96% sales valuation accuracy
100% sales fee satisfaction
Northwood West Wilts is a Letting and Estate agent in Warminster Wiltshire. We are a family owned franchise that has been established for over 13 year.s Our team of local lettings and sales experts are passionate about delivering an unrivaled service to landlords, vendors, buyers and tenants.
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Northwood West Wilts is a Letting and Estate agent in Warminster Wiltshire. We are a family owned franchise that has been established for over 13 year.s Our team of local lettings and sales experts are passionate about delivering an unrivaled service to landlords, vendors, buyers and tenants.
Latest Reviews
28th Sep 2022
reviewed by 'Andrew Sims'
5th Jul 2022
reviewed by 'Mrs Boon'
15th Feb 2022
reviewed by 'Andy'
6th Nov 2020
reviewed by 'Janet'
15th Oct 2020
reviewed by 'Tanya'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £133,000 | £480,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 0 | 90 | 5 | 28 | 0 | 7 | 1 | 6 | 0 |
Areas covered
- BA12
- Warminster
- BA13
- Westbury
- BA14
- Frome
- BA15
- Trowbridge
- BA14
- Chippenham
- SN12
- Melksham
- SN14
- Calne
- SN15
- Mere
- SN11
- Bradofr on Avon
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Images & Videos
Aug 01,2019
Aug 01,2019
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Outstanding service received from Jess, she is a fantastic asset to the Northwood team. She has been committed to the task of finding me my forever home. She is very caring and her customer service skills are exceptional!...
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Jul 22,2019
Jul 22,2019
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I was quite disappointed with Northwood when I got in touch with them about viewing the property I ended up buying. In fact, due to previous poor experience, I was irritated when I saw that they were the agents the sellers were using for my ...
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Jul 26, 2019
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Dear Molly, we are very sorry to learn of your disappointing experience with our service. We are looking into your comments and can assure you that we take it very seriously and endeavor to rectify it as quickly as possible. ...
Jul 18,2019
Jul 18,2019
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The communication is great. We had a different letting agent before and I wish we had Northwood from the start! They made everything so much easier and were always friendly and helpful....
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Jul 19, 2019
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Hi Kerry, thats great to know you have had a positive experience with our team and we all wish you well for the future. ...
Jul 13,2019
Jul 13,2019
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Very professional and went the extra mile when needed. Everything was done in a timely manner and we are delighted the service offered....
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Jul 13,2019
Jul 13,2019
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Very professional and helpful, couldn't have been more informative. Kirsty was lovely as she showed us the house and answered all of our questions....
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Jul 12,2019
Jul 12,2019
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I own and let several properties using Northwood Warminster.
I am dealt with in an efficient and polite way and would highly recommend them as an agent.
Kirsty always keeps me informed and deals with matters in my absence....
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Jul 12, 2019
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Thank you so much for your very positive comments and recommendation, which is much appreciated by all of the team at Northwood Warminster. ...
Jul 12,2019
Jul 12,2019
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I have been very happy with how the issues have been dealt with and a quick response excellent response and very quickly dealt with very happy...
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Jul 12, 2019
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Thank you Elizabeth for taking the time to give your positive comments on the service you have experienced. It is very much appreciated by everyone at Northwood Warminster. ...
Jul 12,2019
Jul 12,2019
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Well done Northwood! I have had the most satisfactory and professional treatment in all my years of renting. Kirsty-Marie is one of the best negotiators I have had the pleasure to meet. She is helpful and positive with all the right answers to all my ...
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Jul 11,2019
Jul 11,2019
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The staff at Northwood were very welcoming and helpful.Any worries or concerns I had were delt with straight away.I would recommend them to anybody wishing to rent,buy or let....
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Jul 06,2019
Jul 06,2019
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This was only our second property which we were looking at following making a decision of selling our house and moving into the rental market. Kirsty -Marie from Northwood was punctual, amazing and really goes that extra mile to put herself in the customers shoes. ...
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Jul 08, 2019
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Hi James, thank you so much for taking the time to give such positive feedback for Kirsty-Marie. Your thoughtful comments are very much appreciated and well deserved for Kirsty-Marie who is a great asset to our team. ...
May 29,2019
May 29,2019
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My partner and I just sold our house with the amazing help from Sam at Northwood Warminster. He has been amazing all the way through the process. He took away almost all of the stress involved with selling houses. He is knowledgably and professional. We ...
