Stoke on Trent, ST4
5/5, 132 reviews
98% recommended
100% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction
We have moved to new purpose designed offices in Hartshill so that we can better serve our clients we now have car park facilities, larger reception area and a modern spacious office. We still offer the same great service to all of our Landlords, Sellers, Buyers and Tenants. Specialising in ... show more We have moved to new purpose designed offices in Hartshill so that we can better serve our clients we now have car park facilities, larger reception area and a modern spacious office. We still offer the same great service to all of our Landlords, Sellers, Buyers and Tenants. Specialising in Guaranteed Rent Services. Proper Property People.
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Latest Reviews

View all Reviews 132
9th Oct 2024
reviewed by 'Karen Forrester'
“exceptional staff, gave great advice and was always there for a chat pointing you in the right direction...”
12th Sep 2024
reviewed by 'Leytisha'
“Great experience with Georgia Stocks. Very lovely and informative, great service :)...”
20th Aug 2024
reviewed by 'Niranja'
“I recently had the pleasure of working with Northwood at their Hartshill branch in Stoke-on-Trent, and I couldn't be more ......”
7th Aug 2024
reviewed by 'Anila'
“Great experience throughout the procedure and Georgia Stocks customer service excellent 👍....”
2nd Aug 2024
reviewed by 'Susie'
“As a long standing Northwood tenant, I cannot rate Kye highly enough as a property inspector. A great communicator and ......”
31st Jul 2024
reviewed by 'Maryna'
“This is a review for Kye Beech as a property inspector. I have known Kay for ca. two years. He ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Northwood
333 Hartshill Road
Hartshill,Stoke on Trent
Staffordshire
ST4 7NR
01782 636 100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 97% £50,000 £250,000
Lettings 92% 97% £280 £895
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 42 1 25 1 8 0 9 0
Areas covered
  • ST11
  • ST1
  • ST12
  • ST2
  • ST13
  • ST3
  • ST15
  • ST4
  • CW3
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9
  • ST10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Steve and his team are exceptional in their role as ......”

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Sep 01,2015
Minithumbup
By: 'Alan'
Sep 01,2015
2 people found
this helpful
Steve and his team are exceptional in their role as property managing agents. Northwood is a well liked and respected company and have always provided us with outstanding customer care and support throughout the whole letting procedure. I would recommend them in all cases and ...
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“Our house in Trentham has been let through Northwood since 2008.......”

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Aug 30,2015
Minithumbup
By: 'Chris'
Aug 30,2015
0 people found
this helpful
Our house in Trentham has been let through Northwood since 2008. Service from Northwood has always been first class and we have been able to relax in our country home in France, safe in the knowledge that our property is in good hands. We were also ...
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Comment on agent fees
The fees were reasonable as I recall.
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“Always been helpful whenever I have called, they are proactive ......”

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Aug 30,2015
Minithumbup
By: 'Shell'
Aug 30,2015
0 people found
this helpful
Always been helpful whenever I have called, they are proactive in sorting out any issues, friendly and approachable staff, would only ever use Northwood - great team!...
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“We have been using Northwood Stoke as our primary agent ......”

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Aug 28,2015
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By: 'Michael'
Aug 28,2015
0 people found
this helpful
We have been using Northwood Stoke as our primary agent for a number of properties over several years and have always found them to be both very knowledgeable and very professional. Would highly recommend....
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Comment on agent fees
We believe you get what you pay for!!
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“Steve and Paula were helpful, understanding and covered everything thoroughly ......”

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Aug 26,2015
Minithumbup
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Paula
By: 'Alan'
Aug 26,2015
0 people found
this helpful
Steve and Paula were helpful, understanding and covered everything thoroughly with us making it easy to understand and helping us with our decisions. We discussed possible sale or rent of our property and in both instance everything was explained clearly and concisely. We would have ...
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“The staff at Northwood have always been very proactive and ......”

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Aug 26,2015
Minithumbup
By: 'Mrs'
Aug 26,2015
0 people found
this helpful
The staff at Northwood have always been very proactive and professional in all aspects of the letting of my properties. They have been always been very quick to respond to any queries raised by myself. I would have no hesitation in recommending Northwood to another ...
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“This is our first rental property and everything has been ......”

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Aug 26,2015
Minithumbup
By: 'John'
Aug 26,2015
0 people found
this helpful
This is our first rental property and everything has been handled so smoothly, so professionally by Steve. The marketing of the house has been first class and it was soon tenanted. Now that the current tenant has given notice Northwood has remarketed it and got ...
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Comment on agent fees
I think they charge a fair price for what they do and I am happy with their fees.
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“As I Landlord have used Northwood for a number of ......”

