u need when stressed with moving house !! This man is a super hero :-)...
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Comment on agent fees
No comment !!
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Dec 05, 2018
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Jane thank you for writing this review. We try to go over and above whenever we can and Jamie certainly did in this situation. We appreciate you taking to time to write your review. ...
Nov 16,2018
Nov 16,2018
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Kate and the Sales team provided excellent service throughout the purchase of my house. I was kept updated with progress of the purchase and when further information was required they dealt with the request in a timely and professional manor. Would Recommend....
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Dec 05, 2018
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Thank you for taking the time to share your experience. Buying a property can be a stressful process and we are pleased that Jake and Kate made your purchase go smoothly. ...
Nov 12,2018
Nov 12,2018
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Sacha and Tracey both offered an exceptional service, both going above and beyond their call of duty to ensure that I got the property that best suited me. Despite them both experiencing a super busy week, they worked hard and with flexibility to ensure that ...
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Comment on agent fees
The agency fees were fair
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Dec 05, 2018
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Leah, it's always great to hear that our team have gone that bit further to make things happen in a short time frame. Both Tracey and Sacha appreciate you taking the time to write your review. ...
Nov 10,2018
Nov 10,2018
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Both gentlemen were very helpful and attentive. I felt in both cases they were doing everything reasoner;e to sell and then to let my property.. As I wanted the letting to be hassle-free, I opted for the Guaranteed Rent scheme. Sam has taken care ...
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Comment on agent fees
Reasonable fee
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Dec 05, 2018
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Thank you for your positive words. ...
Nov 10,2018
Nov 10,2018
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Sam has been very professional, polite and helpful. After initial confusion over fees the let seems to be progressing nicely....
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Comment on agent fees
About average.
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Dec 05, 2018
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I'm glad that Sam managed to get things sorted out for you. Thank you for taking the time to write a review for us. ...
Nov 09,2018
Nov 09,2018
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Kirsty, is very helpful and emails work orders across to me quickly so that I can get to tenants within a timely manner....
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Comment on agent fees
good
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Dec 05, 2018
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Thanks GK for your kind words. ...
Nov 07,2018
Nov 07,2018
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You will find the team at Northwood Warminster to be very welcoming and they listen to the needs of their clients.
We were both very impressed with the efficiency and friendliness of the staff. Sacha arranged our viewing at short notice and several members of ...
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Comment on agent fees
Good
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Nov 06,2018
Nov 06,2018
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Sacha was very professional and committed in her attempts to get a satisfactory solution from the Landlord to a recurring boiler fault and kept me updated on the fault repair plan....
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Comment on agent fees
N/A
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Nov 05,2018
Nov 05,2018
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Sacha has been a massive help for us in making our transition from 1 property to another as smooth as possible. She even helped is move house and tidy our previous property. Very good service...
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Comment on agent fees
Good
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Nov 01,2018
Nov 01,2018
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Excellent service received from Sam regarding purchase and letting property. Clear, concise and quick to respond to my queries. Professional yet friendly. I definately recommend Sam as top man to deal with when letting your property....
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Comment on agent fees
Good
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Oct 27,2018
Oct 27,2018
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I've been a tennant with Northwood for a number of years and they were able to help me buy the house and have been a great help throughout all that time, keeping me well informed throughout the purchase. It's been a great help during what ...
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Oct 22,2018
Oct 22,2018
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Jamie made the move from "Complete" to Northwood (as landlord's letting agent) at a potentially difficult time, smooth and easy. He is always pleasant and friendly, quick to respond to any messages or queries. He is always willing to engage in discussion about any problems ...
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Comment on agent fees
very fair, i.e. good, no unforeseen/hidden extras
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Dec 04, 2018
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Anne, Thank you for your kind words. I'm glad that Jamie made the transition from you last agent to Northwood a smooth process. ...
Oct 19,2018
Oct 19,2018
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Very happy with our lettings agents! Jamie welcomed us to the property with a friendly manner. He was very professional and made us feel at complete ease. As a young couple, renting seemed very daunting however, Jamie and the team at Northwood have been so ...
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Dec 04, 2018
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Hi Todd, We are pleased to hear that your experience was a positive one and we wish you well in your new home. ...
Oct 19,2018
Oct 19,2018
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Really pleased with the service at Northwood Warminster. Jamie has been nothing but helpful, friendly and reliable. Jamie has sorted any issue I have had promptly and with professionalism....
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Oct 17,2018
Oct 17,2018
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Tracey, Sacha, Jamie have been amazing from the first day. Quick responses to all my enquiries and helpful with everything....
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Comment on agent fees
Average
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Kirsty Mead
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Tracey Hankin
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Sacha Cooke
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Fiona Bradbury
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Martin Bradbury
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Tenant Fees
Holding Deposit (per tenancy)
Maximum of 1 weeks rent (per tenancy)
This may be a non-refundable payment
This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed
Security Deposit
- 5 Weeks Rent
- This is to cover any damages, dilapidations & defaults on the part of the tenant during the tenancy.
During the Tenancy (payable to the Agent)
Payment of interest for the late payment of rent 3% above Bank of England base rate.
During the Tenancy if permitted and applicable.
Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband.
Installation of cable/satellite.
Subscription to cable/satellite supplier.
Television licence.
Council Tax.
Lost Keys
Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15.00 per hour (Inc VAT), if appropriate, for the time taken replacing any lost keys or security devices
Last updated on 04/06/2019, 2:30 PM by Northwood WarminsterPending
£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.
Last updated on 04/06/2019, 2:36 PM by Northwood WarminsterChange of Sharer
£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with amending the tenancy agreement to reflect the change.
Pending
£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments
Last updated on 04/06/2019, 2:38 PM by Northwood WarminsterEarly Termination
If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:
i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv) These costs will be no more than the maximum amount of rent outstanding
Other permitted payments.
Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.
Permitted Payments
Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.
Last updated on 04/06/2019, 2:39 PM by Northwood WarminsterKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Members of the Property Ombudsmen.
Complaint is put in writing and addressed to the Director.
If not satisfied with the response then write to the Property Ombudsman.
Last updated at 11:19 AM 03/02/2020 by allAgents
Complaint is put in writing and addressed to the Director.
If not satisfied with the response then write to the Property Ombudsman.