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Comment on agent fees
Excellent value.
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Jun 06, 2019
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Thank you so much for taking the time to give us your review. Its great feedback for the team and especially Sam. ...
May 19,2019
May 19,2019
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Very professional team,Jake is a very nice person who knows well how to speak with customers and always been for us when needed....
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Good
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May 28, 2019
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Thank you for your kind words we really appreciate you taking the time to write a review. ...
May 17,2019
May 17,2019
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In 11 years of renting this was the most straight forward move i could have ever hoped for. Hannah was very helpful and I am so happy with the service we have received,...
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Comment on agent fees
a lot less then any other agent i have dealt with in 11 years of renting
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May 17, 2019
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Thank you for taking the time to review us. It really does mean a lot. We are pleased that Hannah made the process straight forward for you. ...
May 16,2019
May 16,2019
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Thank you the whole team Sasha Tracy Fiona Sam Jake EVERYONE at Northwood for making renting my house a calm and easy procedure. I highly recommend using you for the guaranteed renting....
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Comment on agent fees
Good
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May 17, 2019
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Hi Amanda, Thank you for your kinds words its great to hear that you had a good experience. ...
Mar 18,2019
Mar 18,2019
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thanks for all the help, and the speed and efficiency shown by all. rnwithout the positive attitude of all staff things would not have worked out so well or so quickly....
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Comment on agent fees
fees are never good, but not excessive
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Mar 14,2019
Mar 14,2019
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Sam has always been really helpful and friendly.
I needed to have a valuation of my property to be remortgaged. This was arranged between Northwood and the surveyor, and Sam meeting them at the property. This is much appreciated, especially as I have moved so ...
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Comment on agent fees
Average
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Mar 11,2019
Mar 11,2019
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Our dealings with Northwood have always been pleasant. The staff are friendly and helpful. Properties are in good order. Would recommend. Both Kirsty and Sam always go out of their way to help with an issue....
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Mar 11, 2019
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Thank you for your kind words the team work incredibly hard to ensure the properties are at a good standard. We appreciate your feedback. ...
Mar 02,2019
Mar 02,2019
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I want to thank sam initially for going out of his way to help me and my friend find an amazing rental property and getting us a prompt viewing and setting up a great working relationship with our landlord. Secondly, I would then like to ...
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Comment on agent fees
in keeping with the market
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Mar 11, 2019
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Hi Tom thanks for your positive words it means a lot to us. We wish you well in your new home. ...
Feb 26,2019
Feb 26,2019
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All the staff that I've spoken to at Northwood Warminster have been helpful ...I've mostly dealt with Hannah and Kirsty...both of whom have dealt with finding a tenant for my property efficiently and have kept me updated at all times ....I have been very ...
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Comment on agent fees
I don’t have much experience with agents fees but I have been looked after well and the service provided has been excellent so I am happy with the fees
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Mar 11, 2019
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Anna, thank you for your positive review it's great to hear that things have gone well for you. ...
Feb 21,2019
Feb 21,2019
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Having had to move 3 times in the last 2 years with a different letting agent we looked to northwood to find a home for our family.
From start to finish the letting process has been fantastic and the staff have been very professional aswell as knowledgeable ...
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Comment on agent fees
Good fees and explained well
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Mar 11, 2019
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Dear Tom, Thanks for your review. Move in day certainly was a challenge with all that snow we had! ...
Feb 19,2019
Feb 19,2019
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Had a good proactive approach for the sale price of our house. This lead to a couple of decent offers and support through the process. Jake worked very hard....
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Comment on agent fees
Fees charged were average.
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Mar 11, 2019
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Hi Ali, Thaks for your positive comments it means a lot to the team to get such good feedback. ...
Feb 14,2019
Feb 14,2019
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I can't thank Northwood estate agents in Warminster enough for selling our house. They made the experience easy and not stressful at all.
I can't speak any more highly of Jake who was friendly, professional and so helpful all they way through the process.
I ...
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Comment on agent fees
Good
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Mar 11, 2019
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Hi Hannah, Thank you for your review. It is great to hear that Jake helped make the process a good experience. ...
Feb 12,2019
Feb 12,2019
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Thank you to all the staff at Northwood for being very friendly and helpful. Jake was fantastic at answering all of our silly questions and explaining all the house buying jargon to us. It made buying our first house easy and stress free. When picking ...
