“Two very different experiences - one good, on......”
3 Star Review
Apr 04,2024
By:
'Mags'
Apr 04,2024
Services: Sales (Prospective customer)
Would you recommend?: Yes
Postcode: OL9
Sales (Prospective customer)
Postcode: OL9
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Two very different experiences - one good, one bad. I first worked with Northwood to sell a house in 2022/3 and found them to be professional, responsive and helpful. On the basis of that experience I would have given 5 stars so I turned to them to ...
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“Terrible customer service. Decline potential......”
1 Star Review
Jun 20,2023
By:
'Heather'
Jun 20,2023
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: OL3
Sales (Prospective customer)
Postcode: OL3
0
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Terrible customer service.
Decline potential buyers a viewing before knowing all the facts. You should ask the right questions first.
They blame everyone else and do not return calls so the only correspondence you get is emails.
Waste of time and we will never use ...
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“Excellent service ,David did a great job by g......”
5 Star Review
May 12,2022
By:
'Donna'
May 12,2022
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: OL4
Sales (as a Vendor)
Postcode: OL4
0
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Excellent service ,David did a great job by giving us a realistic valuation and great photos and Emma was amazing and kept us informed throughout, I would without hesitation use them again...
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“DO NOT USE Mike and Dave do nothing but tell ......”
1 Star Review
Feb 10,2021
By:
'Raj'
Feb 10,2021
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: OL8
Lettings (as a Landlord)
Postcode: OL8
1
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DO NOT USE Mike and Dave do nothing but tell lies took me 12months to get my property back what i had on an guaranteed rental agreement with them all they do is lie and try and bully you they had plenty of opportunity to ...
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“Emma Owen represented the couple who's proper......”
5 Star Review
Dec 14,2020
By:
'Rachel'
Dec 14,2020
Services: Sales (as a Buyer)
Sold price: £274000
Would you recommend?: Yes
Postcode: OL2
Sales (as a Buyer)
Sold price: £274000
Postcode: OL2
0
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Emma Owen represented the couple who's property we were buying. Dispight not being our estate agent who we sold our property through she went above and beyond to ensure a smooth and easy move. Could not recommend more!...
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“Emma Owen has been more than helpful and is v......”
5 Star Review
Nov 19,2020
By:
'Karen'
Nov 19,2020
Services: Sales (as a Vendor)
Sold price: £150000
Would you recommend?: Yes
Postcode: OL4
Sales (as a Vendor)
Sold price: £150000
Postcode: OL4
0
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Emma Owen has been more than helpful and is very professional in her job as an estate agent and advisor, she is very personable and easy to talk too.
Thanks Emma .......
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“professional knowledgeable and courteous...”
5 Star Review
Oct 16,2020
By:
'Pat'
Oct 16,2020
Services: Sales (as a Vendor)
Sold price: £129950
Would you recommend?: Yes
Postcode: OL4
Sales (as a Vendor)
Sold price: £129950
Postcode: OL4
0
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David valued our family property. He was professional yet courteous and very open and honest. He really impressed me so we put our property in their hands.
Emma took over the sale and was amazing, patient and kept us up to date regularly. I would ...
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“It been four fucking months since I moved out......”
1 Star Review
Mar 02,2020
By:
'Azeez'
Mar 02,2020
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: OL8
Lettings (as a Tenant)
Rent PCM: £675
Postcode: OL8
0
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It been four ** months since I moved out of the property, I have sent the proof your accountant need to pay me back the rent you owe me because I left the property earlier with almost 12 days before the next payment. Your manager I was ...
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“I was very impressed with the Northwood estat......”
5 Star Review
Oct 21,2019
By:
'Constantin'
Oct 21,2019
Services: Sales (as a Buyer)
Sold price: £72500
Would you recommend?: Yes
Postcode: OL8
Sales (as a Buyer)
Sold price: £72500
Postcode: OL8
0
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I was very impressed with the Northwood estate agents for their dedication in providing an excellent service. Lyndsey was very helpful to me with the opportunity to get all the works done in the new house. Good job guys!...
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“Very helpful and friendly staff especially Li......”
5 Star Review
Sep 24,2019
By:
'Vivienne'
Sep 24,2019
Services: Sales (as a Buyer)
Sold price: £190000
Would you recommend?: Yes
Postcode: 0L3
Sales (as a Buyer)
Sold price: £190000
Postcode: 0L3
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Very helpful and friendly staff especially Lisa and Lyndsey who always came back to me re any problems during my house purchase promptly....
