Stoke on Trent, ST4
5/5, 132 reviews
98% recommended
100% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction
We have moved to new purpose designed offices in Hartshill so that we can better serve our clients we now have car park facilities, larger reception area and a modern spacious office. We still offer the same great service to all of our Landlords, Sellers, Buyers and Tenants. Specialising in ... show more We have moved to new purpose designed offices in Hartshill so that we can better serve our clients we now have car park facilities, larger reception area and a modern spacious office. We still offer the same great service to all of our Landlords, Sellers, Buyers and Tenants. Specialising in Guaranteed Rent Services. Proper Property People.
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Latest Reviews

View all Reviews 132
9th Oct 2024
reviewed by 'Karen Forrester'
“exceptional staff, gave great advice and was always there for a chat pointing you in the right direction...”
12th Sep 2024
reviewed by 'Leytisha'
“Great experience with Georgia Stocks. Very lovely and informative, great service :)...”
20th Aug 2024
reviewed by 'Niranja'
“I recently had the pleasure of working with Northwood at their Hartshill branch in Stoke-on-Trent, and I couldn't be more ......”
7th Aug 2024
reviewed by 'Anila'
“Great experience throughout the procedure and Georgia Stocks customer service excellent 👍....”
2nd Aug 2024
reviewed by 'Susie'
“As a long standing Northwood tenant, I cannot rate Kye highly enough as a property inspector. A great communicator and ......”
31st Jul 2024
reviewed by 'Maryna'
“This is a review for Kye Beech as a property inspector. I have known Kay for ca. two years. He ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Northwood
333 Hartshill Road
Hartshill,Stoke on Trent
Staffordshire
ST4 7NR
01782 636 100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 97% £50,000 £250,000
Lettings 92% 97% £280 £895
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 42 1 25 1 8 0 9 0
Areas covered
  • ST11
  • ST1
  • ST12
  • ST2
  • ST13
  • ST3
  • ST15
  • ST4
  • CW3
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9
  • ST10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Steve and Debra have been most helpful during the past 6 ......”

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Aug 20,2015
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By: 'Rebecca'
Aug 20,2015
2 people found
this helpful
Steve and Debra have been most helpful during the past 6 years I have been renting out my appartment with Northwood. I use the fully managed scheme where everything is taken care of so my property rental is hassle free. Northwood are always there to assist ...
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“I am new to renting, Northwood were very good in ......”

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Aug 20,2015
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Natalie
By: 'Phil'
Aug 20,2015
1 people found
this helpful
I am new to renting, Northwood were very good in explaining the process to me and were extremely pleasant and supportive through the entire process. They left me in no doubt over what I was doing and made sure that moving to a new flat ...
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Comment on agent fees
The fees were cheaper than other estate agents in the area, including renewal fees for tenancy agreements.
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“I cannot fault Northwoods whatsoever, We have been landlords with ......”

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Aug 20,2015
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By: 'Maria'
Aug 20,2015
1 people found
this helpful
I cannot fault Northwoods whatsoever, We have been landlords with them for 4 years now and each year that we have been with them they have given us nothing but exceptional service. They ensure that the property is looked after and maintained to a high standard ...
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“Debra was of great assistance to me during an issue ......”

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Aug 20,2015
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Debra
By: 'C.'
Aug 20,2015
1 people found
this helpful
Debra was of great assistance to me during an issue with a tenant. She put my mind at rest and provided evidence in a dispute. She and Dominic arranged for my present tenants who seem very satisfactory and have been with me for over 18 months. ...
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“I have used Northwood for a number of years for ......”

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Aug 20,2015
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Debra
By: 'Kerry'
Aug 20,2015
0 people found
this helpful
I have used Northwood for a number of years for the rental of my property. They organised the full process from advertising and application, right through to the collection of monthly rent and inspections of the property. I have always found the service to be ...
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“They were very helpful and attentive. I am not from ......”

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Aug 18,2015
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Sarah
By: 'Nivetha'
Aug 18,2015
0 people found
this helpful
They were very helpful and attentive. I am not from the local area but they worked around that and attended to my requests greatly and dealt with getting my house professionally and efficiently. Staff were lovely and everything was sorted out without hassle....
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“We have been tenants with Northwood, Stoke for just over 6 ......”