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Comment on agent fees
First time buyers so no fees
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Mar 11, 2019
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Thank you for taking the time to write a review. We hop you enjoy your new home. ...
Feb 08,2019
Feb 08,2019
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In all dealings with Kirsty she is professionally friendly and extremely efficient. She is always willing to do extra to ensure satisfaction.
Represents the companies high standards excellently....
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Comment on agent fees
Satisfactory
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Mar 11, 2019
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Donald, Thank you for your positive comments. It's much appreciated. ...
“Hannah was personable, friendly and professional from beginning to end. She made a usually stressful process very easy. I'd highly recommend her!...”
Feb 07,2019
Feb 07,2019
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Hannah was personable, friendly and professional from beginning to end. She made a usually stressful process very easy. I'd highly recommend her and would certainly use her again....
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Good
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Mar 11, 2019
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We are glad to hear the process was stress free. We hope you settle in well to your new home. ...
Feb 07,2019
Feb 07,2019
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Hannah made the renting of our new home very easy.
She was so helpful and friendly and I would recommend Northwood to anyone needing to rent a property.
Many thanks
Hayley...
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Good
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Mar 11, 2019
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It's always great to hear that the process was a positive experience for you. We appreciate you taking the time to write a review. ...
Jan 23,2019
Jan 23,2019
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The team from Northwood in Warminster went above and beyond the call of duty selling our empty cottage in Warminster. We live in the north of Scotland so even small tasks like gardening and keeping the heating ticking over were difficult. Everything was taken care ...
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Jan 23, 2019
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Thank you for your kind words we appreciate your feedback and wish you the very best for the future. ...
Jan 04,2019
Jan 04,2019
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Jake kept everything simple and easy to understand. It's a big stress on anyone when moving but he made everything seem easy and free flowing.
Communication was spot on....
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Good
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Jan 14, 2019
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Thank you Ben it means a lot to Jake and the team to hear your positive feedback. ...
Dec 20,2018
Dec 20,2018
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Kirsty has been my principle point of contact this year with Northwood. She has always been very prompt in her responses and helpful.
At times the reaction to tenants concerns / organisation of fixes has been slow, but Kirsty is quick to respond when prompted and ...
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Comment on agent fees
As a landlord I pay the usual 10% of rental income to Northwood. The fee is reasonable, given I am out of country and they provide a good level of service to the tenant.
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Jan 25, 2019
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Carl, Thank you for your review. Kirsty certainly has a challenging role in the managing of the property maintenance and we constantly strive to improve on response times and prioritise the work depending on urgency. ...
Dec 20,2018
Dec 20,2018
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Sam Doveton of Northwood Warminster was a pleasure to deal with from the initial phone call through to the valuation.
With a courteous and professional manner throughout, he was able to accommodate numerous questions from both myself and my father.
I look forward to working ...
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Good
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Jan 25, 2019
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Thank you Nick great to hear that Sam was able to help you. ...
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Tenant Fees
Holding Deposit (per tenancy)
Maximum of 1 weeks rent (per tenancy)
This may be a non-refundable payment
This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed
Security Deposit
- 5 Weeks Rent
- This is to cover any damages, dilapidations & defaults on the part of the tenant during the tenancy.
During the Tenancy (payable to the Agent)
Payment of interest for the late payment of rent 3% above Bank of England base rate.
During the Tenancy if permitted and applicable.
Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband.
Installation of cable/satellite.
Subscription to cable/satellite supplier.
Television licence.
Council Tax.
Lost Keys
Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15.00 per hour (Inc VAT), if appropriate, for the time taken replacing any lost keys or security devices
Last updated on 04/06/2019, 2:30 PM by Northwood WarminsterPending
£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.
Last updated on 04/06/2019, 2:36 PM by Northwood WarminsterChange of Sharer
£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with amending the tenancy agreement to reflect the change.
Pending
£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments
Last updated on 04/06/2019, 2:38 PM by Northwood WarminsterEarly Termination
If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:
i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv) These costs will be no more than the maximum amount of rent outstanding
Other permitted payments.
Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.
Permitted Payments
Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.
Last updated on 04/06/2019, 2:39 PM by Northwood WarminsterKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Members of the Property Ombudsmen.
Complaint is put in writing and addressed to the Director.
If not satisfied with the response then write to the Property Ombudsman.
Last updated at 11:19 AM 03/02/2020 by allAgents
Complaint is put in writing and addressed to the Director.
If not satisfied with the response then write to the Property Ombudsman.
