Stoke on Trent, ST4
5/5, 132 reviews
98% recommended
100% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction
We have moved to new purpose designed offices in Hartshill so that we can better serve our clients we now have car park facilities, larger reception area and a modern spacious office. We still offer the same great service to all of our Landlords, Sellers, Buyers and Tenants. Specialising in ... show more We have moved to new purpose designed offices in Hartshill so that we can better serve our clients we now have car park facilities, larger reception area and a modern spacious office. We still offer the same great service to all of our Landlords, Sellers, Buyers and Tenants. Specialising in Guaranteed Rent Services. Proper Property People.
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Latest Reviews

View all Reviews 132
9th Oct 2024
reviewed by 'Karen Forrester'
“exceptional staff, gave great advice and was always there for a chat pointing you in the right direction...”
12th Sep 2024
reviewed by 'Leytisha'
“Great experience with Georgia Stocks. Very lovely and informative, great service :)...”
20th Aug 2024
reviewed by 'Niranja'
“I recently had the pleasure of working with Northwood at their Hartshill branch in Stoke-on-Trent, and I couldn't be more ......”
7th Aug 2024
reviewed by 'Anila'
“Great experience throughout the procedure and Georgia Stocks customer service excellent 👍....”
2nd Aug 2024
reviewed by 'Susie'
“As a long standing Northwood tenant, I cannot rate Kye highly enough as a property inspector. A great communicator and ......”
31st Jul 2024
reviewed by 'Maryna'
“This is a review for Kye Beech as a property inspector. I have known Kay for ca. two years. He ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Northwood
333 Hartshill Road
Hartshill,Stoke on Trent
Staffordshire
ST4 7NR
01782 636 100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 97% £50,000 £250,000
Lettings 92% 97% £280 £895
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 42 1 25 1 8 0 9 0
Areas covered
  • ST11
  • ST1
  • ST12
  • ST2
  • ST13
  • ST3
  • ST15
  • ST4
  • CW3
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9
  • ST10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Exceptional service...”

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Feb 07,2022
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Paula
By: 'Jade'
Feb 07,2022
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Paula came out to value my house and was on the ball from the outset, she dealt with all of my queries in a professional, honest manner. The house was swiftly valued and on the market within a couple of days, it was sold less ...
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“Professional, friendly, transparent and empat......”

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Oct 28,2021
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Mandy
By: 'Caroline'
Oct 28,2021
0 people found
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Professional, friendly, transparent and empathetic service provided by Paula and Mandy at Northwood, whilst downsizing mum. Would highly recommend them....
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“House sale...”

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Oct 13,2021
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Mandy
By: 'Alex'
Oct 13,2021
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I dealt with Mandy for a recent sale. She stayed on top on things, pushed me when I needed pushing and dealt with things in her stride. I would recommend....
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“Sale of property in Newcastle Under Lyme...”

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Jul 28,2021
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Paula
By: 'Ben'
Jul 28,2021
0 people found
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We've been really impressed with the way Paula and the team handled the sale of our property. They are courteous and responsive and had the property sold quickly and efficiently. I've used a number of estate agents over the years and they certainly stand out ...
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“I have used the team at Northwood Stoke for a......”

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Feb 16,2021
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Dominic
By: 'Spencer'
Feb 16,2021
0 people found
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I have used the team at Northwood Stoke for a few years now for their tenant find service. Always polite, pleasant and knowledgeable with the ever changing landlord/tenant regulations. Definitely one of the good guys and worth giving them a try if you have ...
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“Fantastic...”

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Jan 14,2021
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Paula
By: 'Cher'
Jan 14,2021
0 people found
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Very professional and helpful. My sale was straight forward as due to selling my dads property after his passing I can honestly say I would of been lost without Paula Chevolleau. I highly recommend them. Thanks for your sincere guidance and help....
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“Top service ......”

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Oct 09,2020
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Paula
By: 'Sudath'
Oct 09,2020
0 people found
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We would like to thank Paula from Northwood, for her excellent customer service in our recent house purchase. She was always there for us, ready to answer our queries and help the process to run smoothly. We are more than happy to highly recommend both ...
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“I recently moved here from a different countr......”

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Sep 21,2020
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Roma
By: 'Kshitij'
Sep 21,2020
0 people found
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I recently moved here from a different country a different continent and the process of getting a house was made hassle free by the agency workers and guidance was even provide to me after moved in The staff was really helpful to me even during ...
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“We were looking to sell our rental property i......”