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Aug 26,2015
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Sarah
By: 'Steve'
Aug 26,2015
0 people found
this helpful
As I Landlord have used Northwood for a number of years now and they have grown into a very professional branch. When I do receive a call from the office its more than likely to be Sarah who is calling with property issues. She is ...
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“i would highly recommend northwood the whole team at hartshill ......”

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Aug 26,2015
Minithumbup
By: 'mr'
Aug 26,2015
0 people found
this helpful
i would highly recommend northwood the whole team at hartshill have been good this is my first time at property rental and they have been realy helpfull...
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Comment on agent fees
the fees are fair
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“I have been working with Northwoods for about 12 months. Steve ......”

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Aug 25,2015
Minithumbup
By: 'Jon'
Aug 25,2015
2 people found
this helpful
I have been working with Northwoods for about 12 months. Steve has been extremely helpful since our first meeting spending time helping and advising me during a difficult time with my previous agent. Sarah is my usual contact. She is great to work with and is ...
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“First of all I would love to say what a ......”

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Aug 25,2015
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Sarah
By: 'Adam'
Aug 25,2015
1 people found
this helpful
First of all I would love to say what a brilliant estate agents Northwood's are, our overall process before we moved in was brilliant and also they was very understanding with us having guarantor. Overall the process was super quick and all the checks didn't ...
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Comment on agent fees
Very reasonable and also the process didn't take long to complete.
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“I have Landlord being with Northhwood Estate agents for 3 years ......”

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Aug 25,2015
Minithumbup
By: 'Andrew'
Aug 25,2015
0 people found
this helpful
I have Landlord being with Northhwood Estate agents for 3 years now. Within them 3 years I have being extremely satisfied with the service provided by Paula, Steve and their Team. I signed up to the fully managed guaranteed rental package and apart from a requested quarterly ...
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“Using Northwood Estate Agents for the sale of our Property ......”

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Aug 25,2015
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Paula
By: 'Gemma'
Aug 25,2015
1 people found
this helpful
Using Northwood Estate Agents for the sale of our Property was the best decision we made. Paula, dealt with the progress from start to finish and could not have made it more easier for us to relax throughout the progress of a house sale. The ...
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“All the staff at Northwoods Hartshill are very professional, the ......”

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Aug 24,2015
Minithumbup
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Natalie
By: 'Nick'
Aug 24,2015
2 people found
this helpful
All the staff at Northwoods Hartshill are very professional, the communications between myself and the staff are always excellent. Nothing is too much trouble and they are always glad to help. Nick(landlord) Thanks guys....
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Comment on agent fees
A little bit to pricey but a good service
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“I started with Northwood last year with Steve as I ......”

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Aug 24,2015
Minithumbup
By: 'Steve'
Aug 24,2015
2 people found
this helpful
I started with Northwood last year with Steve as I was leaving for Australia. I have had no worry about my property being lent and they have found me a good tenants, I wound like to say how happy I am with the service I ...
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“I have let my property through Northwood now for 5 years ......”

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Aug 24,2015
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Debra
By: 'FionaD'
Aug 24,2015
2 people found
this helpful
I have let my property through Northwood now for 5 years and know I never have to worry about it. I'm confident that regular checks are carried out and I'm made aware of any issues immediately. When work has needed to be done I feel that ...
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“Northwood have been my letting agents for more than 10 years. ......”

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Aug 24,2015
Minithumbup
By: 'Wayne'
Aug 24,2015
2 people found
this helpful
Northwood have been my letting agents for more than 10 years. I have never used other letting agents because they have always offered the service I wanted . A sort of 'John Lewis' letting agent; may not be the cheapest but professional, competitive and totally reliable. The ...
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Comment on agent fees
Never used a different agent and have never made a comparison. Satisfied with the fees because the service is excellent.
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“Third time renting with Northwood, they have always been very ......”

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Aug 24,2015
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Natalie
By: 'Alistair'
Aug 24,2015
1 people found
this helpful
Third time renting with Northwood, they have always been very professional, flexible to requirements and understanding about the stresses of moving house. Highly recommended....
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Comment on agent fees
Fees are at market rate and half price if you have been through the process before.
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“We purchased our first home through Northwood & it was a ......”