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1 Star Review
Oct 09,2018
By:
'Non'
Oct 09,2018
Services: Sales (Prospective customer)
Would you recommend?: Yes
Postcode: OL2
Sales (Prospective customer)
Postcode: OL2
2
people found
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Never returns phone calls
Never gives feedback,constantly chasing them
Told the reason they didn't ring me is they were to busy
Totally dissatisfied
Awful customer service...
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5 Star Review
Apr 10,2018
By:
'Robert'
Apr 10,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: OL1
Sales (as a Vendor)
Postcode: OL1
0
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Very helpful professional service. Nothing too much trouble. Would definitely use their services in the future. Highly recommended. Thanks. A ******...
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Comment on agent fees
Very reasonable fees.
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5 Star Review
Apr 09,2018
By:
'ZJD'
Apr 09,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OL9
Lettings (as a Tenant)
Postcode: OL9
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Joanne is a star. Listens to your actual needs and advises accordingly, a true professional in her field. Nothing was to much trouble and she was always happy to help. Would recommend to anyone, thanks so much....
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Comment on agent fees
good
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5 Star Review
Apr 05,2018
By:
'Claire'
Apr 05,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OL4
Lettings (as a Tenant)
Postcode: OL4
0
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Joanne is a credit to this company, she deals with any issues in a timely and professional manner, i have no hesitation in recommending her and the company....
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Comment on agent fees
Good
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“Went with Northwood 5 years ago and never looked back , ,Alex ......”
5 Star Review
Aug 11,2016
By:
'Carole'
Aug 11,2016
Services: Lettings (as a Landlord)
Rent PCM: £435
Would you recommend?: Yes
Postcode: OL99
Lettings (as a Landlord)
Rent PCM: £435
Postcode: OL99
0
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Went with Northwood 5 years ago and never looked back , ,Alex and her team get the job done.
They take the worry out of being a Landlord...
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Comment on agent fees
Worth it for piece of mind
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“Very happy with the service I received and especially from ......”
5 Star Review
Dec 07,2015
By:
'Sam'
Dec 07,2015
Services: Lettings (as a Landlord)
Rent PCM: £500
Would you recommend?: Yes
Postcode: OL11
Lettings (as a Landlord)
Rent PCM: £500
Postcode: OL11
1
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Very happy with the service I received and especially from Joanne. Would highly recommend to friends and will definitely be using your company again...
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“Staff are friendly and efficient. I have used many Agents ......”
5 Star Review
Dec 07,2015
By:
'Caroline'
Dec 07,2015
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OL12
Lettings (as a Tenant)
Postcode: OL12
1
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Staff are friendly and efficient. I have used many Agents in the past but Northwood are by far the most accommodating, where possible, and I would highly recommend this Agent to others....
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“I have received excellent customer service, responding to any queries ......”
5 Star Review
Dec 07,2015
By:
'Caroline'
Dec 07,2015
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: OL9
Lettings (as a Tenant)
Rent PCM: £450
Postcode: OL9
1
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I have received excellent customer service, responding to any queries that I had in both a timely and professional manner....
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“Northwood successfully sold my property for me even though I ......”
5 Star Review
Dec 07,2015
By:
'Bethany'
Dec 07,2015
Services: Sales (as a Vendor)
Sold price: £252000
Would you recommend?: Yes
Postcode: OL3
Sales (as a Vendor)
Sold price: £252000
Postcode: OL3
1
people found
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Northwood successfully sold my property for me even though I had no joy selling it through two other local agents. They carried out loads of viewings, kept me informed about each one and eventually secured a sale above the asking price. It took a long ...
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Comment on agent fees
Good value for money
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“Excellent communication between myself and staff Northwood ... I would highly ......”
5 Star Review
Dec 01,2015
By:
'Luchia'
Dec 01,2015
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: OL1
Lettings (as a Landlord)
Postcode: OL1
0
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Excellent communication between myself and staff Northwood ... I would highly recommend them to anyone renting out their property. Very professional and friendly service...
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“Following a water leak and flooding at my property I ......”
5 Star Review
Dec 01,2015
By:
'Miss'
Dec 01,2015
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OL15
Lettings (as a Tenant)
Postcode: OL15
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Following a water leak and flooding at my property I contacted Northwood and the lady I spoke with (Jo) was extremely prompt in contacting the Landlord and arranging the services to correct the problem and damage. I would definitely recommend this Agent. Friendly and efficient ...