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Aug 17,2015
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By: 'ScanWalt'
Aug 17,2015
2 people found
this helpful
We have been tenants with Northwood, Stoke for just over 6 years now. We've had very few problems over the years, those that we have have been the usual tenant/Landlord stuff eg boiler needs repair etc. The application process was quick and simple and we ...
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Comment on agent fees
Fees are reasonable compared to other agents around at the moment
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“Very helpful and great to deal with. Pleasant staff and ......”

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Aug 15,2015
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Sarah
By: 'Monique'
Aug 15,2015
1 people found
this helpful
Very helpful and great to deal with. Pleasant staff and would highly recommend Northwood to friends and family. Thank you...
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“This is just to say a massive thank you to ......”

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Aug 14,2015
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Paula
By: 'Dave'
Aug 14,2015
1 people found
this helpful
This is just to say a massive thank you to the whole team at Northwwod (Stoke on Trent). I was the executor for my aunties will and she owned a park home. Now the sale of these are governed by various different regulations ( unknown to ...
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Comment on agent fees
Great value for the service recieved
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“I live and work in London, but had a flat ......”

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Aug 13,2015
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Natalie
By: 'Norman'
Aug 13,2015
2 people found
this helpful
I live and work in London, but had a flat sitting empty in Stoke on Trent. I was advised to use Northwood by a friend who has used them in Aberdeen. I felt that Northwood were worth a go after my initial meeting with Steve ...
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Comment on agent fees
What I was told to expect. No complaints.
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“We have been working along side Sarah and Natalie for ......”

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Aug 13,2015
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Natalie
By: 'A.L.M'
Aug 13,2015
1 people found
this helpful
We have been working along side Sarah and Natalie for while now regarding the maintenance of the properties. They are both very welcoming and easy to communicate with and if we have come across any problems, they help to get the issue sorted as quickly ...
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“Northwood Lettings use myself to carry out gas safety maintenance. ......”

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Aug 13,2015
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Natalie
By: 'Kevin'
Aug 13,2015
1 people found
this helpful
Northwood Lettings use myself to carry out gas safety maintenance. In my job I have had dealings with numerous letting agents and I must say that the system run by Natalie & Sarah is the most thorough & well organised of all the agents that I do ...
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“No problems with the friendly staff at Northwood and they ......”

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Aug 13,2015
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By: 'Charles'
Aug 13,2015
2 people found
this helpful
No problems with the friendly staff at Northwood and they have been very careful to make sure that the tenants are as good as possible for the property. They are always well organized and very aware of details relating to the property....
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“In our dealings with Northwood Lettings, Sarah has always been ......”

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Aug 13,2015
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Sarah
By: 'Jason'
Aug 13,2015
1 people found
this helpful
In our dealings with Northwood Lettings, Sarah has always been courteous and professional. Transactions have gone smoothly and therefore I would highly recommend them to all....
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“My dealings with Northwood are primarily with Sarah Ratcliffe, I ......”

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Aug 12,2015
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Sarah
By: 'Sue'
Aug 12,2015
2 people found
this helpful
My dealings with Northwood are primarily with Sarah Ratcliffe, I am a landlady and have dealt with Northwood for approx 8 years. Sarah deals efficiently with both the tenant and myself, and anything I ask of her she does to my satisfaction, is always pleasant, and ...
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“We had had the property on the market with a ......”

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Aug 12,2015
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Paula
By: 'KAREN'
Aug 12,2015
2 people found
this helpful
We had had the property on the market with a different estate agency for months with no interest particularly. We decided to switch to Northwood. Paula came round nearly immediately and she was friendly and helpful whilst at the same time being very professional. The ...
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Comment on agent fees
The fees were reasonable and much better that the previous agency we had used, so we are highly delighted.
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“I am so glad I chose Northwood Stoke-on-Trent to sell ......”

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Aug 10,2015
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Paula
By: 'Anne'
Aug 10,2015
4 people found
this helpful
I am so glad I chose Northwood Stoke-on-Trent to sell my property. Paula the agent has been working with me through-out the time my property had been on the market. She has acted in a very professional manner whilst being friendly and honest with all ...
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Comment on agent fees
I had 5 valuations and quotes to sell my property and Northwood gave me the best all round deal.
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“Having dealt with Northwood on a number of occasions. I ......”

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Aug 07,2015
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Hannah
By: 'Anon'
Aug 07,2015
2 people found
this helpful
Having dealt with Northwood on a number of occasions. I found them to be very professional and very helpful in all aspects. In particular Hannah and Gemma. Hannah did her upmost to find a suitable property for me and went out of her way to ...
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“I was looking for a management company to let my ......”