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Sep 11,2020
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Mandy
By: 'Lara'
Sep 11,2020
0 people found
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We were looking to sell our rental property in Stoke and found Northwood via the Internet alongside many other agents. We opted for Northwood as they were competitive, knew the market well and as we don’t live in the area; were able to drop ...
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“Used for guaranteed rent scheme , efficient e......”

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Feb 18,2020
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By: 'Kay'
Feb 18,2020
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Used for guaranteed rent scheme , efficient easy and great communication throughout and when decided to sell just the same - would not hesitate to recommend and would use again without hesitation...
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“Excellent and a very professional service. Valuation was realistic. Sold ......”

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Oct 09,2017
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Mandy
By: 'Mare'
Oct 09,2017
0 people found
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Excellent and a very professional service. Valuation was realistic. Sold our property very quickly. Supported us through a very difficult time . We would definitely recommend Northwoods. Could not fault them in any way. Thank you so much to Mandy for your advice , professionalism your care ...
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Comment on agent fees
Fees were reasonable compared to others .
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“Jade was very helpful during the purchase of our first ......”

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May 20,2016
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Jade
By: 'Louise'
May 20,2016
0 people found
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Jade was very helpful during the purchase of our first house and always responded to emails and kept us up to date with every step of the process. I would definitely recommend Northwood to friends and family....
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N/A
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“Hi, as a buyer it was important for me to ......”

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Apr 04,2016
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Jade
By: 'Alison'
Apr 04,2016
0 people found
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Hi, as a buyer it was important for me to complete before the new stamp duty regulations. This was achieved very quickly due I feel to Jade's tenacity in chasing up the solicitors on both sides. Great communication. Thank you...
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“We dealt with Sarah regarding our application and a few ......”

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Mar 30,2016
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Sarah
By: 'Phil'
Mar 30,2016
1 people found
this helpful
We dealt with Sarah regarding our application and a few items that needed attention during our tenancy and she was friendly and thoroughly professional. Northwood provided us with an excellent service....
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Comment on agent fees
The fees are in line with the tenancy market.
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“Excellent service provided by both Jade and Paula when I ......”

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Mar 24,2016
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Jade
By: 'W'
Mar 24,2016
0 people found
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Excellent service provided by both Jade and Paula when I sold my property. From the start of the process to completion was made easy, with regular updates from Jade and timely responses when questions were raised. I chose Northwood having already purchased a property via ...
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Comment on agent fees
Although there are other options on the markets for buying and selling properties which cost less, I feel that Northwood provided good value for money.
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“The staff at Northwood have been exceptionally helpful, thankyou Debra ......”

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Mar 10,2016
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Debra
By: 'Tracy'
Mar 10,2016
0 people found
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The staff at Northwood have been exceptionally helpful, thankyou Debra for help and support . They respond to emails and phone calls in a timely manner . Many thanks...
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Comment on agent fees
Fees are as you would expect .
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By: Steven Swann
Mar 11, 2016
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Thanks for the great review, it's a pleasure being of service. ...

“We met Dominic to view the house in Rowan Lane. ......”

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Feb 23,2016
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Dominic
By: 'Exceptionally'
Feb 23,2016
0 people found
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We met Dominic to view the house in Rowan Lane. He was helpful, answered every question with enthusiasm and made the viewing an absolute pleasure. His patience was also excellent as we looked over the house several times. Since moving into the house, both Natalie ...
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Comment on agent fees
Very reasonable fees. Explained fully upon application.
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“Sarah is 5 star! She is a gold nugget looking after ......”

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Jan 25,2016
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Sarah
By: 'patrick'
Jan 25,2016
0 people found
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Sarah is 5 star! She is a gold nugget looking after my house in the potteries. She lets me know when work needs doing and arranges for it to be done without me having to worry. If you could bottle her qualities you would make a ...
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Comment on agent fees
good
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“We found all the staff at Northwood, especially Steve to ......”

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Dec 30,2015
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By: 'Mrs'
Dec 30,2015
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We found all the staff at Northwood, especially Steve to be very professional and helpful throughout a difficult time for us letting the property....
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“Posting as a previous Northwood tenant I would not recommend ......”

