100% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
95% lettings fee satisfaction
Locally owned sales and letting agents.We offer a full range of sales and lettings services including our very popular Guaranteed Rent Service.
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Locally owned sales and letting agents.
We offer a full range of sales and lettings services including our very popular Guaranteed Rent Service.
We offer a full range of sales and lettings services including our very popular Guaranteed Rent Service.
Latest Reviews
2nd Mar 2020
reviewed by 'Mr'
8th Jul 2019
reviewed by 'G'
10th Mar 2019
reviewed by 'Mr'
26th Nov 2018
reviewed by 'Ben'
23rd Nov 2018
reviewed by 'Karen'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 93% | £90,000 | £300,000 |
| Lettings | 88% | 95% | £525 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 5 | 3 | 11 | 0 | 6 | 0 | 1 | 0 |
Areas covered
- SK9
- SK10
- SK11
- SK17
- SK23
- CW12
- WA16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 09,2014
Dec 09,2014
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Northwood UK were very efficient and professional throughout the tenancy application process. They are helpful and are quick to respond to any issues and I would thoroughly recommend their services to any prospective tenants....
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Jul 25,2014
Jul 25,2014
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I was a tenant with Northwood for 6 months and I had no issues, I found all staff to be helpful with queries I had regarding the property and renting procedure. Would use them again....
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Comment on agent fees
Fees were reasonable & competitive
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Jul 22,2014
Jul 22,2014
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Rented through Northwood in Macclesfield and found them to be helpful. Had a couple of issues with the property which they sorted out quickly and deatl with it all for me. Happy to use them again....
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Jul 10,2014
Jul 10,2014
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Ewan managed my expecations very well and at times where I challenged him on the sale price he was able to give me constructive advice and a realistic solution. Having taken his advice which involved lowering the asking price I had far more viewings resulting ...
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Jul 10, 2014
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Thank you Ms Miceli for your feedback and I am delighted you have found using our services to be a positive experience. ...
Apr 16,2014
Apr 16,2014
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Signed a contract for 12 months ended up staying 5 as they offered me a deed of surrender. For a start no-one offers a deed of surrender unless they are in the wrong. The house was covered in mold and it has silverfish swimming on the bathroom ...
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What agent could do to change your mind?
corrected all the problems within the houseAttached Filesnbsp;
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Apr 10,2014
Apr 10,2014
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Unfortunately not a good experience,when i see the flat they told me you can get the flat in a week but when i sorted everything and want to move then they said tenant is still there you have to wait. v bad.
Also they ...
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Jun 17, 2014
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I am sorry you were unhappy. We have no record of any complaint on file, but please contact us and we will do our best to put things right ...
Apr 28,2013
Apr 28,2013
8
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Northwoods Letting Agents was my first experience of a letting agent. My second Agents were wonderful and I had a truly positive experience with them. But Northwoods I will never deal with again.
I found them unreliable, dishonest and capable of harassment.
I ended up ...
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What agent could do to change your mind?
For the Director to undertake to listen to my concerns and attempt to resolve the problems caused by his staff.Attached Filesnbsp;
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Nov 23,2018
Nov 23,2018
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I used Northwood to sell my house after previously using another local estate agents who had had my house on their books for 3 months and although getting viewings, had not managed to secure any kind of offer, depsite other similar properties to mine being sold ...
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Comment on agent fees
Very competitive fees - good
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Oct 26,2014
Oct 26,2014
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I rented my property through Northwood for almost 7 years following a move abroad. They also sold the property when I decided not to return to the area. In those seven years, I had several excellent tenants, and at no stage did I receive no rental ...
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Nov 03, 2014
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Thank you for your feedback it is very helpful to us and of course we are delighted you had been pleased with our service and would recommend us to others. Thank you for using our services over the past 7 years and our best wishes for the future ...
Sep 08,2014
Sep 08,2014
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I've been with the Northwoods team now for about 10 years. It was my appointed team to look after my rental property as I live abroad. I've had excellent service, prompt responses to questions and addressed any issues quickly. I also recently appointed the team to ...
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Comment on agent fees
I think the fees are fair. I've paid similar fees with other agents and not received the same level or quality of service
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Sep 09, 2014
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Thank you for your positive feedback it very much appreciated and we are delighted you have found our levels of service to be excellent . Thank you ...
Jul 24,2014
Jul 24,2014
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I have used Northwood Macclesfield for over 3 years now on the Guaranteed Rent scheme for my three properties and have found the service to be very good. For me the best part of the service is not having to worry about rents coming in or ...
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Dec 03,2015
Dec 03,2015
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Ewan is always helpful and makes everything seem easy and possible and fine. He runs an excellent business in Macclesfield with a wide reach and knows how to attract business and keep it. The staff member I have most dealings with is Joy. She is ...
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Vendor Fees
Overall Fees
1.2% (inc. VAT), On Completion (Fees are negotiable) Last updated on 31/05/2019, 4:24 PM by Ewan macPhee- DirectorTenant Fees
Change of Sharer
£50 (inc. VAT), On Completion Last updated on 31/05/2019, 4:23 PM by Ewan macPhee- DirectorKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:49 AM 05/07/2018 by allAgents
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