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Aug 06,2015
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By: 'Joseph'
Aug 06,2015
4 people found
this helpful
I was looking for a management company to let my property, after a handful of appointments these guys really stood out. I was impressed from the initial telephone enquiry to the appointment....
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“We have three properties that we let out and all ......”

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Aug 06,2015
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Dominic
By: 'Pete'
Aug 06,2015
4 people found
this helpful
We have three properties that we let out and all are with The team at Northwood. They never fail to find us good tenants that match our criteria. We have also recommended them to other landlords we are that happy with the service....
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“The office .was so accommodating, all staff were friendly everyone ......”

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Aug 06,2015
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Paula
By: 'Ethan'
Aug 06,2015
4 people found
this helpful
The office .was so accommodating, all staff were friendly everyone seemed to go above and beyond what we were expecting, they were very flexible when it came to my appointment as I work long hours! Thank you...
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“This was my first experience with Northwood and I must ......”

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Aug 05,2015
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Jade
By: 'Vishal'
Aug 05,2015
4 people found
this helpful
This was my first experience with Northwood and I must say I was impressed with their professionalism and the way they dealt with the whole sales process. Having spoken to Jade initially, she was very friendly, professional, helpful and a pleasure to work with. I ...
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“Great professional service. As a busy man I don't have ......”

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Aug 05,2015
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Debra
By: 'Tony'
Aug 05,2015
3 people found
this helpful
Great professional service. As a busy man I don't have the time or legal knowledge to manage my own property. It's so much easier for me to use Northwood as they do a complete package. If I have no Tenant in I get paid. If ...
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“I was in desperate need of a property after recently ......”

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Aug 05,2015
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Hannah
By: 'steve'
Aug 05,2015
3 people found
this helpful
I was in desperate need of a property after recently being medically discharged from the armed forces. Hannah was polite but what made her stand out was her bubbly and cheerful manner which put me at ease considering my desperate situation. EVERY question that was ...
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“Hannah was lovely and friendly. She was a great help ......”

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Aug 05,2015
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Hannah
By: 'Becky'
Aug 05,2015
1 people found
this helpful
Hannah was lovely and friendly. She was a great help and made a stressful situation pleasant. Would recommend anytime to all my family and friends...
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“We used Northwood last year to rent a property in ......”

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Aug 05,2015
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Hannah
By: 'Gemma'
Aug 05,2015
2 people found
this helpful
We used Northwood last year to rent a property in Silverdale and dealt with Hannah when securing the property and when moving out. The service was fantastic. From our initial meeting, Hannah was knowledgeable, friendly and helpful, guiding us through the process as first time ...
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“I viewed three properties with this agent, although we have ......”

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Jul 23,2015
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Dominic
By: 'Ellie'
Jul 23,2015
3 people found
this helpful
I viewed three properties with this agent, although we have now decided to stay where we are for another 6 months, I will certainly visit Northwood when we are looking to rent our next house. Dom showed us round first, he was knowledgeable and very friendly, ...
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“Northwood Estate Agents are very professional and helpful to deal ......”

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Jul 22,2015
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Paula
By: 'Debbie'
Jul 22,2015
4 people found
this helpful
Northwood Estate Agents are very professional and helpful to deal with. We were kept informed of progress all the way through the selling process. The staff are very friendly and we would have no hesitation in recommending their services....
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“The staff have been great from the start. I could ......”

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Jul 18,2015
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Sarah
By: 'Daryl'
Jul 18,2015
6 people found
this helpful
The staff have been great from the start. I could only select 2 staff members above but every staff member I met did a fantastic job. When we first applied, my daughter and I went into the office. These kind of things are boring to kids ...
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By: Steve Swann
Jul 20, 2015
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Thanks for your comments Daryl, all feedback is welcome please be assured your comments will be passed on to everyone in the office. 😊 ...

“From the very first viewing the staff at Northwood were ......”

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Jul 02,2015
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Debra
By: 'Kellie'
Jul 02,2015
1 people found
this helpful
From the very first viewing the staff at Northwood were all very friendly and professional, From Steve who showed us around the property and answered all our questions, to Debra who processed our application to Natalie who no matter how many times we called with ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood has a full Complaint Handling Procedure.
Last updated at 12:04 PM 05/07/2018 by allAgents

Awards won by Northwood, Stoke on Trent ST4 7NR



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Northwood

Branch - Stoke on Trent, ST4

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