93% lettings valuation accuracy
81% lettings fee satisfaction
We are genuinely committed to guiding you through the process of buying, selling or letting property-no matter what your situation we will be happy to help you.We're a team of property experts dedicated to matching the people of Plymouth to their perfect property. We're told that the secret to ...
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We are genuinely committed to guiding you through the process of buying, selling or letting property-no matter what your situation we will be happy to help you.
We're a team of property experts dedicated to matching the people of Plymouth to their perfect property. We're told that the secret to our success is our local knowledge combined with a friendly, professional approach. Why don't you get in contact and decide for yourself.
We offer a full range of lettings and estate agency services depending upon your individual requirements.
We're a team of property experts dedicated to matching the people of Plymouth to their perfect property. We're told that the secret to our success is our local knowledge combined with a friendly, professional approach. Why don't you get in contact and decide for yourself.
We offer a full range of lettings and estate agency services depending upon your individual requirements.
Latest Reviews
13th Jun 2024
reviewed by 'Laurel Brooman'
1st Jul 2020
reviewed by 'Luis'
31st Jan 2018
reviewed by 'ALloyd'
24th Jan 2018
reviewed by 'CarolineNorthey'
12th Jan 2018
reviewed by 'LeiChieng'
10th Jan 2018
reviewed by 'CraigRayner'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 93% | 81% | £410 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 3 | 9 | 6 | 2 | 0 | 3 | 0 | 0 | 2 |
Areas covered
- St.Judes
- Plymouth
- Devonport
- Plympton
- City Centre and Waterfront
- Plymstock
- Derriford
- Ivybridge
- Beacon PArk
- Mannamead
- Higher Compton
- Hartley
- Lower Compton
- Stoke
- Peverell
- Crownhill
- Southway
- Eggbucklnad
- Keyham
- Mutley
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Dec 14,2011
Dec 14,2011
4
people found
this helpful
this helpful
Having just escaped from a 6 month tenancy with Northwood I feel others should know that this company has very little customer service. They do not inform you of anything negative about the let (in my case that the neighbour from hell lived downstairs) Dog Barking ...
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What agent could do to change your mind?
Told me the truth about the neighbour which they knew but did not tell me in case I refused to let.Attached Filesnbsp;
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Sep 01,2010
Sep 01,2010
4
people found
this helpful
this helpful
Easily the worst rental agency I've ever dealt with. They take ages authorising any repairs, they never do anything unless you constantly chase them up.
They charge you through the nose. ...
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Nov 16,2015
Nov 16,2015
0
people found
this helpful
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From start to finish the process was well-organised and easy. Having found myself on my own after a long-term relationship collapse, I was stressed, confused and feeling a little delicate, but Vicky and the team at northwood were great!
The initial viewings were informative, and ...
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Comment on agent fees
Very reasonable and up front.
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Dec 09,2014
Dec 09,2014
4
people found
this helpful
this helpful
Hayley maintained an outstanding level and balance of both professionalism and helpfulness throughout the whole tenancy process. From the moment I was shown around my potential new home I felt relaxed and warmth while she described the many features of the new property. I instantly ...
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Comment on agent fees
Northwood were offering no agency fees if the tenant moved in by a certain date. This was perfect because most other agencies usually charge for credit checks etc and with a not so good credit rating I was nervous about throwing away money. Northwood were happy to refund the holding deposit if I were to fail the credit check but this wasn't necessary - this was definitely a pivotal factor in my decision to use Northwood.
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Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
We have had our house rented through Northwood Plymouth for just short of 9 years. We have consistently received excellent customer service and support from the lettings team via a 'long distance' professional relationship as we live in Australia :)
Recently we decided to sell our home ...
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Comment on agent fees
Very competitive fees!
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Nov 21, 2017
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(1)
Dear Mr and Mrs Cannon,
Thank you kindly for your review of our service. We were delighted to serve you over the years with managing your property and eventually selling it for you also. May I take the opportunity to thank you for using us over the years and myself and all of the Northwood team wish you well for the future. Kind regards, Andrew. ...
Dec 09,2014
Dec 09,2014
5
people found
this helpful
this helpful
I use the guaranteed rent scheme for my properties and benefit from the fully managed service for landlords. I cannot fault the team in any way. The staff are always attentive, professional and courteous. Any time that I have raised an issue or a query ...
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Dec 16,2014
Dec 16,2014
2
people found
this helpful
this helpful
Over 8 years we have had nothing but an excellent service and as landlords living outside the area would highly recommend the plymouth office, it has made letting the property so much easier. The staff have always been helpful and have been very good at letting ...
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Ashleigh
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Vendor Fees
N/ALandlord Fees
GUARANTEED RENTNO FEES OR COMMISSION
Our Guaranteed Rent service offers landlords the benefit of a guaranteed fixed income on their property, regardless of whether or not it is let or the tenant stops paying. We also guarantee your agreement start date and the internal condition* It's the perfect 'let and forget' solution for busy landlords.
How does it work?
No catches! We effectively become your tenant, guaranteeing you a fixed rental income. We then sub-let the property, taking great care to select the right tenants and then manage the property throughout the full duration of the tenancy.
*Less fair, wear and tear.
FULLY MANAGED PLUS
18% (INC VAT) COMMISSION
£600 (INC VAT) SETUP FEE
The Fully Managed Plus works in the exact same way as our Traditional Fully Managed Service, the difference is that it includes Rent and Legal insurance, covering landlord's for rental arrears and legal costs should the worst happen.
This scheme works differently to our most popular Guaranteed Rent Service because this is an insurance product opposed to Northwood becoming your tenant.
TRADITIONAL FULLY MANAGED
15% (INC VAT) COMMISSION
£600 (INC VAT) SETUP FEE
The Fully Managed Service is suitable for landlords who have limited time to manage their property. We look after every aspect of the tenancy just as we would with the Guaranteed Rent service but the key difference is that we do not provide guaranteed rental payments.
We charge a set up fee for finding the tenant, assisting with property preparations, interviewing tenants, drawing up the agreements and preparing the inventory. We then charge a monthly commission for managing all tenant enquiries, undertaking regular maintenance service, rent collection & move out procedure.
Tenant Fees
No tenant fees payable Last updated at 25/09/2019, 11:14 AM by Ashleigh EvansComplaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email The Property Ombudsman. Please provide full written details of your complaint and copies of any supporting evidence. The Property Ombudsman will provide an independent review of the complaint.
Write to :
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 11:13 AM 13/11/2017 by allAgents
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email The Property Ombudsman. Please provide full written details of your complaint and copies of any supporting evidence. The Property Ombudsman will provide an independent review of the complaint.
Write to :
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