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“Full explanation of all levels of service and costs at ......”
5 Star Review
Dec 01,2015
By:
'Happy'
Dec 01,2015
Services: Lettings (as a Landlord)
Rent PCM: £650
Would you recommend?: Yes
Postcode: OL4
Lettings (as a Landlord)
Rent PCM: £650
Postcode: OL4
0
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Full explanation of all levels of service and costs at initial appointment. Photographs taken to encourage prospective tenants which was listed and advertised very quickly, viewings undertaken and a suitable tenant found and vetted as normal before taking up tenancy. The whole process was managed ...
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Comment on agent fees
I do find them rather high but it is necessary to have the peace of mind and guaranteed rent.
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“Excellent service always kept in touch and up to date ......”
5 Star Review
Nov 30,2015
By:
'Ali'
Nov 30,2015
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: Yes
Postcode: OL1
Lettings (as a Tenant)
Rent PCM: £500
Postcode: OL1
0
people found
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Excellent service always kept in touch and up to date would highly recommend would definitely use in the future all staff are very friendly...
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“Northwood have now sold 3 of my portfolio.They are a ......”
5 Star Review
Nov 30,2015
By:
'F'
Nov 30,2015
Services: Sales (as a Vendor)
Sold price: £195000
Would you recommend?: Yes
Postcode: OL5
Sales (as a Vendor)
Sold price: £195000
Postcode: OL5
0
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Northwood have now sold 3 of my portfolio.They are a pleasure to deal with. Many thanks to all the team....
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“The guaranteed rent scheme is excellent and perfect for my ......”
5 Star Review
Nov 30,2015
By:
'Natalie'
Nov 30,2015
Services: Lettings (as a Landlord)
Rent PCM: £650
Would you recommend?: Yes
Postcode: OL3
Lettings (as a Landlord)
Rent PCM: £650
Postcode: OL3
0
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The guaranteed rent scheme is excellent and perfect for my needs highly recommended. stress free with no hassle.thanks to Emily and Alex...
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“Would like to thank Northwood uk for all there help ......”
5 Star Review
Nov 30,2015
By:
'Brucey79'
Nov 30,2015
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: OL2
Lettings (as a Tenant)
Rent PCM: £650
Postcode: OL2
0
people found
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Would like to thank Northwood uk for all there help especially Mrs Alex turner who's been wonderful
I'm very pleased and would recommend anybody to use there services thanks again...
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“Northwood have managed my portfolio for 5 years. Tenant find and ......”
5 Star Review
Nov 30,2015
By:
'Abdul'
Nov 30,2015
Services: Lettings (as a Landlord)
Rent PCM: £450
Would you recommend?: Yes
Postcode: OL8
Lettings (as a Landlord)
Rent PCM: £450
Postcode: OL8
0
people found
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Northwood have managed my portfolio for 5 years. Tenant find and guaranteed rent always delivers. Issues I had are sorted efficiently by Mr David and Mike. Very good office, thank you....
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“I had never rented before so was unsure what to ......”
5 Star Review
Nov 30,2015
By:
'Josephine'
Nov 30,2015
Services: Lettings (as a Tenant)
Rent PCM: £425
Would you recommend?: Yes
Postcode: OL8
Lettings (as a Tenant)
Rent PCM: £425
Postcode: OL8
0
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I had never rented before so was unsure what to expect. Northwood were really helpful and answered all my questions. I am now in my new home and couldn't be happier....
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“I have rented from Northwood for 3 years, the application process ......”
5 Star Review
Nov 30,2015
By:
'O'
Nov 30,2015
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M40
Lettings (as a Tenant)
Postcode: M40
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I have rented from Northwood for 3 years, the application process was easy and stress free. When I go into the shop to sign my renewal all the staff are smiley and friendly. Any issues I've had with the property have been resolved as fast as ...
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“Jo has been lovely from the first day of meeting ......”
5 Star Review
Nov 30,2015
By:
'Becki'
Nov 30,2015
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OL12
Lettings (as a Tenant)
Postcode: OL12
0
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Jo has been lovely from the first day of meeting her, she is friendly and nothing is ever too much trouble for her. She is always happy to help where possible and always keeps her word, lovely lady, credit to the organisation...
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