100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
61% lettings fee satisfaction
No description for branch.
Latest Reviews
18th Nov 2024
reviewed by 'Cara'
20th Mar 2023
reviewed by 'Elena Daia'
17th May 2022
reviewed by 'David'
17th May 2022
reviewed by 'Alison Gillies'
1st Jun 2020
reviewed by 'Karen'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £121,750 | £475,000 |
| Lettings | 100% | 61% | £400 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 1 | 12 | 14 | 14 | 1 | 1 | 0 | 5 | 3 |
Areas covered
- M33
- M22
- M23
- WA14
- WA15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 15,2012
Dec 15,2012
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I have been very happy with the way agency dealt with my case. They have been fast and helpfull in my requirements....
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Dec 02,2012
Dec 02,2012
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Daniel was rude and unhelpful. He had a hectoring manner and has poor social skills. he revealed that he was part owner of the property we rented and yet seemed to have poor knowledge of the property. he also withheld a 'token' amount for professional ...
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What agent could do to change your mind?
Politeness and professionalism.Attached Filesnbsp;
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Dec 11, 2012
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I, Daniel, am the manager of this office and I am very sorry that you felt this way. I would like to assure you that I am not owner or part owner of any of the properties that we rent out. Please bear in mind that we only act on the instructions of landlord and owner of the property always in accordance with the guidelines set out by the DPS or the TDS (government approved deposit schemes). At the start of the a tenancy we give all new tenants the prescribed information you would need to contact ...
Aug 09,2012
Aug 09,2012
2
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From the outset Dan was completely professional, and explained exactly the different schemes available, the procedure from beginning to end, and was always available to answer any queries.These were always fully answered, and in good time.Dan gave us the confidence to know that ...
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Jul 16,2012
Jul 16,2012
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I have enlisted Northwood's help many times over the past few years and have always found them to be extremely professional, helpful and responsive. I would have no hesitation in recommending the business....
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Jun 13,2012
Jun 13,2012
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Great service, marketed my property for £50 more pcm than previous lettings agent & got the house rented in less than 3 days!! Well done guys, moving my other properties over as soon as current tenancy is finished....
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May 28,2012
May 28,2012
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Daniel was a pleasure to deal with. He has a great understanding of the property market and in particular what is going on in Manchester.
He has managed my property for several years and I have never had a problem with Northwood, Daniel ensured that ...
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May 24,2012
May 24,2012
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I visited the branch at sale on two occassions with regard to a possible letting of my house, I was given an excellent Service and had everything explained to me clearly and thoroughly. Mr Harris and Mr Hurwitch could not have been more friendly, their ...
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May 23,2012
May 23,2012
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Northwood have provided an excellent service ever since I began letting my property just over two years ago. As a first time landlady they are are always happy to advise on whatever issues crop up. The team are friendly and helpful and always exceed my ...
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May 23,2012
May 23,2012
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I've been using Nortwood Estate Agents in Sale for around 4 years and i find the service they provide is excellent
Nash Peters...
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May 20,2012
May 20,2012
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This office handles my properties very professionally are always prompt and courteous in any response to queries and flexible in discussions
I was particularly impressed with Northwood Head office when there was a changeover from one franchise to another and I was left with an ...
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May 19,2012
May 19,2012
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From start to finish Northwood, and in particular Adam Hurwitch, were fantastic! Their personal service made me feel comfortable throughout the process. They answered my queries promptly and ensured I was able to move into the property as soon as possible. I would definitely recommend ...
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May 19,2012
May 19,2012
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i found them very pleasant to deal with and always gave me feedback after a viewing....
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May 18,2012
May 18,2012
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One of my rental properties had been marketed for six weeks to no avail via a local estate agent. Daniel contacting me and pointed out that he could find a tenant immediately if I was to use his company. He was true to his word ...
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May 18,2012
May 18,2012
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very good, dealt with my inquiries quickly gave me lots of information very good
rgds robert macey...
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May 17,2012
May 17,2012
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I have always found Northwood a superb agency to work with. Having had previous experience with other letting agents in the area, I can honestly say their professionalism and customer care is a class above other agencies. I have been with Northwood for 4 years and ...
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Mar 29,2012
Mar 29,2012
9
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Had a terrible experience with this company a couple of years ago.
I viewed a property over looking the canal in sale, was quite interested and the man showing me round said that there were lots of other people interested and that if I gave ...
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May 18, 2012
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I am sorry to hear that you feel this way. I would welcome your feedback personally on your instruction to come and collect a refund and then on arrival told that this would not be the case this is not acceptable and I would investigate this further.
That said Our company policy is that your initial £200 is for an administration fee and is non refundable, this is stated in writing on both the receipt that is handed out to you and also the application form that you signed. In addition to this ...
Jul 08,2015
Jul 08,2015
1
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This is the first time I have rented out a property and been a landlady and I don't think I would of been able to do it with out the help of Daniel and his team at Northwood.
Everything was so easy, transparent and detailed ...
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Comment on agent fees
Great run down of costs. I went with the guaranteed rent scheme and the costs listed and the way this has worked out was perfect for me and my husband
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Sep 25,2013
Sep 25,2013
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From the moment I picked up the phone to Northwood Estate Agents and spoke to Daniel I knew that fiinally I was in the hands of a professional. I was going through some turbulence in my life and Daniel explained my options for selling and/...
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Dec 30,2012
Dec 30,2012
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Daniel has organised the refurbishment of both flats - both on time and to budget. 29 was done a while ago and was quickly tenanted by quality person offering long term rental income without hassle. No 13 has been more of an issue - originally due to ...
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Jun 22,2013
Jun 22,2013
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The property was in excellent, clean condition when I took it. All documentation (e.g. inventory) was very professional and clear. Whenever I had to contact the office, staff were polite and dealt with my query promptly, whether by telephone or email. The tumble dryer ...
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Apr 19,2013
Apr 19,2013
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Having used Northwood for over 2 years now I couldn't possibly praise them enough for the work they have done, the speed they have worked at and the courtesy shown by them during any correspondence or communication. Whether it be Adam, Dan or Daniel, I have ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business.
Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:-
Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint must be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
Making a formal complaint
If for whatever reason you remain dissatisfied then you should:
Write to us:
FAO The Complaints Officer
Northwood GB Limited
The Main Barn
Cams Hall Estate
Fareham
PO16 8UT
or E-mail us at
[email protected]
Please provide full written details of your complaint and copies of any supporting evidence.
The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take approximately 21 days.
In our letter (the final viewpoint letter) we will explain:
• The outcome of our investigation.
• What we will do to put things right if we have made a mistake.
Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter.
The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process.
Further details of the Property Ombudsman are available at www.tpos.co.uk