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Aug 24,2015
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Paula
By: 'Mrs'
Aug 24,2015
1 people found
this helpful
We purchased our first home through Northwood & it was a fabulous experience it went very smoothly & the amount of contact during the 3 months was brilliant you weren't left waiting days for answers or for a call back they sorted your queries there & then as fast ...
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“We have let our terrace with Steve and Debbie for ......”

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Aug 23,2015
Minithumbup
By: 'Jenny'
Aug 23,2015
2 people found
this helpful
We have let our terrace with Steve and Debbie for over 10 years when we moved out of Stoke on Trent. They have made the process so easy and hassle free and are very accommodating of all our needs. We have now recommended family members to ...
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“This was the first time I had ever rented my ......”

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Aug 23,2015
Minithumbup
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Natalie
By: 'Amanda'
Aug 23,2015
1 people found
this helpful
This was the first time I had ever rented my property and everyone at Northwood made it so simple and easy. The staff that I dealt with were all extremely friendly and efficient and really easy to contact if required. I would definitely recommend using ...
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“I met the team at Northwood following a very difficult ......”

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Aug 23,2015
Minithumbup
By: 'Heather'
Aug 23,2015
2 people found
this helpful
I met the team at Northwood following a very difficult time elsewhere. The whole team have always being friendly, professional and supportive. Until my property was ready for the lettings market (to which I was totally new), I benefited from the advice given to me ...
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“I have dealt with Northwood over the last 5 years and ......”

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Aug 22,2015
Minithumbup
By: 'M'
Aug 22,2015
1 people found
this helpful
I have dealt with Northwood over the last 5 years and found Steve, Debbie and all associated office staff very professional and helpful. Steve Swan is always approachable and helpful on technical matters that occasionally crop up in relation to landlord issues. Nothing seems to much ...
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“Steve visited my property to value it for rental purposes. ......”

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Aug 22,2015
Minithumbup
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Natalie
By: 'mrs'
Aug 22,2015
1 people found
this helpful
Steve visited my property to value it for rental purposes. I had a very bad experience with a previous tenant (nothing to do with northwood). Steve told me of various options and i chose the guaranteed rental scheme with them. Natalie now looks after everything ...
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“I have used this agent for finding my last two ......”

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Aug 21,2015
Minithumbup
By: 'John'
Aug 21,2015
1 people found
this helpful
I have used this agent for finding my last two tenents and have found them to be very professional in both their admin and advice. If I find myself needing future tenents I will not hesitate in using them....
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“I have been really pleased with the service Northwood Heartshill ......”

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Aug 21,2015
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Debra
By: 'Sarah'
Aug 21,2015
1 people found
this helpful
I have been really pleased with the service Northwood Heartshill have provided I current rent out a property with them and have been really pleased, the property was rented out quickly and the service since then has been really good The team are always professional ...
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Comment on agent fees
Happy with all feed they were very clearly outlined
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“I've been using Northwood for approx 5 years now and have ......”

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Aug 21,2015
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Debra
By: 'Stella'
Aug 21,2015
1 people found
this helpful
I've been using Northwood for approx 5 years now and have always received excellent service, both in finding good tenants and in managing the whole rental process. They are very professional and my contact with them always results in swift action....
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“This is the first time I have been a landlord ......”

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Aug 21,2015
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Sarah
By: 'Karl'
Aug 21,2015
1 people found
this helpful
This is the first time I have been a landlord and I found all the staff at the branch very helpful on every occasion I have rang or called in. This in turn has made being a landlord stress free and effortless. I would defiantly ...
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“We've had an excellent service from Northwood. They are quick ......”

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Aug 21,2015
Minithumbup
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Natalie
By: 'Hilary'
Aug 21,2015
1 people found
this helpful
We've had an excellent service from Northwood. They are quick to respond to queries, and they also found our current tenants very quickly and acted very proactively in terms of suggesting cosmetic improvements to the property, advertising and showing potential tenants around. They followed up ...
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“We have used Northwood's Platinum Guaranteed Rental Scheme since 2009 for ......”

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Aug 21,2015
Minithumbup
By: 'Robin'
Aug 21,2015
1 people found
this helpful
We have used Northwood's Platinum Guaranteed Rental Scheme since 2009 for the rental of our property. Northwood Stoke-on-Trent have provided a professional and friendly service, there is always someone helpful to speak to if required and feedback is efficiently provided. We would recommend Northwood to anyone ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood has a full Complaint Handling Procedure.
Last updated at 12:04 PM 05/07/2018 by allAgents

Awards won by Northwood, Stoke on Trent ST4 7NR



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Northwood

Branch - Stoke on Trent, ST4

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