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Dec 21,2015
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Dominic
By: 'Mrswoman'
Dec 21,2015
2 people found
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Posting as a previous Northwood tenant I would not recommend this company at all, we had no end of problems from start to finish. When reporting problems we would be told someone would get back to us and more often than not they never did ...
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What agent could do to change your mind?
See above
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By: Susie
Sep 04, 2016
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I too had issues and would never recommend Northwood Hartshill branch. Mark cairns walked into my home without prior notice. Let himself in. I had lived in the house nearly a year and paid my rent on time of £575.00. I Kept the house immaculately clean. I felt the need to move out as I have a teen girl and to me this man trespassed. Northwood also tried not to refund my deposit. However I said I would post the photographs on social media to let others see what they thought. .Photos I took ...

“It's been a pleasure renting through Northwood for the past ......”

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Nov 26,2015
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Sarah
By: 'Shirley'
Nov 26,2015
0 people found
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It's been a pleasure renting through Northwood for the past two years. All my dealings, with Sarah in particular, have been friendly, courteous and professional, any problems or queries quickly rectified. I would certainly recommend this lettng agent for the Stoke area....
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“Hi Paula Thank you very much for acting on my ......”

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Nov 21,2015
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Paula
By: 'Mr'
Nov 21,2015
0 people found
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Hi Paula Thank you very much for acting on my behalf with the sale of my property. We want to thank you for excellent work you did from photos to valuation to the sale - and would not hesitate to recommend Northwood to my friends ...
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“To be fair Northwood were heroes I made the error ......”

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Nov 12,2015
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Paula
By: 'Alex'
Nov 12,2015
0 people found
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To be fair Northwood were heroes I made the error of a cheap solicitor and I doubt the flat would have sold without their help. Paula and Jade kept the buyers inside and helped me locate the required documents. My original estate agents were cheaper ...
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Comment on agent fees
Fees are high by comparison to others but in grand scheme money well spent and I'd use them again.
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“Staff were very helpful and kept me up to date ......”

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Nov 05,2015
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Paula
By: 'Ant'
Nov 05,2015
0 people found
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Staff were very helpful and kept me up to date throughout the selling process. Put the house on the market and quickly had someone put an offer in. Would use again....
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“I can not fault Northwood estate agency , they were friendly ......”

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Nov 04,2015
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Natalie
By: 'palmer'
Nov 04,2015
0 people found
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I can not fault Northwood estate agency , they were friendly pleasant efficient , nothing was too much trouble , I think it was Jade and Natalie i spoke to mostly always ready to help even after the sale had gone through they rang to ask if I ...
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“The sales team were excellent. From the initial enquiry, through ......”

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Oct 23,2015
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Paula
By: 'Mrs'
Oct 23,2015
0 people found
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The sales team were excellent. From the initial enquiry, through the valuation and sales procedure, right through to completion, the team could not help me enough. The house was sold within a week of it going on the market! I really could not ask for ...
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Comment on agent fees
I think the fees were very reasonable considering the level of service I received from the sales team. I would have paid more for the same service.
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“We learnt about Northwood through the internet and as it ......”

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Sep 18,2015
Minithumbup
By: 'Alan'
Sep 18,2015
0 people found
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We learnt about Northwood through the internet and as it was the first time we had rented our house we were very unsure about how the system worked but Steven Swan came out and explained all the options and there was no pressure to go ...
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“We have been renting out our property for the past 2 ......”

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Sep 12,2015
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By: 'Sarah'
Sep 12,2015
1 people found
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We have been renting out our property for the past 2 years with Northwood and the service that we have received has been excellent. I would highly recommend using Northwood to anyone who wants to let a property....
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“I have been dealing with Northwood for 1 year and Sarah ......”

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Sep 08,2015
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Sarah
By: 'Collette'
Sep 08,2015
1 people found
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I have been dealing with Northwood for 1 year and Sarah Ratcliffe has been the person I have been dealing with, she has always been cheerful a pleasure to talk to and always giving top class service. She is an asset to Northwood and always quick ...
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Comment on agent fees
These have to be paid if you need to rent.
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“We enlisted the support of Northwood, Stoke-on-Trent to help us ......”

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Sep 07,2015
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Natalie
By: 'D'
Sep 07,2015
1 people found
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We enlisted the support of Northwood, Stoke-on-Trent to help us market our property to the rental market. This was the 7th time we used Northwood. We were delighted with the service they provided previously and they did not let us down on this occasion. Steve, ...
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Comment on agent fees
Competitively priced
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood has a full Complaint Handling Procedure.
Last updated at 12:04 PM 05/07/2018 by allAgents

Awards won by Northwood, Stoke on Trent ST4 7NR



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Northwood

Branch - Stoke on Trent, ST4

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